BSBLDR502: Effective Workplace Relationships Report

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UNIT CODE AND TITLE: BSBLDR502 - Lead and manage effective workplace
relationships
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Unit code and title: BSBLDR502 - Lead and manage effective workplace relationships
Introduction

This is the report that is listing the portfolio; scenario and role play which is all related to the
communication. This report is divided into three assessments the first assessment is detailing the
communication strategy for the JKL organization. Also, along with the communication strategy this
report is detailing the grievance procedure that must be followed by the organization. The grievance
policy followed by the JKL organization is the upward and downward grievance. The second assessment
answering the questions related to communication that is based on the questions which are detailed in the
scenario. The third assessment is detailing the role play that is being that is related to the dispute
regarding among the member of the team and colleague. Overall this report is detailing the effective
communication that is developed in order to maintain workplace relationships.

Student details
Student name: Student ID
Assessment
details
Unit of competency: BSBLDR502 - Lead and manage effective workplace relationships
Assessment task: Part A - Portfolio
Date of submission:
Assessment Outcome: Satisfactory Not Satisfactory
Assessor signature:
Assessor name:
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare
that this assessment task is original and has not been copied or taken from another source
except where this work has been correctly acknowledged. I have made a photocopy or
electronic copy or photograph of my assessment task, which I can produce if the original is
lost.
Assessor: I declare that I have conducted a fair, valid,
reliable and flexible assessment of this student, and I have
provided appropriate feedback. I also declare that I have
undertaken the indicated assessment integrity checks
Check for copying/collusion Yes No
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No
Signature: .........................................................
Date:.................................................................
Student: I have received,
discussed and accepted my
result as above for this
assessment and I am
aware of my appeal rights.
Signature:................................
......
Date:........................................
......

Assessment A
Communication Strategy for JKL Industry
Communication strategy is the strategy developed in order to have effective communication within and
outside the organization. The communication strategy is developed by keeping in mind the various issues
and the problems being faced by the organization and the employees working in the organization along
with the respective consumers. For the JKL industry I would like to recommend the usage of modern
technology along with making the social media presence relating to the company because, with the
growing technology, it is important that optimum utilization of the technology is done.
It is mentioned that JKL industry is having a problem with responding to the needs of the customers
internally as well as externally. Also, the social media presence of the industry is not at all active. So, as
the communication strategy, I would recommend that an organization should start making the online
presence by being socially active on various social media platforms because it will help in making
interaction with the consumers. Also, with the interaction, the organization will be able to understand the
needs and requirements of the consumers (Banatwala, et. al., 2019).
Table 1: Social Media Strategy
Social Media Strategy Explanation
By reading the problem of JKL industry relating to
the social media presence and lack of using modern
technology. It is important that JKL industry must
opt for the social media strategy
Social media strategy will be helpful for the
organization as it can make effective
communication with the consumers on various
social media platforms. Also, it will help in
understanding the needs and requirements of the
consumers
Grievance Procedure for JKL Industry
The grievance procedure is compliant that is raised by the employees towards the employee that is said to
be completely formal. The grievance procedure is considered as the section of the bargaining agreement.
For the JKL industry, I would like to recommend the strategy of upward and downward communication
in the organization (Chung, et. al., 2015).
Upward Grievance Procedure: This is the grievance procedure under which the employers
communicate with the employees downwardly.
Downward Grievance Procedure: This is the grievance procedure under which the employees can
communicate about their problem to the upper authorities by discussing their problems or issues (Mazzei
and Ravazzani, 2015).

Student details
Student name: Student ID
Assessment
details
Unit of competency: BSBLDR502 - Lead and manage effective workplace relationships
Assessment task: Part B: Scenario
Date of submission:
Assessment Outcome: Satisfactory Not Satisfactory
Assessor signature:
Assessor name:
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare
that this assessment task is original and has not been copied or taken from another source
except where this work has been correctly acknowledged. I have made a photocopy or
electronic copy or photograph of my assessment task, which I can produce if the original is
lost.
Assessor: I declare that I have conducted a fair, valid,
reliable and flexible assessment of this student, and I have
provided appropriate feedback. I also declare that I have
undertaken the indicated assessment integrity checks
Check for copying/collusion Yes No
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No
Signature: .........................................................
Date:.................................................................
Student: I have received,
discussed and accepted my
result as above for this
assessment and I am
aware of my appeal rights.
Signature:................................
......
Date:........................................
......

Assessment B
Answer 1: As per the norms and policies of the JKL organization it is clearly stated that all the
employees who are working in the organization must be treated equally irrespective of their caste, creed
or any kind of religion. So, this situation of employees feeling excluded must be corrected by making sure
that all the employees must feel that they are part of the organization. The JKL organization must follow
the policy of Diversification because under this policy the employees coming from different backgrounds
and religions will be equal and same. Also, the employees and other co-workers have no right to make
them feel different. Also, as a suggestion from next time, if an employee is facing any such problem then
the respective managers will be held responsible and strict action against them will be taken (Lucas and
Rawlins, 2015).
Answer 2: To address this issue, the meeting must be conducted with all the respective employees that
include all the members of the team so that face to face discussion can be done. In this meeting the
employees will be given clear instructions regarding the policies of the organization under which the
employees will be informed that they should treat the other co-workers equally and should not create any
such issues because it disturbs the environment of the organization which is not considered to be healthy
for the successful growth and development of the organization. The communication style chosen is the
meeting because this conversation is to be done face to face so that employees can be serious and follow
the company policies seriously (Cardon and Marshall, 2015).
Answer 3: Networking plays a very important role in communication. As a new manager, I’m not well
familiar with the other employees and managers for which it is important for me to make effective
interaction with other co-workers and with the external consumers. So, for the communication within the
organization having meetings and interactions with the respective employees can be helpful in knowing
better. Also, conducting small activities within office hours will also be helpful in knowing about the
employees. For the interaction with the consumers, social media networking will be a great idea as it will
be helpful in underrating the nature of the consumers along with their requirements.
Answer 4: For the situation which Sam is facing with the suppliers, it is important for Sam to understand
the nature of suppliers which can be done by having effective networking and developing strategies
related to networking that includes he should communicate with them often so that there is no confusion,
also he should always be clearly related to their pay accounts because delay in payment creates a serious
problem. So, regular communication and prompt account payments are two solutions for Sam.
For Alex, as she is facing a problem with the customers, it is important for Alex to understand the nature
of customers that can be done by providing them with the constant customer support and also the opinions
of the customers should always be welcomed because otherwise the employees feel ignored and this
affects the sales of the organization (Park, et. al., 2017).

Student details
Student name: Student ID
Assessment
details
Unit of competency: BSBLDR502 - Lead and manage effective workplace relationships
Assessment task: Part C : Role Play
Date of submission:
Assessment Outcome: Satisfactory Not Satisfactory
Assessor signature:
Assessor name:
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare
that this assessment task is original and has not been copied or taken from another source
except where this work has been correctly acknowledged. I have made a photocopy or
electronic copy or photograph of my assessment task, which I can produce if the original is
lost.
Assessor: I declare that I have conducted a fair, valid,
reliable and flexible assessment of this student, and I have
provided appropriate feedback. I also declare that I have
undertaken the indicated assessment integrity checks
Check for copying/collusion Yes No
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No
Signature: .........................................................
Date:.................................................................
Student: I have received,
discussed and accepted my
result as above for this
assessment and I am
aware of my appeal rights.
Signature:................................
......
Date:........................................
......

Assessment C
Role Play- HR Business Partner
In this report, I’m playing the role of HR business partner of the JKL organization in the Brisbane branch.
It is my responsibility to provide the organization with the information related to the team leaders,
managers and the employees of that particular branch relating to the training and development. As the HR
business partner, it is my duty to make sure that all the employees in the organization are provided with
effective training so that the employees are capable to perform better and deliver the best outputs. By
performing the role of HR business partner I’ll make sure of the following roles and responsibilities
(Crane and Glozer, 2016).
 I will be providing a solution related to the human resource related issues like in this scenario there is
a dispute among the members of the team. So, for this, it is important that the reason for the dispute is
identified and analysis of the situation is done by finding out how the dispute can be solved.
 I will also be providing the management with the value-added services.
 I will be conducting regular meetings with the various business units so that the problems of different
units can be well identified.
 Day to day performance management of the employees must be provided from my side.
 Special contracts and promotions for the employees must be set up as the HR partner.
 The training needs for the multiple business units will be identified and executive coaching and
training must be provided to the employees.
 Evaluation and monitoring of the various training programs will be done that will be helpful in the
identification of problems if any (Merkl-Davies and Brennan, 2017).
Table 2: Action Plan
Action/ Activity Time Frame Person/s
responsible
Description of
strategy
Resources, if
required
HR meeting with
the manager
2 Hours HR Business
partner
Meeting with the
manager is
conducted
discussing
improvising the
communication
with the
organization by
conducting some
activities related to
communication.
Powerpoint
presentation, data
related to the
employees,
conflicts or dispute
records.
HR meeting with
employees
1 Hour Employees Under this HR
manager is trying
to interact with the
employees that
will help in having
effective
communication
Employees interest
is must require in
this.
Providing training
to employees
3 Hours New employees Under this activity,
the training is
Not Required

provided to the
new employees
relating to the
communication.
Group Discussions 1 Hour Employees,
Managers, other
staff members
This is the activity
that involves
having a group
discussion with the
entire staff of the
organization with
the motive to have
effective
communication.
Presence of all
employees and
members of the
organization
Generation of
Feedback
1 Hour HR manager In this activity, the
employees are
requested to
provide the
feedback to the
management that
what
improvements can
be done in the
operations of the
organization
Questionnaire

Conclusion
The communication is a really important factor for the success of the organization. This report is overall
focusing on the communication by keeping in mind the scenario of the JKL Organization. There are
certain problems being faced by the organization related to communication that can be internally as well
as externally. So, this report is detailing the communication strategy relating to the JKL organization. The
action plan submitted in this report is detailing the actions which must be planned by the organization for
effective communication. This report is overall based on the case study that is listing out the questions
related to the case study scenario and it is all based on communication and networking. It can be
concluded that JKLLL organization must include the social media strategy and upward and downward
grievances in their business operation for effective communication internally as well as externally.

References
 Banatwala, M., Brooks, D.A. and Russo, J.A., International Business Machines Corp,
2019. Capturing and managing knowledge from social networking interactions. U.S. Patent
Application 16/154,273.
 Cardon, P.W. and Marshall, B., 2015. The hype and reality of social media use for work collaboration
and team communication. International Journal of Business Communication, 52(3), pp.273-293.
 Chung, H.F., Yang, Z. and Huang, P.H., 2015. How does organizational learning matter in strategic
business performance? The contingency role of guanxi networking. Journal of Business
Research, 68(6), pp.1216-1224.
 Crane, A. and Glozer, S., 2016. Researching corporate social responsibility communication: Themes,
opportunities and challenges. Journal of Management Studies, 53(7), pp.1223-1252.
 Lucas, K. and Rawlins, J.D., 2015. The competency pivot: Introducing a revised approach to the
business communication curriculum. Business and Professional Communication Quarterly, 78(2),
pp.167-193.
 Mazzei, A. and Ravazzani, S., 2015. Internal crisis communication strategies to protect trust
relationships: A study of Italian companies. International Journal of Business Communication, 52(3),
pp.319-337
 Merkl-Davies, D.M. and Brennan, N.M., 2017. A theoretical framework of external accounting
communication: Research perspectives, traditions, and theories. Accounting, Auditing &
Accountability Journal, 30(2), pp.433-469.
 Park, Y., El Sawy, O.A. and Fiss, P.C., 2017. The Role of Business Intelligence and Communication
Technologies in Organizational Agility: A Configurational Approach. Journal of the association for
information systems, 18(9).

Appendix: Networking Plan
Networking Activity Person Schedule Description/ Rationale
of networking activity
Conducting activities
for developing
networking internally.
All the employees 1 Hour The activity must be
planned that will be
helpful in building up
the networks within the
organization.
Planning out the outings
outside the organization
Employees 4-5 Hours The outing to some
amusement park or for
the movie can be
planned which help in
developing will better
understanding among
the employees.
Social media
networking
Consumers and
suppliers
2 Hours The social media
platforms can be used to
interact with the
consumers and suppliers
related to the
organization.
Using Testimonials Consumers Not defined The consumers can be
presented with the
testimonials that will be
detailed the product.
Industry Meetings Suppliers, Stakeholders,
Employees
2 Hours The industrial meeting
can be helpful in
developing the networks
with the respective
customers, suppliers and
other related business
stakeholders.