Analysing Workplace Discrimination at Paddington Court Hotel: Report

This research project investigates the impact of workplace discrimination on employee performance, focusing on a case study of Paddington Court Hotel. The report examines the negative effects of discrimination on employee morale, productivity, and turnover, highlighting the importance of equality and diversity. It explores the consequences of biased leadership, lack of equal opportunities, and the absence of a diverse culture. The study reviews relevant literature, analyzes the benefits of diversity, and proposes ways to reduce workplace discrimination, such as promoting equal opportunities, basing promotions on merit, and conducting racial and diversity audits. The report aims to provide insights into how organizations can foster a more inclusive and productive work environment. The research includes sections such as introduction, literature review, research methodology, discussion, results, reflection, and conclusion to provide a comprehensive analysis of the topic. The research also aims to analyze the impact of workplace discrimination on employee's job satisfaction and the steps that can be taken to increase the satisfaction of employees.

Research
Project

ABSTRACT
The main aim of present research is to analyses impact of workplace discrimination on
the performance of employees. It has also discussed about how not developing equal and diverse
culture has lower down the productivity of employees. It has been analyzed that increase in
workplace discrimination has reduced down productivity of employees. It has also increased
employee turnover and because of this the hospitality organization is in situation of crisis. They
have been going through really difficult stage.
In the present report discussion related to importance of having diverse culture is also
being done. It has been analyzed that in organization the promotion of workers is not been done
on skills and capabilities of employees. It has also been analyzed that leaders in organization are
biased which has led to lower morale values.
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Table of Contents
ABSTRACT....................................................................................................................................1
TOPIC..............................................................................................................................................3
Title..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Rationale......................................................................................................................................4
Significance.................................................................................................................................4
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY....................................................................................................5
DISCUSSION AND ANALYSIS...................................................................................................7
RESULTS......................................................................................................................................18
REFLECTION...............................................................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21
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TOPIC
Title
To analyse consequences of workplace discrimination affecting the equality and diversity
in organization: A case study of Paddington court hotel”
INTRODUCTION
Equality is basically about ensuring that everyone is provided with equal rights and
opportunities. Diversity basically means that people from all religion, culture, colour race are
recruited in organisation. Diverse culture is useful for enhancing productivity of an organisation.
Workplace discrimination means that equal opportunities are not being given to employees even
when they are deserving or capable. Present report will lay emphasis on Paddington court hotel
who are involved in providing exquisite services to guests and travellers. Hospitality
organisation is headquartered in United Kingdom. Currently organisation is being suffering from
issues related to workplace discrimination and it has lower down the job satisfaction level of
employees. Present report will lay emphasis on the various research methods and approaches
used. It will also lay focus on the initial literature review searched.
Research aim
“To analyse consequences of workplace discrimination affecting the equality and diversity in
organization”
Research objectives
 To analyse the impact of workplace discrimination in organization
 To assess the issues which can be developed because of workplace discrimination
 To evaluate the benefits of equality and diversity in the Paddington court hotel
 To analyse the ways through workplace discrimination can be reduced.
Research questions
 What are the impacts of workplace discrimination in organization?
 What are the issues which can be developed because of workplace discrimination?
 What are the benefits of equality and diversity in the Paddington court hotel?
 What are the ways through workplace discrimination can be reduced?
Rationale
The main objective of carrying out present research is to analyse the impact of workplace
discrimination on job performance of employees. It contributes to the existing human resource
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management literature by highlighting the importance of equality and diversity. Currently
employees of Paddington court hotel are suffering from issues related to workplace
discrimination which has lower down their motivational level (Noor and Shaker, 2017). It has
been analysed that this issue has increased employee turnover in organisation and various
conflict can also be seen in the firm. Equal chances are not being given to deserving candidates
which has resulted in lowering down of productivity and efficiency of employees. In Paddington
court hotel they have also being facing issues related to low employee morale because of
workplace discrimination. Employees has also faced the problem that performance appraisals are
not based on how employees act in firm. There is internal politics going on in this situation too.
So, this paper is really important to be discussed.
Significance
This topic is highly important as implementing equality and diversity in organisation is
necessary in order to enhance motivation level of employees. Giving equal chances to every
employee irrespective of their religion, background, colour can have positive impact on growth
of company. Diverse culture can assist in increasing the productivity and operational efficiency.
This can also assist them in increasing brand reputation of organisation(Plickert and Sterling,
2017).
LITERATURE REVIEW
Theme 1: Impact of workplace discrimination in organization
Workplace discrimination has several negative impacts on the overall performance of the
company. According to the Yu and Lee, (2019) workplace discrimination or unfair treatment
with employees because of their gender, age and different background cultural lowers their
morale. When employees feel discriminated within an organization then they find problems in
focusing on their work. For more supporting this view Kulaš Mirosavljević and Matinjanin,
(2020) stated that workplace discrimination lowers productivity and performance of employees
because they are less likely to focus on their work and support company in accomplishing their
goals. It is also stated that workplace discrimination or unfair treatment with employees within
an organization does not only have physical impacts but also have negative impacts. It leads to
anxiety, depression, and loss of self control. Sometimes employees attempt to suicide when they
are being discriminated even after performing all functions in an effective manner only because
of their gender, culture, age and experience.
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Sarwar and Muhammad, (2020) argued and said that as per them workplace discrimination when
employers do no treat their all employees in a fair manner then it affects image of the company
because employees are more likely to leave organization. Increasing rate of employees turnover
rate affect overall productivity and image of the company because employees give negative
comments and feedbacks that have negative impacts on people. on contrary side Boone, (2020)
said that employers or colleagues who bully other colleagues only because of their gender, age
and other factors then it leads to poor self rated health, increases psychological distress as well as
poor mental functioning over time. In addition, it is also found that employees who become
victim of discrimination at workplace find problems in interacting with their co-workers even to
those who are not causing discrimination to them. It affects their relation with all people. Poor
relation with others or co-workers at workplace leads to poor performance and anxiety. They
also face problems in maintaining balance between social and professional life. They also do not
take part in Jovial conversation and interacting with co-workers in an effective manner
On the other hand, Roscigno, (2019) said that workplace discrimination affect mental
health of employees more than physical health Employees who experiences discrimination often
deal with emotional issues. They start to doubt themselves and ask that why they are working
here where they do not want to work. They also doubt on themselves and feel that they are not
worth as per the requirements of their organization and their co-workers are more efficient than
them. It lowers their morale and also affects their confidence. Due to lack of confidence they find
problems in performing functions that lowers their performance or productivity. Panicker,
Agrawal and Khandelwal, (2018) also said that discriminated employees at workplace are more
likely to cannot mistakes and errors in their work due to lack of confidence and concentration, It
affects image and sales of the company. Due to poor quality of products, customers are more
likely to switch brand and it decreases chances of their competitive advantages opportunities.
Theme 2: Issues which can be developed because of workplace discrimination
Workplace discrimination creates several problems for company. According to the view
of Krishna and Kim, (2020) workplace discrimination creates barriers in the path of their success
and in employing skilled workforce. Job refusal by skilled candidates is one of the main issues of
workplace discrimination which companies have to face. For hotels it is important to satisfy
needs of their guests and it can only be possible when they have skilled as well as loyal
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workforce. Due to discrimination, employers find difficulties in making a pool of skilled
workforce that leads to dissatisfaction among customers. Wang and et.al., (2020) argued and said
that according to them workplace discrimination leads to conflicts among employees. Employers
who give extra affection and attention to some employees and become biased create feelings of
jealousy among other employees who are discriminated. This feeling leads to conflict among
employees and create ineffective working environment.
Cheung and et.al., (2016) also said that equality plays an important role as it has several
positive impacts. For understanding negative impacts of discrimination there is requirement of
understanding effectiveness of equality and diversity. Diversity and equality improve morale of
employees, performance as well as overall productivity. By comparing discrimination with
equality and diversity, they said that it also dissatisfies employees. They are less likely to stay
with the company and also do not Support Company in accomplishing their goals Palmeira,
(2017) also said that lack of support and retention rate affect overall productivity and
performance. They find problems in focusing on their work which leads to poor quality of
products. Because of poor brand image, customers also do not prefer to buy products which
lowers sales. Paddington court hotel is famous for its qualitative services and it wants to know
effectiveness of equality and diversity at workplace along with negative impacts of workplace
discrimination.
Brewster, (2019) argued and said that workplace discrimination creates several threats
and it increases competition. For taking advantages of competition, employers require to provide
qualitative products and services to customers and it is possible when employees are satisfied
Rohden, (2019) also said that customers’ satisfaction is directly associated with employees’
satisfaction because satisfied employees are only responsible for attracting customers and
increasing customers satisfaction. So, due to lack of employees’ satisfaction it leads to
customers’ dissatisfaction. It affects image of hotel and they find problems in taking advantages
of external opportunities. So, it can be said that companies of hospitality sector require focusing
on equality and diversity. Diversity or equal treatment with employees makes them valued and
motivated towards accomplishment of goals. Motivated employees are more likely to stay with
the company, helping them out in their goals, achieving their vision and improve overall
productivity. It is beneficial for both employees and employers as it provides them promotional
and other external opportunities. They become loyal towards company and also try to satisfy
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customers and attract them towards buying products and company. Overall, it can be said that
diversity has several positive impacts and workplace discrimination lowers productivity of the
company.
Theme 3: benefits of equality and diversity in the Paddington court hotel
Equality and diversity can assist organization in enhancing loyalty of employees. It can
assist in increasing their engagement towards firm. As stated by (Berrey, Nelson and Nielsen,
(2017) there are various benefits of promoting culture of equality. Workers can be satisfied and
also their job performance can be increased. They can become more creative and innovative
when provided with equal opportunities. This can be beneficial for Paddington court hotel in
growing and they will also be able to achieve their aims and set target. For this organization has
to develop capabilities so that they can implement equality and diversity in workplace. Brand
reputation of hospitality company can also be increased when they are involved in providing
employees with equal chances to grow. Promotion needs to be done by company on performance
of workers. This can increase trust among workers and is beneficial for growth of organization.
Theme 4: analyse the ways through workplace discrimination can be reduced
In the opinion of Dhanani, Beus and Joseph, (2018) there are various ways of lowering
down workplace discrimination. Company can be involved in providing equal opportunities and
chances to employees. This can also help them in increasing employee engagement and their
loyalty. Promotions needs to be done on the basis of workers capabilities. As stated by Rosenblat
and et.al., (2017) performance appraisal approach for managing equality and diversity can be
used. According to Colella and King, (2018) findings racial and diversity audit can be done in
order to reduce down the discrimination for racial groups. There should be no biasness on basis
of gender. Women must be given with equal chances for growth. DeSouza, Wesselmann and
Ispas, (2017) has founded that organisation faces higher turnover rate when their performances
are being manipulated. Daniels and Thornton, (2020) in their study has founded that biased
appraisals can affect on growth level of company too. Cheung and et.al., (2016) has said that
employees in company feels that black people are less accepted in organisation. In order to
overcome from this issue equal chances must be given and this can also assist company in
increasing their brand reputation as well as value.
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RESEARCH METHODOLOGY
Research type: Research is being done in order to properly analyse and evaluate the data
that has been collected. There are two types in this one is qualitative and other one is
quantitative. In quantitative the discussion is related to numbers and statistics. They are basically
been used to confirm theories and assumptions. It can include various methods such as
observations, surveys with close ended questions. On the other hand, in qualitative research type
everything can be expressed in theoretical form. It can be used in analysing various concepts and
thoughts. Present report is based on qualitative research which can be useful in gaining in-depth
understanding of the topic.
Data collection: It means gathering information related to research topic to find solution
of research problems. It consists of primary and secondary data. Secondary one is basically the
collection of published data (Jones and et.al., 2017). It consists of books, journals, articles,
company websites. This can be used for a broad study and researcher can make use of concepts
that are already proven by someone else. It is really easy to collect secondary data. In primary
data there is collection of unpublished and raw data. This method can be used for specific
purpose study and researcher can have access to reliable and authentic data. In present situation
primary data so that concepts and theories can be explained better.
Research approach: It is a plan procedure in which various steps are involved for data
collection and analysis. Inductive and deductive are two approaches to research. In deductive
approach it begins from the theory and hypothesis is being developed from same. Then data is
being collected to test those hypotheses. Inductive approach begins with empirical observations
and then patterns are been discussed. In present study inductive is been selected as the nature of
study is qualitative.
Research design: It refers to the study which is being selected in order to combine
different study in more logical way. Descriptive design is selected for the present research paper.
It is been selected in order to describe the population in better way. This design is basically been
used to analyses more than one variable (Mohajan, 2018). This is basically been used to identify
characteristics and trends. This can be most appropriate design which can be selected for the
qualitative study.
Data analysis: It is a process of analyzing and extracting the useful information from the
data which has been gathered. In this research paper thematic analysis is being used. It is been
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selected as this analysis can be useful in organizing, describing and reporting themes. This can
assist researcher in solving issues faced during the time of conducting study.
Sampling: It is a statistical process which is used to analyses the performance of
participants in study. Simple random sampling is selected in study, so that no biasness exists
while conducting research. In this employee from Sainsbury’s has been selected based on their
psychographic profile. They have been selected irrespective of their background and that too on
random basis.
Reliability and validity: The study conducted is reliable in nature. Information is been
gathered from reliable and authentic websites and also from the published sources of classified
authors (Ørngreen and Levinsen, 2017).
Ethical consideration: The research was conducted in ethical way; participants were
informed about that no harm can be caused to them while conducting of study. Respondents
consent was been obtained before making them part of study. Honesty and integrity were
maintained throughout study.
Limitations of research: There were various issues in research, like there was limited
access to authentic and reliable data. There were also lack of research on same topic from
previous research. Lots of issues was been faced for selection of sample (Zangirolami-
Raimundo, Echeimberg and Leone, 2018)
.
DISCUSSION AND ANALYSIS
Theme 1: workplace discrimination in your company
Employees Number
Yes 27
No 3
Total 30
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Interpretation: From the above data it can be said that workplace discrimination exists in
Paddington court hotel. It means that equal opportunities are not being provided to employees
based on their caste, colour, religion and background. This has lower down morale of employees
and has also increased employee turnover. 27 employees have agreed that workplace
discrimination exists in their company. They feel like performance appraisal is not being done on
basis of their abilities. This has made them stressed and also more employees has left the
organisation. On the other hand, 3 employees do not feel that discrimination exists in their
company.
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Theme 2: workplace discrimination lowers your productivity
Employees Number
Agree 28
Disagree 2
Total 30
Interpretation: From the above bar graph it can eb summarised that workplace discrimination in
Paddington court hotel has lower down the productivity and operational effeciency of
employees. In this environment workers are less likely to work and are more involved in gossips
and back biting. This has increased conflict and miss-understanding in organisation and many
employees are leaving company. 28 workers has agreed that their productivity is being reduced
down because of not been given with equal oppprtunities. They have low morale and are also not
being creative enough. On the other hand 2 employees do not agree to same.
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