Report on Communication Skills in the Workplace: EMPL4004

This report examines the critical role of communication skills in today's workplace, emphasizing both interpersonal and intrapersonal skills, including verbal and written communication. It identifies and analyzes key communication challenges, such as language barriers, lack of presentation skills, and issues related to confidence and listening. The report provides detailed insights into improving presentation skills, offering strategies for content development, structure, language, and context. It also discusses the importance of practice, information gathering, and understanding the audience. Furthermore, the report highlights the benefits of using electronic resources and visual aids. The conclusion underscores the need for excellent communication skills in organizations and suggests measures for skill enhancement. The report is supported by references to relevant literature.

COMMUNICATION
SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
Communicational issues at the workplace..................................................................................1
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communicational skill is the most essential ingredients of today's companies working
culture. It is important for the organisation to inculcate a good communicational environment..
Communication skills not only includes speaking fluently, rather it involves body language,
presentation, active listening, context awareness while communicating in the work place. Inter
personal and intra personal skills are two types of communication skill that an individual’s
needs to be incorporate. Communicational skills are not only related to the verbal
communication but is also associated with written communication. Good communicational skills
helps individual in making their day to day work easier. This report highlights the importance of
communication skills in the work place. It also showcases clarity of expressions helps individual
in making their communication skills effective, professional and clear.
Communicational issues at the workplace
Communication skill is the act of exchange of thoughts or ideas through gestures, signs,
signals, speech or writing. There several problems that are associated with workplace
communication skills. It may sometimes lead to stress, loss of jobs, slow progress of an
individual as well as organisation. These issues arise due to language barriers as large mix of
people working at the same spot. Because they come from different cultures so there can be
conflict of ideas. Some of the workplace issues are as follows
 Language barriers: Many people come from different backgrounds hence faces a lot of
problem in communicating well. Their gestures, signs and symbols are different and it
creates a confusion in the minds of people. Language barriers are one of the biggest
problem in the workplace of multinational companies.
 Lack of presentation skill: It is not only important for the leaders to have good
presentation skill but also for the employees to have better presentation skills. It helps
individual in expressing their thoughts. This helps in finding out new leaders in the multi-
dimensional areas.
 Confidence: Due to lack of content on the specific topics sometimes there is a problem of
clear thoughts and hence leading to reduction in confidence. It can be reduced due to
inferiority complex, lack of knowledge about language that is prevalent in organisations
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working culture. Confidence loss can lead to failures in achieving tasks and ultimately
loss of jobs.
 Listening: Speaking well can only be possible by listening carefully. Good listener can
become a good communicator. By hearing to the audience and the colleagues one can
prepare there speech accordingly. Lack of listening skills can lead to bad communication
and understanding of topic and the create a barrier between communicator.
 Lack of interactive skills: Interaction is important for workplace as knowledge and
experience can only be transferred when proper interaction between colleagues and
managers takes place. Interactive skills helps in making audience a more familiar one.
Here in this section problems regarding the interpersonal skills in the workplace has been
discussed. But here focus is on one important issue that is presentation skills in
Employee can improve their communication skills like giving presentation to the
audience. Giving presentation to the clients or the employee does not only include gathering of
information that can be presented with the fluency in speaking rather it is much more beyond
that. Presentation skill is not inherited or in born, it develops through course of life time. Every
presentation has certain elements that needs to be present in it while developing it
 Content: It is important for an employee to have a thorough knowledge of the topic he or
she is going to make presentation on. The contents must be specific, easy to understand
and must be clear about what it is willing to indicate.
 Structure: It is important to have an appropriate structure for the presentation to be made.
It must have a flow that is it must include the contents in a serial wise rather than being
random.
 Language: It is the first and foremost requirement of any presentation to be in simple
language so that it can be understood by the viewer or listeners. Many presentations made
by the employee can have language barriers that needs to be removed while preparing it.
 Context based: Presentational skills has to be context based. It saves time of others as it
helps to understand only specific and required part. This can only be possible if the
employee is aware of topic and did a detailed investigation on it.
Presentation skills must be incorporated in each and every employee as it increases the
confidence of worker and promotes there saying on the companies’ policies and products. The
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notion of speaking well in front of audience can strike fear in lot of people. Good presentational
skills make person admirable. It is vital to know the needs of audience.
Some of the measures that can be taken by the employee to improve presentational skills
at workplace are as follows:
 Practice: Lots of practice in front of mirror or among friends or peers can help in
improving presentational skills. These practices are done in workplace or at home. As it
is said practice makes man perfect so practice is necessary for improving individuals’
presentation skills.
 Information gathering: Lack of information can lead to poor presentations hence a
thorough research on the topic is important for the making of presentation. Information
gathering must be from the authenticated sources.
 Understanding the audience: It is important to understand what audiences wants to hear.
Carefully watching audience at the time of presentation can help in understanding the
demands of what audiences wants to listen to.
 Gesture based presentation: It is important for the employee to make presentations that is
supported by gestures. Gestures helps to attract the attention of the listeners. Many things
can be told by gestures which may be sometimes not possible to understand by the
persons having the language problems.
There are strategies that needs to be implemented for improving clarity of expressions,
grammar, syntax and punctuation. Stopping at the right time, giving punctuations marks in
between the oral as well as written presentations. Grammer can only be improved by speaking
more and more. Reading more number of books and journals. Interacting the persons who is
having good presentation as well as communication skills helps in improving these skills.
Individual needs to follow proper formats and structures while making a presentation.
Formats and structures of good presentation can be taken by the employees from the experienced
personalities. While preparing for a presentation knowledge about the workplace as to what kind
of presentation will be appropriate for that place needs to be understand.
Electronic resources like computers, tablets, mobile phones and various others can be
used to make presentation. These electronic resources help in gathering knowledge. By the use of
internet, one can access the various presentation available online throughout the world. Visual
presentations are much more effective than verbal presentations as it attracts more number of
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audience and helps them in grasping more information from the presentation. Electronic
resources like tabs can be used to take real time information that is required at that instant when a
presentation is being given. Electronic resources like video conferencing helps in giving lectures
or presentations to the other employee sitting in any corner of the world at the same time.
Powerful tools available online can help in making effective and attractive presentations. For
managers, it is important to make presentations that is according to companies working cultures.
A good presentation helps managers in making good relationship with the employees and the sub
ordinates.
CONCLUSION
With the changing working culture within an organisation. It has become important for
the organisations to have employees with excellent communication skills. Both interpersonal
skills and intra personal skills are essential for the individuals’ growth. Interpersonal skills
involve body language, active listening, personal presentation and context awareness other than
command in particular language. There are various issues that are associated with the
communication skills prevalent in an organisation like lack of fluency and awareness about the
topics, poor presentational skills. Practising in alone and between the friends helps individual in
enhancing their communicational skills. Watching experienced personalities helps employees in
understanding the contents of good presentation. Use of modern technologies can certainly help
an employee in improving their communication and presentation skills.
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REFERENCES
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D'Agostino, T.A., 2012. Communication skills training for oncology professionals.
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Stokoe, E., 2011. Simulated interaction and communication skills training: The ‘conversation-
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Schell, J.O. and et. al., 2012. Communication skills training for dialysis decision-making and
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Erozkan, A., 2013. The Effect of Communication Skills and Interpersonal Problem Solving
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