BSBLDR401 Assessment One: Communication in Workplace Leadership

This document presents a comprehensive solution to Assessment One for BSBLDR401, which focuses on effective communication as a workplace leader. The assignment covers various aspects of communication, including verbal, written, and electronic methods, with detailed explanations of their applications and limitations. It explores the features of effective communication, identifying key characteristics such as two-way interaction, consideration of the audience, and clarity. The solution also addresses communication barriers, providing examples and consequences of poor communication, as well as the skills of a good listener. Furthermore, the assessment delves into non-verbal communication, offering insights into body language and its impact. It also examines the role of a team leader in communication, the process of providing feedback, and an analysis of individual strengths and weaknesses in workplace communication. The solution incorporates relevant references to support the analysis and recommendations.

Assessment One
BSBLDR401 - Communicate effectively as a
workplace leader
Instructions:
Before attempting this assessment, read the relevant chapter of your textbook
and watch the Communication Fundamentals video training session on
Lynda.com
There are nine questions. Answer all questions in the space provided.
Note: This assessment should take you approximately 6 to 7 hours to complete
including reading and watching the video training program. However this may take
more or less time depending on your experience. You have 2 weeks to complete it.
_______________________________________________________
Question 1:
Communication in the workplace may be verbal, written or electronic. ff each
kind. Insert your answer in the table.
Verbal
Communication
Written
Communication
Electronic
Communication
1
Face to face
Email Websites
2
Telephone
Memo Blogs
3
Audio conference
Reports Messaging
4 Discussion or
meetings
Instant messages Video conference
5
Presentations
Employee manuals Forums
Question 2:
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Choose two examples of electronic communication from those you have
identified.
Explain when you would use, and would not use, this form of communication.
Communication I would use this when… I would not use this
when …
Video conference
Video conference is
considered as one of the
important kinds of
electronic communication
that generally helps in
reducing time as well as
cost. It is found that the
ability of the managers as
well as team members to
gather helps in solving the
issues as well as
challenges without
leaving their offices which
further can help the
business in increasing
productivity.
It is found that first
disadvantage generally
requires good internet
connection. It is identified
that only a good internet
connection will be helpful
in guaranteeing a smooth
communication as well
as cooperation.
Furthermore, it is found
that a good quality of
video conference system
is very much expensive
which generally requires
high amount of budget.
Blogs
It is found that the blogs
are considered as one of
the most effective ways of
building brand awareness
while providing relevant
as well as important
context to the target
audience with the help of
blogging.
Time is considered as
one of the important
factors for an
organization and it is
identified that blogging is
very much time
consuming. Furthermore,
blogging is considered
very much inconsistence.
Question 3:
What are the features of effective communication? Tick those that apply.
□ It is two-way
□ Takes into account the age, status and intellectual ability of the person
being addressed
□ Takes into account the purpose of the communication
□ Is friendly and informal
□ Avoids jargon and slang
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□ Not too much detail is provided
□ Is personal
□ Uses the person’s first name
□ Takes into account whether the communication is business or social
□ Uses formal language
□ Gets to the point quickly
Question 4:
Choose three barriers to communication that you regularly see in your
workplace. Provide an example of where you have seen these occur and the
consequences of the poor communication.
Communication
Barrier
Example Consequences
1
Lack of planning
long-winding lecture
while a short
presentation
The individuals who
are mainly involved
within the
communication is not
able to understand the
reason of
communication
properly.
2
Cultural barriers
Uses of phrases or
words
If the words are
phrases are not known
to the people who are
from different culture
can create issue in
making them
understand the reason
of communication.
3 Wrong
assumptions
Customer write for
visiting the higher
authority of the
organization.
As the customers are
not clear, the higher
authority of the
organization assumes
the reason of meeting
and makes proper plan
for the communication.
Question 5:
Consider someone that you know who is a good listener. Identify four skills
they display that make them a good listener.
Skill 1 Maintaining eye contact
Skill 2 Do not interrupt
Skill 3 Waiting for the speaker to pause
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Skill 4 Feedback
Question 6:
It has been estimated that up to 93% of communication is non-verbal. Body
language equates to 55% while tone of voice accounts for 38% of
communication.
Assume that you have a new member of staff joining your team. Explain how
you might put them at ease using appropriate body language.
If the new team members join the team then it is very much necessary for the
existing team members to communicate properly with the team members in
order to put them to ease. While communicating with the team members it is
very much necessary to utilize proper method of communication with
appropriate language and voice tone so that they can feel confident and get
friendly gesture.
Question 7:
As a team leader, briefly explain your responsibilities in terms of
communicating with your team.
Effective communication within the workplace is considered to be very much
imperative. It is found that while communicating properly with the team
members it is very much necessary for the team leaders to be serious as well
as responsible so that the team members can be able to understand the
reasons of communication. It is found that creating proper receptive
atmosphere, displaying serious as well as utilization of simple words must be
used so that the team members can be able to understand the reasons of
communication.
Question 8:
Describe the process of providing feedback
It is found that feedback can be considered as either positive or negative
feedback and it considered to be very much important while undertaking
proper communication. Feedback is considered to be important due to the
following reasons that are generally listed below:
 Feedback helps in motivation
 Feedback assists in improving performance
 It is used as a tool for continuation learning
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Question 9:
Analyse your own strengths and weaknesses in workplace communication
Strengths:
What do you do well?
What do others see as your strengths?
Weaknesses:
What could you improve?
What are others likely to see as weaknesses?
Strengths are listed below:
 I am a good listener which reflects that I
am a good communicator
 I provide clarity while communicating
and thus people does not face
confusion
The weakness is generally listed below:
 Lack of confidence can need to be
improved
 I have issues while picking the right
medium while communicating
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Bibliography
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14.
Omotayo, F.O., 2015. Knowledge Management as an important tool in
Organisational Management: A Review of Literature.
Patel, R.V., Feinglass, J. and Didwania, A., 2018. Su1046-Importance of
Communication and Consultative Practices: Insights from Internal Medicine
Housestaff. Gastroenterology, 154(6), pp.S-466.
Ramirez, A., Sumner, E.M., Fleuriet, C. and Cole, M., 2014. When online
dating partners meet offline: The effect of modality switching on relational
communication between online daters. Journal of Computer-Mediated
Communication, 20(1), pp.99-114.
Rosales, E.D., 2017. The Role of a Stage Manager: The Importance of
Communication, Respect, and Trust within Production Work.
Vuojakoski, S., 2018. Developing and facilitating managers’ communication of
strategy.
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