Importance of Workplace Communication: Skills and Strategies

This assignment delves into the crucial aspects of workplace communication, emphasizing its significance in fostering productivity and job satisfaction. The solution addresses various forms of workplace communication, including verbal, non-verbal, written, formal, informal, lateral, and vertical communication. It highlights the importance of effective communication strategies, such as building trust, active listening, and seeking input from all sources. The assignment emphasizes the need for clear and concise messaging, minimizing miscommunication, and promoting a positive work environment. Additionally, it underscores the role of both management and employees in ensuring effective communication, ultimately contributing to the achievement of organizational goals. The assignment references key articles related to workplace communication to support the provided information.

Running head: WORKPLACE READINESS
WORKPLACE READINESS
Name of the Student
Name of the University
Author note

1WORKPLACE READINESS
Answer 1:
Workplace communication is a set of skills by which people in an organisation transmit
information to other person or group through emails, voice notes, text messages and other media
(Adu-Oppong, 2014). Workplace communication is extremely important in an organisation
because it allows the people to be productive and operate effectively, which in turn is beneficial
for the companies. Workplace communication improves worker productivity and increases job
satisfaction. When there is a flow of communication from the superiors and the managers in a
company, the workers feel secure. This type of communication is referred to as downward
communication. On the contrary, workers are also content when their problems are addressed
and their feedbacks are acknowledged by their superiors. Workplace communication also has a
positive effect on employee absenteeism and turnover rates.
Answer 2:
The ability to communicate well is the key to the growth of any organisation. There are
various forms of workplace communication. The first being verbal communication, which
involves the use of language to transmit information. Non-verbal communication involves the
use of body language, eye contact, tone of voice and facial expressions and does not rely on
words (Bonaccio et al., 2016). Written communication includes emails and internal
memorandums. Formal communication is carrying out the information in a professional manner
and informal communication is a casual conversation, which can lead to gossiping and
inappropriate culture in the workplace and damage the work environment. Lateral
communication is the passing of information within the same hierarchical level among co-
workers and vertical communication includes the flow of information at different hierarchical

2WORKPLACE READINESS
levels. The most important among these are verbal, formal and lateral communications because
these forms of communication minimise miscommunication and improve productivity.
Answer 3:
Ensuring effective means of communication in a workplace is of major importance as it
leads to productivity and job satisfaction. There are certain ways of ensuring effective strategies.
Both the workers and the management should ensure that there is a basis of trust and loyalty for
safeguarding credibility. The superiors and the workers should listen to each other and solve any
problems that may arise and provide feedback for the same. Both the parties should seek to
receive input from all the sources. The managers should be prepared for their roles as
organisational leaders. Encouraging two-way communication to voice their opinions makes the
worker feel empowered and motivated to do one’s job that helps achieve organisational goals
(Ramadanty & Martinus, 2016). All the above strategies can ensure effective communication in
the company.
Answer 4:
Verbal communication ensures that the messages and information that are sent to the
concerned parties reach the way they were intended to. The advantage of this type of
communication is that it is much faster and there is no issue of miscommunication or
misunderstanding. It is seen as the most desired form of employability skills among the workers
(Jackson, 2014). Written communication makes use of e-mails and notes that makes approaching
the superiors easy when one cannot find the courage to do so directly. Another useful form of
communication that can be used is formal communication. This kind of information can make

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the job done in a productive manner without disrupting the working environment. These forms of
communication can be used in the workplace effectively.
References
Adu-Oppong, Akua. (2014). Communication in the Workplace: Guidelines for improving
Effectiveness. Global Journal of Commerce & Management Perspectives. G.J.C.M.P..
208-213.
Bonaccio, S., O’Reilly, J., O’Sullivan, S. L., & Chiocchio, F. (2016). Nonverbal behavior and
communication in the workplace: A review and an agenda for research. Journal of
Management, 42(5), 1044-1074.
Jackson, D. (2014). Business graduate performance in oral communication skills and strategies
for improvement. The International Journal of Management Education, 12(1), 22-34.
Ramadanty, S., & Martinus, H. (2016). Organizational communication: Communication and
motivation in the workplace. Humaniora, 7(1), 77-86.