BSBWOR301/HLTWHS006: Managing Stress and Work Priorities Case Study

This assignment presents a stress management plan developed in response to a workplace case study. The plan outlines immediate actions to reduce stress, such as prioritizing urgent tasks and seeking assistance from colleagues, as well as longer-term strategies, including childcare solutions and employing support staff. It addresses communication barriers, proposes solutions for delayed information updates from other departments, and reflects on stressful situations encountered in community service work, such as language barriers and dealing with difficult clients. The document details triggers, responses, and management strategies for personal stressors, aiming to improve work efficiency and reduce stress levels. Desklib provides access to this assignment and many other solved assignments and past papers.

Running head: STRESS MANAGEMENT PLAN
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Stress Management Plan
Name
Institution
Professor
Course
Date

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PART 1
1. What immediate actions can you take to reduce the stress?
The immediate action I will take is to deal with all office activities that need urgent
attention. The first thing I should do immediately is to contact other colleagues in the service
section to enquire about the information updates. Since the information will be so important in
provision of the guidelines to the clients, I will need to call colleagues to provide information
immediately. This will give me at least a hint of what I can do in case I get the client who needs
information regarding the organization. I think it will be a big mess if the client gets into my
office and find me clueless. So, the first thing to do in order to reduce the stress will be inquiring
about the delay of the information from the other services sectors. After inquiring of the
information from other sections I will start finalizing on client report which was left unfinished
yesterday. I think it is important to deal with the most critical and urgent activities. If there a lot
of data to be entered in preparation of the reports, I will call upon my deputy or any colleague
within my department for help. If I get a colleague for help, I will allow him or her work on
noncritical sections of the report. I think it will be so important to deal with issues concerning the
clients because they are the most important ones. In case I get any assistance to help me prepare
the report, I will open up the clients' request and send a response message. If the reply to clients
request requires a lot of time, I will immediately send a notification that the reply will be sent
within a certain period of time. I will make sure that I reply the clients request in less than 24
hours. I will prepare for the meeting because that is another activity that cannot be excused. After
the meeting, I will have to meet the supervisor for inquiry about the training services. I will make

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sure that no time is wasted in each activity done. I think other activities regarding meeting with
colleagues for dinner and farewell can be done at the end of all office activities.
2. What longer-term strategies can be investigated in order to better meet your workplace
requirements?
In order to avoid the same issues from occurring in the future, I will come up with some
strategies to solve this. The fact that baby carrier was the main causative of my late arrival in job,
I will consider taking my child to daycare or make sure that the baby carrier stays in my home. I
think this will be a breakthrough because the issue of coming for a baby late will be solved. I will
have to offer accommodation for her so as to make his work effective. Moreover, I will have to
employ some assistance to help me in office tasks to avoid stress. For instance, I will have to
employ someone who will be monitoring the clients’ requests and reply accordingly. It is my
belief that this will a better way to save time in responding to the clients. I will make sure
enough information is provided to whoever will be managing my platform for communication
with the clients. I think this will save me a lot of time required to do other office works. In
addition to this, I will be sending a reminder request to other staffs in the services section to
provide the information on time. Again, I will be completing all the activities meant for that day.
I think it is important to complete the activities meant for the day because the accumulation of
the task will cause a lot of confusion and stress in the next day. This will be achieved by making
sure the information is gathered earlier. I will make sure that the reports are prepared earlier
before the actual day of the presentation. Generally, it will be important to get assistance who
should take some of my responsibilities. In case the tasks are so much, I will have to request for

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additional assistance. I will have to present my views to my seniors regarding the additional
assistant. Apart from the additional assistant, I will come up with time management frameworks
to make sure that all activities are planned well.
3 What should you do about not receiving the updates from other sections of the service?
On issues about not receiving the updates from other sections of the services, I will make
a follow up. I will have a meeting with the relevant staff members responsible to provide me the
updates so as to sort out this. In this case, I will propose a simple means by which the
information will be updated effectively and on time. I will come up with an online platform that
will act as a reminder for the information updates from other staffs responsible for. I understand
they can forget to provide the updates to me. I think there should be a well-established
framework to provide updates on the progress of the organization. It is true that most of the
organizations have established online platforms that automatically update the progress within all
other departments. This will be a better way to make sure that the updates are received on time. It
will be a big shame if a client asks for the updates regarding certain services and no information
to help. It is my suggestion that the IT department should initiate staffs with daily information
updates. I think most of the organizations have come up with better mechanisms to update the
information on what is done within the organization. In fact, we should develop an
organizational application that should be responsible to hold the information regarding the
progress. The app should be installed into our systems to help every staff member be updated
every activity done within a particular period of time. In case the client need urgent information,
I think it will be important to have better communication means to the service providers

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department. This can be achieved through the use of telephone communication for the quick
response. I think from my end I should be keen to follow up all the updates regarding the daily
activities. I will have to make efforts to visit the offices responsible to provide the information
regarding certain things in the organization. Alternatively will make sure I have the office
telephone and all contacts for the staff in another service department. This will help me enquire
about certain information regarding progressive activities. I think it will be important to
maintain daily communication with the relevant department so as to receive the required
information and updates. Considering that the staff members in other services sections can forget
to provide the information, I will have to sent the notification of the reminder when need be.
PART 2
Sources of my
stressors
My Stress triggers Responses to my
stressors
Strategies to manage
my stress
In this sector I will
discuss various
sources of my
stressors. My
stress starts
right from my
home due to
My stress triggers
include works
overload upon
reaching the
office late. This
is mainly
caused by some
I have responded to
my stressors
by sorting out
the most
urgent and
critical
activities to be
In the process of
dealing with my
stress, I have
come up with
some strategies
that will enable
achieve my

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the failure of
my baby
carrier lateness.
This is the
source of the
stressors
making things
not work well
from my end. I
think if my
baby carrier
could maintain
the time I could
be going to
work on time.
Another source
of stress is the
delay in the
provision of
the updates
from the other
other factors
such as the
lateness of my
baby carrier.
Accumulation
of the tasks to
be done within
a short period
of time is the
main trigger for
my stress. I
think the time
is limiting
factor from my
end limiting me
to do some
tasks on time.
The fact that I
have to attend
the meetings
and at the same
performed.
The first thing
I have done is
to prepare the
reports
regardless of
the available
time. I think
the client will
not be able to
understand the
situation
whereby his or
her report is
not completed.
I believe other
activities like
attending the
meetings can
be sorted later.
I have given
responsibilities
regardless of
the time limits.
Right from
home I have
decided to
employ an
additional baby
carrier who will
be able to
assists where
necessary.
Having a child
demands more
attention to the
child and
therefore two
baby carriers
will be enough
for the same. In
addition, the

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service section.
It complicating
what to since
clients requires
information
which I have
been unable to
provide due to
the delayed
provision of
the same by the
responsible
section.
time complete
the reports
pending
triggers a lot of
stress making
my life hard in
the office. The
workload is
stressing much
because the
time to handle
the same won’t
be enough.
the clients first
priority
because they
are important.
Moreover, I
have planned
on what to
next after
sorting out the
clients. I think
to save as
taking
minimal time
possibly has
enabled me to
complete all
my tasks.
issues about the
delay of the
updates have
been solved
through coming
up with
frameworks to
get the
information. I
think will be an
effective
strategy because
the earlier I
receive the
updates, the fast
I complete the
reports.
PART 3

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I have worked in the community services organization as a consultant activist regarding
the national banks' services. I would like to share two stressful situations that I experienced some
time back. One of the stressful challenges is the communication barrier. The fact that I am
working to serve the community regardless of the educational, cultural and social status; I have
encountered a lot of challenges on communication. I remember a situation where a client could
not communicate the official language and demanded the services. She was around 70 years old
but I was unable to understand her language because she spoke in first language. Unfortunately,
no official staff could understand the language. I remember it took me about 1 hour trying to
figure out what the old woman needed. Finally, it was not a good experience as an old woman
walked out of my office upset and cursing me all the insulting words. For me, that was a stressful
situation ever. To avoid the same situation from occurring, I consulted the management team to
employ the interpreters’ team who will help in such situations. I involved my manager in these
issues to present the same to management staff because it’s bothering so much. The challenges
experienced by the use of this strategy involved the financial demand to pay the interpreters but I
think this was be sorted out by the management team.
The second stressful situation is when dealing with different types of clients. I believe
different clients have different traits. Some don’t understand issues others are naturally rude and
violence but all the same, they are our clients and should be offered the services they demand. I
remember some time back I was assaulted and harassed by one of our clients who demanded
some services without following the right procedures. The client needs some information that I
was not authorized to offer. I tried to explain the client but unfortunately, he did not understand

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me. He pulled out his gun to shoot me but the security officers saved me. I came up with a
strategy to solve this by pinning the general rules on board regarding what clients should do and
steps they should follow to receive the services effectively. I involved the management team in
this process so as to solve misunderstandings between me and the clients. The strategy was faced
by some challenges because some clients could not follow the steps as provided on the board.