JKL Industries: Managing Workplace Communication Conflict

This assignment addresses a workplace conflict at JKL Industries, focusing on the communication breakdown between an employee and the management. The student, acting as an HR Business Partner, conducts a role play with the Rentals Manager to address employee concerns about business restructuring and potential job losses. The assignment involves developing both strategic and operational plans, including an action plan template to manage the situation. The action plan outlines steps such as HR meetings, communication strategies, retraining programs, and employee engagement initiatives. The solution emphasizes open communication, employee motivation, and the importance of adapting to organizational changes. The assignment aims to provide practical solutions for conflict resolution and effective workplace communication within the context of JKL Industries, referencing key concepts from relevant academic literature.

Running head: MANAGE EFFECTIVE WORKPLACE COMMUNICATION
Manage effective workplace communication
Name of student
Name of University
Author note

1MANAGE EFFECTIVE WORKPLACE COMMUNICATION
The assignment is based on dealing with a conflict that has resulted between a
colleague and team member of JKL Industries and developing both strategic and operational
plans. It will be possible by conducting a role play and furthermore develop an action plan to
manage consultation with the colleagues and team members (Coombs 2014). The role play is
based on the meeting conducted with the Rentals Manager for providing guidance and
manage the meeting.
HR Business partner- Me (Jason)
Rentals manager- Raphael Smith
Role play
Me: Hello and welcome Mr. Smith
Raphael- Ahh!! Long time Jason. Nice to meet you
Me: Me too Sir
Raphael: You know why I am here. As you can see our company sales have declined in the
past few months and with the signs of a strike that might be happening soon, we must deal
with necessary precautions and make sure to communicate he most relevant information
properly without our workplace.
Me: Definitely, Sir. I will definitely look into this matter and make sure that I provide the
most relevant information properly by reporting to both the Sydney and Brisbane Branch.
Raphael: There has been talks about one of the rental employees of Brisbane branch who is
concerned more about the business restructuring.
Me: You are right Sir. I have heard that the employee is more concerned about losing the job
and he expresses his dislike for the business restructuring. He also felt that there may not be

2MANAGE EFFECTIVE WORKPLACE COMMUNICATION
any chance for retraining and they might get paid less too. There are news that the employees
is currently influencing other sales and rental employees to create a strike and pressurise the
Union to support the strike furthermore.
Rapahel: Oh God…..!!!! It terrible, already our company is facing a lot of issues along with
poor communication, and this employee is further creating complexities. Do the necessary to
resolve this situation as soon as possible
Me: I would like to get proper support from you Sir so that I could deal with the situation and
ensure that proper ideas and concepts are communicated for enabling improvements and
accomplish the organisational goals. I would like to recommend about not existing the rental
markets rather manage both the retail and rental markets.
Raphael: I understand Jason, but still how can a employee of our own company do such
thing. It’s terrible and unethical
Me: Sir, Kindly keep your cool. Rather than expressing anger or criticizing him, we can
motivate and encourage him through rewards and create opportunities for retraining existing
employees so that the business restructuring can be successful
Raphael: That’s a great idea and I would make sure to check that no one is affected with the
exit from rentals market
Me: Thank You Sir
Raphael: Arrange a meeting as soon as possible
Me: Definitely, Sir.
Action plan template

3MANAGE EFFECTIVE WORKPLACE COMMUNICATION
Actions/
Activity
Time frame Persons
responsible
Description of
strategy and
rationale for
action
Resources, if
required
HR meeting with
the manager of
rentals for JKL
Industries
1 day HR business
partner
Strategy
describing
about the
grievance
policies
Human
resources and
employees
should be
trained
Communication
established
between the HR
manager and
employees
5 days HR business
partners,
Rentals
manager
Communicate
necessary
information by
HR business
partner about
exist from
rentals and
focusing on
retail sales
(Austin and
Pinkleton 2015)
The marketing
of new products
like fork lifts,
small trucks,
etc.
Making changes
to organisational
structure and
culture
10 days HR manager,
Retail sales
manager, HR
business
partner,
Retraining the
existing
employees and
managing
proper business
Good amount of
wages provided,
good working
conditions, etc
(Cahn and

4MANAGE EFFECTIVE WORKPLACE COMMUNICATION
employees ethics to
establish a good
culture
Abigail 2014).
Discussing with
the employee
about his
concern
regarding exist
from rentals
4 days HR business
partner, peer
manager
Motivating and
encouraging
him through
rewards and
ensuring that
more growth
scopes and
opportunities
are created for
keeping him
engaged
(Cardon 2014)
Focus on
communication
media channels,
development of
skills and
competencies
and use of
conflict
resolution tools

5MANAGE EFFECTIVE WORKPLACE COMMUNICATION
References
Austin, E.W. and Pinkleton, B.E., 2015. Strategic public relations management: Planning
and managing effective communication campaigns. Routledge.
Cahn, D.D. and Abigail, R.A., 2014. Managing conflict through communication. Pearson.
Cardon, P.W., 2014. Business Communication: Developing Leaders for a Networked World
(3e). McGraw-Hill.
Coombs, W.T., 2014. Ongoing crisis communication: Planning, managing, and responding.
Sage Publications.