National College Australia: Workplace Project - Performance Analysis

This workplace project analyzes the performance of two employees, Catherine Heather and Mark Jones, within an organization. The project begins with fictitious profiles detailing their backgrounds, responsibilities, and personal challenges. Catherine, a referral worker and single parent, struggles with work-life balance, while Mark, a psychologist, faces personal issues impacting his work. The project then presents professional performance appraisals, highlighting Catherine's punctuality issues and Mark's tardiness and potential alcohol issues, while also acknowledging their positive attributes. A detailed measurement of performance considers punctuality, appearance, interaction, and teamwork. The project includes the workers' responses to concerns, with Catherine acknowledging her challenges and Mark admitting to his alcohol problem. Finally, a performance report offers recommendations for improving the employees' situations, such as flexible working hours for Catherine and support for Mark's alcohol consumption, and suggests organizational measures like employee well-being programs.

Part 1: Fictitious Work Profiles of Two Workers
Profile 1: Catherine Heather
Catherine Heather is a female who is an American by nationality. She is a worker at the organization
and is made responsible for referral program of the organization and is working religiously towards
the psychological assistance for young people. She is 36 years of age and believes in the need to
improvise the capabilities of the future generations. She is straight and works towards the well-being
of the young people in the best possible manner. However, she is a single parent who struggles in
keeping balance at home and at work. Her life has become hectic since her husband died of a brain
injury during an accident last year.
Profile 2: Mark Jones
Mark Jones is a 40-year-old American psychologist who has often come across cases where young
people struggle tremendously in managing stress due to financial instability. He is a worker at the
organization as well with the responsibility of educating the youth about the best practices to manage
psychological disturbances and stress. He is a straight person but does not have a family of his own.
After his wife divorced him, she took his children as well which led him to engage in alcoholism
from time to time.
Part 2: Professional Performance Appraisals
The professional performance appraisal for Catherine is mainly positive as she has put in hard work
towards sustaining herself in the job profile. However, she is often noted to take emergency leaves to
take care of her children and shows up late to office. On the other hand, Mark is noted to come late
to office everyday and leaves early as well. He is often noted by professionals to sleep during the
working hours in his office when none of the people require his assistance. He is pointed out to be
sloppy and does not communicate well with the other employees. He is usually in a foul mood but
the feedback from the patients is always positive and he has helped a large number of young people
to get back on their feet.
Part 3: Measurement of the Performance

Punctuality, honesty and integrity: Catherine is mostly on time but is late at least 5 days a month.
Jones is always late to arrive at work. However, both the workers are honest and there has never been
even one instance where there was lack of transparency or cheating from their end. The integrity
aspect for Catherine is more positive when compared to Mark.
Appearance: The appearance of Catherine is always warm. The credit for that can be given to her
being a mother. On the other hand, Mark is mostly under dressed and appears in casual clothing 20
days a month.
Interaction: Catherine is a positive person and she interacts well with all the team members. She is
very helpful and takes extra effort towards ensuring that the team is in sync with her actions and the
problems that she might be facing. On the other hand, Mark is noted to be less interactive and keeps
to himself. His reports are sometimes filed late but they are very comprehensive for other members
to read and understand.
Teamwork: Catherine is a team player but Mark only does what is expected out of him and does not
go the extra mile to promote team work. He is a sole player and sticks to himself most of the time.
Part 4: Response of Workers to Concerns
When the specification on the concerns were laid out in front of Catherine, she listened carefully and
promised to work towards the problems that the organization was facing. She was aware that she
comes late at times and takes emergency leaves but her reasons were genuine as she specified that
she has two young children to look after all by herself. She promised to find a solution and reduce
the problems that the company was facing with her.
When the concerns were raised in front of Mark, he admitted his problem with alcohol consumption
and agreed that he would seek the help of a professional to get out of the bad habit. Mark pointed out
that his performance from the perspective of the participants was exceptional and none of them ever
faced a problem. He also agreed that he was not a social person and tried to keep to himself as his
own psychological mindset is sometimes shaken due to his personal loneliness in life.
Part 5: Performance Report
Catherine Heather is a referral worker at the organization, single parent of two children with
problems of arriving late and taking emergency leaves often. Mark Jones is a psychologist with the

responsibility to cater to the participants in the best possible manner. He is mildly addicted to alcohol
and is not a cordial person to work with. He does not participate in the organizational activities and
keeps to himself. He arrives late almost every day and leaves early as well.
The workload on Catherine is high and that is the primary reason that she is facing a problem.
Making her working hours flexible might help Catherine in managing her time and give her children
the care that she needs as well. Her struggle to juggle her job, financial stability and taking care of
her child often leads her to become tired which might cause her physical health to deteriorate. She
can be given a job that is less stressful and can be managed from home at times when she is more
comfortable.
The workload on Mark can be extended as he is finishing work early and arriving late. His
professional competence cannot be questioned but he needs help in managing his alcohol
consumption levels which shall have an impact on his well-being.
The organization needs to have experts to look into the well-being of the workers as well and keep a
check on their health from time to time. A psychologist to look into the mental health of the workers
would prove to be another boon for the organizational well-being as a whole.