Workplace Relationship Development: A Critical Analysis Report

This report examines the critical importance of developing positive relationships within the workplace, emphasizing its direct impact on organizational success, employee engagement, and productivity. The report utilizes a case study of Goole Hospitals NHS Trust to illustrate the real-world consequences of poor workplace relationships, highlighting issues arising from mergers, communication barriers, and lack of trust. It critically assesses the benefits of employee development, including training programs, and evaluates various development vehicles like cross-training and demonstrations, determining their suitability for addressing individual employee needs. Furthermore, the report develops a plan for addressing identified requirements and employee expectations, emphasizing the role of leadership in fostering transparency, trust, and open communication to create a healthy and collaborative work environment. The report underscores the importance of diversity training and employee participation in decision-making processes to mitigate conflicts and promote a more inclusive and productive workplace.

Developing relationship and workplace

Table of Contents
INTRODUCTION ...............................................................................................................................3
MAIN BODY ......................................................................................................................................3
1. Critical assessment of the potential benefit of developing the employees ...............................3
2. Evaluating development vehicles available to an enterprise and determining extend up to
which it is suitable for catering the development need of an individual.........................................6
3. Developing a plan for catering to the identified requirement as well as expectation of
employees........................................................................................................................................8
CONCLUSION..................................................................................................................................12
REFERENCES...................................................................................................................................13

INTRODUCTION
In present highly competitive and dynamic business environment good relationship between
employees is very much important in context of driving firm towards success. The growth of an
organization is completely dependent on the relationship between workers. Manager in enterprise is
required to develop good working environment at workplace, as this will help them in providing
staff a chance to strengthen their relationship with each other. Employees relationship also have
direct as well as significant influence on business culture as well as performance. Rise in the
conflicts in workplace can have negative effect on reputation of the firm. Increase in number of
disputes among members as well as management can have adverse effect on customer services,
productivity and profitability of an organization. Cooperative working as well as good relationship
between workers is the key factor which support business entities in gaining competitive advantage.
The report has focus on identifying the significance as well as value of developing
relationship at workplace. In present study, the case study of Goole Hospitals NHS Trust has been
selected an example to demonstrate the way the relationship between employees effect business
operations as well as organizational performance. It also emphasizes on benefits to an individual
and company in context of developing employees at workplace.
MAIN BODY
1. Critical assessment of the potential benefit of developing the employees
Goole Hospitals NHS is the trust which consists of approx. forty-seven thousand employees.
An organization was formed as a result of merger. Business entity has to face several issues after
merger. As at the region or place where merger there culture was completely different. Lack of an
effective communication due to language barriers has given rise to the conflicts between trade
unions as well as management. As a result of which the relationship between workers were
confrontational. In addition to this there was low level of trust between management and
employees. Due to lack of trust, workers were not allowed to participate in decision making
procedure, and manager in Goole Hospitals NHS used to take explicit decision related to the
employees. Increase in conflicts as well as stressful working environment has direct as well as
significant effect on the reputation of firm (Mohammadi, Tavakoli and Babaei, 2017.).
It is required by manager in Goole Hospitals NHS organization to developed an effective
employment policies. In addition to this, an organization is required to make investment on
developing the employees. As, investment on developing human resource is considered to be as an
effective strategy, as benefit of this can be gained by both company and individual worker. It is

required by the manager in Goole Hospitals NHS to providing training to workers, as this will
support in developing team of highly talented as well as skilled workforce which is very much
crucial in context of driving company towards success. Training can be referred to as a planned
procedure which is especially designed to for modifying behavior as well as supporting staff to
develop various skills as well as core competencies which is required for performing specific task at
workplace (BOLLMANN, 2017). It is required by management in an enterprise to provide
employees with learning as well as development opportunities, as this strategy will support them in
demonstrating that they have concern for issues faced by workers at workplace which is considered
to be very crucial in order to develop strong relationship with employees. Providing of training as
well as learning opportunities is considered to be as an appropriate strategy as this also support
management in ensuring an effective as well as efficient utilization of resources. In addition to this,
training and development strategy will also support manager in developing highly creative and
healthy workplace culture which is very much crucial for supporting firm in gaining the competitive
advantage at the workplace (Chen, 2018.).
Training and development tactics will also assist an organization in attraction more talented
skilled employee. It also helps firm in increasing productivity as well as working efficiency. This
will support business entity in reducing the employees turn overrate. It is required by manager in an
organization to develop an effective work environment within an enterprise, as this will assist
management in ensuring employee engagement in business activity. Training and development also
support management in increasing employees' morale which is very much crucial in context of
encouraging them to increase their participation in business activities.
Benefit of providing training to employees is that, highly trained workers supports an
organization in expanding business. They also support an enterprise in dealing with several business
issuers. Trained employees also bring in organization innovative ideas which can be utilized either
for improving business performance or gaining competitive advantage in the marker (Logue,
2017). They also assist an organization in delivering the professional service to customer. In
addition to this, development program also helps management in bringing all workers to higher
level so that they could can similar knowledge as well as abilities.
In addition to this, workers development also support companies in increasing sales as well
as profitability. It also enables an organization to run effectively (Cooper, 2018). In addition to this,
training program also enables manager or leader to identify the potential employees. Training and
development strategy is considered to be effective as it assists in reducing the supervision. It also
helps in providing motivation to staff as well as inspiring them to increase their participation in
business activities. Reduction in costs, improved quality of products, high level of satisfaction is a

result which company might expect in return after providing training as well as development
opportunities to staff. In addition to this, Training manages to get the workers in a safe environment
where the feeling to interact and learn prevails, every employee is more or less at a similar level,
this makes the questioning as well as discussion more fruitful.
In context of the case study, if the management in Goole Hospitals NHS would have
provided training, learning and development opportunities to staff members, this could have helped
business entity in elimination ethical, legal as well as other issues. Training and development
strategy would have assisted management in gaining the trust of workers. It would have supported
business entity in ensuring employee engagement (Ilnytskyy, 2017). If management in Goole
Hospitals NHS had permitted its employees to participate in decision making procedure this would
have aid firm in eliminating conflicts, This strategy would have helped management in
strengthening their relationship with workers. Considering the issues in case study of Goole
Hospitals NHS, manager is required to provide diversity training, which involves explanation about
the way people have different views. It also includes techniques to value diversity.
In context of Goole Hospitals NHS,, if management in an enterprise had provided training to
their staff then this tactic would have aid firm in eliminating the various issues related to merger. In
addition to this, by making investment on training and development of employees, firm can gain
higher rate of return on investment. Training strategy would have assisted management in Goole
Hospitals NHS identifying those potential employees who can support business entity in
accomplishing desired objectives (Kona and Tadimalla, 2017). It can also be utilized by
management for communication employees about the objective of merger, as this tactic would have
support firm in ensuring the support of workers in context of change management process (Devine,
Tyson and Jones, 2018). As if potential workers feel that, they are provided with a chance to grow,
employees will understand the expectation of an enterprise from them. In addition to this, training
and development strategy enables an enterprise to develop future leaders which is very much
important in context of growth of business. It is required by the manager or leaders in Goole
Hospitals NHS to listen carefully the problem faced by employees and provide them an effective
solution, as this strategy will support management in redeveloping trust (Mescheder, Geiger and
Nowozin, 2018). Leader should be transparent in context of sharing business information with staff,
as this tactic will help them in strengthening their relationship with employees which is very
important in context of success and growth of organization.
In addition to this, training will assist employees in dealing with the sensitive diversity
issues. It will enable person to develop the skills as well as capabilities which are required to
perform specific task at workplace. Training will support a person in improving their performance

at workplace and enables an individual to make their significant contribution in accomplishment of
business objectives. By attesting the training and development program an individual can increase
their knowledge about business as well as can develop various competencies which can be helpful
in fostering their personal as well as professional growth. In addition to this, by participating in
training an individual can keep themselves update about company objectives, policies and
strategies. Training as well as career development opportunities provided by company enables an
individual to feel, satisfied from their work and retain their job for long time. Proper training help
an individual in developing the self confidence (Eby, Allen and Mancini,2017). It will enable an
individual to approach, learn and integrate new technologies constantly. Training also supports
person in generating quality results.
2. Evaluating development vehicles available to an enterprise and determining extend up to which
it is suitable for catering the development need of an individual
Catering to the development needs of workers is very much important in context of both
organization and supporting employees personal growth. As it also helps an organization in
providing high level of satisfaction to workers. The human relation theory of Elton Mayo , states
that an individual want to be a part of such company or team which offers them chance to develop.
This hypothesis also depicts that there is direct as well as significant relationship between social
variables as well as productivity (Salas and Cannon‐Bowers, 2017). Human relation theory states
that productivity or performance of an individual at workplace is completely based on sanctification
gained by them from the situation at workplace. It is also reveals that effectiveness of any company
or business is completely based on the relationship between management and workers. Manager in
an enterprise is required to analyze the behavior of employees at workplace, as this strategy will
help them in identifying the suitable strategies for managing relationship between employees
(LEON, 2017). Human relation approach of management is based on the assumption that it is very
much important for management to ensure strong as well as good relation between employees in
context of driving an organization towards accomplishment of desired objectives.
There are several development vehicles such as apprenticeship, coaching, training,
demonstrations and seminars can be organized by management in an enterprise in order to provide
workers with leaning as well as growth opportunities. In Context of Goole Hospitals NHS,
apprenticeship is the development vehicle available with business entity, by utilizing this strategy
management can provides employees an opportunity to lean or develop skills while working.
Manager in an organization can conduct different assessment, this strategy is considered to be
effective as it helps management in providing development opportunities to workers without

making any comprises in the routine business operations. The different development vehicles are :
Cross training : It is considered to be as an appropriate development vehicle. Cross training
enables workers to experience other activity, which allows employees to enhance ability but also
gives organization the benefit of having worker who can perform more than one job. Cross-training
also gives worker a better appreciation at workplace.
Demonstrations : This development vehicles is considered to be as the best in context of catering
to the learning needs of employees. Demonstrations is considered to be as the best way to help
employees in developing the technical skills. In addition to this, it is considered to be an appropriate
technique for teaching workers about the techniques which can be utilized for preventing workplace
injury. These techniques also provides workers to ask questions and enables them to get quick
answers. Demonstrating is the best technique to ensure learner engagement in the procedure.
Demonstration supports workers in developing the understanding about the task (Quach, Von
Behren and Nguyen, 2018). It also helps people in identifying their roles and responsibilities.
Coaching : The primary aim of coaching is to support workers in bringing improvement in their
performance at workplace. Coaching is considered to be as an appropriate strategy for catering to
the need of individual. It is considered to be as less formal training technique as compared to other
methods. During coaching, employees also get a chance to work with employer. Coaching is
considered to be as an effective development vehicles, as it provides both employer and workers to
perform on same platform. This technique also enables workers to get the regular instruction,
feedback as well as guidance from supervisor which further assist them in improving their
performance at workplace. In addition to this, coaching enables employer and employee to
strengthen their relationship. It also provides employer opportunity to analyst the behavior of
workers during the task and hence helps them in making suitable decisions.
Apprenticeship : It is considered to be technique of providing the training to inexperienced
employees. In context of Goole Hospitals NHS, apprenticeship program will assist management a
chance to shape as well as support inexperienced staff. In addition to this, it will also help manager
in supporting employees to develop abilities as well as core competencies which are required for
performing various tasks in the future (Milligan-Saville, Tan and Harvey, 2017). It provides new
employees an opportunity to earn income while learning. Providing apprenticeship is considered to
be as appropriate technique for encouraging employees to develop learning attitude. It helps
management in catering to the needs of inexperienced staff. Apprenticeship integrates supervised
training on the job with classroom education in a formal, organized program which can last for one
year or more.
Drilling : This is considered to be as an effective development vehicle, as employer can offers

workers an opportunity to apply their abilities or knowledge in real life. Drilling enables employees
to gain real life experience.
All the above techniques enables tutor to determine whether an individual has gained
specific skills or knowledge or not. The abilities, core competencies and knowledge gained from
the different above mentioned programs can be quickly applied by employees while performing
various tasks at workplace. Apprenticeship, coaching, drills are considered to be as an appropriate
method for providing employees training related to new equipment as well as procedure.
The biggest drawback of above mentioned training methods such as couching, drilling are
not appropriate in context of large group. In addition to this, other disadvantage is that coaching can
be disruptive to the coach’s productivity. In context of Goole Hospitals NHS might lead to the
additional expenses to firm, an enterprise is paying to those workers who are being trained on the
job. In other words, company is paying salaries or wages to unproductive staff.
Online training : This is the technique which is implemented by Goole Hospitals NHS for
providing training to employees at different locations. The biggest advantages of online training is
that it is less expensive as compared to other methods. In addition to this, other advantage is that
online training program by Goole Hospitals NHS has provided trainers a growing array of choices
for matching training programs to worker knowledge and ability levels (Sadeh-Koniecpol,
Brubaker and Hong, 2018).
The major drawback is that in order to get online training it is very much crucial for an
individual to posses depth technical knowledge or skills. Other biggest disadvantages is that Self-
instruction offers limited opportunities to receive context-specific expert advice or timely response
to questions.
It is required by manager in Goole Hospitals NHS to adopt Blended Learning Approach,.
This suggestion has been provided based on the fact that every individual at workplace has different
training requirement. There are different types or combinations of techniques can be applied by
manager or leader in an organization for providing training to workers on single topic. Blended
approach states that there are different variables or constituents such as subject matter, budget,
compliance issues, types of learners etc. which can have direct as well as significant effect on
training program.
3. Developing a plan for catering to the identified requirement as well as expectation of employees
Training is required to be provided to employees, in a situation when they failed to workl
according to the set standards. At the initial stage of developing a training planning leaders or
manager in an organization should set the objectives. It is very much important for manager or

leader in GoGoole Hospitals NHS to conduct analyses within an organization.
The purpose of training program in Goole Hospitals NHS is :
 To support employees in increasing their knowledge about the medical practices.
 To support workers in developing the positive attitude which is very much crucial in
context of pharmaceutical management as well as developing good environment in an
organization.
 To help employees in strengthening abilities which is required for conducting medical
practices.
Goal of training : The goal of training to bring improvement in quality of services which is offered
by Goole Hospitals NHS to its customers.
Training need assessment
There are type of analysis can be done for assessing the training need by employees. These are:
Business analysis: It includes the determination of need of company. This activity also involves
analysis of organizational objectives, policies, procedures etc.
Person analysis: This act includes the people or employees in an organization those who requires
training. Person analysis also supports management in developing the understanding about
expectation of person from company. There are several techniques which can be utilized for
conducting personal analysis includes personal observation by manager or leader, interview, etc.
Task analysis: This activity includes the analysis of work. Task analysis is considered to be as the
techniques which is generally utilized for determining the skills as well as knowledge required by
an individual for performing specific activity at workplace (Larsen, 2017).
Performance analysis: It is the strategy which is applied by manager or leader in an organization for
measuring the performance of employees at workplace. There are several techniques which can be
utilized for measuring the performance of workers these are 360 degree, balance score card, etc. In
context of GoGoole Hospitals NHS, manager or leaders in an enterprise utilizes 360 degree
technique for measuring employees performance at workplace.
Training suitability analysis: This analysis is conducted to determine whether training is the desired
solution. In context of GoGoole Hospitals NHS, business entity can take feedback from customers,
as this will assist management in determining the training need by employees.
Cost benefit analysis: It is conducted for determine the benefit that company can have in context of
making investment on the developing employees. An Effective training results in a return of value

to the firm which is greater than the initial investment to produce or administer the training.
Manager in an enterprise while making the training plan should consider various factors
such need of particular training, budget, resources, purpose of training etc. Before making the
training it is required by manager in Goole Hospitals NHS, as this will assist management in
determining the availability of resources which is required for organizing specific event In addition
to this, it is also crucial for manager or leaders in a company to develop the understanding about the
fact that each and every individual might have different learning capabilities as well as style
(Denison, Daoust and Loh, 2018). For instance, According to the Honey Mumford model there are
mainly four types of learners these are :
Activists: learner which this type of learning style gain knowledge by participating in business
activities. As Nhs, application of this type of learning can be quite risk, as there can be high chances
of medical errors. People with activists style have focus ion gaining practical knowledge. Manager
or leaders in Goole Hospitals NHS, can promote group discussions in order to cater the learning
needs of such types of employees. In addition to this, various other learning activities can be
executed such as puzzles, competitions etc.
Theorists: An individual with this type of needs models as well as ideas with a specific end goal to
participate in the learning process. Learners with theorists learning style apply their knowledge as
well as theories in their routine tasks. Leader in Goole Hospitals NHS can arrange various learning
activities such as stories, sharing of background information, applying concepts theoretically ,
quotes etc, as this will assist leader or manger in catering to the learning needs of employees with
theorist style.
Pragmatists: People with this type of learning style have understanding about the way they can
apply their knowledge as well as skills in their work. Learner with pragmatists learning style prefer
to conduct various experiments. These employees have creative as well as critical thinking which
enables them to develop new ideas for enhancing their knowledge. An individual with pragmatists
learning style learn better through taking time to think about the way of applying their learning into
real life situation.
Reflectors: Learners with these types of leaning style gain knowledge by watching as well as
observing thing surrounding them. An individual with reflector learning approach prefer to remain
back and see encounters from different secondary points of view, collecting information. These
people prefer to explore the opportunity to work towards a suitable conclusion. An individual with
this learning style preferred to participate in discussions (Zeb, Abdullah and Javaid, 2018). Leaders
or managers in Goole Hospitals NHS, can provide regular instruction, guidance as feedback to these
people, as this will assist management in catering to the need of learners.

Area Topics to be included in
training
Target group
selection Hospital formularises
National pharmaceutical policy
Essential medicines lists
Utilisation of medical
instruments
Safety techniques maltreated to
handling of hazardous material.
Decision as well as policy
maker in Goole Hospitals
NHS.
Medical staff including nurses,
care providers, doctors etc.
Administrative staff
Cleaning staff
Procurement Quality assurance
Organization of procurement
service
Payment methods
Scheduling of purchase
Employees in finance
department
Senior officials
Purchase manager in Goole
Hospitals NHS.
Distribution Ware house operations
Security
information system
Administrative staff
Employees or workers in
operational department
Usage Promotion of appropriate
therapy
•
Training of health workers
•
Dispensing practices
•
Patient education
Medical staff
nurses
doctors
Drug sellers
Learning or training methods
Method of training Usefulness Role of trainer
Lecture It is useful in passing of an
important information
Share information
to provide response to
employees queries.
Discussion This method is useful in
encourage an individual to
develop interest of learning.
To form small team
Support group on selecting the
topic for discussions.
To specify task of each team.
Demonstrations It enables tutor to show an
appropriate process for
performing specific task.
Arrange for demonstration
Materials in advance.
To perform task in order to
demonstrate right procedure

Length, Location and source of funding
Employees Mode Length Location Source of funding
Employees in
finance
department
Lecture
(courses)
Two weeks College Government Otr
universities
Administrative
staff
Discussion
(seminars)
Two weeks organisation self
Employees or
workers in
operational
department
Demonstrations
(Apprenticeship)
Six months Health care
institution Private charity or
Self
Monitoring and control : It is considered to be as an important activity. Monitoring and control
helps in evaluating the result. Curriculum mapping is a method to evaluate the links between course
content and outcomes (Ibrahim, Boerhannoeddin and Kayode, 2017). In addition to this, feedback
can be obtained from the employees those who have attended the training program., as this will
assist management in identifying the area which required improvement.
CONCLUSION
It has been concluded from the report that an organization can gain various benefits such as
improve customer services, increase in sales or profitability etc. by making investment in
development of employees. Study has also concluded that success as well as growth of firm is
completely dependent on performance of workers and also on the relationship between employees.
It has also been concluded from the assignment that training and development is the key factor
which supports company in retaining talented as well as skilled workers. Project has also concluded
that training program me provides benefit to both workers and company. Among various
development vehicle, apprenticeship as well as online is considered to be the best in context of
catering to fulfilling the growth needs of workers. It has been concluded from the report that there
are different types of learners, manager or leaders can cater their needs by executing various
learning activities.
There are various techniques which can be utilized by an enterprise for providing the
training to employees. The various activities have been recommended which can be adopted by
manager or leaders in a company, as this will assist them in catering to the need of different
learners.

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