Factors in Workplace Conflict and Resolution: Aston Martin Case Study

This report examines workplace conflicts and their resolution, using Aston Martin as a case study. It begins with an introduction to Aston Martin and the rationale for the project, highlighting the importance of addressing workplace conflicts. The research aims to evaluate the factors leading to conflicts and determine effective strategies for resolution. The report includes a literature review discussing factors like poor communication, personality clashes, and unfair treatment. It then outlines potential strategies for resolving conflicts, such as open communication and finding mutual agreements. The research methodology includes a positivism research philosophy, a quantitative research method, and a deductive approach. Data collection involves both primary and secondary sources, utilizing surveys with a sample of 30 respondents. The report concludes with a Gantt chart detailing the activities and timelines of the research, along with a comprehensive list of references.

Research method
Table of Contents

Title: “To evaluate about work place conflicts and its resolution”. A case study on Aston
martin. 1
Introduction......................................................................................................................................1
Rational for project.................................................................................................................1
Research aim and objectives..................................................................................................1
Research Questions................................................................................................................2
Literature Review.............................................................................................................................2
Research Methodology....................................................................................................................3
Activities and timelines....................................................................................................................5
REFERENCES................................................................................................................................6

Title: “To evaluate about work place conflicts and its resolution”. A case
study on Aston martin.
Introduction
Aston martin is a well known British independent manufacturer of luxury spots cars and
other grand tourers having its headquarter in England, UK. Being an international organisation
thousands of employees are working for Aston martin across various location of world. Thus, it
is quite obvious to have conflicts and chaos among these employees who are belonging to
different culture and backgrounds. Thus, the current research focuses on evaluating the main
factors that lead to arise of conflicts at workplace together with determination of ways that can
be adopted by Aston martin or any other organisation to resolve these workplace conflicts.
Rational for project
The selection of current research topic is rational and completely justifiable as it
facilitates an effective understanding about the various reasons and factors that causes workplace
conflicts. Beside this, it also ensures evaluation of effective ways and strategies that can be
adopted by an organisation to encounter and resolve these workplace conflicts. Thus, the current
research topic is crucial and beneficial for an origination as facilitates effective way to overcome
issue of workplace conflicts thus, lead to enhancement in co-ordination and overall productivity.
Beside this, the selected topic is also justifiable from view point of researcher as it would to
enhancement in managerial skills and also meet educational and academic perspective of
investigator.
Research aim and objectives
The main aim of current research work is, “To evaluate about the factors that lead to
creation of workplace conflicts together with determination of strategies to resolve these
conflicts”.
Research Objectives
The main objectives behind conducting this research work on Aston martin are stated as
follows:
 To evaluate the various factors those are the main reason and cause of workplace
conflicts.
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 To determine the possible strategies and ways that can be adopted by Aston martin to
encounter and resolve theses workplace conflicts in order to improve its productivity and
success level.
Research Questions
 What are the various factors those are the main reason and cause of workplace conflicts?
 What are the possible strategies and ways that can be adopted by Aston martin to
encounter and resolve theses workplace conflicts in order to improve its productivity and
success level?
Literature Review
Various factors those are the main reason and cause of workplace conflicts
According to the view point of Chris Meredith, 2020, the main factors that carets
workplace conflicts are based on the fact that every employee has some needs and expectations
at its work and from its employer and mainly conflict arises in the workplace when these
employees feel that their needs and priorities are not being met or are being ignored. The main
factors those are the main reason and cause of workplace conflicts are discussed below in context
of employees of Aston martin:
Poor communication- The biggest factor and reason behind workplace conflict is lack of
effective communication or poor transaction and connection among employees. Poor
communication enhances the chances of misunderstanding, chaos and confusion among staff
while working thus, can lead to conflicts. Further, ineffective communication also lead to miss
guidance and broke the co-ordination among employees and mangers thus, ineffective
communication is main factor that lead to creation of workplace conflicts.
Clash in personalities and interest- The another factor that lead to workplace conflicts
consists of the fact that a larger number of employees are working at an organisation who
belongs to diversified culture and background and having their own personality and interest that
carets a chances of clash in personalities which is a main factor and reason behind conflicts at
workplace.
Unfair treatment- High level of discrimination and unfair treatment by top authority or
managers are also a main factor that lead to creation of workplace conflict. Unfair treatment and
biased nature prevailing at workplace creates a feeling of distrust and stress that are irritable and
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more likely to create conflicts than at other times. Unfair treatment give raises to bullying and
harassment that lead to Frustration, stress and burnout in employees that lead to tension and
conflicts among staff members.
Strategies and ways to encounter and resolve workplace conflicts in order to improve
productivity and success level of an organisation
As per the opinion of Mike Kappel, 2017, Conflict in the workplace is a reality for all
organisation and a main reason and factor that cause poor productivity and frustration at
workplace. Thus, it becomes essential and necessary for all organisations to look up for some
ways and strategies to resolve and encounter theses workplace conflicts. A brief description
about these strategies and ways that could be adopted by Aston martin to encounter and resolve
workplace conflicts in order to improve productivity and success level of an organisation is
provided below:
Open and Constructive interdepartmental Communication- An effective
interdepartmental communication is necessary to keep information moving about shared
projects, new promotions, changes in goods or services, sales projections, or anything else that
might affect multiple departments thus, a proper communication reduce the chances of conflicts
through facilitating transfer of all relevant information. Thus, at the time when any chaos or
confusion is seen among staff and departments one should encourage them to find a way to work
it out through effective communication to reduce the chances of conflicts and tension.
Find mutual agreement- The main factor that lead to conflicts at workplace consists of
clash of personalities and interest thus, finding and focusing on mutual decision making and
agreement is an effective strategy to embarrass and encounter a situation of conflict. It can be
evaluated that conflicts are mainly arise in the conditions when some employees feel deprived or
ignored thus, creating a culture of equality and making decisions and strategies according wish
and priority of staff is a good way to resolve conflicts at workplace.
Research Methodology
It basically provides a set of research methods and techniques that could be used by a
researcher to perform and conduct an investigation in a more effective and better way. A
description about various approaches and techniques that could be used for current research
together with valid justification are provided below:
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Research philosophy- It is mainly of two types that consists of Positivism and Interpretivism
research philosophy that could be used for a research for an investigation based on its nature. For
current research conducted on Aston Martin use of Positivism research philosophy is more
justifiable and suitable as it lead to a more scientific and practical way for conducting a research
and also yield better analysis and generalization of quantitative data.
Research method- Quantitative and qualitative research method are two most commonly used
research method where use of quantitative research method lead to collection of data in numeric
terms that could be easily presented in form of tables or charts. On contrary, use of qualitative
research is made to collect detailed data and in depth information in a theoretical or subjective.
To meet the purpose and objectives of current research in more effective and simple way, use of
quantitative resrch method is made for current research work on Aston martin to have better
communication and presentation of research findings and results.
Research approach- The two main types of research approach are deductive and inductive
that could be used by a researcher on the basis of research method adopted. Current research is
based on quantitative research method thus, out of these two research approach use of deductive
approach is made it facilitates better support and more effective generalization and evaluation of
quantitative research method.
Source of data- There are two main sources of data i.e. primary and secondary where the
primary sources facilitates collection of data directly from respondents while secondary involves
analysis of past records and findings. Use of both primary and secondary source of data
collection is made for current research on Aston martin in order to maintain the authenticity of
research. The reason behind selection of both the sources of data collection for current research
is that primary source of data lead to collection of information directly from respondents thus,
enhance viability of data where as secondary source of data collection provides a framework for
research and lead to a support for primary findings with the help of past records and facts.
Instrument used- For current research work use of survey method is suitable where data is
collected with the help of a written instrument or document i.e. questionnaire. The selection of
questionnaire is suitable and justifiable for current research work as it facilitates a simpler and
less time consuming way for collection of data from respondents.
Sample method- It is basically indicates the process of selecting a pre defined and small
number of respondents and units from a larger population in order to make a research work for
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easy and cost effective. For current research work a sample size of 30 respondents has been
selected from employees of Aston martin through making use random sampling in order to
evaluate their views and perceptive on topic of workplace conflicts and its resolution.
Activities and timelines
A large number of activities are associated with a research work thus, use of following
Gantt chart is made to bring clarity and transparency in research work together with meting the
provided timelines.
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REFERENCES
Books and journal
Mitchell, B. and Gamlem, C., 2017. The Conflict Resolution Phrase Book: 2,000+ Phrases for
Any HR Professional, Manager, Business Owner, Or Anyone who Has to Deal with
Difficult Workplace Situations. Red Wheel/Weiser.
Wong, S. L., 2019. Conflict Resolution: How to Successfully Manage Conflict. In Leadership in
Surgery (pp. 107-118). Springer, Cham.
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Brett, J., 2018. Intercultural challenges in managing workplace conflict–a call for research. Cross
Cultural & Strategic Management.
Kfouri, J. and Lee, P. E., 2019. Conflict Among Colleagues: Health Care Providers Feel
Undertrained and Unprepared to Manage Inevitable Workplace Conflict. Journal of
Obstetrics and Gynaecology Canada. 41(1). pp.15-20.
Online:
Meredith. C., 2020.Top 10 causes of work place conflict. [Online] Available Through:<
https://realbusiness.co.uk/top-10-causes-of-work-place-conflict/ >.
Kappel. M., 2017.6 Strategies to Resolve Conflict at Work . [Online] Available Through:<
https://www.entrepreneur.com/article/303617>.
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