Conflict Management: Resolving Workplace Issues and Coaching

This essay delves into the critical aspects of conflict management within a workplace setting. It begins by outlining the importance of conflict management in mitigating negative issues and fostering positive outcomes, emphasizing the need for effective strategies to resolve disputes and maintain positive relationships among team members. The main body presents a case study of team management conflict, discussing the challenges arising from differing opinions and behaviors within a team. The essay then explores various conflict resolution techniques, including open communication, active listening, providing guidance, and practicing forgiveness. Furthermore, the essay examines appropriate coaching techniques to enhance individual performance at work, such as building confidence, providing performance descriptions, determining conflicts, creating action plans, and setting timelines. The essay also highlights coaching strategies like knowing employees, fostering collaboration, setting clear objectives, building trust, managing disputes, and accepting feedback. The conclusion summarizes the significance of conflict management and coaching techniques in creating a positive work environment and achieving organizational goals.

Conflict Management essay

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Use the knowledge and understanding of conflict management to resolve a situation of
conflict at work...........................................................................................................................1
Appropriate coaching techniques in order to improve the performance of an individual at
work.............................................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
.........................................................................................................................................................6

INTRODUCTION
Conflict management is an effective process of reducing the negative aspect of issues that
arise at workplace and among two person. The main aim of conflict management is to improve
the chances of learning and group outcome related with effectiveness in organization. For
attaining success, it is important for every individual to share positive relation by reducing the
issues and conflicts (Latham and Seijts, 2016). This will help in improving the overall
performance of the company and workers as well. Present report is based on the use of
knowledge and understanding of conflict management to effectively resolve the issues at
workplace. Along with this, appropriate coaching techniques is also mentioned in this report that
may contribute in improving the performance of workers at work.
MAIN BODY
Use the knowledge and understanding of conflict management to resolve a situation of conflict at
work
Conflict management play vital role in resolving issues at workplace. Mainly it refers to
the ideas which helps in reducing the negative effects of dispute and at the same time also
enhance the positive outcomes as well. Thus, it is important for every individual to effectively
deal with conflicts so that they can easily resolve issues and maintain positive relation with
others. In an organization number of conflicts are arise in employees working life but the major
issues that is team management conflict.
I am working in 10 member of team within the organization in all the workers are best
within their skills and knowledge. But Harry feel that he is more superior and unique in whole
team. This is the main issue that I face in a team because all the employees in a team are perform
together for attain common goal. One day, Harry came and talk about their skills and also argued
that he is the person who highly contribute in team as compare to others. He said that all the
goals are attained just because of him (Dyck, 2017). It is negatively impact on me and other team
members as well.
Team management conflicts is a major issue for organization because all the big project
is based in the team. For resolving this issue, it has been analysed that I needs to communicate
with Harry to resolve this conflict among team. In this, I clearly understand that if we both share
all the ideas and issues than I can easily build a effective team in which all the workers are
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contribute allotted for attaining common goal. In the whole conflict situation, I realised that team
working is important to build positive relation with each other (Baú, 2014).
Under this case, team management conflict is arise due to mismanagement in team as
Harry's negative behaviour in the team working. In this context, there are some effective ways to
resolving the conflict that I faced at workplace.
Embrace conflict: It is important for all the team members to deal with conflicts
effectively. When conflicts are arise, don't pretend nothing has happened. As it build tension and
conflicts as well. Thus, it is important to deal with issues in effective manner. Along with this,
encourage workers to perform best at workplace. This is possible by interdepartmental
communication to improve the better coordination among team member and also reduce the
issues in appropriate way.
Talk together: Better communication is more important for all the workers who perform
in a team. In this, it is necessary to the workers to don't let any other person to monopolize the
communication and conversation. For resolving issues and conflict among team, workers have to
focus on the problem rather than attack or assign blame. This will help them in improving the
trust and positive coordination as well. It directly contribute in establishing positive work
environment within the organization and team working as well.
Listen carefully:It is one of the essential strategy which provide complete attention to the
person who is talking in front of others. Thus, it is necessary for all the workers do not interrupt
and listen their thought and ideas appropriately. With the help of this team member can easily
share their views and opinion with others and also tries to building better understanding with
others. By this they can easily reduce the chances of arising any kind of issues within the team.
Further more, it is also important for team members to tell them liked about the another team
member and at the same time also motivate tor perform best.
Provide guidance: It is also an important way to resolve team management conflict
through which workers can easily maintain better coordination. Along with this, providing better
guidance to employees is also effective which may help in overcoming from the issues related
with team and work as well (Achtenhagen, 2016). As a team member, it is required to build
better coordination by providing guidance which may easily resolve the issues among all the
team members.
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Be quick to forgive: It is an effective strategy which evaluate the clear resolution. Under
this, workers needs to tell other person sorry for any aggressive and negative word and actions as
well. Along with this, forgiveness is important for every workers who perform their task in a
team. This will help in building positive relation among all the employees at workplace.
All these are effective ways as well as strategies that help in reducing the chances of
arising issues at workplace (Bond, 2014). In this the best strategy which is used in resolving
conflict is Talk together. With the help of this, I can easily communicate as well as interact with
Harry with the aim of resolving the issue that occur within the team. Thus, clear communication
play vital role in sharing ideas and thoughts to complete the task in effective way. It is also
important for me to effectively understand that what is actually want in team. I also tries to make
him more comfortable within the team. In this, I assured that I will respect him and also will
understand their contribution in a team. At last me and Harry has decided that we and all the
team members are focus on attaining set goals in allotted time frame. This will contribute in
establishing he positive relation among all the members in team.
Appropriate coaching techniques in order to improve the performance of an individual at work
In organization, it is important to improve working performance of the workers so that
they can easily perform their task in effective manner and attain positive outcomes. In this
context, there are some effective step of coaching techniques can be understood by following
points:
Show confidence is one of the effective step which help in improving employees ability
to resolve the issues in effective manner. Along with this, leader needs to focus on effectively
manage to individual which may improve their performance. With the assistance of this,
employees of team member can easily perform task and attain set goals.
Describe the performance is also an effective step of coaching technique which evaluate
the employees performance at workplace. Thus, it is important for leader as well as training to
focus in the issues and behaviour as well that could be improvement. By this workers can easily
increase the chances of resolving issues (Hopkins and Yonker, 2015).
Determining the conflicts is also an effective step which helps in proving the effective
solution towards the issue. By this leader of team is also take best and improvement action that
need to be taken. By providing best and different ideas towards the issues which may help in
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effectively resolve the issue. This will directly contribute in improving the performance of the
workers at workplace.
Another step is related with the action plan which prepare by leader after determining the
issues. By making an effective plan, workers can easily improve their performance level. In
addition of this, if individual can effectively determine their goals that they easily perform their
task in effective manner and attain positive outcomes (Ashforth, 2016).
In the last step, it is important to set time and date to overcome from the issue which
create negative impact on the individual performance at workplace. It can be evaluate by taking
effective feedback. This will contribute in encouraging as well as motivating individual towards
the allotted task and duties by resolving issues.
In addition of this, there are some effective strategies of coaching which may improve the
performance level of the workers at workplace. In context of this, every individual has some
strength and weakness and they have to overcome from the weakness by taking proper and
adequate time. Furthermore, it is also effective to adopt effective strategy that may help in
making individual able to accept issues and overcome fro this effectively. In this context, there
are appropriate strategies of coaching can be understood by following points:
Know your employees: It is one of the important strategy of coaching in which manager
of the company needs to understand about the workers and their capabilities as well. In this,
individual adopt self evaluation method to make effective performance at workplace.
Collaboration is key: It is effective strategy to recognize the work that help workers to
perform their task in effective way. Good collaboration is play vital role in improving individual
skills ate workplace. It may contribute in attaining set goals and objectives in given time frame.
Create clear objectives and goals: This strategy is also an effective which leader of the
team formulate clear strategic planing to focus on the individual performance. This type of
coaching strategy inspire workers to perform their task in best way. As it directly improve their
overall performance of the individual.
Build mutual trust: This coaching strategy is relate with building trust among all the team
member. Trust among all the team member can raise their working efficiency at workplace.
Furthermore, being friendly nature of the workers is also help them in improving their
performance and status within the business environment (Servaes and Lie, 2015).
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Manage inter team disputes: This type of strategy is also an effective in which coach put
their best efforts to build an effective team. With the help of this, employees can easily make
positive relation among all the workers in effective manner. Along with this, it is also important
responsibility of employee coach to understand issues that face by the employees at workplace. It
help in resolving the issue.
Accept feedback: It is important strategy in which coach of employees is not only accept
feedback but also make their team workers able to improve their performance. In this, coach take
one to one sessions in which they asking them ways to improve their abilities and also support
them to reach their set goals and objectives (Bou-Franch and Blitvich, 2014).
All these are effective coaching techniques which used by the employee coach with the
purpose of improving their overall performance at workplace. This will contribute in attaining
predetermined goals and objectives.
CONCLUSION
From the above mentioned report, it has been evaluated that conflict management play
vital role in eliminating issues that occur at workplace. With the help of this process, company
and its individual can easily motivate and encourage each other to establishing the positive
environment. It may contribute in building positive work environment at workplace. In this,
effective communication is also required effective way to resolve the issues and dispute as well.
Thus, to resolve issues, coaching techniques are also used which help individual to improve their
performance level at workplace. Furthermore, coaching techniques are also include some
important steps which can be used by individual with the purpose of overcome from he conflicts.
This will directly contribute in attaining future opportunities to achieve set goals and objectives.
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REFERENCES
Books and journals
Bou-Franch, P. and Blitvich, P. G. C., 2014. Conflict management in massive polylogues: A case
study from YouTube. Journal of Pragmatics. 73. pp.19-36.
Servaes, J. and Lie, R., 2015. New challenges for communication for sustainable development
and social change: a review essay. Journal of Multicultural Discourses. 10(1). pp.124-
148.
Ashforth, B. E., 2016. Distinguished scholar invited essay: exploring identity and identification
in organizations: time for some course corrections. Journal of Leadership &
Organizational Studies. 23(4). pp.361-373.
Hopkins, M. M. and Yonker, R. D., 2015. Managing conflict with emotional intelligence:
Abilities that make a difference. Journal of Management Development. 34(2). pp.226-
244.
Bond, J., 2014. A holistic approach to natural resource conflict: The case of Laikipia County,
Kenya. Journal of Rural Studies. 34. pp.117-127.
Achtenhagen, L., 2016. Developing media management scholarship: a commentary to Picard and
Lowe’s essay. Journal of Media Business Studies. 13(2). pp.117-123.
Baú, V., 2014. Building peace through social change communication: participatory video in
conflict-affected communities. Community Development Journal. 50(1). pp.121-137.
Dyck, B., 2017. Reflecting on 25 Years of Teaching, Researching, and Textbook Writing for
Introduction to Management: An Essay With Some Lessons Learned. Journal of
Management Education. 41(6). pp.817-834.
Latham, G. P. and Seijts, G. H., 2016. Distinguished scholar invited essay: Similarities and
differences among performance, behavioral, and learning goals. Journal of Leadership
& Organizational Studies. 23(3). pp.225-233.
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