CHCCCS007: Review of Workplace Communication Strategies for NACCHO

This report provides a review of the National Aboriginal Community Controlled Health Organisation (NACCHO) and its workplace communication strategies. It examines NACCHO's role as a leading body for Aboriginal health, highlighting its internal and external information needs, including leadership, employee communication, and community health statistics. The report identifies competing interests within the organization and outlines key communication strategies, such as prioritizing goals, promoting respect, and utilizing digital media. It details effective communication protocols, quality resources for implementation, and steps for presenting information to staff. Furthermore, it emphasizes the importance of maintaining work-related networks and relations through social media, team meetings, and government reports. The report concludes with a list of references used in its creation.

NATIONAL ABORIGINAL
COMMUNITY CONTROLLED
HEALTH ORGANISATION
(NACCHO)
C O M M U N I T Y S E R V I C E S F O R A B O R I G I N A L S
R E V I E W O F W O R K P L A C E C O M M U N I C A T I O N
S T R A T E G I E S

ABOUT
• The National Aboriginal Community Controlled Health Organization
(NACCHO) embodies the aspirations and self-determination of indigenous
groups.
• NACCHO is the domestic highest body for aboriginal health and well-being
problems comprising 143 aboriginal Community controlled services
(AACCHSs) across the nation. It has a background which stretches back to a
1974 Albury conference.
• In 1997 NACCHO was financed by the Federal Government to create a
Canberra Secretariat that would significantly enhance ability for aboriginal
peoples participating in ACCHS in the creation of National Health Policy.

INTERNAL AND EXTERNAL
INFORMATION NEEDS
• For the community service organization, it is the role of the community officer
to note both the internal and external needs of the organization.
• The internal information needs of NACCHO includes
1. Leadership within the organization
2. Effective communication among the employees of the organization
3. Essential organizational structure within the organization
• The external information needs of NACCHO includes the following.
1. Aboriginal community health care current statistics
2. The gap ratio among the non aboriginals and the aboriginals
3. The aim or the mission of the organization for the welfare of the organization

IDENTIFICATION OF
INTEREST
• The organization has the competing interest concerning the fundamental rights of
equality and wellbeing of Aboriginal community within the broader society. The
competing interest of the community organization is furthermore to remove the gap
among the aboriginal and the non aboriginal population residing in the country.
• Promoting collaborative partnerships and cooperation with Aboriginal community
control organizations and holistic ideas of health and well-being. A live embodiment
of the aspirations of the indigenous groups and of their struggles for self-
determination, the National Aboriginal Community Controlled Health Organization
(NACCHO). In the field of Aboriginal health and health problems, NACCHO is a
domestic leading body representing 143 Authority Community Controlled Health
Services (ACCHS).

COMMUNICATION
STRATEGIES
• Prioritizing and identification of the goals of the organization
• Showing respect to each and every employee of the organization
• Promotion of active listening skills and focus while listening
• Maintenance of diversity within the workplace
• Employment of inclusive communication approaches
• Creation of open ended communication environment with the clients of the
organization
• Development of posters and banners and writing of social media blogs as
digital media strategy for making the community people aware of the
organizational works

PROCESS AND PROTOCOLS
FOR COMMUNICATION
STRATEGIES
Effective communication protocols
Management of the awareness of the aim of the organization
Focusing over community needs and value
Demonstration of the control of discrimination among the community people by listening to them
Inspiring the other community workers to stand and protest for equal rights

QUALITY RESOURCES FOR
SUPPORTING
IMPLEMENTATION• Effective mapping of the communication is essential for the organization for
ensuring the guidance and the aim.
• The quality resources for the support of the implementation of the effective
communication protocols are as follows.
1. Mass media channels hosted by the organization which will reach to the
community people .
2. Community and the organization includes community based digital media
strategy for reaching the needed population
3. Interpersonal strategies including discussions for health risks and
counsellors.

PRESENTING INFORMATION
TO STAFF
• Presenting information to the staff is essential by the community officer.
• These includes the following steps.
1. Arrangements for a company meeting
2. Provision of the conceptual tools
3. Revealing the current statistics of the community and the needs of the
community
4. Comparing and contrasting the past statistics with the current statistics of
the status of community
5. Diversify and delivery of the plans for action
6. Suggesting to listen to the clients for helping them

MAINTAINENCE OF WORK
RELATED NETWORKS AND
RELATIONS• Reaching on the platform of
social media
• Scheduling for regular
team meets
• Showing gratitude's and
respect to employees
• Asking for suggestion to
the community clients
• Having updated work
schedule and projects for
the organizational aim
• Arranging reports and
projects for the
government for
highlighting the status of
the community people

MAINTENANCE OF WORK
RELATED RELATIONS AND
NETWORKS

REFERENCES
• Hunter, P., 1998. The National Aboriginal Community Controlled Health
Organisation. New Doctor, (70), p.11.
• Anderson, I. and Sanders, W., 2018. Aboriginal health and institutional
reform within Australian federalism.
• Anderson, I. and Brady, M., 2018. Performance indicators for Aboriginal
health services.
• Hunt, J. ,2018. Partnerships for Indigenous development: International
development NGOs, Aboriginal organisations and communities.

THANK YOU