BSBDIV301 & BSBFLM303 Assignment: Diversity and Relationships

This document presents a completed assignment addressing the units BSBDIV301 (Work effectively with diversity) and BSBFLM303 (Contribute to effective workplace relationships). The assignment includes a declaration, an assessor's checklist, and an observation/demonstration checklist. It features short answer questions exploring characteristics of a diverse workforce, challenges faced by various groups (senior citizens, youth, and lower-level employees), and definitions of prejudice and discrimination. The assignment also covers EEO legislation, including its purpose and scope. Furthermore, the assignment explores how to show sensitivity to different religious practices and beliefs in the workplace. The solution provides a comprehensive overview of workplace diversity and relationship management, offering practical insights and examples for students.

BSBDIV301 Work effectively with diversity &
BSBFLM303 Contribute to effective workplace relationships
Declaration:
please note: By submitting this assessment, you are acknowledging and agreeing to the following conditions.
Please complete all assessment tasks, save, and upload in Moodle for grading. Please view the videos on submitting work through
Moodle in the FAQ section of your VET Orientation course. Check Moodle grades and feedback on your submission. You will receive
an email notification when your assessment has been graded.
Please check the boxes below acknowledging and agreeing to the following conditions.
 I have read and understood the details of the assessment.
 I have been informed of the conditions of the assessment and the appeals process and understand I may appeal if I
believe the assessment is not equitable, fair or just.
 I agree to participate in this assessment, and I am ready to be assessed.
 I certify that the attached is my own work (or in collaboration with other members of the group as required).
 I have acknowledged all sources where appropriate in accordance with ILSC’s Academic Integrity Policy, and I
believe other group members have done the same.
Assessor’s Acknowledgement:
Please verify each of the following principles of assessment by placing a tick in each box. Refer to the assessor's handbook for further
information if required.
☐ Authentic: The assessor is assured that the evidence presented for assessment is the learner’s own work.
 Valid: The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or
unit of competency and associated assessment requirements.
☐ Current: The assessor is assured that the assessment evidence demonstrates current competency. This requires the
assessment evidence to be from the present or the very recent past.
☐
Sufficient: The assessor is assured that the quality, quantity and relevance of the assessment evidence enable a
judgment to be made of a learner’s competency.
Activity 2 – Observation/demonstration Checklist
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enter text.
Unit code and name BSBDIV301 Work
effectively with diversity &

BSBFLM303 Contribute to
effective workplace relati
onships
During the demonstration of skills and knowledge, did the student: Ye
s No Comment
Work effectively with
diversity & Contribute to
effective workplace
relationships – Team base d
Case study
(1) Contribute to work group activities and recognize & respect individual
differences in colleagues.
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enter text.
(2) Use appropriate language to record key information. ☐ ☐ Click here to
enter text.
(3) Support colleagues to identify difficulties and take action to rectify the
situation within own level of responsibility.
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enter text.
(4) Seek contributions from internal and external sources to develop and refine
new ideas.
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enter text.
(5) Plan and implement routine tasks according to directions and workplace
scenario.
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enter text.
(6) Identify and take steps to follow accepted communication practices and
protocols.
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enter text.
(7) Collect and record key information related to the outcomes of the job, using
appropriate vocabulary and style.
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enter text.
(8) Access and analyse key information to achieve planned outcomes. ☐ ☐ Click here to
enter text.
(9) Review and improve workplace outcomes in consultation with relevant
personnel.
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enter text.
Work effectively with
diversity & Contribute to
effective workplace
relationships – Pres entati
on
(10) Encourage participation and foster contribution of and respect for ideas
and feedback.
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enter text.
(11) Communicate ideas and information to diverse audiences. ☐ ☐ Click here to
enter text.
(12) Use appropriate tone, speech and pace in verbal interactions & selects
vocabulary appropriate to the audience.
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enter text.
(13) Use and apply appropriate techniques, including active listening and
questioning, to clarify information and to confirm understanding of problems.
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enter text.
The candidate’s
performance was:
Not satisfactory ☐
Satisfactory ☐
Overall feedback to
candidate:
Click here to enter text.
complete highlighted sectionsTrainer to
complete checklist

Task 1: Work Effectively with Diversity
Activity 1: Short answer questions
A diverse workforce is one that is made up of individuals from a wide range of backgrounds, characteristics
and experiences. List at least six (6) characteristics of a diverse workforce. (E.g. Gender)

 Benefit: - It has multiple l benefits to
improve productivity and profit inside
the organisation. The company that has
different workers have greater
knowledge of the global activity.
 Challenges: - In this context,
miscommunication and lack of
understanding is give the positive
impact on profit. On the other hand,
employees are learned to communicate
each and other.
 Inclusive leaders demonstrate courage
in two ways. First, they aren’t afraid to
challenge entrenched organizational
attitudes and practices that yield
homogeneity, even if their
recommendations are politically or
culturally unpopular.
 Action steps: - Here company diversity across
all the department and objective to hire an
overall objective inside the organisation. The
goal is to be set by the organisation and work
on them to improve productivity and profit.
 Age: - It is a primary characteristic of each and
every factor. It means people born with few
qualities and difficult to change it in the long
run
 Open-mindedness, a passion for learning, and a
desire for exposure to different ideas have fast
become leadership traits crucial to success,
especially in challenging times.
1. To create a supportive and inclusive workplace for all people, some groups in the Australian
community face particular challenges, or have particular needs.
a) Choose three (3) major groups as defined by either culture, sexual orientation, gender, religious
belief or other. (e.g. Senior citizens)
b) For each group describe their needs and the challenges they may face in the workplace and
community.
(a) Major Groups ( b) Description
Senior citizens In this context, the focus is on a senior’s role in an organization. They need
special facility is to be provided by them. One of the biggest problems is
mental and physical health difficulty among the elderly than in junior age
groups. They need special treatment in order to do competent work.
Youth In these stages, youngster They need some changes in internal working
environment, but some time internal financial issue is created challenging
issue. It inculcates social rejection which might leads to no support for ideas at
work place. Make an intended effort to pass instance with family and
individual. Talk to them about enterprise and put some effort in portion them
assistance ideas. This is a major issue or challenges created by youngster.
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Lower level employees There are some challenges faced by them are work force planning and legal
issues. They focus on use of legal issue in the right manner. Some of this is to
ignore the employment law and labor law which is a big challenge to face and
make sure to complain with hire authority to improve practices.
2. In your own words describe the following terms.
a) Prejudice.
It is an effective feeling towards a person and group of members of an organization. It is an unfair
treatment or unfair behavior used by someone in system. This gives a negative impact on overall
working environment. Pre-conception can be seductive in the geographic point, because single
might hold this partiality without impermanent on them open. It is difficult to identify the facts and
helps to determine whether Prejudice is present or not. Single might also rely on representation to
warrant their prejudices. Finally, single might awareness fail-safe when societal distinguishing with
a grouping with perceived shared diagnostic.
b) Discrimination.
It is a human social affair or is a treatment and considerations of making a dusting which is in
favor or against for a person. On the other hand, a person is based on group, class and category to
which the person is belongs in work place. It is find out or understand the things and author. This
focuses on treatment of different category of people work in same place and spicily on the ground
of race, age and gender. On the other side, person is based on different group class and
characteristic to be discrimination form other person. The group of person is give the direct impact
on individual personality and other factor.
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3. What does EEO stand for?
a) What does EEO legislation cover?
EEO – It stands for Equal Employment Opportunity that is provided in each and every organization. It
may include discrimination, harassment and bullying. In this kind of act is to be focus on freedom for
discrimination on the base of protects different classes is age, gender and colors. It may be inculcated
disability and genetic information is to be provided. The organization is to be provided by each and every
member is equal and helps to improve internal working environment. In addition, internal working
environment is more changes about overall control and profit will be managed over the period. Favoritism
is improper in the area of employ, which includes recruitment during employment and expiration of
employ. This is to be covering the overall working environment and increase the productivity in work
place. Legal factor is help to promoting and reporting the practices and employee may be used legal factor.
EEO Legislation covers :-
It may cover the over changes in discriminate against the job inside the organization, because of the
person race, colors and sex etc. Anll such kind of factor is give the direct changes in overall working
environment. This is to be improving the internal as well as external working condition with the help of
legal factor. In work place each and every employees must be equal and improve the productivity in
organization.
4. If workplace diversity is about understanding individual differences of people, explain how you
would show sensitivity to someone whose:
a) Religious practices and beliefs are different from your own.
This is one of the most important parts as per the Law of Religious and Practices. Some changes
are made on the basis of number of people working for an organization. Some time give the
negative impact on overall development or taking new decision inside organization. The role of
religious is part of negative impact on human capital and other law, which is used in internal
working environment. In addition, registered a social activity between spiritual beliefs and
economical noises contribution to higher per capital outgo and development across administrative
district. With the help of research is find out that some changes in influence the religious and
economic behavior is to be change and use some theory to improve productivity and profit or
market value of organization. Some new strategies must be used to improve the decision making
power and reduce the level of risk. In this way, some new rule must be planned for such kind of
activity is to be done in organization.
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b) Sexual preferences are different from your own.
The term sexual preference is same as sexual orientation and the two terms are to be interchangeable in
work place. It is kind of factor or attraction towards person of opposite sex, the same or other. This is to
be identifying based on attraction to be used in overall work place. This is to be giving the negative
influence of environmental factor or improve market conditions.
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5. In Australia Common Wealth Acts provide the general legal framework to support diversity in the
workplace.
Research and provide (4) four of these Acts and include a brief summary of each.
Include a reference of your research information.
ACT Brief Summary & Reference (URL)
1. The Australian
Constitutions Act
The constitution compare the rules to improve the law in Australia is the
State Constitution. The Fundamental law comprises regulation which
relation the power, authorization and business activity of a Legislative
assembly.
2. Separation Of Power
Act
The Australian government needs a lot of power. The governor body
says that, as per the act the power is to divided into three main parts, so this
is to be help to balance each other.
3. The Senate Act In this act, Senate has 72 members, 12 different states. This is based on the
political system. Legislation must be passed over a given period and both
factors.
4. The Governor General
Act
The governor general is to be appointed by the Queen on the advice by PM.
6. What does it mean to have social justice in the community?
The social justice is based on the human rights and equality can be defined as the member
of customer. There is way; the human rights are manifested in the everyday lives of people in
everyday society. There are some number of movement are working to achieve the social goal. On
the other hand, some rights and duties are to be followed by the society and economic needs may be
changes in work place. To be focus on public health and social insurance to be ensure for
distribution of wealth in work place. This is give the direct impact on the community and social
equality must be changes as per the change in rules and regulations.
7. To create a supportive and inclusive workplace for all, what can your workplace do to show they
support and value people? Provide at least (4) four examples for each type below.
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a) Senior citizens.
In organization every kind of support is provided to senior citizen at the work place. The
main objective is to improve the quality of life of seniors by providing basic facilities such
as shelter, food, and medical care and entertainment opportunities to improve productivity
and profits will be managed. On the other hand, Finance department any sum deposited in
an account under the Senior Citizens Savings Scheme Rules, 2004 is eligible for deduction
under section 80C of the Income-Tax Act subjected to a limit of Rs.1.5 lakh. It is one of the
most important parts to improve old age worker capability of doing things inproper way.
b) A work colleague with a disability.
Organisation is to use each and every worker inside work place is equal and
provide same facility as other. In this context, open the level of communication with each
other that improves productivity and understanding of all each and every factor easily.
Some important factors to be used are as follows: - Break through your own barrier: - In
this context, break down the barrier in the case of work with disability in working
environment. This gives to reduce the level and first day with a friendly smile and offer to
show them around the office or take them out for coffee. This is help to improve motivation
level of disable person and easy to do work with other person. Be aware of languages: -
Languages is one of the most important factors and it can be heard to know to talk about the
disable person. The link or create the good relationship between disable person and solve
any such kind of issues.
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8. How would you adjust your communication style to get your message across in the following
situations?
a) A work colleague who is having difficulty understanding your instructions because of a language
barrier.
Communication is one of the most important parts to improve work and increase
productivity and profit will be direct effect on level of communication inside organisation.
There are many problems to be focused on inside work place. Someone does not understand
what the instruction is to be provided by the team leader or manager about the work. To
solve such kind of issues, proper training to each and every employee with languages issue
is provided. Translate all-important document: - There are some free website is help to
translated one language form other language is help to understand each and every thing.
Use of interpretaor: - There is someone could be hired in an organisation who can speak
both the languages to convey message from both the side. This helps to remove level of
communication inside organisation.
b) A customer who is hearing impaired and needs product or service information.
Marketing is to be used the proper information to describe the detail information
about the product and services. This is to be improving level of communication to deal with
customer in market place. On the other hand, location based marketing and need local
languages to understand each and every customer in market. It is to be done at the time of
market segmentation is used buy organisation. A customer is able to understand, if use local
or understandable language is use in selling. It is help to improve customer problem or
communication level in market.
9. Workplace diversity is not only a legal requirement; it is good management practice. Provide (4)
four ways Australian businesses can benefit from diversity.
The organisation work place use diversity is depended on the level of working
environment and have been use with the help of research and experienced. The diversity is
to be help for Australian business and increase productivity and profit will be increase over
the given period.
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 In addition, benefit is innovation is improving services for many organisations. It
allows them to come up with new product and service in work place. It is to be
giving the huge positional resources and increase productivity and profit. It is to be
focus on improved interaction and retention for better understanding of effective
ability of number of candidate. A diverse work force is to be providing the strong
message to future candidate. This is help to improve future public presentation
inside working environment. With the help of diversity is giving the positive impact
on financial problem and improve productivity in bottom line of business.
10. Explain how diversity improves innovation in Australia?
Diversity is a key essential part of any successful organization. Smart businesses sponsor
diversity because it gives benefit in two ways as tangible and intangible ways. As per Australians,
diversity means to focus on collaboration and the importance of understanding. Diversity put the
business at a high position in a globalized economy. Diversity provides adoptable quality which
means any organization may become agile or open to change. Having a good diverse team, an
organization could gain these types of benefits and are indicating healthier human resource
increasing in productivity improved flexibility innovation or creativity. Diversity improves
innovation in Australia in many ways. Because diversity is a key essential towards innovation or
creativity. One of the best factors for innovative and creative thinking is diversity. If a company
wants to get creative, then its need to diversify the thinking and have to encourage the mind. It is a
mental process. Diversity improves innovation in Australia through many ways like diversification
of creativity in personal manner :- if an organization wants to generate more innovative and creative
ideas to solve the conflicts or problems, than the best way is to diversify the thinking of workers.
The best example to do diversify thinking is to select any book and then select any word. Then try
to make or generate ideas by using that word. It will provide more broad thinking.
11. Scenario question
Read the scenario and provide your responses below:
• You start an exciting new job with a progressive and successful global company who has been given
a Community Service Award for contributions to the local community.
• You attend induction on your first day and receive an induction pack, which includes the company’s
diversity and inclusion strategy.
• The CEO is a female from Poland and commenced some 10 years before as a customer service
representative.
• The oldest member of the work team is a highly skilled 67-year-old man who will coach and support
you while you are in training.
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• You have been introduced to other members of your work team who are a mix of Australian and
other nationalities and cultures.
a) In your opinion, state whether you believe this company values diversity.
b) Provide at least (6) indicators to support your opinion.
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