Workplace Culture and its Impact on Organisation Efficiency BMSW5005

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Workplace Culture and its impact on Organisation
Efficiency BMSW5005
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Table of Contents
Introduction................................................................................................................................3
1.Impact of external forces on the organisation e.g. PESTLE and SWOT analysis..............4
2. Formal and informal relationships between departments and people................................6
3. Organisational culture, ethos and values............................................................................8
4.Establishing a culture of sustainability within the workplace...........................................10
5. Corporate social and environmental responsibility..........................................................12
6. Personal ethical standards, values and beliefs..................................................................14
7. Communication channels for sharing information and building relationships................16
8. Barriers to effective functioning in the organisation and ways to overcome them..........18
Conclusion................................................................................................................................20
References................................................................................................................................21
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Introduction
The employees are the essential requirement of an organization as they are the people who
give a boost to the company structure. Different employees and departments of organizations
build the workplace of the company. The culture of the work describes the activities and
performance of the company. The workplace culture is the sum of standards, ethnicities,
opinions, relations, behaviours, and outlooks of different employees. The positive workplace
indicates the organizational growth and development and also gives concise information
about different factors which are related to the company. This is most necessary for an
organization to have a positive and impactful workplace.
The company Tesco have a positive and effective workforce. Tesco is one of the largest
companies in the UK situated in Welwyn Garden City, Hertfordshire, England. The company
deals with merchandise and retain products. This is the third-largest company in the context
of gross revenue. The company is multinational and explores its values and standards
worldwide. The company is going well and attaining growth and development. The major
reason behind such growth and development is related to the workplace environment of the
company. The company had implemented different strategies which helped to attain a
balanced workplace in the company.
The report will discuss different aspects of workplace culture in the organization. to
understand the company's environment in brief there will be a discussion about external
factors of the company which are PESTEL and SWOT. The discussion of the relationship
between departments will also be discussed. The organizational culture and sustainability will
be discussed in brief. there will be a discussion about corporate and environmental
responsibilities. The report will also disclose the information about the ethics of the company
and will also give them information about different communication channels of the company.
The report will also discuss the barriers of effective communication and will give the ideas to
resolute the issues.
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1.Impact of external forces on the organisation e.g. PESTLE and SWOT analysis.
The Tesco company get affected by the various external forces which are possibly explained
through the aid of the PESTLE and SWOT analysis which is mention in the below section:
PESTLE analysis
 Political factor: The political factor of the United Kingdom is quite strong which
make the influence on the various activities of the company because it is global
politics due to company operates its business on the worldwide level. The government
of the UK generates the tax rates, legislation acts and other taxes to manage the
stability of the country (Hammad, 2015). So, it is also necessary for the Tesco to
apply this to their working place and the Tesco also provides the employment
opportunities to the various people which also increase the demand for the product.
 Economical factor: The Tesco Plc also get affected by the economic condition of the
UK because of the economic condition is not good then this is a big task for the
company to supply the products on the decent amount. For an example, the annual
rate of the GBP is 4.5 billion which is increasing 4.4% in the year 2018 which also
increases the cost of the Tesco in the millions of pounds in the United Kingdom. The
Tesco also depend on the market share as 27.7% in the grocery market of UK.
 Social factor: The consumer of the UK changes their trend from the consumer
shopping to fastest delivery offer which is possible through the aid of flexible good
return policy in an effective way (Fitzgerald, et. al., 2017). The society is much
concern about their health so the Tesco Company must improvise the quality of the
product and make the innovative changes in the choice of the customers.
 The technology factor: The technology factor is an essential element which is
helpful to manage the customer experience, advancement in the product and much
more. This is necessary that the Tesco must improviser their service with the help of
the retrial technologies in an effective manner. The 524 stores of the Tesco used the
application called PayQwid which is used as the mobile payment system so that
customers pay their bills through this form which is also useful effectively forgetting
the loyalty points.
 Legal factor: The key element of the success and failure of the company depends on
the legal aspect so the company must follow each legislation of the UK government
so that the company do not face the legal issues (Šomodi, 2017). The 17 employees
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had taken the legal action against the company due to gender and age discrimination
and also have the issue not to get proper pay on the night shifts in the year 2016.
 Environmental factor: The company faces pressure through the government
agencies of the UK which happen due to environmental issues. Due to secure from
these issues, the Tesco have decided to use only fuel-saving routes and recycle the
unwanted plastic to secure the environment. Tesco also makes the promise to
minimise the carbon 50% from the UK in the year 2020 so the company follow this
step in each work.
SWOT analysis
 Strengths:
o This is the top 10 brands in the country United Kingdom and this company is
the biggest and most popular supermarket in the UK (Ogbeibu, et. al., 2018).
o This company provides 60% of grocery which is compared by Asda and
Sainsbury which is 44% and 42%.
 Weaknesses:
o The weakness of the Tesco produces the loss-making Tesco direct which
involve the toys, household goods and much more.
o This is why the company close the various staff like 500 dues to the risk of the
redundancy due to the company cease the trading.
 Opportunities:
o The company increase the plus size fashion for the F&F of Tesco so that
clothing gets an increase on time.
o The company increase its super-fast delivery with the help of the norms which
created because of competitive differentiators (Adom, et. al., 2016).
 Threats:
o The merger of the Sainsbury and Asda make the market squeeze which makes
the pressure on the Tesco.
o The government of the UK produce the new Sugar tax which threat for the
company.
o Consumer makes the pressure to zero food wastages which are a big task for
the supermarket Tesco.
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2. Formal and informal relationships between departments and people.
There are two types of behaviour or relationships are built in the people and departments
which make the impact on the organisation positively and negatively which is mention in the
below section:
A formal relationship between people: The Tesco is the well-known supermarket of the
United Kingdom which provides the services on the large level of market and this also serve
their services to the international market so the employees must behave formally. The formal
relationship of the people is those were each the employee clear about their job profile,
accountability and responsibilities in an effective way. This relationship includes some
actions which are mention underneath:
 The employees communicate with each other in regards to various activities related to the
workplace.
 The manager of each department communicates with each other and collected for the
formal meeting to resolve the company issues and decide for the mutual decision to get
the results for the company’s growth (Utami, 2018).
 The marketing head communicates with the technical department head to take the aid in
the advertisement process like digital marketing which also fulfils the requirements of the
Tesco PLC.
 The departmental employees collect and interact with each other in that situation when
the company decided to start the new project and attain the targets with the group efforts.
Informal relationship between people: The informal behaviour of each departmental
behaviour directly give impact on each aspect of the company which also decides the success
and failure of the company in the competitive market. This informal relationship is based on
other than formal organisational behaviour and each employee interact with each other in an
interpersonal way. The informal relationship includes some actions which are mention
underneath:
 The employees interact with each other than the working area to conduct the celebration
or any fun activity to maintain a good environment in the company after personally
interact with each other.
 The departmental managers conduct an informal meeting with their team members to
suggest them to build the proper interaction with each other and always ready to help
each other (Johnson, et. al., 2018).
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 The employees of the company generally collected informally when they do not like the
working criteria or behaviour of the owner to take them against action like strike,
informal pen down situation and much more informal activities.
 The 17 employees had taken the legal action against the company due to gender and age
discrimination and also have the issue to not to get proper pay on the night shifts in the
year 2016 which is also happening due to informal interaction in between employees.
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3. Organisational culture, ethos and values.
The Tesco is the large and well stablish supermarket company of the United Kingdom which
can attain the main objectives of the company and also attracts more customers toward the
company. This is possible on the various elements of the Tesco so it is necessary that the
culture, values and ethos on the effective way. So, the culture, value and ethos of the Tesco
company is mention briefly in the below section:
Organizational culture of Tesco: The Tesco have the culture which is good in the terms of
their customers where the employees interact and listen to their potential customers to make
the disposal useful for making the innovative products according to the need. The company
process their business from the Clubcard data to social media to meet their goals (Duc, et. al.,
2018).
This provides the learning that the customers are the priority for the company and company
also teach their employees the same thing to satisfy the need of the customers. The Tesco also
follow the steps where the company build the trust factor in the employees and effectively
respect each other to manage each task of the company with formal behaviour.
The organizational ethos of Tesco: The ethos of the company depends on the employees
and their performance which is helpful to attain the main aim of the company and also
maintain the good environment in the company with the effective way. The ethos of the
Tesco is called as the ethics which provides the learning that the employees must behave
properly and also make the innovative impact on the working area to support their team in the
work (Nygaard, et. al., 2017).
This is also necessary that the ethos also mentions that the managers of the Tesco need to be
motivated and always encourage their employees to perform well in the company so that
attain objectives of each individual with company. Then this is also necessary that each
employee should follow each regulation of the Tesco so that the company get the proper
environment which is suitable for the other colleagues as well.
Organizational value of Tesco: The values of the Tesco is based on the various elements
which fulfil the main purpose of the Tesco and attain the target of the company effectively.
The company understand each requirement of the customer and always make their potential
customers on priority. This company is also responsible for their communities which is
helpful to use the disposable and make the new product with the aid of the efficient
employees (Bailey, 2016). The values and purpose of the Tesco are based on the various
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elements like respect for each other in the terms of success with good environment and also
always ready to help their employees who are not capable to handle the workload which
builds the teamwork quality in the employees. This is also necessary that each employee
should share their knowledge on the various steps to accomplish the task and also attain the
main aim of the company properly.
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4.Establishing a culture of sustainability within the workplace.
TESCO is the retail company which mainly deals in the British multinational groceries and
general merchandise. This company is situated in England, United Kingdom. This company
is the third-largest company in retain sector worldwide. The TESCO is working very hard for
creating the company's culture in which the employees may succeed personally and
professionally. They try to create a healthy environment with work and play and also helps
for the personal development of the employees. The company believes that TESCO may
functions at its best when their members of the team are working well.
For encouraging the best possible environment at the workplace the TESCO works on
creating the clean, bright and top facilities for the team members and make the environment
where team members may come to work on each and every day. TESCO encourage a positive
atmosphere and also healthy ways of communication for supporting the leadership structure.
They create fun and play together in the various events conducted by the organization and
organize recreational opportunities in every year which is very helpful for the organization to
encourage the balance of the life in employees and also support to develop an interpersonal
relationship with in the team members. Because employees are the main power of the
organization if they are not happy with work environment then definitely the works not go
with the flow and the company may face loses (Wood, et. al., 2016).
TESCO has promoted growth and challenges in the organization because it is the ability for
the growth and also help achieve success in life. The TESCO encourages personal and also
professional development for the employees by offering some ongoing training and
development which is very useful for the company instead of giving challenging tasks and
different assignment work.
Varied community is the strong community because the employees which are working in the
TESCO may come from different cultures, point of views, different backgrounds but they all
work on the same place with strong team bonding and relationship the employees also bring a
variety of talents in the organization. They develop the environment or culture where all the
employees whether they are coming from any region come together and succeed for the
satisfying and sustaining environment. The team-oriented culture at the workplace may help
the organization to move forward the organization has a unique workplace. TESCO supports
innovation, empowerment and personal growth and have the honest wish to serve the various
clients with the expressive solutions and also provide the quality of products to their
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customers and build customer’s trust (Ogbeibu, et. al., 2018). The committee of ESOP
(employee stock ownership plan) is consisting of the owners and employee which means the
welfare of the personnel. The employees and the owners are keeping up to date for the
business instructions and also the finances at the everyday meeting of ESOP. The ESOP may
help by providing recreational activities, team buildings and also conduct some family-
oriented events for surprise some new offers in front of the family.
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5. Corporate social and environmental responsibility.
Corporate social responsibility
In each and every year the board members of the TESCO organization discussed the
corporate social responsibility strategy for the company and also in each quarter the
performance was revised. The executive and the board of the organization may receive the
updates on the performance on corporate social responsibility and discuss which risks are to
be taken in the future and also what opportunities are assessed. This corporate social
responsibility and their committee were recognized in the year 2001. This may be contained
the cross-functional officials who have the duty to look into the matters of corporate social
responsibility at the TESCO organization.
This committee may lead by the Director and the group of corporate affairs. The first report
comes on the corporate social responsibility in the year 2001. TESCO directing with the use
wheel framework which is used for measuring the achievements of corporate social
responsibility of the key performance indicators which is the portion of the quadrant in the
safe segment. In order to confirm the responsibility corporate social responsibility made the
steering wheel of TESCO that helps the organization to form the part of the day to day
activities of the organization (Dillon, 2015).
Environmental responsibility
The TESCO always believe that the policies that may be harmful to the environment do not
develop the correct image of the TESCO Company in front of others. And the policies which
are harmful for the organization may cause damage to the organization and also their
customers and societies. The conservation of the environment is the specific worry for the
organization like TESCO. The TESCO committed itself for maintaining a healthy
environment and also made that all the employees for taking an active role in the initiatives
related to the environment.
The TESCO also launched the energy awareness campaign in the year 1996 and the staff
members of the organization are also expected to take the regular part in this campaign. It is
the duty of the managers in all the stores of TESCO to maintenance yard and offices and
monitored the use of energy that there is no wastage of energy may be done at any cost and
they have to works towards reducing the waste because TESCO try to use all the resources as
much and don’t want to waste any resources which may get harm to the environment later.
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