Conflict Management in the Workplace: SCARF Model Analysis

This report examines the SCARF model, a framework for understanding and managing conflict in the workplace. It highlights the win-win technique as an effective approach for resolving disputes, emphasizing its alignment with the SCARF model's five domains: status, certainty, autonomy, relatedness, and fairness. The report explains how the win-win strategy addresses the needs of all stakeholders, fostering collaboration and ensuring a fair exchange. It also provides a bibliography including sources such as Hrpersonality.com and Conference.Iste.Org. The report emphasizes the importance of trust, shared responsibility, and mutual understanding in achieving successful conflict resolution and highlights the benefits of using the SCARF model in workplace settings.

Understanding conflict
management in the workplace

1
Recognized technique a manager could use to minimise and resolve conflict in the
workplace using the scarf model technique
Among the several conflict resolving techniques managers can utilise win-win or
collaboration technique. This is an excellent technique where managers find win-win
situation for both the parties1. This is a highly effective technique when consensus of other
parties is essential.
This technique satisfies the SCARF model which involves five domains:
 Status: In this domain relative importance is given to others. This is also done in the
Win-win technique where needs of all the stakeholders is addressed. For example if
there is conflict between the management and staffs for payments then this technique
is used for addressing the needs of both the parties.
 Certainty: It addresses about predicting the future which is also addressed in the Win-
win technique as in this technique long-term relationship is essential.
 Autonomy: It gives a sense of control over the events2. This is also addressed in the
collaborating technique as there is shared need of responsibility for any outcome.
 Relatedness: It is a sense of safety with others. This is addressed in the collaborating
technique. This is because it ensures that high level of trust is present between the
parties. If not present, this technique enforces it.
 Fairness: It is a perception of fair exchange between people. This domain is also
addressed in the collaborating technique as the interests of all the stakeholders are
taken care. It also ensures that people that are involved in the conflict will understand
each other’s problems and will respect the final decision out of the negotiation
process.
1 "Conflict Management Techniques", Hrpersonality.Com, 2019,
https://www.hrpersonality.com/resources/conflict-management-techniques.
2 Conference.Iste.Org, 2019,
https://conference.iste.org/uploads/ISTE2016/HANDOUTS/KEY_100525149/
understandingtheSCARFmodel.pdf.

2
Bibliography
"Conflict Management Techniques". Hrpersonality.Com, 2019.
https://www.hrpersonality.com/resources/conflict-management-techniques.
Conference.Iste.Org, 2019.
https://conference.iste.org/uploads/ISTE2016/HANDOUTS/KEY_100525149/
understandingtheSCARFmodel.pdf.