HRMT20024 Assessment 1: Workplace Negotiation Process

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HRMT20024 Assessment 1
Week 11
Workplace Negotiation Process
Name:
Student number :
Campus:
Lecturer/tutor :

Article Title and full reference
Individual and Organizational Factors Promoting Successful Responses to
Workplace Conflict
Gilin Oore, Debra, Michael P. Leiter, and Diane E. LeBlanc. "Individual and
Organizational Factors Promoting Successful Responses to Workplace
Conflict." Canadian Psychology/Psychologie Canadienne 56.3 (2015): 301-
10. Web.

Article - objective
• Objective: The major objective of this research is to identify about the conflict
management that could be included in various organizations. it is a kind of
negotiation that must be included in the workplaces.
Research questions
• What are the interpersonal skills to improve workplace relationships?
• Ways of resolving conflicts?
• What is the appropriate way to handle conflict on site?

Article - method
• various interviews and the Data Analysis Method was used in collecting the
data from various resources. The study was conducted from the journal article
of Saint Mary’s University.

Article - findings
• The organizational factors for conflict success
• The use of training
• Use of coaching and mediation
• Work group conflict interventions
• The research has conducted interviews with leaders and it showed the different
opinions of employees.

Article - conclusion
• The deep understanding about managing the workplace conflicts
• It recognized the factors that can be implemented in the process of conflict
management.
• The article demonstrated use of training and mediation in resolving conflicts.
• The major objective of this research were analysed.

Article – how does it contribute to this week’s topic
• Provided idea about conflict management in an organization
• Provided support to make better industrial relations.
• It gained the ideas to understanding about understanding the use of
resources for reducing the conflicts of the organization
• The week topic became more beneficial by the help of this article.
• The skills related to workplace negotiations were identified by the general
article

References
• Gilin Oore, D., Leiter, M. P., & LeBlanc, D. E. (2015). Individual and
organizational factors promoting successful responses to workplace
conflict. Canadian Psychology/psychologie canadienne, 56(3), 301.
• Liu, Y., Wang, M., Chang, C. H., Shi, J., Zhou, L., & Shao, R. (2015). Work–
family conflict, emotional exhaustion, and displaced aggression toward others:
The moderating roles of workplace interpersonal conflict and perceived
managerial family support. Journal of Applied Psychology, 100(3), 793.
• Robertson, I. T., Cooper, C. L., Sarkar, M., & Curran, T. (2015). Resilience
training in the workplace from 2003 to 2014: A systematic review. Journal of
Occupational and Organizational Psychology, 88(3), 533-562.