Workplace Learning and Development Environment Analysis Report

This assignment analyzes the workplace learning environment at Woolworths Supermarket in Australia. The student, a customer service provider, evaluates the current learning practices, including certificate and non-certificate training, on-the-job training, mentoring, and coaching. The assessment covers the workplace's policies, organizational structure, and union agreements. The student provides a personal experience with training, highlighting its effectiveness and impact on skill development. The assignment also explores strategies for improving the learning environment, addressing issues like employee participation, leadership, and the implementation of learning plans. The student's analysis considers various aspects of workplace learning, from formal training programs to informal learning opportunities, and includes recommendations for enhancing the learning culture within the organization. The document also includes a reflection on the student's personal experience with training and future learning goals.

Running head: WORKPLACE LEARNING
WORKPLACE LEARNING
Name of Student
Name of the University
Author Note

1WORKPLACE LEARNING
Workplace rating as a learning environment
1. Yes
2. Yes
3. Yes
4. Yes
5. Yes
6. Yes
7. Yes
8. Yes
My position
Q1. Customer service provider
Q2. I feel that the learning process needs to be changed because the employees should be
allowed to practically carry out their learning.
Q3. No I do not have the responsibility to arrange for the training as I am only a trainee for
this purpose.
Q4. I am not the only one who feels this way, other employees also feel that we all should be
given chance to carry out the out learning practically.
Q5. Trainers and other experts are needed for carrying out proper workplace learning.
Q6. They can be enlisted by clearly defining them their goals.

2WORKPLACE LEARNING
Q7. We may need the help of facilitators from outside for the purpose of formal training.
Basic workplace information 1:
Workplace name- Woolworths Supermarket Australia
Is it in one site- No, it operates in different countries also.
Addresses: Postal address is PO Box 8000, Baulkham Hills NSW 2153 and the street address
is 1 Woolworths way, Bella Vista NSW 2153.
Core business: supermarket retail chain and they meet the daily necessity goods of the
customers.
Other important activities are that they support their farmers and therefore try to protect their
interest.
Different sites do not carry out different activities and same activities are carried out by all
the locations across different sites.
Basic workplace information 2:
National union of workers and Shop distributive and allied employees associations and others
are some of the major trade unions of Woolworths.
Yes Woolworths has a training agreement with the major unions such as with the Shop
Distributive and allied employees association and the main points of agreement are that the
parties try to maintain proper take home payment of the employees and various other
conditions related to the employees workplace issues.
Major awards of the retail company include carrier awards and many other awards. Yes there
are awards related to the training activities such as training excellence award.

3WORKPLACE LEARNING
Yes the company has an enterprise industrial agreement.
The organization structure comprises of the non-executive managers at top with the
chairman, then the group managing director and the CEO, then all the functional directors,
and then other directors.
Figure 1: The management structure of Woolworths
Basic workplace information 3
Number of members at each level is approximately 115,000 across all different countries.
The company believes in gender equality and therefore the board is split into both female and
male employees equally in the ratio of 50:50. The numbers of senior managers who are
female are 108 and the number of male managers is 270.
Workplace operates in shifts in case of Woolworths. Roster is changed such that shifts can
also be changed for the convenience of the employees.
The employees who are not involved in shifts

4WORKPLACE LEARNING
The employees doing day shift
The employees doing night shift
Rotating shifts- employees are allowed to carry out rotating shifts through changing rosters.
Current workplace learning 1
Certificate training is delivered in the workplace by external trainers and also by people
within the organization.
Non-Certificate training is carried out by own training staff.
On the job training such as job rotations is done in the organization, observation, shadowing
and other techniques are carried out.
Mentoring and coaching is both carried out in the organization to improve the efficiency of
the employees and to show them the correct direction.
Management provides continuous support and learning syndicate is provided.
Study leave is provided by the company and it is provided in form of block releases for the
purpose of apprenticeship and others.
Current workplace learning 2
Major type of learning activity carried out in the selected organization is learning programs to
reduce the environmental acts and become ambassadors of the same.
Some learning is rewarded in the company such as reward for sustainability cats by the
executives after the training has been provided to them.

5WORKPLACE LEARNING
All the sections of workforce are given equal opportunity to take part in the training
activities.
New workers are also given some additional training to help them get accustomed with the
workplace practises.
The workers of Woolworths have continuous access to retraining or skills up gradation for
their development.
No there are no such priorities for training or learning of employees.
No the experienced employees are not used as trainers, or coaches and mentors.
In order to measure the learning outcomes various form of post training tests are conducted to
test their learning.
Pay incentives are given for skills demonstrated by the employees.
Various rewards are given and recognition of the same is done.
Sometimes promotion is also offered.
Access to further training is also given.
Current Workplace learning 3
My personal experience with training and further learning has been good because being a
customer service manager I was given proper training on how to improve my skills.
Informal training was given to us
Yes it was effective
Yes I learned what I wanted to learn.

6WORKPLACE LEARNING
Yes there have been many occasion where I was required to practise those same skills.
Yes my demonstrations were recognized.
Yes I want other learning opportunities.
I will talk to my supervisor
My experience was very good
My supervisor decided
I can gain access to training through various other techniques.
Yes I have had
Yes I have developed my own learning goals.
Yes there is a process
Current workplace learning 4
A learning environment
Yes steps can be taken
A culture of participation needs to be created.
The leader has an important role to play
Leader should lead by example
Selection of a proper leader
Changing the culture

7WORKPLACE LEARNING
Yes other allies will be needed
I can involve them by explaining them the goals.
Workplace policies 1
The vision of the company is to provide the best quality, value and convenience to the
customers.
It was developed to meet the needs of the customers
The founder was involved
Yes
Yes
Yes
The Top management
Various activities
Yes TQM is a part of the company processes
No
Yes
Regular team meetings are carried out.
For training process
Yes

8WORKPLACE LEARNING
Workplace policies 2
Yes
Yes
Overall policy development
Training committee
Yes
Yes
To meet the learning goals
By allocation
Individual learning plan
Section A
Presently I am working as a permanent employee of the office.
I have various other unpaid responsibilities towards my work
I can work for additional hours for incentives
Section B
I have previously worked as a contract employee of the company from the year 2016 to 2017
I am an HR graduate from the year 2017-19.
Section C
I have learned problem solving skills.

9WORKPLACE LEARNING
In my previous employment I had learned analytical skills.
Section D
I want to become a HR manager and for that I need to have experience with customer
handling for few years.
I need to improve my observation skills and other skills.