University Workplace Conflict Role Play: BSBLDR402 & BSBDIV301

This assignment presents a role-play scenario focused on a workplace conflict between two employees. The scenario involves a team leader mediating a dispute arising from perceived rudeness, religious discrimination, and shift scheduling conflicts. The team leader addresses the issues by first listening to both employees' perspectives, then explaining the company's anti-discrimination policy and the importance of respecting diversity. The team leader guides the employees to find a solution that respects both their needs and the company's policies. The team leader also reminds the other team members to follow the proper hierarchy and to escalate severe issues to senior management. The assignment demonstrates conflict resolution techniques, the importance of ethical conduct, and the need for effective communication in the workplace. The document concludes with a bibliography of relevant academic sources on conflict resolution and workplace relationships.

Running head: MANAGEMENT
Management
Name of the Student:
Name of the University:
Author’s Note:

2MANAGEMENT
Team leader
Team leader- I have heard about the misunderstandings and conflicts going on between both of
you. I have realized that this is creating a negative impact on the and thus affecting your
individual performance and team performance as a whole. I think we can resolve this matter with
a bit of maturity and understanding
Employee 1- She is my junior and she has been behaving with me rudely all this while.
Employee 2- I know that as a junior I must respect my senior colleagues but I cannot work extra
shift every day to fulfill the gap between my shift and her shift. She is always late
Team leader- Okay.
Team leader asking to Employee 1
Team Leader- I understand that you are unhappy due to her rude behavior but have you ever
considered why she behaves rudely with you?
Employee 1- I do not know and I do not want to know either. Last day she insulted me in front of
the whole team and insulted my religion as well. She said Muslims spend huge time for prayers
and this creates a delay on the taking over of the shifts. She has to work just 15 minutes extra her
shift so that I can finish off my prayer. It is just a matter of 15 minutes
Team leader to Employee 2
Team leader- Is this right?
Employee 2- Yes. It is right. I did say all these to her last day. I always get late and I have been
tolerating this for almost a month. Why should I work 12 minutes more every day for somebody

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else to finish their religious prayers? Am I to get extra payment for that? Will she leave me home
if I miss the last bus? I stay far from the office and I cannot afford to be late every day. I tolerate
this for a month and now it is becoming too much
Team leader to employee 1- I have heard the matter from the perspective of both of you. Tell me
one thing. What would you do if you were in her place? Would you not mind to work extra shift
each day
I want you to know about the Anti Discrimination Act that is a very important part of our ethical
code of conduct. I want to share this information with all of you. We must never abuse, insult or
discriminate between employees based on their culture, religion or ethnicity. We are all equal
and we must respect and support each other as a team
Team leader to employee 1-You must try to support and cooperate with your juniors and listen to
their problems seriously. You have to draw a balance between personal and professional life.
You cannot expect another employee to work for 15 extra minutes just to cover your shift so that
you can complete your prayers. We respect your religion but at the same time we have to be
responsible for our work
Team leader to employee 2-I does realize that working is an extra shift every day is tough for
you. I really appreciate you that being a fresh employee you have done this for a month.
However, you could have dealt with this matter peacefully rather than insulting your senior
colleague by abusing her religious background.
Team leader- We must always try to find out an alternative solution rather than insulting or
quarreling with each other. The alternative, in this case, will be to reduce the prayer timing or to
do it at home. If they are really necessary a backup employee has to be arranged.

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Team leader to other employees- I would also like to notify all other team members that they
must deal with these conflicts with maturity. You have to follow the right order of hierarchy.
You can either reach out to the employees’ forum or to the HR department in case of any such
situation
You can reach out to me at any time. In my absence, you must always take the matter to the
notice of your Assistant team leader. However, under no circumstance, you must personally
attack each other, physically or verbally.
You are requested to escalate the matter to the senior management when the matter is really
severe and violates office decorum. However, you are requested to follow the proper official
procedure. We have the ZTP or the zero tolerance policy for any such severe issue.
As your team leader, I feel that communicating each and every issue with all of you is of utmost
importance. I want to establish a horizontal communication system where all of us will freely
communicate with each other. As you Team Led I want all of you to reach out to me and share
your feedback.

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Bibliography
Danielsson, C.B., Bodin, L., Wulff, C. and Theorell, T., 2015. The relation between office type
and workplace conflict: A gender and noise perspective. Journal of Environmental
Psychology, 42, pp.161-171. Gilin Oore, D., Leiter, M.P. and LeBlanc, D.E., 2015. Individual
and organizational factors promoting successful responses to workplace conflict. Canadian
Psychology/psychologie canadienne, 56(3), p.301.
Klev, R. and Levin, M., 2016. Resolving Workplace Conflict Using Interest-based Processes.
In Participative Transformation (pp. 183-192). Routledge.
McKenzie, D.M., 2015. The role of mediation in resolving workplace relationship
conflict. International journal of law and psychiatry, 39, pp.52-59.