M&S Business Project: Analyzing Diversity and Inclusion Strategies

This report examines Marks & Spencer's (M&S) strategies for fostering a diverse and inclusive workplace. The research focuses on how M&S's policies on equality and diversity translate into employee daily activities. The report outlines the project's aims, objectives, and research questions, including the perception of sameness and diversity and the importance of these policies. It reviews relevant literature on equality, diversity, and their significance in the workplace. A project management plan is developed, detailing costs, scope, timeframes, and risk assessment. The study utilizes qualitative research methods, including primary and secondary data collection through interviews and literature review, with a sample of 20 M&S employees. The data analysis method used is trend analysis and coding. The report aims to provide insights into M&S's approach to creating a diverse and equitable work environment and its impact on employee engagement and business operations.

Managing a Successful
Business Project
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RESEARCH TITLE
To conclude the approaches and proposals that is used by a business organisation to
ensure a Diverse Workplace.
RESEARCH TOPIC
How do M&S strategies on sameness and assortment interpret in to an employee’s daily
activity?
Background of the company- M&S is a major British international trade company which was
integrated in 1884 by Michael Marks and Thomas Spencer. The establishment is headquartered
in London, England, UK (Steingold and Steingold, 2019). The company function its commerce
internationally with the assistance of selling clothing, home products and food item with more
than 1380 stores. The venture employee approx 80,000 people and they make contribution in
effective running of the firm.
INTRODUCTION
Sameness and diverseness are two conceptions that are appropriate for the development
and progress of an enterprise. Equality refers to the similarities in structure of compensation,
privileges, development prospects and many more that are provided by organisation to its
manpower. Whereas diversity states to the demographic diversification of a unit regularly at
team or organisational level. It offers fortification in form of period, gender, disability, religion;
pursuit and many more in working environment of an establishment. This file is sustained to
M&S which is a British international organisation and operates its business global level. The
document will envelop data about investigate aim, purpose and fiction review. Further, will
define about project development plan and research method that are implemented to carry
forward the research (Crane and et. al., 2019). Moreover, suggestion and reflection will be
provided on the research issues and complexities.
TASK 1
P1. Project aims and objectives
Research Aim
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“To conclude the policies that are used by M&S on fairness and assortment render in to
employees daily activity. A case study on Marks & Spencer.”
Research objectives
 To recognize the beginning of equality and diversity at workplace.
 To conclude the policies and strategies that are executed by M&S on equality translate in
to worker’s daily activity.
 To examine the significance of fairness and multiplicity policies and approaches.
Research questions
 What is the perception of sameness and diverseness at workplace?
 What are the policies and tactics that are implemented by M&S on equality translate in to
worker’s daily activity?
o What are the importance of egalitarianism and miscellany plan and strategies?
Scope- Research has its specific essentialness in form of resolving diverse operational and
planning complexities of business and a particular sector (Park, 2018). The current research of
fairness and multiplicity at place of work is crucial as it assist in offering information about to
make an effective workplace by resolving issues. This investigate has extensive and large range
because it will assist the research in future when the person will performed these kinds of
investigation documents.
Literature review- It mentions to a comprehensive summary of past investigation on a specific
subject. It reconsider researches scholarly a specific area of investigation. It should itemise,
define, reassess, impartially measure and explain this defined research. It is frequently
symbolised as a different segment of a modify thesis of dissertation.
The concept of equality and diversity at workplace
Sameness and assortment can be described like endorsing egalitarianism of opening for
all, during variety, giving each person the possibility to attain their probable, free from
discrimination and favouritism. As per the view of Mayhew R. (2020), sameness and diverseness
are tangled, and fairness is mainly reliant on an adoptability of multiplicity in reference to there
to be equivalent behaviour in the workplace (Tidd and Bessant, 2018). Multiplicity is about
recognising, costing and taking explanation of individual’s diverse backdrops, information,
abilities and knowledge and utilising that difference to make creative and efficient employees.
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Equality is the impression of extravagance all workers with equivalent deliberation, in spite of of
their civilization, contest, sex, disability and many other aspects.
The policies used by M&S on equality and diversity translate in to employee’s daily activity
Equality and diversity basically a process and activity of promoting and treating all the
manpower of the firm in similar manner in term of offering equal growth option and
development opportunity, equal pay and many more. According to Burton L. (2020), to frame a
diversify and discrimination free workplace, the administration of M&S should create a
favourable and supportive workplace for all staff members as well as protecting workers from
being discriminated so that they can feel motivated and execute their day to day activities in
effective manner (Kremer, Rizzuto and Case, 2019). Along with this, reacting to altering
demographics and operational prototype as manager being bendable with occupation so to
maintain skilled workers who have particular demands and fulfil consumer requirements.
The importance of equality and diversity policies and strategies
The purpose of impartiality and multiplicity is to assure that each person has contact to
equal chances and equal or fair behaviour. As per view of Petty L. (2020), by using and
implementing equality and diversity policies and strategies the firm can make development in
business operations and make development in brand reputation. Fair treatment and
discrimination free workplace assist in encouraging workers so that they can execute their daily
basis activity ineffective manner and attain business goals and objectives. These kind of policies
enable in retaining skilled and talented workforce of enterprise and reduce the employee turnover
rate of the establishment.
P2. Development of a project management plan
Project management plan
It refers to an activity and procedure that is performed and urbanized by the investigator
to attain the study aims. This chart is improved by the research by including diverse factor that
are important for the accomplishment of the investigation. The description of diverse factors of
project improvement plan is explained as below:
Cost- It refers to the finance that is needed to execute and performed the actions of an
establishment. The administration of M&S needed £1200 to execute investigation practices in
reference to research aim (Sharafizad, 2018). While the surveyor is required £500 so that the
person can efficiently execute it’s investigate and information gathering processes.
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Scope- The extent to this investigation report is to grow an acknowledging about
proposal engaged by M&S regarding the influence on enclosure of multiplicity and impartiality
in working environment. This description has immense range because it will assist the
investigator in upcoming time of operational this type of research report.
Time- It refers to the period that is taken to execute a specific process and activities. In
reference to this research document, the research needed estimated 4 weeks time structure to
accomplish the investigation document in appropriate form.
Quality- It is the effective and productive of everything that forms it precious and precise
(Battisti and Deakins, 2018). Therefore, it refers to the quality of the research document so in
reference to this, the surveyor gather appropriate and relevant data that is assist in developing the
superiority of the report.
Communication- It refers to the manners by which communication can devise. To collect
data the surveyor will utilise efficient communication tools such as email, message, chat-box,
mobile phone and many more. So that needed and required data can be share the people of the
unit who compose their involvement in attaining the investigate aims.
Risk- It refers to that issues and complexities that suffers by investigator at the instance of
performing in the research document. One of the major threats that are included in this study is
technological and functioning that influences the development of the task. In addition to this,
lack of finance and monetary value can be occurred a risk in research project.
Resources- It states to the assets and tools that are needed to surveyor for the
accomplishment of the survey. There are several resources such as time, monetary value;
equipments, mobile phones, internet, workers and laptop etc. are needed to researcher for the
completion of this document in granted time frame.
P3. Produce work breakdown structure and Gantt chart to provide timeframes
Gantt Chart- It mentions to graphical representation of actions alongside with time period that
is being conducted for the attainment of the investigate goals and objectives. The chart
demonstrates originals and accomplishment duration of practices of the investigation in efficient
form. The horizontal axis of this graph defines that time period while perpendicular alignment
mentions the mission is needed to take forward (Hickman and Silva, 2018). By using this method
and framework, the researcher can create growth before attainment of the plan document.
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Work Breakdown Structure- It is method and approach that is implemented by an individual to
execute investigation in efficient form. This structure is describe as the key aspects of the study
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report and duty that is significant in conducing and maintaining varied actions of the task in
enhanced form (Bone and et. al., 2019). This instrument can be shown in structure of hierarchical
three that will direct to segregation of plan task in small segment or parts so that they can be
accomplish by group members in efficient way or in provided time period.
TASK 2
P4. Carry out small research by applying different research methods
Research method
It indicate to that study methods and approaches that are utilised and implemented by the
examiner in investigate document with the purpose of collecting relevant data to meet the study
goal and purposes. The explanation of investigate methods is as below:
Qualitative research- In this technique the information is accessible in hypothetical
shape and collected by investigator attains the research goals in effective form. It is basically
explanatory survey that is used to acknowledge the underlying reasons, suggestions and
empowerment (Attaran and Woods, 2019). The tools that are implemented to carry forward
qualitative study consider surveillance, interviews and group conversation etc.
Quantitative research- It is accomplished in organised and logical form with tools of
statistical, visual communication, mathematical and others. This type of research includes in
survey that needed numerical data to the topic of examination. By realizing research technique,
the information is composed by review online survey, correspondence, questionnaires,
interviews and more.
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In this investigate document, the surveyor will utilise qualitative technique to collect data
as it is important to hypothetical and exhaustive data that assist in efficient accomplishment of
the scheme in effective form.
Data collection methods
There are two types of data collecting methods and the explanation of them as below:
Primary source- It refers as the gathering of that data which is collected by the
investigator itself (Depken and Zeman, 2018). By implementing this information gathering
method, the investigator can collect firsthand and pure data by utilising diverse techniques like
review, survey, interview, online survey, group conversation and surveillance etc.
Secondary source- It transfer to that implements and techniques that assist in assembling
that data which already available. For this the individual can utilise diverse source such as books,
magazines, internet, corporation websites, newspaper, article, journals and more.
From the defined data collection methods, the investigator will utilise both primary and
secondary method of information gathering so that efficient content can be collect. It will assist
in accomplishing the investigate scheme in vital manner by satisfying the requirements of its aim
and motive.
Sampling- It refers to determine the numerical activity that is associated to the inhabitants. This
technique assists in assortment of the illustration of a little size from a large team of individual,
In existing investigate plan the investigator choose sample of 20 individual, from the workforce
of M&S, by implementing effortless random sampling device.
Data analysis method
Trend analysis- It can be define as a design research method that includes gathering
information about users and from users. This information s the determined to analyse a trend and
is then monitored further to establish its growth over time. The motive of this method is to spot a
prevalent trend in a user team to analyse how a trend developed.
Coding– Within it, coders manually add codes in to information where needed attributes
are found out (Soundararajan, Spence and Rees, 2018). The coding tool assures the codes are
added consistently cross wise the data set and permits for verification of part tagged data.
Typologies- It is a strategy for descriptive qualitative analysis whose aim is the
development of a set of associated but diverse classes in a trend that distinguish crosswise the
fact.
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Ethical issue- It is a problem or situation that needs an individual or firm to select among
alternatives that must be measured as right or wrong. In research project, there are different
moral problems as knowledgeable permission, beneficence, esteem for obscurity or privacy and
respect for solitude etc.
Validity and reliability- These are conceptions that used to measure the quality of research,
they refer how well a method, technique and test evaluates something (Kgoroeadira, Burke and
van Stel, 2019). Reliability is about the steadiness of an appraise and validity is about the
accurateness of a measure.
Questionnaire- It is a written document that considers series of problem with the motive of
gathering data and information from amount of individual. It is an important method because
with the help of it, surveyor can build instant interaction with the individual and collect reliable
data.
Questionnaire
Q1. Do you aware with the perception of sameness and assortment at place of work?
(a) Yes
(b) No
Q2. What are the policies and approaches that are implemented by M&S on equality
translate in to worker’s daily activity?
(a) Equal opportunity policy
(b) Employment disputes policy
Q3. What are the importance of impartiality and variety plans and strategies?
(a) Talented and skilled manpower
(b) Improvement in brand reputation
Q4. What are the complexities faced by M&S during translate diversity in to worker’s
daily action?
(a) Gender equality
(b) Cultural and ethnic differences
Q5. Are you sustain the detail that translating fairness and multiplicity have some positive
influence over the procedure of M&S?
(a) Yes
(b) No
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Q6. What are the plans of action that are put to translate equality and diversity in to
worker’s daily activity at workplace of M&S?
(a) Monitoring programmes
(b) Transparency in compensation
Q7.Offer proposals to contract with the issues and conflicts of translating fairness and
multiplicity in worker’s day to day action at workplace of M&S.
P5. Findings and data using appropriate tools and techniques
Theme 1: Concept of equality and diversity
Q1. Do you aware with the perception of impartiality and
assortment at place of work?
Frequency
(a) Yes 12
(b) No 8
Interpretation- This has been concluded form the describe graph that between the inhabitants of
20 employees, 12 individuals are observed that they are familiar and have information about the
conception of sameness and multiplicity. while remaining 8 persons are replied that they are not
aware with this origin of workplace fairness and miscellany.
Theme 2: Policies and strategies of equality
Q2. What are the strategies and tactics that are implemented
by M&S on equality translate in to worker’s daily activity?
Frequency
(a) Equal opportunity policy 11
(b) Employment disputes policy 9
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Interpretation- It has been concluded as per mentioned optical contact that between the group
of 20 respondents, 11 persons are supported to equal opportunity policy is effective offer an
healthy workplace so that employees execute their daily activities in effective manner. Whereas
remaining 9 people are agreed with employment disputes policy that it is effective to translate
equality in to manpower day to day duties.
Theme 3:
Q3. What are the significance of equality and diversity policies
and strategies?
Frequency
(a) Talented and skilled manpower 8
(b) Improvement in brand reputation 12
Interpretation- It has been examined previous mentioned statistical data that among the unit of
20 representatives, 8 employees are responded that talented and skilled workforce is the main
and effective essentialness of equality and diversity policies or plans. Whereas remaining 12
people are supported to development in bran reputation is the key importance of equality and
diversity policies.
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