Course Code: Healthcare System Report on Worthington

This report offers a comprehensive analysis of the Worthington Healthcare System (WHCS), examining its organizational goals, key stakeholders, and the challenges it faces. The report identifies the main business goals of WHCS, including the need for a new information system to manage resources, process requests, and improve time management. It then details the key stakeholders and their responsibilities, highlighting their needs within the system. The report further evaluates the current state of WHCS's IT services, pinpointing issues such as data management failures and time reporting problems. It assesses the suitability of Planview software as a potential solution, outlining its various features and functionalities. Finally, the report recommends SysAid as an alternative tool to enhance business processes and improve IT service management within WHCS, detailing its key benefits and functionalities. The conclusion emphasizes the importance of addressing issues early and implementing efficient software solutions for improved organizational performance.

Worthington Report
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Executive Summary
The aim of the assessment is to understand and analyze the activities
related to Worthington health care system. The report will evaluate the
organizational goals that are associated with the Worthington health care
system. In addition to this the report will also highlight the major
stakeholders that are associated with WHCS. It is important to evaluate
the case study so that it becomes easy to understand the issues faced by
the organization and their current system. Apart from this, the report will
also discuss the plan view was implemented for the purpose of
understanding the Worthington.
Keywords: stakeholders, healthcare system, information system
1. Introduction
The report aims at describing the Worthington healthcare system. Worthington
healthcare system was established for the purpose of providing better support towards
the patients. However with the increase in number of patients it has been observed that
the system failed to provide proper services. In this report the main concern is to
understand and evaluate the situation of Washington healthcare system. The report will
identify the main business plan that is associated with the organization. Secondly the
report aims at identifying the key stakeholders and their needs. Apart from this it is
important to identify the issues that are faced by the organization. Lastly the report will
focus on understanding the suitability of Plan view software and will recommend
another tool for better enhancement of the services.
2. Main business goals of WHCS
The Worthington healthcare system was established within the hospital for the purpose
of providing better service towards the patients. The information system was the
designed for the purpose of managing the data within the hospital. Worthington
healthcare system has managed around 3500 beds within the hospital for the purpose of
providing better facilities to words the patients. This system has employed around 4800
physician and 21,000 staffs. It was observed that with the implementation of the health
care system several other issues started arising. Due to lack of proper support towards
the business functionalities it has been observed that the organization faces several
issues. There is a need to introduce new software that will be capable of organizing all
the components related to Worthington. The information system that was established
within the Worthington healthcare was not capable of managing the projects that were
carried out within the organization. In Addition to these the information system also
failed to manage the patient efficiently. The goals associated with WHCS are listed
below:
 The organization decided to implement a new system that will be able to resolve
the issues that are faced by the organization at present.
 The new system will be able to manage the resources
 The new system will be capable of processing the requests
 Time management can be done effectively with the use of the new system
ITSM Assignment Report – 2806ICT
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3. Key stakeholders and their needs
Stakeholders are considered to be essential component of every organization. With the
help of stakeholders it becomes easy to organize the different activities within an
organization. Thus it is important to ensure that every stakeholder is managed properly.
There are several stakeholders associated with the maintenance of information system
in Washington healthcare organization. Each stakeholder is responsible for managing
the information within the system efficiently. There are sub stakeholders associated
with each phase.
The key stakeholders are listed below along with their needs.
Stakeholder name Stakeholder
responsibility
Influence Impact
Henry Richmond -
senior vice president
and chief information
officer
Responsible for
managing the
information
High High
the vice president Responsible for
organizing the
performance
Medium High
vice president for
technology and
telecom
Manages the
technology and
telecom
High Medium
vice president
customer services
and governance
Manages the
customer service
High High
vice president for
technology services
Technology
services are
managed by the
stakeholder
Medium High
director care model Organizes the care
model and
manages the data
High Medium
directed enterprise
data management
Concerned with
data management
in the enterprise
Medium High
director of a
development and
databases
Develops and
organizes the
database
High High
director of business
senior applications
Application
management
within the
business
Medium High
director of clinical
services application
The clinical
service
applications are
managed by the
director
High Medium
vice president of
Clinical of technology
and telecom
Manages the
telecom data
High High
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biomedical
engineering
Medical related
facilities are
managed
High High
manager of
telecommunication
Manages the
telecommunication
process
High
director of
governance and
communication
The director is
responsible for
managing the
communication
Medium High
regional director Responsible for
managing the
regional activities
High High
director of a help
desk and PVX
operations
Director
responsible for
managing the help
desk activities
Medium High
director of physical
support services
Offers support
towards the users
High Medium
director of enterprise
project management
services
Responsible for
managing the
services
High Medium
regional director of
Western medical
Centre
Responsible for
managing and
directing the
regional activities
High Medium
director of Field
support and desktop
engineering
Offers support Medium High
vice president of
technology services
Technology
services needs to
be enhanced
Medium High
director of office of
information security
Information
security is
managed by the
director
High High
director of standards
audit and integration
Integration within
the system is
managed
High High
director of finance Concerned with
the finance
department
High High
4. Worthington’s state/issues of IT services
The information system of Worthington healthcare system has faced several challenges.
The information system failed to manage the data within the organization. Thus in order
to ensure that all the requirements are fulfilled successfully there is a need to analyze
the problem. The main issue that has been faced with the current information system is
that it is unable to deliver the desired results. This is leading to major failure at several
places of the organization. Thus in order to enhance the business performance the
organization has decided to implement a new healthcare information system. In addition
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to this it was identified that the information system was not managed and organized
properly that led to improper management of the data. Apart from these the time
reporting processes associated with the information system also failed at several times.
This led to serious issues within the organization. The main reason behind integrating
new software is to enhance the business performance and to resolve the issues faced by
the existing information system.
5. Suitability of the Planview software
The plan view tool was being adopted by the vice president of Worthington healthcare
organization so that it becomes easy to manage the issues that are faced by the current
information system. Plan view tool offers a wide range of features towards the
organization. The main reason behind integrating the plan view tool is to offer a better
service towards the patient and the stakeholders associated with the Worthington. Plan
view tool is considered to be one of the best project management tools that have
integrated several functionalities for successfully managing project work within an
enterprise. The main functionalities that are associated with Plainview software are
listed below:
First feature: integration with the Microsoft project
This has been used for the purpose of ensuring seamless data transfer between the plan
view tool and the Microsoft project. This offers two-way integration and also manages
the data efficiently.
Second feature: Request management
The tool offers easy request the management that means it provides a single,
centralized location from where the user can you request to work, check the status and
can review the cycles associated with the project.
Third feature: Project management
This system offers a better project management facility and helps in determining the
scope at the early stage, and ensures that proper schedule has been developed. This
also ensures that the projects can be managed an effectively.
Fourth feature: Resource management
With the resource management feature of plan view system it allows assigning the work
efficiently and also helps in developing a skill pipeline. In addition to this it also ensures
that every staff has a link to their interest to eat their work so that the productivity of
the stars can be increased.
Fifth feature: Portfolio intelligence
With the Use of portfolio intelligent it becomes easy to track and display the
performance within the information system. It ensures that proper analysis has been
carried out.
Sixth feature: Time and expenses
The main featured associated that is with the plan view tool is that it helps in better
understanding the overall cost and value needed for managing the project component.
This also offers a better way of tracking time and the applications that are associated
with the project. Hence it can be stated that plan view offers a better time management.
Seventh feature: Changes, risks and issues
One of the efficient features of plan view tool is that it helps in tracking and managing
the issues that may impact the overall schedule and cost for the project. It helps in
identifying the issues at the early stage so that the issue can be resolved officially. This
is also responsible for generating approval cycle based on necessary changes.
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6. Recommendation of another tool
Worthington healthcare services can enhance their business processes with the
implementation of proper software. Apart from Plainview tool there are several other
tools that can enhance the business performance. Sysaid is software that is mainly
designed for the purpose of providing better services towards the customer. This
Software is designed for the purpose of providing better service towards the end users
so that they can access the facilities without any barriers. SysAid is an ITSM tool that is
developed with the methods of ITIL. This helps in resolving the problems that are faced
with the management of the work. Worthington healthcare services can easily
implement this software within the organization for the purpose of aligning the basic
features of IT service management with the ITIL components. The key benefits that are
likely to be provided with the implementation of SysAid tool within the organization are
easier access and high quality of service towards the IT support department, maximizes
the efficiency of every operations that takes place within ITSM, saves a lot of money,
alliance the best practices with the business, manages it the report feature and also
offers a high visibility. In addition to these SysAid is considered to be the most
consistent tool in ITSM. The basic functionalities that will be offered with the
implementation of this software are discussed below:
 Allows easy management of the assets
 Offers a good information about the different components
 Ensures that all the data are managed and monitored properly
 Offers easy schedule living
 Advance configuration can be managed efficiently
After evaluating the basic benefits and functionalities of the system it can be stated that
SysAid is one off the efficient tool that can be successfully integrated within the
Worthington healthcare services. Hence the new system will be capable of managing
the overall performance of the organization and will be capable of enhancing the
business functionalities.
7. Conclusion
The report has been developed for the purpose of identifying the main issues that are
faced with in Worthington healthcare services. It can be stated that with the use of
proper technologies and information system the performance of the organization can be
enhanced. The report has discussed the issues that are faced with the current
information system. In addition to these the features that will be offered with the
implementation of plan view software has also been discussed within the report. The
report has successfully evaluated the stakeholders and the activities associated with the
organization. The organization needs new information software that will be capable of
organizing all the components related to Worthington. Thus the information system
established will be capable of managing the projects that were carried out within the
organization. Lastly the report has offered a recommendation for new tool. Hence it can
be stated that Organization needs to analyze the issues at the early stage so that they
can implement the software accordingly. With the help of efficient software it is
expected that the overall performance will be announced. Hence it can be concluded
that an efficient information system will be capable of removing all the issues from the
organization and will increase the overall productivity.
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8. References
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Choi, T.M., Chan, H.K. and Yue, X., 2016. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics, 47(1),
pp.81-92.
Deyo, R.A., Ramsey, K., Buckley, D.I., Michaels, L., Kobus, A., Eckstrom, E., Forro, V.
and Morris, C., 2016. Performance of a patient reported outcomes measurement
information system (PROMIS) short form in older adults with chronic musculoskeletal
pain. Pain Medicine, 17(2), pp.314-324.
Dziak, D., Jachimczyk, B. and Kulesza, W.J., 2017. IoT-based information system for
healthcare application: design methodology approach. Applied Sciences, 7(6), p.596.
Gomes, J. and Romão, M., 2018. Information system maturity models in
healthcare. Journal of medical systems, 42(12), p.235.
Hazra, S., 2018. Development of an IT Asset Management Tool for Enterprise
Information System. Asian Journal For Convergence In Technology (AJCT).
Hoare, P.G., 2019. Worthington George Smith’s ambivalent approach to his own and
other’s collections: a case study. Lithics–The Journal of the Lithic Studies Society, (39),
p.80.
Lavallee, D.C., Chenok, K.E., Love, R.M., Petersen, C., Holve, E., Segal, C.D. and
Franklin, P.D., 2016. Incorporating patient-reported outcomes into health care to
engage patients and enhance care. Health Affairs, 35(4), pp.575-582.
Meurer, J., Müller, C., Simone, C., Wagner, I. and Wulf, V., 2018. Designing for
sustainability: key issues of ICT projects for ageing at home. Computer Supported
Cooperative Work (CSCW), 27(3-6), pp.495-537.
Salleh, M.I.M., Abdullah, R. and Zakaria, N., 2017. Extending Health Information
System Evaluation with an Importance‐Performance Map Analysis. Advances in Health
Management, p.33.
Wager, K.A., Lee, F.W. and Glaser, J.P., 2017. Health care information systems: a
practical approach for health care management. John Wiley & Sons.
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