Workplace Sustainability: Policies & Procedures Development Project
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AI Summary
This project solution focuses on developing workplace sustainability policies and procedures for an organization. It includes defining the scope and objectives of the sustainability policy, researching sustainability best practices, and developing policy options with evaluations based on effectiveness, timeframe, sustainability value, and implementation cost. The solution also covers a briefing session with a project sponsor, the development of a sustainability policy incorporating strategies to minimize resource use and reduce hazardous materials, and a policy implementation plan with procedures, communication strategies, and continuous improvement actions. The plan includes objectives, KPIs, step-by-step procedures, and monitoring systems to track the continuous sustainability approaches within the organization. Desklib provides a platform for students to access similar solved assignments and past papers.
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Develop workplace policies and
procedures for sustainability
procedures for sustainability
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Complete the following activities:
Task 2 Prepare workplace sustainability policies
For this task, you are required to develop a sustainability policy for the
project team to be implemented in the organisation described in Appendix 1.
2.1.1 Define the scope and objectives of the sustainability policy
a) Read Appendix 1 and determine what legislative and regulatory
requirements would apply to a workplace sustainability policy for the
organisation (4-5).
There is need to apply to workplace sustainability policy for the organization.
Within the workplace the sustainability policy is usually showing the
aspect which is utilisation of proper human resource in the effective
way with their best capable ability.
The disposal of the waste and goals/measurement which is effective in
term of workplace that follow the policy related with the sustainability.
Through adopting sustainable procurement minimize the price and
quality of product through applying policy within organization.
Applying the sustainable training policy to reduce the organizational
cost to improve skill within employees to deliver better services within
organization.
b) Research for sustainability best practice models used by similar
organisations and in project management, summarise the findings of your
research (50-100 words).
Developing sustainability work practices can lead to providing better and
more effective response to different organizations which can enable to
deliver better sustainability through saving energy on desktops or computers
can reduce energy consumption. Here, through using the proper resources
and providing better use can allow enhancing productivity. This can also
include best practices of the sustainability model which allow getting better
and more effective response to create a better impact on the delivery of
Task 2 Prepare workplace sustainability policies
For this task, you are required to develop a sustainability policy for the
project team to be implemented in the organisation described in Appendix 1.
2.1.1 Define the scope and objectives of the sustainability policy
a) Read Appendix 1 and determine what legislative and regulatory
requirements would apply to a workplace sustainability policy for the
organisation (4-5).
There is need to apply to workplace sustainability policy for the organization.
Within the workplace the sustainability policy is usually showing the
aspect which is utilisation of proper human resource in the effective
way with their best capable ability.
The disposal of the waste and goals/measurement which is effective in
term of workplace that follow the policy related with the sustainability.
Through adopting sustainable procurement minimize the price and
quality of product through applying policy within organization.
Applying the sustainable training policy to reduce the organizational
cost to improve skill within employees to deliver better services within
organization.
b) Research for sustainability best practice models used by similar
organisations and in project management, summarise the findings of your
research (50-100 words).
Developing sustainability work practices can lead to providing better and
more effective response to different organizations which can enable to
deliver better sustainability through saving energy on desktops or computers
can reduce energy consumption. Here, through using the proper resources
and providing better use can allow enhancing productivity. This can also
include best practices of the sustainability model which allow getting better
and more effective response to create a better impact on the delivery of

improving business and introduce new policy which can help to implement
better and more effective response. It can also allow to delivery positive
impact through implementing those policies to improve business and its
productivity.
c) Develop three options for the direction and focus of the policy and
consider:
o the likely effectiveness
o timeframe
o sustainability as a value add for the project and the business
o cost of implementing the option.
Use the table below to record your evaluation of each option.
Example of options may include waste management, energy savings,
procurement etc…
Template 1 – Policy focus options
<Sustainable
training>
<Sustainable
procurement>
<recycling
management>
Effectiveness
High-Medium-Low
High Medium Low
Timeframe
Timeframe for
implementation expressed
as number of months.
06 04 02
Sustainability as
a value add for
the business
High-Medium-Low
High Medium Medium
better and more effective response. It can also allow to delivery positive
impact through implementing those policies to improve business and its
productivity.
c) Develop three options for the direction and focus of the policy and
consider:
o the likely effectiveness
o timeframe
o sustainability as a value add for the project and the business
o cost of implementing the option.
Use the table below to record your evaluation of each option.
Example of options may include waste management, energy savings,
procurement etc…
Template 1 – Policy focus options
<Sustainable
training>
<Sustainable
procurement>
<recycling
management>
Effectiveness
High-Medium-Low
High Medium Low
Timeframe
Timeframe for
implementation expressed
as number of months.
06 04 02
Sustainability as
a value add for
the business
High-Medium-Low
High Medium Medium

Cost of
implementing the
option
Estimation of overall
costing.
3000$ 200$ 150$
d) Schedule a time with the trainer and assessor in week 2 of class and
participate in a group briefing session with the Project Sponsor (the
trainer and assessor) to discuss:
o The outcome of your evaluation (point c)
o Typical barriers to sustainability policy implementation and possible
strategies to address barriers
o How cost for implementing sustainability could be reduced and value
added to the company
o The process you are taking to develop the policy
Duration: 30 minutes.
Please note that the trainer and assessor will validate your participation to
the session in the marking sheet.
If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to undertake the briefing
session.
Summarise and record the feedback and input received during the
briefing session with Project Sponsor using the template below.
Template 2 – Briefing session overview
Outcome of
assessment -
recommended option
There is outcome that implementing this
policy and sustainability, it can imply high
impact on the overall business. It can also be
implementing the
option
Estimation of overall
costing.
3000$ 200$ 150$
d) Schedule a time with the trainer and assessor in week 2 of class and
participate in a group briefing session with the Project Sponsor (the
trainer and assessor) to discuss:
o The outcome of your evaluation (point c)
o Typical barriers to sustainability policy implementation and possible
strategies to address barriers
o How cost for implementing sustainability could be reduced and value
added to the company
o The process you are taking to develop the policy
Duration: 30 minutes.
Please note that the trainer and assessor will validate your participation to
the session in the marking sheet.
If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to undertake the briefing
session.
Summarise and record the feedback and input received during the
briefing session with Project Sponsor using the template below.
Template 2 – Briefing session overview
Outcome of
assessment -
recommended option
There is outcome that implementing this
policy and sustainability, it can imply high
impact on the overall business. It can also be
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helpful to achieve the objective of the
organization through effectively
implementing these options. The
recommended option is highly effective and
can allow the business organization to
improve their business and achieve the
objective of the organization with proper
implementation within given time frame.
Typical barriers to
sustainability policy
implementation and
possible strategies to
address barriers
There are some of the typical barriers which
can impact the implementation of
sustainability policy in which it may include
as a competing priority of managers. In this,
it is needed to ensure that managers should
have the priority about policy related to
sustainability implementation. This can
improve the organizational system to
manage the task more effectively and
provide better support. There is another
barrier which includes lack of capital. This
need to ensure that appropriate capital
should be provided for implementing the
plan. There is also a need to ensure cost-
cutting for implementing policy effectively
through to investing in new ways for
managing and designing operations.
How cost for
implementing
sustainability could be
reduced and value
added to the company
In this, there is need to implement new
strategy that can allow reducing the cost of
implementation of sustainability. This can be
reduced by using optimum use of resources
and inspiring about proper benefit. This can
be helpful and allowed to reduce the cost of
implementing sustainability along with value-
added to the company.
Policy development
process
Policy development process encompasses of
several stages where some of the policy may
include identified issue to address by the
proposed policy, agenda placement policy,
formulation policy, implementation and
evaluation of policy.
These are some of the policy development
process which are highly associated to
organization through effectively
implementing these options. The
recommended option is highly effective and
can allow the business organization to
improve their business and achieve the
objective of the organization with proper
implementation within given time frame.
Typical barriers to
sustainability policy
implementation and
possible strategies to
address barriers
There are some of the typical barriers which
can impact the implementation of
sustainability policy in which it may include
as a competing priority of managers. In this,
it is needed to ensure that managers should
have the priority about policy related to
sustainability implementation. This can
improve the organizational system to
manage the task more effectively and
provide better support. There is another
barrier which includes lack of capital. This
need to ensure that appropriate capital
should be provided for implementing the
plan. There is also a need to ensure cost-
cutting for implementing policy effectively
through to investing in new ways for
managing and designing operations.
How cost for
implementing
sustainability could be
reduced and value
added to the company
In this, there is need to implement new
strategy that can allow reducing the cost of
implementation of sustainability. This can be
reduced by using optimum use of resources
and inspiring about proper benefit. This can
be helpful and allowed to reduce the cost of
implementing sustainability along with value-
added to the company.
Policy development
process
Policy development process encompasses of
several stages where some of the policy may
include identified issue to address by the
proposed policy, agenda placement policy,
formulation policy, implementation and
evaluation of policy.
These are some of the policy development
process which are highly associated to

implement the policy effectively. This may
also include the approval of higher
authorities who should ensure that policy
should have maximum benefit to the
organization and provide positive outcomes.
2.1.2 Develop a sustainability policy
Select an option for the direction and focus of the policy based on your
analysis and consultation process. Develop a sustainability policy.
Ensure that your policy clearly reflects the organisation’s commitment to
sustainability and use an employment life-cycle approach.
Include appropriate strategies to minimise resource use, reduce
toxic/hazardous materials and chemicals.
Use the template provided below.
Template 3 – Sustainability Policy
Policy contributors Organisation, Stakeholders and others higher
management.
Legislation Contributing to sustainability training.
Source/References
Policy owner Higher management
Policy scope
To implement sustainable training for the employees to improve and contribute in the business.
Policy goals and objectives
To improve the employbility skills within organisational employees.
To provide sustainable training to every employee to contribute effectively in business.
To reduce the cost of training at different centre which includes various expenses.
Strategies to To arrange training sessions on every three months near by the
also include the approval of higher
authorities who should ensure that policy
should have maximum benefit to the
organization and provide positive outcomes.
2.1.2 Develop a sustainability policy
Select an option for the direction and focus of the policy based on your
analysis and consultation process. Develop a sustainability policy.
Ensure that your policy clearly reflects the organisation’s commitment to
sustainability and use an employment life-cycle approach.
Include appropriate strategies to minimise resource use, reduce
toxic/hazardous materials and chemicals.
Use the template provided below.
Template 3 – Sustainability Policy
Policy contributors Organisation, Stakeholders and others higher
management.
Legislation Contributing to sustainability training.
Source/References
Policy owner Higher management
Policy scope
To implement sustainable training for the employees to improve and contribute in the business.
Policy goals and objectives
To improve the employbility skills within organisational employees.
To provide sustainable training to every employee to contribute effectively in business.
To reduce the cost of training at different centre which includes various expenses.
Strategies to To arrange training sessions on every three months near by the

achieve goals organisation or within organisation.
To reduce the cost, there is need to ensure that training should be
conducted within organisational space.
To implement sustainable training where training should include
regular review and reminder for training materials.
Employees
Responsibilities
Participate in local initiative.
Communicating effectively.
Take on time training sessions.
Apply the training session in professional life.
Ensure about training benefits for sustainability for company
goals.
Strategies for:
Minimising
use of
resources (1)
Reduce toxic
material and
hazardous
chemical (1)
Minimizing use of resources can be highly effective and
can allow business organisations to reduce the
energy and material consumption on the production
during a training session. There is need to ensure
that there should not be any type of extra cost
expenses that can create burden for the
organization. There is also need to use the optimum
resources that can provide high productivity without
wasting of energy resource.
For reducing toxic material and hazardous chemicals,
there is need to ensure that it should be taken in
consideration. This should be kept safely when no
use. It should be handled with care. There should use
of sustainable products instead of toxic materials for
hazardous chemicals.
Evaluation
methods
Determine 2
evaluation methods
and 3 KPIs to
determine the policy
implementation’
success (outcomes
and performance
There are two type of evaluation method for the policy
which may include outcome evaluation and cost-benefit
evaluation. Outcome evaluation refers to a concept of
output and outcome of the decision. It can be a measure
of government activity like a number of tax returns, social
security every month where the outcome of policy can be
considered as the impact of the policy on the target
population.
Outcome evaluation can include different types of policy
evaluation like a legislative intent program, measures of
indicators program elements and indicators and program
To reduce the cost, there is need to ensure that training should be
conducted within organisational space.
To implement sustainable training where training should include
regular review and reminder for training materials.
Employees
Responsibilities
Participate in local initiative.
Communicating effectively.
Take on time training sessions.
Apply the training session in professional life.
Ensure about training benefits for sustainability for company
goals.
Strategies for:
Minimising
use of
resources (1)
Reduce toxic
material and
hazardous
chemical (1)
Minimizing use of resources can be highly effective and
can allow business organisations to reduce the
energy and material consumption on the production
during a training session. There is need to ensure
that there should not be any type of extra cost
expenses that can create burden for the
organization. There is also need to use the optimum
resources that can provide high productivity without
wasting of energy resource.
For reducing toxic material and hazardous chemicals,
there is need to ensure that it should be taken in
consideration. This should be kept safely when no
use. It should be handled with care. There should use
of sustainable products instead of toxic materials for
hazardous chemicals.
Evaluation
methods
Determine 2
evaluation methods
and 3 KPIs to
determine the policy
implementation’
success (outcomes
and performance
There are two type of evaluation method for the policy
which may include outcome evaluation and cost-benefit
evaluation. Outcome evaluation refers to a concept of
output and outcome of the decision. It can be a measure
of government activity like a number of tax returns, social
security every month where the outcome of policy can be
considered as the impact of the policy on the target
population.
Outcome evaluation can include different types of policy
evaluation like a legislative intent program, measures of
indicators program elements and indicators and program
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indicators) outcome.
Here, cost-benefit evaluation can refers to a process of
comparing estimated cost and benefit. It can be
associated with decision of project that can determine a
business perspective.
Various key performance indicators can help to determine
the policy implementation and its success. This may
include input indicator, process indicator and output
indicator.
Methods of
continuous review
and improvement
Outline 3-5 (30-50
words each)
There is need to implement the feedback strategy which can
be highly Effective and allow to get the review of the
implementation of policy.
It can also allowed to get the effectiveness of implementing
policy in the organization. Through taking review from
every individual that may allow to get the area of
improvement and formation and perform of accordingly.
Through taking feedback, it can also help to achieve the
identification for area of improvement.
2.1.3 Policy Implementation Plan
Develop a policy implementation plan.
The plan must include:
Procedures to help implement the sustainability process
Communication of the procedures to help implement the sustainability
process
Actions to implement strategies for continuous improvements in
resource efficiency
Actions to implement continuous improvement in the application of the
policy
A monitoring strategy to control the implementation of the policy
A recording system to track the continuous improvement in
sustainability approaches
Use the template provided below.
Template 4 – Implementation Plan
Here, cost-benefit evaluation can refers to a process of
comparing estimated cost and benefit. It can be
associated with decision of project that can determine a
business perspective.
Various key performance indicators can help to determine
the policy implementation and its success. This may
include input indicator, process indicator and output
indicator.
Methods of
continuous review
and improvement
Outline 3-5 (30-50
words each)
There is need to implement the feedback strategy which can
be highly Effective and allow to get the review of the
implementation of policy.
It can also allowed to get the effectiveness of implementing
policy in the organization. Through taking review from
every individual that may allow to get the area of
improvement and formation and perform of accordingly.
Through taking feedback, it can also help to achieve the
identification for area of improvement.
2.1.3 Policy Implementation Plan
Develop a policy implementation plan.
The plan must include:
Procedures to help implement the sustainability process
Communication of the procedures to help implement the sustainability
process
Actions to implement strategies for continuous improvements in
resource efficiency
Actions to implement continuous improvement in the application of the
policy
A monitoring strategy to control the implementation of the policy
A recording system to track the continuous improvement in
sustainability approaches
Use the template provided below.
Template 4 – Implementation Plan

Implementation Plan
Objectives
List 3 objectives
and 2 KPis for
each objective
1. To provide sustainable training to the Employees.
KPI
Attendance rate
average time for completion
training completion percentage rate
2. To provide sustainable procurement within an
organisation to improve productivity.
KPI
Emergency purchase rate to minimize purchase cost.
vendor availability for purchase cost benefits.
supplier defect rate to reduce the extra cost.
3. To implement recycling management to reduce the
waste.
KPI
Quality control to reduce waste.
environmental impact through using recycling
management.
recycling finances to reduce the cost.
Objectives
List 3 objectives
and 2 KPis for
each objective
1. To provide sustainable training to the Employees.
KPI
Attendance rate
average time for completion
training completion percentage rate
2. To provide sustainable procurement within an
organisation to improve productivity.
KPI
Emergency purchase rate to minimize purchase cost.
vendor availability for purchase cost benefits.
supplier defect rate to reduce the extra cost.
3. To implement recycling management to reduce the
waste.
KPI
Quality control to reduce waste.
environmental impact through using recycling
management.
recycling finances to reduce the cost.

Implementation Plan
Procedures
Outline a 8-10
steps procedure
to help
implement the
sustainability
process
There are some of the step procedures which can help to
implement the sustainability process within organisation.
Understanding sustainability trends along with best
practices
consult and prioritising
developing sustainability, vision or principles
getting house in order
developing tool along with education programs
developing plan, targets and metrics
developing industry code of practices
engaging and analysing
reporting on results
contributing to progressive public policy
Communicati
on
Develop a
strategy to
communicate the
procedures to
help implement
the sustainability
process
(50-100 words)
There is need to communicate with each employee about the making
changes and implementing policy. In this, there is need to schedule a
meeting from higher to lower authority. This can enable to share the
information to every individual about the change in policy and
implementation. This can allow to implement the sustainability process
more effectively.
Procedures
Outline a 8-10
steps procedure
to help
implement the
sustainability
process
There are some of the step procedures which can help to
implement the sustainability process within organisation.
Understanding sustainability trends along with best
practices
consult and prioritising
developing sustainability, vision or principles
getting house in order
developing tool along with education programs
developing plan, targets and metrics
developing industry code of practices
engaging and analysing
reporting on results
contributing to progressive public policy
Communicati
on
Develop a
strategy to
communicate the
procedures to
help implement
the sustainability
process
(50-100 words)
There is need to communicate with each employee about the making
changes and implementing policy. In this, there is need to schedule a
meeting from higher to lower authority. This can enable to share the
information to every individual about the change in policy and
implementation. This can allow to implement the sustainability process
more effectively.
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Implementation Plan
Continuous
improvement
strategies
Resource
efficiency and
application of
policy (outline 3-5
strategies)
There are various continuous improvement strategies which
can be effective and includes resource efficiency and
application of policy. These are some of the strategy which
are discussed further.
1. Monthly training
2. survey and polls
3. identification and thinking tanks
These are some of the strategies which can be helpful in
implementing the improvement strategy in continuous way.
Monitoring
system
How the
implementation
of the policy and
the need for
continuous
improvement will
be monitored.
Outline 3-5
strategies,
techniques and
tools.
To measure the continuous improvement, it is essential to
ensure about some step which may include planning that
can help to identify the effectiveness for change for
implementing change in a small scale and check through
gathering information of each changes for analysing its
effectiveness.
Continuous
improvement
tracker
Design a table to
record continuous
improvements in
sustainability
approaches.
Continuous improvement tracker play an important role as
a part of overall continuous improvement model. This
include Six Sigma method that may include measure,
define, analyse, improve, along with control. These are
effective and can be used to implement to provide better
outcome.
Continuous
improvement
strategies
Resource
efficiency and
application of
policy (outline 3-5
strategies)
There are various continuous improvement strategies which
can be effective and includes resource efficiency and
application of policy. These are some of the strategy which
are discussed further.
1. Monthly training
2. survey and polls
3. identification and thinking tanks
These are some of the strategies which can be helpful in
implementing the improvement strategy in continuous way.
Monitoring
system
How the
implementation
of the policy and
the need for
continuous
improvement will
be monitored.
Outline 3-5
strategies,
techniques and
tools.
To measure the continuous improvement, it is essential to
ensure about some step which may include planning that
can help to identify the effectiveness for change for
implementing change in a small scale and check through
gathering information of each changes for analysing its
effectiveness.
Continuous
improvement
tracker
Design a table to
record continuous
improvements in
sustainability
approaches.
Continuous improvement tracker play an important role as
a part of overall continuous improvement model. This
include Six Sigma method that may include measure,
define, analyse, improve, along with control. These are
effective and can be used to implement to provide better
outcome.

Action Required
Action required to
implement the
sustainability policy.
5-7 key actions
Resource Allocation
Budget, physical and
human resources
Timelin
e
Responsible
Person
Define some clear goals Physical and human
resources.
15 days Leaders
Allocate resource Human resources 02
months
Managers and other
Academic teams.
Assure sustainability in
supply chain
Physical and human
resources.
03
months
HR manager
Gradual and consistent
improvements
Physical along with human
resources.
06
months
Team leaders and
manager.
Engage employees Budget, human resources 1 day Supervisor, team
leader.
Action required to
implement the
sustainability policy.
5-7 key actions
Resource Allocation
Budget, physical and
human resources
Timelin
e
Responsible
Person
Define some clear goals Physical and human
resources.
15 days Leaders
Allocate resource Human resources 02
months
Managers and other
Academic teams.
Assure sustainability in
supply chain
Physical and human
resources.
03
months
HR manager
Gradual and consistent
improvements
Physical along with human
resources.
06
months
Team leaders and
manager.
Engage employees Budget, human resources 1 day Supervisor, team
leader.

References
Amrutha, V.N. and Geetha, S.N., 2020. A systematic review on green human resource
management: Implications for social sustainability. Journal of Cleaner Production, 247,
p.119131.
Tamers, S.L., Chosewood, L.C., Childress, A., Hudson, H., Nigam, J. and Chang, C.C., 2019.
Total Worker Health® 2014–2018: The novel approach to worker safety, health, and
well-being evolves. International journal of environmental research and public
health, 16(3), p.321.
Glover, A., Strengers, Y. and Lewis, T., 2018. Sustainability and academic air travel in
Australian universities. International Journal of Sustainability in Higher Education.
Joyce, M.D. and Vijai, C., 2020. A Theoretical Study on Green Human Resource Management
(Ghrm): An Innovative Practice for Organizational Sustainability. European Journal of
Molecular & Clinical Medicine, 7(11), p.2020.
Pradhan, R.K., Jena, L.K. and Panigrahy, N.P., 2020. Do sustainability practices buffer the
impact of self-efficacy on organisational citizenship behaviour? Conceptual and
statistical considerations. Journal of Indian Business Research.
Wong, K.L., Chong, K.E., Chew, B.C., Tay, C.C. and Mohamed, S.B., 2018. Key performance
indicators for measuring sustainability in health care industry in Malaysia. Journal of
Fundamental and Applied Sciences, 10(1S), pp.646-657.
Shahin, A., Aminsabouri, N. and Kianfar, K., 2021. Selecting maintenance strategy and policy
based on key performance indicators using TOPSIS technique-with a case study in the
steel industry. International Journal of Services and Operations Management, 40(3),
pp.305-323.
Lai, J.H., Hou, H.C., Chiu, B.W., Edwards, D., Yuen, P.L., Sing, M. and Wong, P., 2022.
Importance of hospital facilities management performance indicators: Building
practitioners’ perspectives. Journal of Building Engineering, 45, p.103428.
Nazar, R., Chaudhry, I.S., Ali, S. and Faheem, M., 2018. Role of quality education for
sustainable development goals (SDGS). International Journal of Social Sciences, 4(2),
pp.486-501.
Amrutha, V.N. and Geetha, S.N., 2020. A systematic review on green human resource
management: Implications for social sustainability. Journal of Cleaner Production, 247,
p.119131.
Tamers, S.L., Chosewood, L.C., Childress, A., Hudson, H., Nigam, J. and Chang, C.C., 2019.
Total Worker Health® 2014–2018: The novel approach to worker safety, health, and
well-being evolves. International journal of environmental research and public
health, 16(3), p.321.
Glover, A., Strengers, Y. and Lewis, T., 2018. Sustainability and academic air travel in
Australian universities. International Journal of Sustainability in Higher Education.
Joyce, M.D. and Vijai, C., 2020. A Theoretical Study on Green Human Resource Management
(Ghrm): An Innovative Practice for Organizational Sustainability. European Journal of
Molecular & Clinical Medicine, 7(11), p.2020.
Pradhan, R.K., Jena, L.K. and Panigrahy, N.P., 2020. Do sustainability practices buffer the
impact of self-efficacy on organisational citizenship behaviour? Conceptual and
statistical considerations. Journal of Indian Business Research.
Wong, K.L., Chong, K.E., Chew, B.C., Tay, C.C. and Mohamed, S.B., 2018. Key performance
indicators for measuring sustainability in health care industry in Malaysia. Journal of
Fundamental and Applied Sciences, 10(1S), pp.646-657.
Shahin, A., Aminsabouri, N. and Kianfar, K., 2021. Selecting maintenance strategy and policy
based on key performance indicators using TOPSIS technique-with a case study in the
steel industry. International Journal of Services and Operations Management, 40(3),
pp.305-323.
Lai, J.H., Hou, H.C., Chiu, B.W., Edwards, D., Yuen, P.L., Sing, M. and Wong, P., 2022.
Importance of hospital facilities management performance indicators: Building
practitioners’ perspectives. Journal of Building Engineering, 45, p.103428.
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