Report: Communication Strategies in the Workplace (CHCCOM003)

This report analyzes a workplace communication scenario, addressing various aspects of internal and external communication. It identifies the communication processes at play, including interactions within the organization, with the media, and through social media. The report also highlights legal and ethical breaches, such as unauthorized client interviews and staff members expressing dissatisfaction publicly. Conflicting interests of a team leader are examined, alongside communication protocols that were not adhered to. The report discusses how a supervisor could manage potential backlash from a media release and suggests changes to the organization's communication plan. It outlines lessons learned, emphasizing the importance of two-way communication, ethical conduct, and the need for a continuous improvement plan. Finally, the report explores methods for the supervisor to assess the effectiveness of implemented communication objectives.

DEVELOP WORKPLACE
COMMUNICATION
STRATEGIES
ASSESSMENT 3
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Table of Contents
1. Identify internal and external communication processes that are in play here in this situation?.......................................3
2. Identify any legal and ethical breaches that have occurred?.............................................................................................3
3. Identify conflicting interests the team leader had in relation to communication with both the supervisor and her staff
member?.................................................................................................................................................................................. 3
4. Identify the communication protocols that should have been in place and may not have been adhered to in this
scenario?.................................................................................................................................................................................. 3
5. Discuss how the supervisor could address the potential backlash from this media release in terms of other service
providers, potential clients and funders?..................................................................................................................................4
6. Identify what changes may need to be implemented to the organisation’s communication plan and policy in order to
meet the needs and goals of the organisation. What resources may be needed to support these changes?...............................4
7. Write a brief outline of “lessons learnt” in relation to this scenario and identify ways that the organisation might
develop and implement a continuous improvement plan to ensure positive communication processes and protocols are
adhered to by all staff...............................................................................................................................................................4
8. Discuss how the supervisor might seek feedback to assess the success of implementing the communication objectives
as set out in the above plan.......................................................................................................................................................5
REFERENCES........................................................................................................................................................................ 6
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1. Identify internal and external communication processes that are in play here in this
situation?
The various internal and external communication processes which are being played in the situation include
local newspaper, communication by a team leader, Facebook (a social media application), and superior
subordinate interaction. The internal communication takes place within an organisation such as in between
employees and management team whereas, on the other hand external communication comprises of interaction
with a company by the outsiders such as media, customers, government and several others (Alyammahi and et.
al., 2020).
2. Identify any legal and ethical breaches that have occurred?
The ethical and legal breaches which have occurred within an organisation pertaining to the given situation
comprises of interview of certain clients of company in respect to its working culture and internal environment
without being in notice of senior management who then are waiting for receiving some sort of services, this has
leaked the working patter of company which is not considered as a legal from the perspective of clients who are
required to be fair with company. On the other hand, hiding of company’s issue by a team leader is not treated as
ethical no matter if she can handle it or not, she should inform the issue if it is continued from last several
months. Lastly breach is being done by one of the staff who is communicating his or her dissatisfaction through a
social media application such as Facebook instead he can share his grief with the management of with a team
leader.
3. Identify conflicting interests the team leader had in relation to communication with
both the supervisor and her staff member?
The conflicting interest the team leader had in relation to communication with both the supervisor and her
staff member is over confidence by a team leader when it is required to be communicated to the supervisor for the
issue being created by one of the employee. Staff member on the other hand has communicated his dissatisfaction
through Facebook. On the other hand supervisors concern for a negative communication by his employee gave
birth to some of the conflicts.
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4. Identify the communication protocols that should have been in place and may not
have been adhered to in this scenario?
The various communication protocols that should have been in place and may not have been adhered to the
scenario comprises of Transmission Control protocol, Internet Protocol, Simple mail transfer protocol, Telnet and
hyper test transfer protocol secure for communication. Employer as well as employee should take care for a
specific communication protocol that needs to be taken care in order to establish a strong linkage between two or
more end users so could not face any hurdle or difficulty (Istanboulian and et. al., 2020).
5. Discuss how the supervisor could address the potential backlash from this media
release in terms of other service providers, potential clients and funders?
A supervisor of the organisation could address the potential backlash from this media release through
addressing media again by his personal attention and presence, positive feedbacks from the potential clients as
well as having an effective communication with company’s funders by his own. He can also ask team leader to
provide personal attention towards media and newspaper releases.
6. Identify what changes may need to be implemented to the organisation’s
communication plan and policy in order to meet the needs and goals of the
organisation. What resources may be needed to support these changes?
The various changes that are being needed to be implemented to the organisation’s communication plan is can
be a direct interaction of supervisor and team members who can share their views or dissatisfaction if there is any.
There could be a system of submitting their regular feedback in any aspect which is directly accessible by the
supervisor. Weekly interaction between supervisor and team leaders focusing on employee’s working as well as
their behaviour (Lindsay and et. al., 2021). The various resources that could be required in this case are feedback
box or an integrated communication channel software, human resource, finance, etc.
7. Write a brief outline of “lessons learnt” in relation to this scenario and identify ways
that the organisation might develop and implement a continuous improvement plan
to ensure positive communication processes and protocols are adhered to by all staff.
The lesson which is learnt from this scenario is the importance of two way communication in regular and
effective context. Any gap in communication can prove negative and loss of brand image of the organisation in
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market which can be presented in any manner such as by the use of media or local newspaper. On the other hand
maintaining ethical and legal environment within business is another lesson. The organisation can develop and
implement a continuous improvement by having regular interaction with each employee or staff of the
organisation along with taking of their feedbacks which can be a suggestion or sharing of any grief. Positive
communication and protocols can only be developed when each and every employee within an organisation is
being satisfied along with a presence of motivation and dedication towards business. A team leader should not be
much over confident to his or her work rather should communicate timely to the superior about the situation in
order to take corrective actions in time. Communication barrier can bring various negative reports for the
organisation which can affect the brand name in market. An employee instead of going public for his
dissatisfaction should ones conveys to the superior or team leader.
8. Discuss how the supervisor might seek feedback to assess the success of implementing
the communication objectives as set out in the above plan.
A supervisor can seek the feedback though a launching of feedback sessions or even by putting a feedback
box which will only be accessed by him at the time of feedback review. On the other hand a supervisor can
involve some experience or new talented employees while developing a communication plan or any activity for
the success who will provide ground report to the supervisor which is helpful in having a successful
implementation of the objective.
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REFERENCES
Books and Journals
Alyammahi and et. al., 2020, October. The impacts of communication ethics on workplace decision making and
productivity. In International Conference on Advanced Intelligent Systems and Informatics (pp. 488-500).
Springer, Cham.
Istanboulian and et. al., 2020. Barriers to and facilitators for the use of augmentative and alternative
communication and voice restorative strategies for adults with an advanced airway in the intensive care unit: A
scoping review. Journal of critical care. 57. pp.168-176.
Lindsay and et. al., 2021. Disclosure and workplace accommodations for people with autism: a systematic
review. Disability and rehabilitation. 43(5). pp.597-610.
Pitafi and et. al., 2020. Using enterprise social media to investigate the effect of workplace conflict on employee
creativity. Telematics and Informatics. 55. p.101451.
Triantafillidou, A. and Yannas, P., 2020. Social media crisis communication in racially charged crises: Exploring
the effects of social media and image restoration strategies. Computers in human behaviour. 106. p.106269.
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