Research & Reviews: Learning to Communicate in the Workplace at CSU

This report presents research activities and article reviews focusing on workplace communication. It identifies key terms related to the topic, demonstrates the use of CSU's Primo Database for finding peer-reviewed journal articles, and provides full APA6 style references for four selected articles. The report also includes two article reviews, each discussing the importance of communication in supporting workplace learning, addressing issues like superior-subordinate communication, verbal aggression, nonverbal immediacy, and the impact of cultural diversity on organizational communication. The reviews emphasize the need for companies to support diversity and provide training to enhance employee motivation and firm potency.

Running head: COMMUNICATING IN THE WORKPLACE
COMMUNICATING IN THE WORKPLACE
Name of the student:
Name of the University:
Author's Note:

1COMMUNICATING IN THE WORKPLACE
PART A:
Activity 1. Key terms: communication in the workplace, methods of communication in the
workplace.
Activity 3:
Lucas, K. (2015). Workplace dignity: Communicating inherent, earned, and remediated
dignity. Journal of Management Studies, 52(5), 621-646. doi:10.1111/joms.12133
Deluliis, D. (2016). Workplace communication. Communication Research Trends, 35(1), 1.
Chory, R. M., Vela, L. E., & Avtgis, T. A. (2016). Organizational surveillance of computer-
mediated workplace communication: Employee privacy concerns and responses. Employee
Responsibilities and Rights Journal, 28(1), 23-43. doi:10.1007/s10672-015-9267-4
Lybarger, J. E., Rancer, A. S., & Lin, Y. (2017). Superior–Subordinate Communication in the
Workplace: Verbal Aggression, Nonverbal Immediacy, and Their Joint Effects on Perceived
Superior Credibility. Communication Research Reports, 34(2), 124-133. Retrieved from
https://doi.org/10.1080/08824096.2016.1252909

2COMMUNICATING IN THE WORKPLACE
Part B:
Lybarger, J. E., Rancer, A. S., & Lin, Y. (2017). Superior–Subordinate Communication in the
Workplace: Verbal Aggression, Nonverbal Immediacy, and Their Joint Effects on Perceived
Superior Credibility. Communication Research Reports, 34(2), 124-133. Retrieved from
https://doi.org/10.1080/08824096.2016.1252909
According to the authors of this, workplace communication is the one and only way to
support the process of workplace learning. It is the lifeblood of the organization and without this
nothing in the company will get done. Through proper communication, the instructions are
given, supplies and equipment are ordered and progress of the employees are measured.
However, in this communication system, the behaviors of the persons having higher position
may create problem in the smooth running of the company. This directly connects the
organizational learning process and wither motivates or demotivates the employees in the
organization. This study has examined the joint effects of the aggressive behaviors by the
superiors and their credibility in the minds of the subordinates. It has pointed out how the
workplace communication systems is to be potent enough to reduce employee retention and
empowerment.
In order to understand this, the authors have followed the method of examining the
reactions of the participants by showing four experiment conditions. These four conditions were
simulated by four video segments which include nonuse of nonverbal immediacy along with
verbal aggression, use of verbal aggression and nonverbal immediacy, nonuse of verbal
aggression and use of nonverbal immediacy and nonuse of verbal aggression and nonverbal
aggression. From this experimented the authors have found out that the superiors who never use
verbally aggressive message and nonverbally immediate, have a higher level of competency. On
the contrast the superiors who have the opposite features have lowest level of competence.
This article has helped to understand the effect of communication both verbal as well as
nonverbal in an organizational context. communicating in the workplace is inevitable feature of a
company that enhance the efficiency and trust of the employees and helps to develop strategies
to face any type of challenge in the organization.

3COMMUNICATING IN THE WORKPLACE
Deluliis, D. (2016). Workplace communication. Communication Research Trends, 35(1), 1.
According to this author, organizational communication study has been considered to be
one of the most essential strategies of successful work communication. This examines everything
like making up of work groups, patterns of superior and subordinate communication and measure
the satisfaction of the organizational life. To this author, communication is the base of building
relationship in the organization but not every type of communication succeeds. Most people in
any point of time have faced communication failure through the misleading worded memo, the
distorted telephone messages, ambiguous emails and undelivered letter. These create issues in
the relationship building process within the organization.
In this study the author has offered a review of theoretical background which explains
both what succeeds and what cannot. These are termed as professional civility which is a larger
theory and seen from the context of social and cultural change. This study has pointed out that
highly homogenous companies do not feel the pressuring needs of the rules of communication as
there are less diversity in the psychology of the people. On the contrary, the heterogeneity of the
workplace urges for rules for effective communication. With the changes due to globalization,
the diversity of the companies has increased that has drawn a parallel to behavioral norms such
as etiquette allowing the strangers to coexist fruitfully as well as peacefully. Social theory of
complex culture has been explained by the author for detailing the efficiency of organizational
communication. In order to get the effective result therefore, the author suggests the companies
to support diversity and provide trainings or other support for enhancing the motivation of the
employees in one hand and develop the potency of the firms. This study has helped me to
understand the essence of cultural diversity in the current business situations so that the
companies can strategize the communication process efficiently.