ICT103 System Analysis and Design: WorldTour Online System Report

This report presents a detailed analysis and design of an information system for WorldTour, an online company specializing in tour package bookings. The goal is to automate and enhance the efficiency of the company's operations. The report includes various UML diagrams such as use case diagrams, activity diagrams, sequence diagrams, class diagrams, and state machine diagrams, illustrating the system's architecture and functionality. Furthermore, a user interface design is provided, showcasing the customer-end interaction with the system. The report emphasizes the importance of security and robustness in the system's development, ensuring the protection of customer and staff data and the ability to handle concurrent users. The conclusion recommends adhering to protocols and standards for secure and efficient system development.

Running head: SYSTEM ANALYSIS AND DESIGN
ICT103 System Analysis and Design
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1SYSTEM ANALYSIS AND DESIGN
7. Use Cases of WorldTour
Use Case 1: Customer Login
Figure 1: Use case Diagram of Login for Customer
(Source: Created by Author)

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Overview
Title Login for Customer
Description In order to book a tour in the system, the customer needs to login in the
system. If the customer is not sign up with the system, the customer
first needs to sign up in the system and get the username to login. The
customer can also search for the tour details without logging in the
system. But at the time of payment they need to sign up or login to
have a secured payment process.
Actors Involved The actors involved with this system are customer and administrator
Pre- Conditions Before login, the customer needs to sign up be entering their personal
credentials so that they can get a user name in the system.
Post- Conditions The customers can book a tour as per the packages provided.
Exceptions:
1. Without logging in the system, the customer cannot book a tour.
2. At the time of payment the customer needs to login or sign up in the system.

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Use Case 2: Staff Login
Figure 2: Use case Diagram of Staff Login
(Source: Created by Author)
Overview
Title Staff Login use Case
Description The staffs need in the information system to provide their details so
that they can get a username and system generated password. With
those credentials the staffs will be able to login every time and provide
the customer assistance if they are in need. The staffs provides the
details related to tour if the customer are not able to understand and

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assist them to complete the procedure of booking.
Actors Involved The actors involved I this system are the staffs and the administrator.
Pre- Conditions The administrator need to add the details of the staffs and the tour
details so that they staffs can access them.
Post- Conditions The staffs provides assistance to the customer as they need them.
Exceptions:
1. Without logging in the system, the staffs cannot provide tour details or assistance to the
customers.
2. If the staffs cannot login, they should check the username and the password from the
administrator.

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Use Case 3: Enter Tour Details
Figure 3: Use case Diagram of Enter Tour Details
(Source: Created by Author)
Overview
Title Use case for Enter Tour Details
Description The customer needs to enter the details of the tour when they have to
search for the tour packages. The system need to know the destination
where the user wants to go and filter the search accordingly. This
would help the system to show the packages also that they offer for that

6SYSTEM ANALYSIS AND DESIGN
particular destination.
Actors Involved The customer and the administrator are the actors of this system.
Pre- Conditions The customer needs to login in the system to get the packages and enter
destination details.
Post- Conditions The system needs to show the details of the search the customer has
made.
Exceptions:
1. The customer needs to login in the system so that they can search for their desired packages.
2. The user needs to know the destination to search or else they can search the auto packages
from the website.

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8. Activity Diagram
Activity 1: Customer Login
Figure 4: Activity Diagram of Customer login
(Source: Created by Author)

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Activity 2: Staff Login
Figure 5: Activity Diagram of Staff Login
(Source: Created by Author)

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Activity 3: Entering Tour Details
Figure 6: Activity Diagram of Entering Tour Details
(Source: Created by Author)

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9. Sequence Diagram
Figure 7: Sequence Diagram of Information system
(Source: Created by Author)

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10. Class Model Diagram
Figure 8: Class Diagram of Information system
(Source: Created by Author)

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11. State Machine Diagram
Figure 9: state machine Diagram of Information system
(Source: Created by Author)

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12. User Interface

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13. Conclusion
The report above shows the details of developing the information system for a company
named World Tour. The business mainly deals with booking of tour packages by the customer.
The management of World Tour wants to make its business operation automatic by developing
an information system that will help to do all the work automatically and more efficiently. This
report design the modelling diagrams for the proposed system. There is use case diagrams,
activity diagrams, sequence diagram, class diagram and state diagram that defines the design of
the system for the organization. This report also shows a design of the customer end interface
that can be used for designing the interface of the application system.
It is recommended to follow all protocols and standards for developing the informations
system. The system that is to be build should be secured as it contains personal data of the

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customers, and the staffs. It is also recommended to make the information system robust so that
concurrent users can use the information system at the same time.

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