Improving Workplace Communication: A Case Study on ABC Pvt. Ltd.

This case study analyzes workplace communication challenges at ABC Pvt. Ltd., a multinational organization. The introduction highlights the significance of effective communication and identifies key issues, including ineffective social media use, lack of client feedback, and intercultural misunderstandings. The analysis section delves into these issues, providing examples and impacts on the company's operations, such as the inability to make mutual decisions, promote products, and gather client requirements. The conclusion emphasizes the need for improved communication. Recommendations are provided, including effective social media implementation, fostering two-way communication with clients, and employee training. The study concludes with a call for audience feedback and includes references and a bibliography, providing a comprehensive overview of the communication issues and proposed solutions within the organization. The study emphasizes the importance of workplace communication in improving organizational function.

Workplace
communication:
a case study of
ABC Pvt. Ltd.
Name of the student:
Name of the organization:

1. Introduction
a. Statement
• Well today we have gathered here to gain insight
about effective communication in workplace that
leads to improved service delivery and product
quality
• Peter Drucker has used certain wonderful words to
state, “the most important thing in communication
is hearing what isn’t said”(Linton et al., 2016)

b. Exigency of the topic
• ABC Pvt. Ltd. is suffering from contemporary
communication issues
• The issues are based on three areas
• Ineffective use of social media, lack of client
feedback and misunderstanding in
intercultural communication

c. Preview of the structure
• Introductory part shared
information about the
organization
• The purpose of the report
highlighted the reason
behind outlining the report
• Scope of the reported
focused on the gap of the
report
• Analysis of three issues
focused on the present
scenario
• Conclusion summarized the
entire report
• Recommendation was
provided to help the
communication issues of the
multi- national organization

d. Thesis
The thesis statement for this topic will be :
• Proper intercultural communication leads to
resolution of cultural conflict.
• Workplace communication plays an integral part in
improving the functioning of the organization

2. Analysis
a. Issue one: Social media
i) Ineffective use of social media platforms in connecting
the virtual teams (Thomson et al., 2015)
• Example: due to ineffective use the company failed to
come to a mutual decision about the supply of a specific
agricultural equipment

ii) The social media channels such as wikis, blogs were
not properly used for the benefit of the company
• Example: the company could not promote their
products on the social media platform

iii) Diverse workforce could not implement social media in
their work environment
• Example: there was no proper communication among
the employees of different teams and they failed to take
any decision regarding internal conflict

b. Issue two: Feedback
i) The company did not gather effective feedback from the
clients
• Example: due to improper feedback the company could
not understand the requirements of the clients

ii) There was a gap in improving product quality and service
delivery
• Example: as the company did not use social media
effectively, therefore could not gauge the extent of
negative feedback received from the clients

iii) They could not incorporate a two- way communication
within the organization (Holmes & Stubbe, 2015)
• Example: they could not provide employee and client
satisfaction as there was no scope for communication
from both end

3. Conclusion
a. Main points
• The company has failed to use social media effectively
• There is a gap in collecting proper feedback from clients