Improving Workplace Communication at JKL Industries: A Case Study

Desklib provides past papers and solved assignments for students. This presentation analyzes communication strategies for effective workplace relationships.

LEAD AND MANAGE EFFECTIVE
WORKPLACE RELATIONSHIPS
ASSIGNMENT
ASSESSMENT PART - A

Table of content
 Introduction
 Communication issues
 Communication strategies
 Role of communication consultant
 How communication strategy will address legislative or regulatory
requirements
 Develop processes to manage ideas and information
 Conclusion
 References

Introduction
 Communication is the key factor which enables staff and managers
to discuss changes, issues and share information.
 JKL industries deals in selling forklifts, small trucks and spare parts
to industry.
 Slides will discuss various communication issues and
management’s respond to overcome with these issues.

Communication issues
 A lack of an overarching approach
 Slow responses to internal and external customer needs.
 no use of modern communication technologies
 Inadequate consultation,
 Diversity and networking issues

Communication strategies
Communication strategy of JKL is based upon three main aspects –
 Organizational objectives or goals
 Business ethics
 Compliance requirements
The communication strategy of the company is to provide at-hand
information to managers and employees as they can perform all tasks or
activities.

Goals and objectives of communication
strategy
 Develop ideas for improvements
 Provide relevant feedbacks to employees
 Develop understanding between employees to take advantages

Methods or media of
communication
• Oral communication
• Written communication
Verbal communication
• Facial expression
• Body languages
• Gestures and posture
Non-verbal communication

Role of communication
consultant
 Help put in place the right communication plan with the adapted
media
 Develop messaging required for various phases of the project
 Collaborate with teams to assimilate novel communication
opportunities and educational trends.

Communications systems,
policies and procedures
Following is given different aspects of communication systems, policies and
procedures -
 Hazard identification processes and WHS risk assessments
 proposes changes to the working and learning environment, such as a work
processes, policies or procedures; which may affect the health and safety of staff,
 Incorporate as much of the employee feedback as possible.

How communication strategy will address
legislative or regulatory requirements
Communication strategy of JKL industries will address certain legislative
requirements, such as –
 There is following different procedures of grievance so as to manage
healthy and positive relations between employees.
 Develop sense of employee engagement and accountability will ensure.
 Communication strategy is also based upon managing diversity at
workplace.

Develop processes to
manage ideas and
information
 Taking regular feedbacks from senior managers.
 Ensure employee engagement, empowerment and accountability
to measure work performance
 Enhance awareness towards organizational goals, values and
ethics.

Conclusion
 The above presentation signifies that an effective
communication strategy enables to accomplish free flow of
communication in organization cultural.
 It includes goals or objectives of communication strategy.
 Slides has also presented communication methods of media,
i.e. verbal and non-verbal.