Assessment Tasks for CHCDIV001 & CHCCCS023: Diversity and Wellbeing

This assignment comprises several assessment tasks for the units CHCDIV001 (Work with diverse people) and CHCCCS023 (Support independence and wellbeing). It includes written questions addressing diversity in the workplace, advantages and disadvantages of cultural diversity, methods for improving inclusiveness, and strategies for developing social and cultural awareness. Additionally, the assignment features case studies requiring analysis and responses, a cultural reflections project prompting self-assessment of cultural experiences, and a cultural research project involving the exploration of different cultures. The assessment also includes a workplace observation component where students assist clients with daily living activities. The provided resources and assessment plan aim to evaluate the student's competency in working with diverse populations and supporting individual independence and wellbeing.

ASSESSMENT COVER SHEET
(PLEASE PRINT IN BLOCK LETTERS)
Name:_________________________________________________________________________________
Student ID: ________________________________Gov Funded? Y / N International?
Y / N
Course
Name:__________________________________________________________________________________
Unit
Code/Name:____________________________________________________________________________
_
Postal Address:
_______________________________________________________________________________
________________________________________________________________________________
Phone No: _________________________________ Date of Posting/e-mail :
____/____/______
Email:__________________________________________________________________________________
_
Student Declarati on
I _____________________________________________ (insert your name) declare that these tasks are my
own work. None of this work has been completed by any other person and I have not cheated, plagiarized or
colluded with any other student. I have correctly referenced all resources and reference texts throughout this
assessment task. I have read and understood JTI policy on plagiarism, cheating and collusion and understand
that if I am found to be in breach of this policy, disciplinary action may be taken against me by JTI.
Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understand what is required of you in terms of assessment? Yes
No
Do you understand the requirements of this assessment? Yes
No
Do you agree to the way in which you are being assessed? Yes
No
Do you have any special needs or considerations to be made for this assessment? Yes
No
If yes, what are they?
___________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment? Yes
No
Student Signed: Printed Name: Date:
____________________ __________________________
_______
JTI Trainer Name:
________________________________________________________________________________
Name of JTI Staff: _________________________________ Staff Signature:
___________________
Submission Date – 1. ____/____/______ Re sub 2. ____/____/______ Re sub 3.
____/____/______
Campus - ⃝ Dandenong ⃝ Sunshine ⃝ City ⃝
Online
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Submission Slip
Name: _______________________________________ Date
Submitted: ____/____/______
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Course Name:__________________________________________________________________________________
Unit Code/Name:
________________________________________________________________________________
JTI Trainer Name:
________________________________________________________________________________
Name of JTI Staff: ____________________________________ Staff Signature:
_____________________________
Campus - ⃝ Dandenong ⃝ Sunshine ⃝ City
⃝
Online
Assessment Tasks Outcome
Unit: CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing
Student ID: Click here to enter text.
Student Name: Click here to enter text.
Student Declarati on
I Click here to enter text.(insert your name) declare that these tasks are my own work. None
of this work has been completed by any other person and I have not cheated, plagiarised or
colluded with any other student. I have correctly referenced all resources and reference
texts throughout this assessment task. I have read and understood JTI policy on plagiarism,
cheating and collusion and understand that if I am found to be in breach of this policy,
disciplinary action may be taken against me by JTI.
Student Signed: Printed Name: Date:
Click here to enter text. Click here to enter text. Click
here to enter text.

1. CHCDIV001 Work with diverse people
2. CHCCCS023 Support independence and wellbeing
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of the units:
CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing.
ABOUT YOUR ASSESSMENTS
This cluster requires that you complete 4 assessment tasks. You are required to complete all
tasks to demonstrate competency in these units.
Assessment Task About this task
Assessment Task 1: Written
questions
You must correctly answer all 30 questions.
Assessment Task 2: Case studies There are six case studies in this task. You are to
read and complete the questions related to each.
Assessment Task 3: Project –
Cultural reflections
You are to reflect on your own experiences of
culture and diversity in the workplace.
Assessment Task 4: Project –
Cultural research
You are to research a number of different cultures.
Assessment Task 5:Workplace
observation
Students are to be observed assisting three clients
with activities of daily living. (This is a workplace
assessment activity. Students are to refer to their
Workplace Tasks Booklet.)
Supporting resources
You may like to look at the following websites, books and documents for more information
about the topics related to this cluster:
Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
CHCDIV001 Work with diverse people:
Resources are available for students in Moodle:
 Murries coming together (DVD)
https://drive.google.com/a/jobinstitute.com.au/file/d/0BwKE9krz-
J1jM0VNRUZFaUx2TE0/viewusp=sharing
 Caring Safely-OHS issues in Aboriginal and Torres Strait Islander Peoples Home Care
(DVD) https://drive.google.com/file/d/0BwKE9krz-J1jMV9LdUN6Q3VjSVU/view?
usp=sharing
 The 4C's - Understanding Cultural Diversity In Healthcare (YouTube)
https://www.youtube.com/watch?v=bo4pD6QZkWY
 Cultural Diversity – Tips for communication with cultural awareness (You Tube)
https://www.youtube.com/watch?v=ZDvLk7e2Irc
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 Gestures, meaning and Culture (You Tube)
https://www.youtube.com/watch?v=fRQSRed58XM
 8 Amazing Benefits of Cultural Diversity in the Workplace
https://inside.6q.io/benefits-of-cultural-diversity-in-the-workplace/
 Section 2. Building Relationships with People from Different Cultures
https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/building-
relationships/main
 Working with people from culturally diverse backgrounds
https://toolkit.seniorsrights.org.au/toolkit/working-with-different-cultures-languages-and-
communities/
 10 Tips for Supporting Culturally Diverse Clients
https://www.goldencarers.com/10-tips-for-supporting-culturally-diverse-clients/4839/
 Culture, Values and the Impact at Work
http://www.diversityjournal.com/9823-culture-values-and-the-impact-at-work/
CHCCCS023 Support independence and wellbeing:
Resources are available for students in Moodle:
 Person centered active support DHS (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jQWFBSWluOW0wdjg/view?usp=sharing
 Innovative Patient care system-lida person (DVD)
https://drive.google.com/a/jobinstitute.com.au/file/d/0BwKE9krz-J1jdVhfcklZOElRTk0/
view?usp=sharing
 Never forget – self-esteem video (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jckFwaGd4T0Y1MjQ/view?usp=sharing
 Value me value you (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jZkI5RzBfUi04Wms/view?usp=sharing
 The creation of Understanding (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jSUNOck1TNXRSNkE/view?usp=sharing
 It takes a village (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jcUh5RENHNHduR1k/view?usp=sharing
 The creation of Empathy (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jdTJEd0xzMGpKNDA/view?usp=sharing
 Welcome to my world –case studies-EVELYN (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jTUExZkVjcWZsVE0/view?usp=sharing
 Welcome to my world –Case Studies_Glenda (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jak94V3RQOUhPcFU/view?usp=sharing
 Resident stories (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jWUx0cnZqTkczRUU/view?usp=sharing

 The remaining light – a documentary film about how we care for seniors (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jX3RDYnQ3S0dTQUk/view?usp=sharing
 A talk with an elderly (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jdTk0S0hBb2ZaRTQ/view?usp=sharing
How to submit your assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet.
Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this
on the back of the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will
put the documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it
to us. Refer to your Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this cluster. You are
required to complete all tasks to demonstrate competency in these units.
Your assessor will provide you with the due dates for each assessment task. Write them in the
table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Project – Cultural reflections
4. Project – Cultural research
AGREEMENT BY THE STUDENT
Read through the assessments in this
booklet before you fill out and sign the
agreement below. Make sure you sign
this before you start any of your
assessments.
Have you read and understood what is required of you in terms of assessment? ☐ Yes
Page 5 of 71

Do you understand the requirements of this assessment? ☐ Yes
Do you agree to the way in which you are being assessed? ☐ Yes
Do you have any special needs or considerations to be made for this assessment? If
yes, what are they?
Click here to enter text.
☐ Yes
Do you understand your rights to appeal the decisions made in an assessment? ☐ Yes
Assessment Tasks Outcome
Unit:
CHCDIV001 Work with diverse people&CHCCCS023 Support
independence and wellbeing (Clustered Assessments)
Tasks included in submission
Assessment Tasks Title Satisfactor
y/ Not yet
satisfactory
AssessorSign
ature
Date Re-submission
Satisfactory/
Not yet
satisfactory
Written Questions Assessment 1
Case studies Assessment 2
Project – Cultural
reflections
Assessment 3
Project – Cultural
research
Assessment 4
Assessors Feedback
Assessors: Please return this cover sheet to the student with assessment results and feedback. A
copy must be supplied to the office and kept in the student’s file with the evidence.
Satisfactory Not Yet Satisfactory
Assessor Signed: Assessor Name: Date:

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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
This is an open book test – you can use the Internet, textbooks
and other documents to help you with your answers if required.
Youmust answer all 30 questions correctly.
Write your answers in the space provided.
If you need more space, you can use extra paper. All extra
pieces of paper must include your name and the question
number/s you are answering.
You may like to use a computer to type your answers. Your
assessor will tell you if you can email them the file or if you need
to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
Access to textbooks and other learning materials.
Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?
You will do this task in the classroom or for homework – your assessor will advise.
Write in your due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about
resubmission. You will need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.

QUESTION 1
a) Describe what diversity means in the workplace.
Organization that intentionally employs workforce which comprises of individuals with
different characteristics which describes their gender, ethnicity, age, religion, education and
other attributes is defined as diversity at workplace.
b) What are the advantages and disadvantages of culture and diversity in the workplace?
Provide at least 3 examples of each.
Advantages of culture and diversity
Example 1: Unique Viewpoints - Individuals or employees working in the
organization have different viewpoints and different
perspectives which is the biggest advantage while doing the
work at the workplace.
Example 2: Increased Employee Engagement - There is increased
employee engagement while working with diverse individuals
at the workplace as individuals are involved in many activities
and tasks.
Example 3: Multiple Solutions - Having diversity at the workplace,
individuals are able to solve the problems and find new
solutions for the work to be performed effectively.
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Disadvantages of culture and diversity
Example 1: Focus on Leadership Qualities - Managers at the workplace
focus on leadership qualities which becomes the biggest
disadvantage for the individuals.
Example 2: Over - Qualification - Diversity at the workplace creates over -
qualification for the job which creates difficulties in holding the
position for the long time.
Example 3: Too Many Opinions - Diversity at the workplace creates too
many opinions which sometimes create confusions in the work
to be performed and clashes might occur affecting
relationships in the peer.
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three
strategies. .
Strategy 1 Practising Good Manners - With the help of practice of good mannerisms,
cultural and social awareness can be developed effectively and appropriately.
Strategy 2 Bridging Cultural Gap - Cultural gaps can be bridged with good communication
skills which help in increasing the effectiveness at work.
Strategy 3 Celebrating Traditions and Holidays - At workplace the cultural and social
awareness can be done by improving the social and cultural awareness which
helps in creating value for the other traditions also.

QUESTION 3
Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity
in the workplace.
Method 1: Promoting Pay Equity - Equal pay should be provided to the employees so that
they work productively and contribute well along with the other employees at
the workplace.
Method 2: Acknowledging Holidays at all Cultures - Giving importance to all the holidays
should be given importance which helps in promoting and improving the culture
and diversity at the workplace.
Method 3: Development of Strategic Training Program - Strategic training program should
be developed which helps in building the strategies for promoting different
cultures at the workplace significantly.
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.
Individuals are responsible for cultural inclusiveness which helps them to make and initiate
different ways in which there arises mutual respect, clear communication, understanding
between the individuals and effective relationships are created. In an inclusive environment -
individuals are free to express their viewpoints and their opinions which help them to discuss
and builds their relationship strong among the peers and other people.
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QUESTION 5
In what instances would you need to seek assistance from other people or services such as
interpreters? Provide at least 3 examples.
Example 1: In taking guidance while working I need assistance from other people which
will help me in carrying forward my work on an effective and efficient scale
throughout.
Example 2: I sometimes need assistance from interpreters which will help me in guiding
through my work in an effective and in significant manner.
Example 3: While performing the tasks and activities I will be needing guidance from other
people.
QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at
least three.
1: Age Discrimination Act, 2004 - This regulation eliminates the discrimination
against any age within different areas of work at the workplace.
2: Disability Discrimination Act, 1992 - This act is framed for the discrimination
which the disabled individuals at the workplace face. This act ensures that the
individuals do not face such discrimination while application of this act.
3: Workplace Relations Act, 1996 - This act helps in maintaining the relations at
the workplace and solves the issues and problems within the employees
through its application.