Case Study Presentation: Work Stress and Management at Starbucks

This presentation delves into the concept of work stress and its management, specifically within the context of Starbucks. It begins by providing an overview of Starbucks' operations, its presence in Australia, and its significant workforce. The presentation highlights the prevalence of work-related stress, particularly among young adults, and its impact on employee well-being and productivity. Relevant theories, such as the Person-Environment Fit Theory, Conservation of Resources (COR) Theory, and the Transactional Model of Stress, are applied to the Starbucks case. The presentation elaborates on how Starbucks implements strategies to mitigate employee stress, including workshops, training programs, and initiatives promoting a healthy work culture. The analysis also covers the business sense and application of these stress management models in enhancing organizational performance and maintaining a competitive edge. The presentation concludes by emphasizing the importance of effective stress management in modern workplaces and refers to various research articles.

Starbucks:
Work Stress
and its
Management
Name of the Group Member:

Key Learning Issues
• To understand the concept of work stress and its
management
• Work stress and its management in Starbucks
• Application of the theory related to work stress and
its management in Starbucks

Case Overview
• Starbucks is operating its business operations in
entire Australia
• Founded in the year 1971.
• Deals in providing coffee and other beverages to
the customers and considered as coffee company
and coffeehouse chain
• Employs approximately 2,38,000 employees

Continued. . .
• Inevitable condition where the harm has been done
to the employees in terms of physical and emotional
in case when the requirements of the job do not
match with the needs and capabilities of the
worker.

Continued. . .
• The youth in the country is severely suffering from
work stress of the age group 18 to 35 years.
• There is a prevalence of high work related stress
among people that have increased level of income
• Starbucks has adopted different measures to reduce
the stress level among the employees and improves
their productivity.

Relevant points related to the
case
• High level of stress level among the employees of
the age group 18-35 years
• Stress while providing customer centric services
• Adoption of different techniques to reduce stress
level such as organization of sessions and
workshops related to yoga, meditation and other
ways.

Person-Environment Fit Theory
• Extent to which there is an matching of the
characteristics of environment and person.
• Focuses on three domains
– Person - job fit
– Person - group fit
– Person - person fit

Continued. . .
• Can be done by providing training to employees
• Provision of rewards and recognition to improve the
performance of the employees
• Carrying out different activities to increase the
interaction among the employees which also helps
in reducing stress among them.

Continued. . .
• Starbucks in order to achieve fit between the
person and the work environment
– Organizes different workshops and sessions related to
nutrition, health, yoga and meditation
– Organizes different training programs to enhance the
skills of the employees
– Organizes different visits at group and individual level

Conservation of resources (COR)
Theory
• COR is one of the leading stress management
theories
• Introduced by Dr. Hobfoll, in 1989
• Helps in determining the causes of stress in
employees (Wendling et al., 2018)
• Helps the organizations to deal with employees’
anxiety and stress

Implication of Conservation of
Resources theory in Starbucks
• Identifying the factors developing stress in the
employees
• Persuading individuals to be confident and
optimistic (Hobfoll et al., 2018)
• Promoting healthy work culture

Continued. . .
• Employee engagement
• Effective communication
• Providing job autonomy
• Regular meetings to develop a sense of belonging in
individuals (Kong, and Ho, 2018)