This report is a comprehensive assessment of workplace safety within the IT Help Desk of Academies Australasia (ACA) Labs. The student, in the role of a WHS officer, addresses key areas including the establishment of a WHS management system, staff responsibilities, and risk assessment procedures. The report details the identification and communication of WHS policies, the definition of responsibilities for all workplace personnel, and the development of procedures for hazard identification, risk assessment, and control. The report also covers the development of a WHS induction and training program, the maintenance of WHS records, and the implementation of improvements to the WHS management system. The student addresses specific scenarios, such as muscular fatigue and dealing with aggressive clients, to highlight practical applications of WHS principles. The report is structured to meet the requirements of the BSBWHS501 unit, ensuring compliance with relevant WHS legislation and promoting a safe and healthy work environment.