Organizational Efficiency: Workplace Culture's Influence Report

This report delves into the critical role of workplace culture in enhancing organizational efficiency, using McDonald's as a case study. It explores the definition of workplace culture, emphasizing its impact on employee performance, decision-making, and workflow. The report examines the signi...Read More

Work Place Culture
and Its Impacts on
Organizational
Efficiency

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
The workplace culture of organisations.......................................................................................3
Internal and External factors of the business environment..........................................................7
Organisational ethical standards, values and beliefs.................................................................10
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Workplace culture plays an important role in the organizations. It is main factor for every
organization. It includes the mixer's of your organization’s values, behaviors, leadership and
attitude. Workplace culture is define how toxic your work environment in a company. It is the
study of thoughts process and attitude of the workers and employees. The workplace culture and
productivity helps in increasing performances of the organizations. It creates major impacts on
efficiency of the workers and employees. The workplace culture at your company set exceptions
for how employees work together and people behave. Culture can break down the boundaries
between decision-making, improve workflow system in the organizations. It increases efficiency
towards working performance and management skills. McDonald's corporation is an American
food company, founded in 1940 as a restaurant operated by Maurice and Richard. McDonald's is
the world largest restaurant chain by revenue and serving over 69 million customers daily in over
100 countries across 37,855 outlets. This company is the world's second-largest private co.
employed with 1.7 million employees. McDonald's restaurants are found in 120 countries around
the world and serve 68 million customers each day. This report will include formal and informal
relationships between people and departments and impact of external forces on the organization
e.g. PESTLE and SWOT analysis. this report will also highlights corporate social and
environment responsibility, establishing a culture of sustainability within the workplace and
communication channels for sharing information.
MAIN BODY
The workplace culture of organizations
Workplace culture enables environmental sustainability at various levels and links between
cultural biodiversity and diversity. It contribute in to sustainable environmental management
and improve efficiency in the McDonald’s company. A sustainable workplace established the
goal of balancing the people, profit and planet to produce viability for the long-term. It is related
to the sustainable development with the maintaining of cultural practices and cultural beliefs.
Sustainability in the workplace is essential for every employees and workers. Employees engage
in sustanbility have wide ranging benefits for company (Trinkner , Tyler and Goff ., 2016). It is
create a proactive culture consultant towards company. For promoting sustainability in the
workplace company includes many ways such as implementation a recycling programs and
promote a paperless office. Sustainability is made of three pillars such as economics,
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environment and social; it is essential part for the success of company.
In the workplace many sustainability policy include such as define the scope of McDonald’s
policy, identify stakeholders for development process, collect information from a many source to
develop and plan policy. It is a creation of appropriate strategies policy towards employees and
workers. A well sustainable manner and healthy workplace motivated workers and employee. It
has a major role to check overall revenue and reputation of the organizations. Sustainability is
essential for many reasons including such as quality of environmental and improving of natural
resources. With the well manner of sustainability, McDonald’s company can reach high
profitability and achieve high growth. Sustainability is a vital part for every organization to
increase customer satisfactions and customer demands. Sustainability focuses on meets the needs
of present generations without compromising the ability of future generations. It is essential for
every organization towards economic, social and environmental. The development of
sustainability includes main elements such as economic growth, improvement of human and
social rights and protections of the environment. In the workplace of the organizations,
sustainability has been established for balancing of people, planet and profit. Sustainability in the
workplace is also essential for employee engagement. The implementation of sustainability at
workplace can have positive effects on workers and employees. An effective sustainability
programs in McDonald’s helps to improve customer’s satisfactions. Many programs included in
the workplace such as personal initiatives with link between personal and professional life and
work-related initiatives (Roy and Khastagir., 2016).
Workplace culture in the organizations defines formal and informal relationships between
departments and people are very essential for every employees and workers. A formal
relationship defines a set of relational structures and system and informal relationships define to
voluntary and ungoverned relationships towards people. The formal relationship between the
members is a professional and it is very essential part of the organization. Informal relationship
is a personal relationship between members; they share problems, opinions and information with
each employee and worker. The formal and informal relationship between people and
departments is also essential for McDonald’s company because it helps to achieve high
employee performances and improving growth. This relationship are essential for every
organizations because it includes all activity towards department and people and to understand
knowledge and skills related to all departments. The workplace culture include formal culture
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such as human resource department retains knowledge and informal workplace culture focus on
informal communication styles. This relationship is essential part for every company to improve
performance department and people skills. At the workplace formal and informal relationship
between employee and department is a crucial part of organizations.
Workplace culture in the organizations to include many communication channels and it is a
essential part for effective optional activities (Anitha ., 2016). It includes many channels such as
electronic communication, face-to-face communication, mobile channels and written
communication. This communication channels are important for every workplace for better
communication in the organizations. This channels are helpful for improving employee
performances and understands knowledge because it helps in easily communicate with each
other. Effective communication plays an important role in company to influence and inform
behaviors. The main propose of communication is the exchanges of ideas and thinking among
various people and employee in the organizations. Communication channels are essential for
McDonald’s company because without effective communication channel, employees decrease
their focus towards company’s operations so this channels are main for effective communication.
For effective Workplace culture of the organization, this communication channels is build a great
connection between receiver and transmitter through transmitted the important data. It is also
called as communication media or transmission media. It is important for develop
communication system between employee and workers that helps to understand all rules and
procedure.
Many types of communication channels have different transmission features to create well
organized system for employee’s. Effective communication channels require selecting an
appropriate communication channel to transfer your message. It is an essential for every
company to achieve better communication skilled employees (Ramdhani, Ramdhani and
Ainissyifa ., 2017). There are various communication channel used by online business and
company and this channel is increase efficiency between workers and employees.
Communication channels included many effective way to communicate to each other such as
mobile communication channels between employee to employee and face-to-face or personal
communication. This channel is the best process of information flow within company or with
other company. Communication channel are includes group of informal, unofficial and formal.
McDonald’s company should have to follow these communication channel process to improving
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efficiency of their employees. Communication channel in the organizations, information flows
backwards, forward and this effect are important for decision making and improving productivity
in the McDonald’s company. It is a essential for communication system and include many
channels through communicate each other such as videoconferencing, audio conferencing and
emails etc (Jung and Lee., 2016). Communication channel breakdown the inefficient flow of
information and it is a critical of the organizations. It is significant part for every company and to
improve employee satisfaction and customer demands.
This communication channels also ensure that employees can receive feedback on what
they’re doing in the company. Communication is a key factor for a good and strong corporate
culture. McDonald’s have to implement positive communication channel in its internal process
in order to improve good work culture. It is a essential for develop understanding among
employees and individuals in the company at all levels. A good workplace communication
culture includes many advantages such as ideas and information are effectively exchanged and
shared. It allows effective lines of communication for free communication between superiors and
customers (ul Haque , Aston and Kozlovski ., 2018). Communication channels create a effective
communication culture at workplace such as organize staffs and employees meetings, reviews,
surveys and to create communication channels at all levels. Effective communication channels
very useful for every organization, it helps to improves business performances and business
culture.
Internal and External factors of the business environment
The organization must have to contained ethical values in their bylaws, policies, vision and
mission statement. Mc Donald’s should have to focus on maintain integrity and effective
standards of behaviour in their workplace. Ethical behaviour is very necessary for any business
and it includes equality, fairness, honesty, individual rights, diversity and dignity. Safe work
environment plays an important role in increasing employee’s work efficiency. Safe work
environment encourages the workers of the Mc Donald’s towards the improving productivity and
quality of the products. Fair practices are also very crucial in the organization. It helps to build a
strong work culture in the company. In the fair workplace, all the workers or employees feels
equality with all other workers. Mc Donald’s should have to create fairness in their workplace. If
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the workers in the organization treated fairly than it will increase their trust and also improves
relationships between employees and employer (Fernando and Hor ., 2017).
PESTEL analysis
There are many external factors in the environment that will directly or indirectly
influence the Mc Donald Company’s performances and culture. The external factors include
Political factor, economical factors, social factors, technological factor, environmental factors
and legal factors.
Political factor
This factor of the PESTEL analysis includes the effects of government policies and
actions on the macro environment of business of Mc Donald. Political factor majorly influences
the performance and operations of any brand because in any organisation the role of government
is immensely important. Government policies have also a deep effect on the business
performance. Various political factors such as taxes, trade regulations also affect the business
environment of Mc Donald. Nowadays, the environment of business is heavily regulated, so that
it creates a huge difficulty for these brands. India and china have stiff laws which create
difficulties for foreign companies to operate profitably. The new trade agreements also affect the
performance of Mc Donald Company negatively or positively (Ruparathna, Hewage and
Sadiq ., 2016). NAFTA is an effective trade agreement that is helpful for these type of brands.
The government’s Health policies have a large impact on the works of these fast food brands.
The health and food related regulations majorly affect the sales and profits of the Mc Donald’s’.
Political changes in the country can also impact on the performances of the Mc Donald
Company.
Economic factors
Economic factors play a major role when the company operates their business in global
environment. Mc Donald is deeply affected by the Economic environment. The brand’s
performance is highly affected not only by local economics but also the world economy. In the
United Kingdom, McDonalds gets many advantages from the best economic conditions of UK.
A stronger dollar also negatively affects the profit of brands. The various economic forces create
a direct impact on the Mc Donald’s financial performance.
Social factors
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The social factor is the main factor of PESTAL analysis. It is very important for any
organization to consider this factor in the performance measurement of their business (Naser , Al
Shobaki and Amuna ., 2016). There are various social factors such as lifestyle changes, social
trends, customer choices and many other factors which can directly and indirectly affects the
brand’s performance. The changing lifestyle and choices of customers can influence sales low or
high. Nowadays, the health consciousness of customers also influences the fast food company’s
operations and performance.
Technological factors
The uses of Technology in the business are growing rapidly. Technology affects
everything in the business world from customer services to sales. Technology can improve and
enlarge the power of any brand. Technology is an important part for Mc Donald’s because it can
enhance its brand power. Technology also assists in advertising, sales, marketing and also in
customer service. It will assist improving the performance and productivity of Mc Donald. With
the help of effective technology Mc Donald can improve their online payment and delivery
facility.
Environmental Factors
Government takes necessary action for the environmental protection. That action of
government affects the fast food company’s performances (Dzenopoljac and et.al., 2017). Mc
Donald has a major focus on becoming sustainable supply chain and environmental friendly
because the environmental friendly brands have a huge customer base. If any branch doesn’t
focuses towards their environmental liability then they may suffers huge losses of reputation.
Legal factors
Laws and regulations have a high impact on the organizations. The legal environment of
a country majory influences the business performances and process. Compliance is also a main
factor which can impact on the Mc Donald’s operational activities. If the country’s legal
environment is favourable than brands operate profitably and safely.
SWOT Analysis
SWOT analysis is an important for a successful fast-food chain company. It is essential
for company to continue dominating fast-food industry. It identify Strengths, weakness,
opportunities and threats. McDonald’s SWOT analysis show that the company needs to improve
flexibility and globality.
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1 Strengths – McDonald’s has established a strong brand name through an effective promotion
and best quality of food. It is one of the most celebrated fast food chains worldwide.
This is strong brand loyalty towards consumer of their quality, product variety etc. McDonald’s
have a large product range from drinks, desserts and burgers. It is the tenth most valuable brand
in the whole world. It is considered the best tasting fries in the food industry. The main strength
include moderate market diversification and strong brand image. It is a standardized process,
which is a strength that contributes to company efficiency and product consistency. This
analysis shows that the organizations have the capability to maintain correct and effective
operations. It is the most valuable fast food brand in the world. The company operates the
second-largest restaurant network in the world (Helmreich and Merritt ., 2019).
2 Weaknesses – McDonald’s weaknesses are linked to the company’s market product and
processes. It includes main weaknesses such as low product diversification and limited process
flexibility. Majority of McDonald’s revenue are from the U.S and other western economics, this
is a main weakness. The main weakness of McDonald’s company is limited range for
vegetarians, food considered unhealthy. Most job’s at this company are low paying and low
skilled. Weaknesses include lack of product differentiation, slow financial growth and decline
brand image etc (Koohang, Paliszkiewicz and Goluchowski ., 2017). This company ensures
consistency but company also reduces flexibility in responding to market variations. McDonald’s
menu is a quite complex and include a wide range of products.
3 Opportunities – McDonald’s needs to create better used of technology to improve connections
with customer and service delivery. To sell a wider option of food aimed at the vegetarian
market and introduce a greater range of coffee’s such as decaffeinated drinks. McDonald’s
opportunities are linked to its global growth and product mix. It is include opportunities such as
market development in the Middle East, product diversification and expansion in developing
countries. This SWOT analysis shows that a significant opportunities for global expansion and
growth. McDonald’s company have many opportunity and it can help the company to improve
its management structure, strategic growth and business performance (Lee, Shiue and Chen .,
2016). The McDonald’s adopted many opportunities such as opening more joint ventures with
several different retailers and creating more play places for the children in more of the
restaurants.
4 Threats – the threats to McDonald’s are based on socio-cultural trends. These aspects of
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SWOT analysis deals with the external factors and limits business development. The main
threats to McDonald’s company include healthy lifestyles, GMO regulations and trend and
aggressive competition. The restaurant industry is highly competitive. This aspects of SWOT
analysis shows that McDonald’s needs to create new policies regarding new product. This
company faces significant competition from regional, national, international and local retailers of
food product (Hock, Clauss and Schulz ., 2016). These are the few threat that company faces
such as risky investments on technology initiatives, cultural threat while operating in various
countries etc.
This SWOT analysis shows that McDonald’s should have to improve efficiency and
business viability through continued global expansion. It is also necessary for the company to
enter new industries related to the fast food restaurant industry and reduce risk by developing
new products (Aparicio, Bacao and Oliveira ., 2016). It will continue to move from weakness to
strength as a fast food retailers and take advantages of the opportunities that arises from their
operating environment.
Organisational ethical standards, values and beliefs
Organizational culture is considered to be part of set level of behalf in the term of both
employer and employee that’s helpful in influencing the major level of decision making within
the behaviours of an organization in perfect manner. This is more level of simpler way to
understand how the busines stands to have performance is all about their culture of the
organization. McDonalds is the organizations which have the clear level of focussing of the
value, belief by the used of employee in order to have the grasping regarding there uniqueness
have originations or evolves of have the operating in perfect manner (Zhu, Anagondahalli and
Zhang, 2017). There has been there distinction at the three level of culture which have the level
of differentiation on basis of viability and accessibility by the respective individual in perfect
manner.
Organizational culture of McDonalds
Hence in the company’s the original culture have its level of evolution from the founders
and their respective family culture which are overtone with family values and religion. The
culture have the major level of emphasis on the human resources development which is helpful
in supporting the business growth and success in the international fast food restaurant market in
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perfect manner. the organizational culture has the proper level of labelling of the company
picturizations that is people centre city in perfect situation.
The feature analysis of the MacDonald has the following level of prioritization which is such as
the people centricity, individual level of learning, organizational learning and inclusion of
diversity. As the several level of assumption have been made by the firm over there large number
of employees in different nations by serving around 53 million in more than 30000 restaurants
in more than 100 countries (Harris, McDonald and Sparks, 2018). the culture of the firm have
bene introduced as there risk alleviations as the employee are always considered to be under
observing which providing the level of assurance that’s they do not fall in there pothole without
compromising the future position of company.
The firm have the sue of the couturial approaches for the employee as they are considered
to be the parts of important resources and believe that’s to be always motivates in the respective
work in perfect manner. The employee are stated to have there freely communications which
have the high lightening there series level of assumption in order to ties together difference
between the employees in order to have attaining of organizational success. This strategy have
the breakdown there management level of structure as hey are less level of centralized. On the
other hand, the company have the contradiction level of policy stating there is no level of focus
in motivating the service motivators along with reorganization of few levels of opportunities in
order to whom have plan to stay and work underpraising for longer period of time.
Culture sustainability
As the culture sustainability in MacDonald’s have been the great issue for the concern
stating to the example of coffee and beef. As the firm burgers are among the best level of iconic
items which is mad pf the 100% ground beef (Drewnoski and et.al.,2017). The firm is trying to
take major level of responsivity in order to lead and help he industry towards the more level of
sustainable food production. As in the case of the beef, the film has there supported the initiative
for the beef reduction stating that’s it is environmentally sound, protecting the animal health and
welfare. The firm have all added that it improves their farmer and community level of
livelihoods. As at gains the major level of sustainability in the product of the form, the global
movement have taken place gaining the extensive level of momentum through the conservation ,
collaboration along with local and ground table meeting which is influencing the community
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and company to gains major level of sustainability in supply chains logistics and beef
production all around the world (Hur, Hofmann and Koo, 2016).
As the confirm to b greater extent regarding the corporate social responsibility for the
organization as listening and participating fir gaining the knowledge sharing have electrifies the
insight which have helped in tree alleging the diversity in inclusions as the cultural pillars of
Customer Obsessed, Better Together, and Committed to Lead by affecting the business in a
positive way.
Corporate social responsibility
As McDonald's 2020 CSR & Sustainability Framework aspirational goals include ae such
as Supporting the level of sustainable beef production by having the collaboration of the of
principle and criteria which is been committing to begin the level of purchasing the portion of
beef with verified level of unsustainable resources (Mofokeng. and Ndlovu, 2018). In addition
to that’s the firm have the aim of souring the full amount of coffer, palm oil and fish in order to
have the supporting of sustainable level of production. There will be procurement of the fibre-
based level of packaging which will be comping form there certified and recycled sources by
saving almost the fruit, vegetables, dairy of low facts and whole level go grains among the top
nine markets.
This will be externed to their increasing the restaurant level of recycling by the 50% an
minimizing the waste which will have the major contribution in the increasing the efficiency of
the company level of owned restaurant in the market (Lee. and Lambert, 2017). Hence the
company is the having the power to bring the level of transformations is the global food places
and leading the firs in sustainability by tasking the aspect of ethical standard and organizational
culture. At the it has bene conclude that’s their sustainability is the concepts which can’t not take
the place in defective manner without having the proper level of customer engagement and
connection. In addition to that’s their catapulting momentum on key social and environmental
issues, the difference McDonald's can make is bringing sustainability to the masses, making it
part of our everyday business life and the lives of our customers
CONCLUSION
From the above report, it is concluded that the effective work culture is very essential in the
Every organisation. The effective work culture in the organisation helps them to enhance their
Performances and productivity in a very efficient way. Mc Donald should have to develop best
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Work culture in their workplace to improve the performances of their workers. It is also
concluded that the many internal and external factors of the business environment will
negatively or positively affects the performances of business. Effective organisational
values, cultures and ethics also encourage the employees towards the achieving company’s
goals and objectives.
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