MNG82001 - Analyzing Power: A Reflective Case Study on Workplace
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Case Study
AI Summary
This assignment presents a reflective case study analyzing the appropriate use of power in a healthcare setting, specifically an aged care facility in Australia. The case revolves around the experiences of an elderly patient, Mary, and the strategies employed by caregivers to support her well-being. It explores the application of power dynamics, ethical considerations, and organizational structures within the care unit. The study further investigates the roles and responsibilities of caregivers in managing complex situations, safeguarding patient information, and promoting a positive environment. The analysis includes questions designed to encourage critical thinking about the case and demonstrates potential learning outcomes related to leadership, communication, and cultural sensitivity in aged care settings. References to academic journals are included to support the analysis and provide a broader understanding of the concepts discussed. Desklib provides access to this assignment and other solved papers for students.

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ORGANIZATIONAL BEHAVIOR
THE APPROPRIATE USE OF
POWER IN THE WORKPLACE
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ORGANIZATIONAL BEHAVIOR
THE APPROPRIATE USE OF
POWER IN THE WORKPLACE
[Pick the date]
user
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Outline
Managerial Performance in team-work accepts the pooled talents for surveillance and events
concerning the actions and evolution of agendas for the extent of relational dealings within a
group of performers. The specified “knowledge” climaxes the elements of reflection of
performance as well as attitudes that convey fundamental principles of infrastructures besides
shared interchange of “spaces” amid the emotional and physical situations of miscellaneous
types of people. The effort and mutual association of the linked persons over the substantial
assertiveness and activities reveals the exposition of knowledge and productive consequences
(Bismark and Studdert, 2013). The story portrays the core and peripheral investigation of the
current circumstances that comprehends the behavioral measures of a “health-care unit” for
ensuing complications of senior populaces in Australia.
Implication of Power of Principles and attitude within the workplace (care unit)
The story revolves around distinguished types of individuals living in the communal care entity.
There are aged individuals with diverse and multidimensional necessities and with sophisticated
aptitudes of healthiness, maintenance and provision of fitness. One of the patients, named Mary
has lost his only son in car accident and her two daughters have moved her to the care unit. She
is suffering from Alzheimer’s disease and all measures of interactive features are conducted to
make her enable in forming choices relating to her happiness and alertness, and utilizing
anticipative, favorable, confirmatory and surpassing steps to reinforce the profitable and
spectacular aid (Burke et al. 2011). She has been engaged to perform creative works and
communicate with other residents. . There are diverse configurations of oldness, physical and
profound inconsistencies of psychic components, spiritual sentiments and opinions, feelings and
predicates--- belonging to varied cultural barriers, financial upbringings, and complications of
psychosomatic contentions, changes of views between the elders as well as new generations and
the like.
The tradition of interactive strategies helped to promote and introduce transformative setting
with the assessment of hazards in addition to risks and scrutiny of practicalities based on the
understandings of Mary’s psychosomatic and biological features of health (Healy, 2011). The
expert physicians and counselors supported substantial talks to raise a sustainable improvement
of pooled procedures encompassing database of her medical reports and considered the
1 | P a g e
Managerial Performance in team-work accepts the pooled talents for surveillance and events
concerning the actions and evolution of agendas for the extent of relational dealings within a
group of performers. The specified “knowledge” climaxes the elements of reflection of
performance as well as attitudes that convey fundamental principles of infrastructures besides
shared interchange of “spaces” amid the emotional and physical situations of miscellaneous
types of people. The effort and mutual association of the linked persons over the substantial
assertiveness and activities reveals the exposition of knowledge and productive consequences
(Bismark and Studdert, 2013). The story portrays the core and peripheral investigation of the
current circumstances that comprehends the behavioral measures of a “health-care unit” for
ensuing complications of senior populaces in Australia.
Implication of Power of Principles and attitude within the workplace (care unit)
The story revolves around distinguished types of individuals living in the communal care entity.
There are aged individuals with diverse and multidimensional necessities and with sophisticated
aptitudes of healthiness, maintenance and provision of fitness. One of the patients, named Mary
has lost his only son in car accident and her two daughters have moved her to the care unit. She
is suffering from Alzheimer’s disease and all measures of interactive features are conducted to
make her enable in forming choices relating to her happiness and alertness, and utilizing
anticipative, favorable, confirmatory and surpassing steps to reinforce the profitable and
spectacular aid (Burke et al. 2011). She has been engaged to perform creative works and
communicate with other residents. . There are diverse configurations of oldness, physical and
profound inconsistencies of psychic components, spiritual sentiments and opinions, feelings and
predicates--- belonging to varied cultural barriers, financial upbringings, and complications of
psychosomatic contentions, changes of views between the elders as well as new generations and
the like.
The tradition of interactive strategies helped to promote and introduce transformative setting
with the assessment of hazards in addition to risks and scrutiny of practicalities based on the
understandings of Mary’s psychosomatic and biological features of health (Healy, 2011). The
expert physicians and counselors supported substantial talks to raise a sustainable improvement
of pooled procedures encompassing database of her medical reports and considered the
1 | P a g e

requirement of physical movement that would revitalize her psychic situations. This confirmed
her treatment procedures with appropriate medicines, (Myagedcare.gov.au, 2019). The
demonstration of encouraging movements along with the competing challenges spots the
documentation of the emphasized approaches of investigating the viewpoints and interpretations
of Mary. This enabled the consultants to install organizational activities specifying materialistic
arrangements of assuring healthier relations among the caregivers and residents based on
productive presentations to ensure societal, administrative and virtuous standards of the
administrative integrities and values (Bowden, 2013). The Supervision of the Structural and
communal settings dictated the implication of the critical guidelines that sanctioned the
applicable support to elevate the financial plus social position of the casualties meeting assorted
systems of physical plus emotional disabilities (Aihw.gov.au, 2019).
Assessment of suitable effect of power
The operational groups continuously endeavor to transport extraordinary resources of interactive
programs to support the personal boons of the “care family”. The preparation involved head on
questionings, online appeal for evidence of the dignitaries as well as social media, messages and
conducting reviews of the shared structure, primary accoutrements of interacting for example,
the Twitter and Facebook plus Linked In, and all that. There are amazing reactions and
recommendations of the people who certified acceptable queries regarding the setting of
compilation and implantation of values at the care family (Epstein, 2011). The enhanced
strategies of performance, societal preparation, and the synchronization of means of
broadcasting, re-establishment of individuals in community development sponsored combined
restoration and advancement of programs to rejuvenate the ladders of psychological revolt
The distinction of exchanging of assessments and viewpoints has boosted to maintain the
recovering etiquettes of the experiences of prevailing norms as well as intellectual suitability.
There are subsequent documentations for the consideration, expertise, communicative flairs,
bravery in addition to assurances to drive headlong with the encouraging spirit and self-
composure in expressing deepest temperament (Conger and Riggio, 2012). The persons became
confident to work together absolutely and realize the moods of self-determining attitude to
efficaciously found their oral abilities over and done with forceful participation in quite a few
conferences and seminars to embed the communicative trainings. There evolved multi-cultural
2 | P a g e
her treatment procedures with appropriate medicines, (Myagedcare.gov.au, 2019). The
demonstration of encouraging movements along with the competing challenges spots the
documentation of the emphasized approaches of investigating the viewpoints and interpretations
of Mary. This enabled the consultants to install organizational activities specifying materialistic
arrangements of assuring healthier relations among the caregivers and residents based on
productive presentations to ensure societal, administrative and virtuous standards of the
administrative integrities and values (Bowden, 2013). The Supervision of the Structural and
communal settings dictated the implication of the critical guidelines that sanctioned the
applicable support to elevate the financial plus social position of the casualties meeting assorted
systems of physical plus emotional disabilities (Aihw.gov.au, 2019).
Assessment of suitable effect of power
The operational groups continuously endeavor to transport extraordinary resources of interactive
programs to support the personal boons of the “care family”. The preparation involved head on
questionings, online appeal for evidence of the dignitaries as well as social media, messages and
conducting reviews of the shared structure, primary accoutrements of interacting for example,
the Twitter and Facebook plus Linked In, and all that. There are amazing reactions and
recommendations of the people who certified acceptable queries regarding the setting of
compilation and implantation of values at the care family (Epstein, 2011). The enhanced
strategies of performance, societal preparation, and the synchronization of means of
broadcasting, re-establishment of individuals in community development sponsored combined
restoration and advancement of programs to rejuvenate the ladders of psychological revolt
The distinction of exchanging of assessments and viewpoints has boosted to maintain the
recovering etiquettes of the experiences of prevailing norms as well as intellectual suitability.
There are subsequent documentations for the consideration, expertise, communicative flairs,
bravery in addition to assurances to drive headlong with the encouraging spirit and self-
composure in expressing deepest temperament (Conger and Riggio, 2012). The persons became
confident to work together absolutely and realize the moods of self-determining attitude to
efficaciously found their oral abilities over and done with forceful participation in quite a few
conferences and seminars to embed the communicative trainings. There evolved multi-cultural
2 | P a g e
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principles developing from diverse races and countrywide diversities of customary flavor that
generate subtle forms of communicating hunts amid the care operators.
The caregivers remained enormously employed to evaluate the crucial priorities of Mary and
successfully verbalized the approaches to crack the resolutions to the approaching odds and ends
(Lau et al. 2014). The discussions in assessments and opinions differentiated the personalities
dealing with the background and genuineness of the distinct populations. Mary’s attitude is
preserved with the pulling down of disease-ridden moods and views to widen the standpoints of
idealistic philosophies and consciences of organized style of existence (Powell, 2014). The
societal and radical involvements through the official visit of the legal community, protected
associations and foundations helped the mission of economic, physical and emotional funding
to heal the diversified varieties of desolated frame of mind and attitudes. She revealed herself
to persistently been reviled by the domestic associates, supporters and families that requires to
be reformed with organizational restructuring of the civilization (Philip and Sharma, 2013).
There are facilities of successive responsibility at the inflowing of prospects to the medicinal
establishment’s involvement of prolific services toward operational procedures of biological
syndromes, dental impediments, spiritual sicknesses, nurture of ailments, healing plan, surgical
cure plus other systems of attentive dealings. The social employees of the group endeavored to
deliver all arrangements of indispensible features to create the platform for flexible setting and
displayed the self-assured flairs to streamline the hindrances of communication (Głowacki and
Jackson, 2014).
The present situation and the leading detection
The situation portrays about the projected and comprehensive viewpoints of the associates of
performing side of a Health Care Organization related to Aged Care, in Australia that reproduce
the multipurpose flair and facilities to overwhelm the diverse segments of the socialized welfare
arrangement. It is generally assessed that the administrative leaders ought to produce a
specifically substantial demonstration of directional qualities in spectacular health care events
and discreet forms of committed actions (Aph.gov.au, 2019). Generally speaking, counselors are
expected to initiate varied practices of physical and psychological activities as well as lead their
players to undertake the responsibilities that manage their movements and performances
3 | P a g e
generate subtle forms of communicating hunts amid the care operators.
The caregivers remained enormously employed to evaluate the crucial priorities of Mary and
successfully verbalized the approaches to crack the resolutions to the approaching odds and ends
(Lau et al. 2014). The discussions in assessments and opinions differentiated the personalities
dealing with the background and genuineness of the distinct populations. Mary’s attitude is
preserved with the pulling down of disease-ridden moods and views to widen the standpoints of
idealistic philosophies and consciences of organized style of existence (Powell, 2014). The
societal and radical involvements through the official visit of the legal community, protected
associations and foundations helped the mission of economic, physical and emotional funding
to heal the diversified varieties of desolated frame of mind and attitudes. She revealed herself
to persistently been reviled by the domestic associates, supporters and families that requires to
be reformed with organizational restructuring of the civilization (Philip and Sharma, 2013).
There are facilities of successive responsibility at the inflowing of prospects to the medicinal
establishment’s involvement of prolific services toward operational procedures of biological
syndromes, dental impediments, spiritual sicknesses, nurture of ailments, healing plan, surgical
cure plus other systems of attentive dealings. The social employees of the group endeavored to
deliver all arrangements of indispensible features to create the platform for flexible setting and
displayed the self-assured flairs to streamline the hindrances of communication (Głowacki and
Jackson, 2014).
The present situation and the leading detection
The situation portrays about the projected and comprehensive viewpoints of the associates of
performing side of a Health Care Organization related to Aged Care, in Australia that reproduce
the multipurpose flair and facilities to overwhelm the diverse segments of the socialized welfare
arrangement. It is generally assessed that the administrative leaders ought to produce a
specifically substantial demonstration of directional qualities in spectacular health care events
and discreet forms of committed actions (Aph.gov.au, 2019). Generally speaking, counselors are
expected to initiate varied practices of physical and psychological activities as well as lead their
players to undertake the responsibilities that manage their movements and performances
3 | P a g e
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(Colbert, 2010). There lays plenteous exploration regarding management’s organizational
strategies, dispositions and conducts in addition to the performers’ assertiveness and responses
towards the social worker or counselor. The members or performers that the adviser or the
commander establishes the traditions or leads indication ought to provide an extensive
uniqueness of environments and originalities (Boonwaat et al. 2016). Every single follower’s
provisions are consistently wide-ranging focused on their numerous controlling powers of
satisfaction for assorted features of their livelihood, such as compensation, operative
backgrounds, enlightening management, or else social group (Davis, 2011). Consequently the
guide not only requires to head their set of players to acknowledge each multifarious sort of
situations they meet, nevertheless also need to realize every particular member’s psychosomatic
backgrounds and cooperate with them.
How would you look at the responsibilities of caregivers?
Explanation with illustration
There are worthwhile plans to straighten out the happenstances of Alzheimer’s, dementia and
schizophrenia as well as supplementary disorders of emotional clashes relating to physical and
perceptual landscapes of the affected ones, like Mary The caregivers connected to “health and
care unit” are disposed to motivate the balanced calmness and supremacy to deal with the
pressures of life, readiness with self-assurance without any pain. They are competent to classify
the correct verdicts on plentiful aspects of difference of opinion (Schmitt, 2012).
The substances are originated on the performance of delivery founded on governmental
instructions of indistinguishable space of necessities for the same manner of directions and
platforms to transmit the complicated and numerous treaties of views and strategies shaped to
encourage anti- discrimination directive at the care sector. It transports safety procedures based
on outlook, commitment relating to reserved plus common services irrespective of sexual
category, conviction, ineffectiveness, matrimonial eminences, considerate friendship etc.
(Saunila et al. 2014).
The employees associated with the care unit lay importance on the performances of governing
the negligence of societies and plans to oppose the convinced barriers of discrimination amongst
unrelated mind-sets of individuals. The staffs attempt to treat the individuals with equality plus
4 | P a g e
strategies, dispositions and conducts in addition to the performers’ assertiveness and responses
towards the social worker or counselor. The members or performers that the adviser or the
commander establishes the traditions or leads indication ought to provide an extensive
uniqueness of environments and originalities (Boonwaat et al. 2016). Every single follower’s
provisions are consistently wide-ranging focused on their numerous controlling powers of
satisfaction for assorted features of their livelihood, such as compensation, operative
backgrounds, enlightening management, or else social group (Davis, 2011). Consequently the
guide not only requires to head their set of players to acknowledge each multifarious sort of
situations they meet, nevertheless also need to realize every particular member’s psychosomatic
backgrounds and cooperate with them.
How would you look at the responsibilities of caregivers?
Explanation with illustration
There are worthwhile plans to straighten out the happenstances of Alzheimer’s, dementia and
schizophrenia as well as supplementary disorders of emotional clashes relating to physical and
perceptual landscapes of the affected ones, like Mary The caregivers connected to “health and
care unit” are disposed to motivate the balanced calmness and supremacy to deal with the
pressures of life, readiness with self-assurance without any pain. They are competent to classify
the correct verdicts on plentiful aspects of difference of opinion (Schmitt, 2012).
The substances are originated on the performance of delivery founded on governmental
instructions of indistinguishable space of necessities for the same manner of directions and
platforms to transmit the complicated and numerous treaties of views and strategies shaped to
encourage anti- discrimination directive at the care sector. It transports safety procedures based
on outlook, commitment relating to reserved plus common services irrespective of sexual
category, conviction, ineffectiveness, matrimonial eminences, considerate friendship etc.
(Saunila et al. 2014).
The employees associated with the care unit lay importance on the performances of governing
the negligence of societies and plans to oppose the convinced barriers of discrimination amongst
unrelated mind-sets of individuals. The staffs attempt to treat the individuals with equality plus
4 | P a g e

regulation. The establishment provides massive support of developmental programs and intends
to undertake the investigation of multiple sorts of injustice and interruption of the community
around the nation (Boonwaat et al. 2016).
Q What are the practices of Safeguarded information?
Clarification with illustration
The uniqueness of the documented dilemma of individuals is well handled by the admirers of the
care division as the workers depend on the precautionary landscapes of the safeguarded measures
of protecting of statistics of the occupants. The performance of defensive formulation of records
directed by “Australian Administration” built on the allowance of facts categorizes the persons.
The act assures the safety of different data in care unit to keep the authorized dealings following
the management of Australian policies of legalized coordination (Gillett et al. 2011). Consulting
to the proclamations of the directive, the chronicles of evidence are suitably approved as well as
no inquisitiveness or interposition is acceptable to empower the susceptibility of evidences. The
confirmation of report is vibrant, up-to-date through the applicability of evidence (Simpson and
Edward, 2011).
5 | P a g e
to undertake the investigation of multiple sorts of injustice and interruption of the community
around the nation (Boonwaat et al. 2016).
Q What are the practices of Safeguarded information?
Clarification with illustration
The uniqueness of the documented dilemma of individuals is well handled by the admirers of the
care division as the workers depend on the precautionary landscapes of the safeguarded measures
of protecting of statistics of the occupants. The performance of defensive formulation of records
directed by “Australian Administration” built on the allowance of facts categorizes the persons.
The act assures the safety of different data in care unit to keep the authorized dealings following
the management of Australian policies of legalized coordination (Gillett et al. 2011). Consulting
to the proclamations of the directive, the chronicles of evidence are suitably approved as well as
no inquisitiveness or interposition is acceptable to empower the susceptibility of evidences. The
confirmation of report is vibrant, up-to-date through the applicability of evidence (Simpson and
Edward, 2011).
5 | P a g e
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References
Myagedcare.gov.au. (2019). {meta.og.title}. [online] Available at:
http://www.myagedcare.gov.au/about-us/aged-care-workforce [Accessed 4 February 2019].
Aihw.gov.au. (2019). Aged care in Australia (AIHW). [online] Available at:
http://www.aihw.gov.au/aged-care/residential-and-community-2011-12/aged-care-in-australia/
[Accessed 4 February 2019].
Aph.gov.au. (2019). 'Caring for the Elderly' - an Overview of Aged Care Support and Services in
Australia – Parliament of Australia. [online] Available at:
http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/
Publications_Archive/archive/agedcare [Accessed 4 February 2019].
Bismark, M. and Studdert, D. (2013). Governance of quality of care: a qualitative study of health
service boards in Victoria, Australia. BMJ Quality & Safety, 23(6), pp.474-482.
Boonwaat, L., Fletcher-Lartey, S. and Conaty, S. (2016). Underreporting of influenza outbreaks
in aged care facilities in South Western Sydney, Australia, 2014. Western Pacific Surveillance
and Response, 7(1), pp.32-34.
Bowden R, P. (2013). Psychosocial Safety Climate: Role and Significance in Aged Care. Occup
Med Health Aff, 01(06).
Burke, R. J., Cooper, C. L. and Clarke, S. (2011) Occupational Health and Safety, 2nd ed.
England: Gower Publishing, Ltd.
Colbert, B.A. (2010) ‘The Complex Resource-based View: Implications for Theory and Practice
in Strategic Human Resource Management,’ Academy of Management Review, 28 (3) pp. 341–
358.
Conger, J. A. and Riggio, R. E. (2012). The Practice of Leadership: Developing the Next
Generation of Leaders, 2nd ed. Oxford: Butterworth Heinemann.
Davis, A. (2011). Leadership, Teamwork and Trust. 3rd ed. New York: Harper Collins.
6 | P a g e
Myagedcare.gov.au. (2019). {meta.og.title}. [online] Available at:
http://www.myagedcare.gov.au/about-us/aged-care-workforce [Accessed 4 February 2019].
Aihw.gov.au. (2019). Aged care in Australia (AIHW). [online] Available at:
http://www.aihw.gov.au/aged-care/residential-and-community-2011-12/aged-care-in-australia/
[Accessed 4 February 2019].
Aph.gov.au. (2019). 'Caring for the Elderly' - an Overview of Aged Care Support and Services in
Australia – Parliament of Australia. [online] Available at:
http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/
Publications_Archive/archive/agedcare [Accessed 4 February 2019].
Bismark, M. and Studdert, D. (2013). Governance of quality of care: a qualitative study of health
service boards in Victoria, Australia. BMJ Quality & Safety, 23(6), pp.474-482.
Boonwaat, L., Fletcher-Lartey, S. and Conaty, S. (2016). Underreporting of influenza outbreaks
in aged care facilities in South Western Sydney, Australia, 2014. Western Pacific Surveillance
and Response, 7(1), pp.32-34.
Bowden R, P. (2013). Psychosocial Safety Climate: Role and Significance in Aged Care. Occup
Med Health Aff, 01(06).
Burke, R. J., Cooper, C. L. and Clarke, S. (2011) Occupational Health and Safety, 2nd ed.
England: Gower Publishing, Ltd.
Colbert, B.A. (2010) ‘The Complex Resource-based View: Implications for Theory and Practice
in Strategic Human Resource Management,’ Academy of Management Review, 28 (3) pp. 341–
358.
Conger, J. A. and Riggio, R. E. (2012). The Practice of Leadership: Developing the Next
Generation of Leaders, 2nd ed. Oxford: Butterworth Heinemann.
Davis, A. (2011). Leadership, Teamwork and Trust. 3rd ed. New York: Harper Collins.
6 | P a g e
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Epstein, I. (2011) 'Linking Ethics To Community Practice: Integrative Learning As A Reflective
Practice'. Reflective Practice 12(1) pp. 127-138.
Gillett, A., Ajasafe, F. and Lovell, H. (2011) Integrated Communication Plan - For the UK
Mobile Phone Market. 3rd ed. New York: Wiley.
Glasby, J. (2012) Understanding Health and Social Care, 2nd ed. London: The Policy Press
Głowacki, M. and Jackson, L. (2014). Public media management for the twenty-first century.
New York: Routledge.
Healy, J. (2011) Improving health care safety and quality: reluctant regulators, 3rd ed. England:
Ashgate Publishing
Lau, R., Willetts, G., Hood, K. and Cross, W. (2014). Development of self-efficacy of newly
graduated registered nurses in an aged care program. Australasian Journal on Ageing, 34(4),
pp.224-228.
Philip, A., and Sharma, S. (2013) 'A Stochastic Reward Net Approach For Reliability Analysis
Of A Flexible Manufacturing Module'. Int J Syst Assur Eng Manag 4(3), pp. 293-302.
Powell, T. (2014). Strategic management and the person. Strategic Organization, 12(3), pp.200-
207.
Saunila, M., Pekkola, S., and Juhani U. (2014) 'The Relationship Between Innovation Capability
And Performance'. Int J Productivity and Perf Mgmt 63(2), pp. 234-249
Schmitt, N. (2012) The Oxford Handbook of Personnel Assessment and Selection, Oxford:
Oxford University Press
Simpson, C. and Edward T. (2011) 'Learning Conversations As Reflective Practice'. Reflective
Practice 12(4), pp. 469-480.
7 | P a g e
Practice'. Reflective Practice 12(1) pp. 127-138.
Gillett, A., Ajasafe, F. and Lovell, H. (2011) Integrated Communication Plan - For the UK
Mobile Phone Market. 3rd ed. New York: Wiley.
Glasby, J. (2012) Understanding Health and Social Care, 2nd ed. London: The Policy Press
Głowacki, M. and Jackson, L. (2014). Public media management for the twenty-first century.
New York: Routledge.
Healy, J. (2011) Improving health care safety and quality: reluctant regulators, 3rd ed. England:
Ashgate Publishing
Lau, R., Willetts, G., Hood, K. and Cross, W. (2014). Development of self-efficacy of newly
graduated registered nurses in an aged care program. Australasian Journal on Ageing, 34(4),
pp.224-228.
Philip, A., and Sharma, S. (2013) 'A Stochastic Reward Net Approach For Reliability Analysis
Of A Flexible Manufacturing Module'. Int J Syst Assur Eng Manag 4(3), pp. 293-302.
Powell, T. (2014). Strategic management and the person. Strategic Organization, 12(3), pp.200-
207.
Saunila, M., Pekkola, S., and Juhani U. (2014) 'The Relationship Between Innovation Capability
And Performance'. Int J Productivity and Perf Mgmt 63(2), pp. 234-249
Schmitt, N. (2012) The Oxford Handbook of Personnel Assessment and Selection, Oxford:
Oxford University Press
Simpson, C. and Edward T. (2011) 'Learning Conversations As Reflective Practice'. Reflective
Practice 12(4), pp. 469-480.
7 | P a g e
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