CHCCOM003: Communication Strategies, Mentorship & Policy Dev.

This assignment solution for CHCCOM003 'Develop Workplace Communication Strategies' covers key areas such as creating a communication policy document with a focus on social media, describing methods used for mentoring, explaining the understanding of mentorship principles, and detailing how to maintain relationships with colleagues and members of the local media. The solution emphasizes the importance of rules, regulations, responsibilities, legal risks, accountability, and security risks in social media communication policies. It further elaborates on effective learning methods, innovative perspectives in mentorship, and principles for successful mentoring relationships, including developing relationships, setting goals, and engaging towards desired outcomes. The assignment also highlights the significance of respect, continuous communication, and trust-building in maintaining relationships with colleagues, as well as developing rapport and special connections with local media members. Desklib provides this and many other solved assignments for students.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
The assessment task is due on the date specified by your assessor. Any variations to t
arrangement must be approved in writing by your assessor. Submit this document with any
required evidence attached. See “specifications” below for details.
Note: Ensure you keep an electronic copy of this completed assessment for future use.
OBSERVATION/DEMONSTRATION
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as
well as the activities found in this workbook. An explanation of demonstrationsand
observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise.
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers.
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
Learner’s Name: Phone:
Assessor’s Name: Phone:
Assessment Site:(if applicable)
Assessment Date/s:
Satisfactory (Yes) Not Yet Satisfactory (No)
Assessor Comments:
CHCCOM003 Develop workplace communication
strategies
SUBMISSION DETAILS

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
The observation/demonstrationwill take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation
demonstration. Your instructor will ensure you are provided with the correct equipment
and/or materials to complete the task. They will also inform you of how long you have
complete the task.
You should be able to demonstrate you can:
1. Develop communication strategies
2. Establish communication protocols
3. Promote the use of communication strategies
4. Review communication practices.
You should also demonstrate the following skills:
 Initiative and enterprise
 Learning
 Numeracy
 Oral communication
 Planning and organising
 Problem solving
 Reading
 Self-management
 Teamwork
 Technology
 Writing.
You also must be able to demonstrate essential knowledge required to effect
complete tasks outlined in elements and performance criteria of this unit, ma
tasks and managecontingenciesin the context of the work role. This includes
knowledge of:
 political, economic, social and technological factors
 competitors
 stakeholders
 organisational business and strategic plans
 SWOT analysis (strengths, weaknesses, opportunities and threats)
 legal and ethical considerations relating to communication:
o privacy, confidentiality and disclosure
o discrimination
o duty of care

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
o mandatory reporting
o informed consent
 organisation communication channels, including:
o special communication needs of personnel
o organisation processes and hierarchy
o official communication channels
o existing organisation protocols and etiquette for communication
o possible communication barriers, restraints, difficulties
 a range of different communication strategies and plans including crisis
communication plans
 financial implications including budgeting and return on investment
 mentoring and coaching principles and practices
 traditional media
 digital media including types, etiquette and marketing
 evaluation processes.
ASSESSMENT SPECIFICATIONS
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Learners must provide answers to all questions, commensurate with a Diploma leve
qualification.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
INSTRUCTIONS TO LEARNER
• There are no pre-requisites needed for this unit of competency
• Make sure you understand the overall assessment process; if you have any questions,
please contact your Trainer/Assessor
• Please complete the activities and upload your submission to the learning
management system (Moodle), in the appropriate unit of competency and topic under
the heading ‘Upload your assessment task’
• This is an open-book assessment; however, all answers provided must be your ow
work as stated in the Learner Handbook
• Third Party sources must be referenced using APA style
• All assessments will be checked for plagiarism
• To be deemed ‘Satisfactory’ in a written assessment, all questions need to be answered
correctly
• To be deemed ‘Satisfactory’ in a practical assessment, all activities must be undertaken
correctly, in a safe manner and satisfy assessment conditions
• If you are assessed as being ‘Not Yet Satisfactory’ or ‘Not Yet Competent’, you will be
provided with oral and written feedback on areas needing improvement
• To be deemed ‘Competent’ in the unit of competency, all assessments must be
completed and deemed ‘Satisfactory’
• Should learners wish to appeal an assessment decision, they should refer to the
‘Complaints and Appeals’ Policy.
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of
assessment has been written for me by another person.
Learner’s signature: ____________________________________________
Date: ____________________________________________

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
Activity 3A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to present information to staff regarding
communication strategies, protocols and organisation standards.
Activity
1. Write a communication policy document for an organisation with special focus on social media.
Research
Support: https://www.dss.gov.au/sites/default/files/documents/01_2015/social_media_policy.pdf
A communication policy document on social media helps in outlining defectors about how
in your organization can communicate with their employees via online mode (Dent & Brent, 2015).
The communication policy related to the social media must include rules and regulations,
responsibilities and roles, legal risks related to the organization, accountability and security risks.
References
Dent, F., & Brent, M. (2015). The Leader's Guide to Coaching & Mentoring: How to Use Soft
Skills to Get Hard Results. Pearson UK.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
Trainer Comments

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
Activity 3B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to model effective oral and written
communication and provide mentoring and/or coaching to staff.
Activity
1. Using the research support link below, describe in your own words the methods used for mentoring.
Research Support: http://lddailyadvisor.blr.com/2016/11/mentorship-benefits-methods/
The methods that can be utilized for maintaining are as follows:
1. Providing an effective method of learning related to the working parameters.
2. Growing innovative perspective associated with the desired work (Dent & Brent, 2015).
References
Dent, F., & Brent, M. (2015). The Leader's Guide to Coaching & Mentoring: How to Use Soft
Skills to Get Hard Results. Pearson UK.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
2. Explain your understanding of mentorship and principles to remember when mentoring or coaching
someone.
Research Support:
http://www.curee.co.uk/files/publication/%5Bsite-
timestamp%5D/2.%20Welsh%20CM%20framework.pdf
3. Give four (4) principles to ensure successful mentorship?
Mentorship is regarded as the system of training employees under the supervision of an
expert person who is being assigned as a counselor or advisor for guiding the trainee (Shalka,
2017). During the time of mentoring any employee, it is necessary to provide intentional
investments in energy and time. The mentors are also required to fill the gap of the skill set of any
employees during the time of mentoring.
References
Shalka, T. R. (2017). The impact of mentorship on leadership development outcomes of
international students. Journal of Diversity in Higher Education, 10(2), 136.
1. Developing a relationship.
2. Setting goals and exchanging information (Shalka, 2017).
3. Engaging towards the desired goals.
4. Planning fodder future mentoring relationship.
References
Shalka, T. R. (2017). The impact of mentorship on leadership development outcomes of
international students. Journal of Diversity in Higher Education, 10(2), 136.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
Trainer Comments

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
Activity 3C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to maintain work-related networks and
relationships to meet organisation objectives.
Activity
1. Describe how you would maintain relationships with:
a) A colleague
b) A member of the local media
For maintaining a good relationship with a colleague it is necessary to respect the colleague
equally and need to communicate in a continuous manner. It is also necessary to give credit to the
successful colleague thereby gaining their trust (Shalka, 2017).
References
Shalka, T. R. (2017). The impact of mentorship on leadership development outcomes of
international students. Journal of Diversity in Higher Education, 10(2), 136.
For maintaining a good relationship with a member of the local media It is required to
develop rapport by providing a special invitation to the local media and need to have a special
connection via social media (Dent & Brent, 2015).
References
Dent, F., & Brent, M. (2015). The Leader's Guide to Coaching & Mentoring: How to Use Soft
Skills to Get Hard Results. Pearson UK.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK THREE
Trainer Comments