Communication in the Workplace: Strategies and Techniques

This report examines the significance of effective communication in the workplace, emphasizing individual interaction and conflict resolution. It delves into the different types of communication, including verbal, nonverbal, written, and visual, and their importance in achieving organizational goals. The report explores strategies for supporting individual communication, such as active listening, paying attention to body language, and considering communication preferences. It also addresses how to effectively communicate about difficult, complex, and sensitive issues. Furthermore, it highlights the role of records and reports in enhancing communication and ensuring clarity. The conclusion emphasizes the importance of effective communication for improving employee performance and overall productivity, highlighting the need for organizations to address communication barriers and implement effective strategies. The report provides a comprehensive overview of communication in a professional setting, offering insights into how to foster a positive and productive work environment.

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Table of Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Individual Communication..........................................................................................................................3
Support individual to interact through communication................................................................................4
Communicate effectively about diffcult, complex and sensitive issues.......................................................5
Communication using records and reports...................................................................................................6
CONCLUSION...........................................................................................................................................6
REFERENCES............................................................................................................................................8

INTRODUCTION
Effective communication refers to less talking and listening more what someone is
saying. It means that listening carefully to other person and then solve the issue. If
communication will not be effective then it can create misunderstanding and conflicts may arise
because proper interaction is not done (Canel and Luoma-aho, 2018). Listening well helps in
understanding clearly what others want to convey or say. There are some ways to effective
communication are, be positive, be a good listener, be a mirror, be real. There are four types of
communication i.e., verbal, non verbal, written and visual.
MAIN BODY
Individual Communication
Communication is the way by which one can interact with other and convey things. It is a
process in which information is communicated with from one place to another. Communication
is important as it helps in understanding what people want to say and this helps in proper
working in the organization. It means that people can express their needs and concerns with
other. Generally, there are four types of communication are, verbal, nonverbal, written and
visual. These are important because it helps in achieving goals and objectives of the company.
Communicating with people helps in expressing their ideas and feelings, give suggestions for
future growth (Casoria, Riedl and Werner, 2020).
It also helps in understanding emotion and thoughts what others want to say. It helps in making
good relationship between employees and management. It develops a mind set about behavior of
other person and create positive or negative relationship among people. Individual
communication is important because it helps in decision making and planning, smooth and
efficient working of an organization, helps in coordination, increases managerial efficiency,
promotes co-operation. Communication is a process that helps in sharing feeling, thoughts,
experience, ideas, suggestions, feedback etc. In process of communication there are many
elements that are involved i.e., receiver, message, sender, feedback which are having their own
role and responsibilities. Some better ways to understand individual communication at workplace
are :

Listen - Firstly a person should listen carefully what other is trying to say or convey, it is
important to listen because without listening one will not able to question or response. A good
speaker should be a good listener. If while interacting with other person if you don not listen
carefully then may be conflict may arise or misunderstanding can be created. It will lead to delay
in work as there will be lot of disturbance and all the members will not able to communicate
properly.
Pay attention to body language - Body language is important because it helps in understanding
what a person want to convey or say. Sometimes, actions or body language is more easy to
understand rather than words. When interacting with someone it is important to listen carefully
but also notice body language of the person because sometimes person says something and the
meaning of the line is different.
Consider communication preferences - The way or method of communication should be proper
beaches if it is not proper then there are many barriers that will interrupt in between. The
message will not receive by the receiver and may be wrong message will be delivered which will
affect the working of the company and lead to misunderstanding among employees.
Restate what you hear - This means that after the person says then other person should repeat the
sentence to ensure that points tell by first person is correctly listen by the other person or not.
This is to confirm that communication is done properly or not (Fisher and et.al., 2018).
Support individual to interact through communication
To support an individual to interact through communication can be refer to as identify the
needs, wants and preferences of individual communication, observe the behavior of individual
and cues of interaction, it pays full attention to the individual person when listening to them,
work more with individual to identify that key people and others, support individual to interact
through communication. To support effective communication are, listen to team members and
create a healthy environment in the organization. Ask for feedback so that changes can be made
and profit can be generated. People have communication support which helps in understanding
and expressing themselves or interacting with someone else. Effective communication helps in
understanding the body language of others and different needs and preferences of individual.
Communication is necessary because it helps in proper working of the company and for

achieving goals and objectives of the organization. In day to day life if we did not interact with
each other then it will create conflict.
If conflict arises between employees, then it is the responsibility of managers to solve the
issues and an individual can help to solve problems. Everyone should support in solving the issue
in the organization and creates good environment of the company. Communication is important
to reduce misunderstanding and conflicts that arise among employees. If people with not interact
with each other than issues will become more sensitive and then try to find solutions for the
problem. This will help in providing support individual to interact through communication.
Individual should take necessary steps to find solutions so that employees can work effectively.
Generally, in the organization there is proper structure that is to be followed by everyone for the
smooth running of the company. It is important to clearly define goals and objectives so that
workers know what are the responsibility that they have to perform. Effective communication is
necessary for all the company so that work can be done properly and organization can generate
more profit.
It helps organizations in increasing sales of and builds good image in the market. Proper
communication helps in smooth running of the business. Work is given in groups so that
employees interact with each other and knows better about everyone so that conflicts will not
arise and smoothly work can be done. To communicate people may use words, signs or body
language, symbols or pictures, objects etc. so that message should reach the receiver.
Communication can be verbal and nonverbal verbal both as both are effective. To support
effective communication firstly the person should listen to what team members want to say, ask
for feedback so that improvements can be made, have monthly meetings so that all the issues can
be solved and there will be no confusion.
Communicate effectively about difficult, complex and sensitive issues
There are various situations while communicating from one person to another person
like, difficult, complex and sensitive issues. Communication is essential for every person so that
they convey proper information to accomplish goals. In difficult issues interaction help to solve
the problem or issue because if there will be no interaction then issuer will not be resolve. For
effective communication some strategies can be used like, create right environment for talking

with the person and think before you speak. In many situations people want to say something but
due to barriers the message received by the person in wrong way. Before speaking identify that
whether it is correct time or place to speak. Use easy words so that receiver can understand what
you want to say. Use words carefully because sometimes one word has different meanings and it
can create problems. When speaking a person should look at the body language because in many
situations body language does not match with words you want to say . Never react emotionally in
any condition because it is not the solution to the problem (Demircioglu, 2018).
Difficult issues - these are the issues which disturb the whole organization and effect the
working of the company. These issues should be solve as soon as possible because it creates a
bad impact in the market. In this situation a person should communicate in a calm and clear
voice. Collect all the information which is required to solve the issues. A manager should gather
information from all the workers so that proper data can be collected and problem can be solved.
Sometimes it is better to offer solutions to the problems to make the environment of the company
good. All the employees and member should focus on the positive effect rather than on negative.
Provide suggestions what can be done to handle the situation properly and find better solution of
the problem (Schallmo, Dudley-Brown and Davidson, 2019).
Complex issues - these are the issues which are more difficult to solve in this person can bs hurt.
The decisions should be taken after analyzing the situation properly. In this situation a person
should recognize human feelings and emotions. The decision which is taken should be according
to the problems and feelings of an individual person should not be affected. In the situation
person should not lose temper, raise voice, get angry or shout on anyone, sarcastic or proactive.
In this situation a person should stay calm and relax and try to find the solutions because it is
important to solve the issues.
Sensitive issues - In this situations are very sensitive like, personal hygiene, medical or health
issues, alcohols, and many other, in this situations a person should stay calm and relax to handle
the situation in a better way. These are the situations in which decision should be taken after
sometime and analyzing the condition properly. Relevant information should evaluate collected
and on the basis of that decision should be made. Feelings and emotions of a person should not
be affected by the decision (Touhidul and Sorooshian, 2019).

Communication using records and reports
Communication can be done by using records and reports as after analyzing the details
and gather relevant information of the problem. After identifying the problem then focus on what
can be the solutions and try to solve the issue as soon as possible. In an organization everything
is recorded and reports are made on the basis of that. All the documents and day to day working
of the company is recorded so that conflicts may not arise and smooth working can be done.
When things are recorded then it is easy to identify that which person is in fault. In the
organization every person is provided training and they are given notepads so that they can note
down their daily work and it will help in reducing duplicate work and avoid conflict or
misunderstanding (Altun and Anwar, 2021).
Communication can be done by reports and records as in report everything is written and
people can understand that what a person want to say. For example, in many companies reports
are made and submit it to senior managers, the report should be written in neat and clean writing
and words should be clear so that the person who is reading the report may understand what a
person want to say. The things which are recorded by an individual person should be written
properly so that one can understand easily. It is important that correct message should be
received by the receiver otherwise problem will be created and working of the company may be
affected. In every organization there should be proper communication so that employees know
what work they have to do and work accordingly. In every company necessary steps should be
taken to promote communication. Recording and reporting plays an essential role in the company
as it helps in defining goals and objectives and what a person to say can be identified easily.
Reports help in determining that what improvement is required to improve performance (Gabay,
2019).
CONCLUSION
From the report it can be concluded that, effective communication is necessary to
improve the performance of employees and overall productivity of the company. Individual
communication is necessary to solve the issues and work properly in the organization. There are
many barriers that affect communication but company should find the solution. There are
different situations and in every solution there is different way to interact. There are difficult,
complex and sensitive issues and in all the situations person should take various steps to solve

the problems. The solution should be good like it should not hurt anyone ' s feeling or emotion.
Communicate can be using records and reports.

REFERENCES
Books and Journals
Altun, M. and Anwar, E. N., 2021. Physiological Barriers to Communication within
Organizations. Black Sea Journal of Management and Marketing. 2(1). pp.47-54.
Canel, M. J. and Luoma-aho, V., 2018. Public sector communication: Closing gaps between
citizens and public organizations. John Wiley & Sons.
Casoria, F., Riedl, A. and Werner, P., 2020. Behavioral aspects of communication in
organizations (pp. 1-31). Springer International Publishing.
Demircioglu, M. A., 2018. The effects of empowerment practices on perceived barriers to
innovation: Evidence from public organizations. International Journal of Public
Administration. 41(15). pp.1302-1313.
Fisher, C. B.,and et.al., 2018. Patient–provider communication barriers and facilitators to HIV
and STI preventive services for adolescent MSM. AIDS and Behavior. 22(10). pp.3417-
3428.
Gabay, G., 2019. Patient self-worth and communication barriers to Trust of Israeli Patients in
acute-care physicians at public general hospitals. Qualitative health research. 29(13).
pp.1954-1966.
Schallmo, M. K., Dudley-Brown, S. and Davidson, P. M., 2019. Healthcare providers' perceived
communication barriers to offering palliative care to patients with heart failure: an
integrative review. Journal of Cardiovascular Nursing. 34(2). pp.E9-E18.
Touhidul, I. A. and Sorooshian, S., 2019. Balancing for an effective communication in
organizations. Science and engineering ethics. 25(5). pp.1605-1607.