Communication Tools: Emails and Hangouts in Workplace Management

This report provides a comprehensive literature review on the role of emails and Google Hangouts in workplace communication and management. It highlights the importance of effective communication tools, discussing the benefits of Hangouts, such as accessibility, connectivity, and low maintenance, along with text chat functionality. The report explores the significance of email communication as a reliable and cost-effective method, emphasizing its role in internal and external interactions while also acknowledging potential ethical and technological complications. The review examines workplace communication, emphasizing its impact on productivity, employee relations, and organizational success. It identifies various factors affecting communication, including cultural diversity, message interpretation, emotional differences, group affiliations, positional differences, and functional relationships. The report underscores the need for improved communication strategies to eliminate gaps, enhance productivity, and overcome barriers within organizations, ultimately contributing to business development and success. The analysis emphasizes the need for improved communication strategies to eliminate gaps, enhance productivity, and overcome barriers within organizations.

Chapter 2: Literature review
Overview
The workplace communication forms an effective part of the workplace management and
in association with this; it becomes critically effective to ensure that, to see to it that the firm is
being able to engage in improving the current tools and technologies which are being applied for
the purpose of the communication at the workplace. In association with this, it becomes
important to outline for the purpose of this study, how the Emails and Hangouts are being made
use of in order to communicate with one another in the workplace. In line with this, the main aim
of this Literature review is to throw light on the overall importance of the Emails as well as the
Hangouts. In association with this, it becomes essentially effective to ensure that the theories
related to workplace communication and managed are reviewed critically to verify the
appropriate communication procedures which are to be made use of by the enterprise.
Emails and Hangouts
Google Hangouts
When the domain of communication and management requires adequate content creation
then in such a scenario, the work will essentially require creation of various tools which help in
developing an integrated communication service. Hence, the Hangouts were a part of the revamp
procedure essentially formulated to help all users using the email services. In association with
this, it is critical to mention that the benefits of the Google Hangout can be stated to be
substantial. The Google Hangout can be understood to be a communication tool which assists in
reaching out to an internal as well as the external audience. In association with this, it is critical
to mention that, the Hangout as a communication tool is used for a variety of services which
comprise of the Employee engagement facilities, the client consultations facilities. By providing
these facilities, the Hangout is able to assist the enterprise in communicating with employees
who might be working remotely and in association with this; it may also allow communication
with those clients who can communicate with them effectively and face to face. In association
with this, as the Hangout allows the video conferencing, it is essentially used by the various

members of the enterprise to engage in product demonstrations as well. In association with tis, it
is essential to understand that the communication also acts as a good way to provide customer
support. Hangout allows the firm to solve the problems and issues being faced by them and reach
out to the customers on a one to one or one to many bases.
These days the hangouts are also being used to engage in Interviews with the different
employees. In association with this, many employees who are not present in the same country as
the firm or not in the same city are interviewed through the Google Hangout chats. The
Hangouts also allows considerate scope to the different firms to engage in webinars whether
addressing a forum for the potential customers, engaging in training and related information.
Benefits of a Google Hangout
Apart from being immensely useful, the Google Hangout can be used by various
enterprises to communicate effectively with one another and to launch various products and
related services. However, the Google Hangout as a tool is very convenient to use for the internal
communication procedures of the enterprise due to a variety of services and benefits:
 It provides considerate accessibility: The Hangouts as a communication application is
rather helpful in ensuring that as an application it is available in various platforms and
can be used from laptops, mobile phones, computers and tablets. This aspect of the
Hangout helps in ensuring that the management and the employees are being able
to remain in touch and carryout the job aspects in an effective manner. All
miscommunications can be easily clarified using these as means.
 It helps in building connectivity: The Hangouts as a messenger application also helps in
building connectivity. Using this hangout as an option, the different managers as involved
in the firm will be able to communicate with one another in an effective manner and the
hierarchal barriers which are usually present in the organization breakout.
 It is low maintenance: The application as a communication tool in an enterprise can be
understood to be considerately low cost and low maintenance. The Hangouts comes as
part of the Google Suite which usually comes as a part of the email package which is
already taken by the different organizations and in consideration to this, it may become
easier for the enterprise to manage and maintain the database accordingly.

 It helps in remaining updated: There are various services and events which keep take
place in an organization and very often the different organizational members are not
effectively communicated about this update. In association with this, they are not being
able to engage in effective communication and updates. In relation to this, the Hangout
comes in essentially useful.
 Text Chat functionality for speakers and attendees: The hangouts also allow text
functionality for speakers and attendees. Good enterprises often tend to engage in
considerate conferences and seminars along with conferences. Hence, the text function
for the different speakers and attendees will allow in ensuring that, the barriers in
communication can be overcome easily.
Email communication
The email communication is a key type of written communication which can be made use
of by the various enterprises in communicating effectively with one another. In association with
this, it is effective to mention that, communication amongst various business firms, companies as
well as the organizations are conducted via emails. This medium not only acts as the most
reliable means of communication but also acts as the cheapest mode of communication. Using
the email communication as a means, the different departments communicate effectively with
one another and ensure that all the conversations, orders and effective instructions are recorded
for future purpose. The email as a platform also allows communicating in the most authentic as
well as securing means of communication.
In relation to this, it is necessary to mention that the email communications act as a
relevant platform which allows the different parties to engage in authentic and secure means of
communication. Moreover, email communications these days have opened doors to various
ethical and technological complications as well. As a negative aspect, the employees may engage
in spreading rumors and disclosing the information to unwanted parties. In association with this,
unwanted network traffic also involves email communications.

Importance of Emails and Hangouts
Effective communication has a very vital role to play in the enterprise. In association
with this, it becomes essentially effective to understand and ensure that each organization
whether small in size or large in nature will be required to make use of. According to….,
amongst all other forms of communication, the medium of communication of the email is the
most effective one. In association with this, the managers maintain communication with the
employees by making use of the emails. In association with this, it can be mentioned that, the
email as means of communication is used to communicate belonging to various other
departments as well. Although there are a large number of communication means which are
available, it has to be relatively understood that the email has surpassed all of them like the
Publications, advertisements, declarations, publications, memos and other such means. It
also assists in not using declarations, press releases, journal articles and other such means with
the help of which the various enterprises will be able to slow down the procedure of
communication. Hence, it is in relation to this aspect that, email communication has attained the
most importance. In line with this, it is also essential to state that, promotion and development of
emails along with the engagement of employees is one of the main reasons why the email
communication as a means is considered to be very popular.
Workplace communication and management
The workplace communication can be described to be the procedure of exchanging sound
information and ideas in the workplace along with ensuring verbal as well as nonverbal
communication amongst the different employees as present. In association with this, it is critical
to verify and ensure that, effective communication has a key role to play when getting the job
done and is usually applied as a means of improving and increasing the productivity of the
different employees.
Although the different employees may have different cultures and background, the
workplace communications as a means assist in bringing all the employees together. Effective
workplace communication is crucial in getting any job done, building trust and increasing the
productivity of the employees. It assists in bringing about the activities of the employees together
and achieving the organizational objectives. All organizations would be required to see to it that

they improve their current communication in the enterprise as it helps in removing
communication gaps between the employees, improves productivity, removes misunderstandings
and ensures that all barriers which exist between the different parties can be worked upon in an
effective manner. According to…, effective workplace communication and management also
has a key role to play in the development of the enterprise and bringing about the success of the
business organizations. Moreover, sound communication means are also relevant in various
scenarios whereby clients also have a greater role to play and hence, the nonverbal
communication also has a key role to play in ensuring that, the message is delivered significantly
and in association with this, the diversity aspects also can be met with accordingly.
Factors affecting workplace communication
There are a large number of factors in an enterprise which generally tend to influence the
workplace communication which tends to take place in an enterprise. In relation to this, it can be
rightfully mentioned that, the given factors tend to influence the cultural diversity in the
workplace and can be identified as follows:
Cultural Diversity
When the different employees who are involved in the enterprise tend to belong to
different cultural backgrounds and have different language associations, then in such a scenario,
the workplace communication might be greatly influenced as the chances of miscommunication
amongst the different employees can be understood to be quite high. Various multinational
enterprises also deal with various nationalities which therefore lead to problems within the
workplace.
Misunderstanding of Message
Another factor which has an influence in the workplace communication can be mentioned
to be the fact that communication in an enterprise also tends to follow a specific tone whereby a
word may hold different meanings for different enterprises and in association with this, certain
people may also intentionally misinterprer the inner meaning of the words. In association with
this, it needs to be mentioned that the communication may create problems for the company and
hence, the messages must be prepared accordingly.

Emotional Difference
Another factor influencing work place communication can be referred to as the emotional
diference between the emploees. In association with this, it is critical to state that the emptional
wavelenght of the different individuals in an enterprise may vary and this may lead to issues
amongst the staff members.
Group Affiliations
The group affiliations can also be considered to be act as a factor which has an impact on
the overall communication in the business. In line with this, it is relative to consider that, if the
sender and the receiver of the message belong to the different groups, then in this case, the
communication may not be very effective. Additionally, the informal group relationships which
are essentially based on the gender and region also effect the communication and related
policies.
Positional differences
The positional differences which tend to exist between the different parties may also
influence the workplace communication. In such a scenario, it might be considered relevant to
state that, when the different employees hold different positions, then in this scenario,
maintaining formality in the workplace is not adequate in nature and proper means of
communication needs to be adopted or overall enterprise effectiveness.
Functional Relationships
The functional relationships which exist between the receiver and the sender also have a
strong influence on the communication which takes place in a business. In case the sender and
the receiver belong to different backgrounds, then in this scenario, the receiver may not be aware
of the sender`s message due to lack of knowledge about the department. This may then lead to
issues in communication, expression , channeling , interchanging and reciving ideas.
Tools used

The various communication tools which are generally made use of in a communication
procedure also tend to influence the communication which generally takes place in the
workplace. In case such a tool is used which does not promote effectiveness, then in such a
scenario the communication may be flawed.
Conceptual framework
Summary
Therefore, this given chapter highlighted the primary importance of communication in an
organization and in association with this also underlined the manner in which communication
has a key role to play in an organization. The communication tools of Hangouts and the Emails
were essentially discussed which were then followed by the discussion on workplace
communication and overall management.
Hangouts and Emails
Workplace
communication and
management
Cultural diversity
Misunderstandings
Communication tools
Functional disparity
Emotional
differences
Group Affiliations
Positional differences