Melbourne Education Institute - BSBWRT401 Complex Documents Assignment

This document presents a comprehensive set of assessment tasks completed by a student for the BSBWRT401 Write Complex Documents unit at Melbourne Education Institute. The assessment includes three main tasks: answering written questions on grammar and punctuation, developing a client newsletter, and creating safe manual handling information for staff. The student's responses cover various aspects of document development, including grammar rules, punctuation guidelines, and the application of a company style guide. The assessment tasks are designed to evaluate the student's ability to produce clear, concise, and professional written documents, adhering to specific formatting and style requirements. The document also contains checklists, cover sheets, and detailed instructions for each task, ensuring that all assessment criteria are met.

Melbourne Education Institute
RTO Number: 45054 CRICOS Number: 03673A
Student Assessment Tasks
BSBWRT401 Write complex documents
Student Id: ______________________
Student Name: ____________________

BSBWRT401 Write complex documents Student Assessment Tasks
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 2

BSBWRT401 Write complex documents Student Assessment Tasks
Table of Contents
Table of Contents............................................................................................................................................ 2
Assessment Information.................................................................................................................................. 3
Assessment Instructions.................................................................................................................................. 4
Student Assessment Agreement..................................................................................................................... 5
Assessment Task 1 Cover Sheet.................................................................................................................... 6
Assessment Task 1: Written Questions........................................................................................................... 7
Assessment Task 1 Instructions...................................................................................................................... 9
Assessment Task 1 Checklist........................................................................................................................ 10
Assessment Task 2 Cover Sheet.................................................................................................................. 11
Assessment Task 2: Produce a client newsletter.......................................................................................... 12
Assessment Task 2 Instructions.................................................................................................................... 13
Assessment Task 2 Checklist........................................................................................................................ 15
Assessment Task 3 Cover Sheet.................................................................................................................. 16
Assessment Task 3: Develop safe manual handling information...................................................................17
Assessment Task 3 Instructions.................................................................................................................... 18
Assessment Task 3 Checklist........................................................................................................................ 20
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 3

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Information
The assessment tasks for BSBWRT401 Write complex documents are included in this Student
Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
Assessment Plan
Assessment Task Overview
1. Written questions Students must correctly answer all questions.
2. Develop client newsletter Students develop a client newsletter.
3. Develop safe manual handling
information
Students must develop safe manual handling information for
staff.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 4

BSBWRT401 Write complex documents Student Assessment Tasks
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Additional Resources
The following resources will be given to you before you begin Assessment Task 2.
 Document Checklist
 Style Guide
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 5

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 6

BSBWRT401 Write complex documents Student Assessment Tasks
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 7

BSBWRT401 Write complex documents Student Assessment Tasks
Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.
Do you understand your rights to re-assessment?  Yes  No
Do you understand your right to appeal the decisions made in an assessment?  Yes  No
Student name
Student number
Student signature
Date
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 8

BSBWRT401 Write complex documents Student Assessment Tasks
Assessor name
Assessor signature
Date
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 9

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 10

BSBWRT401 Write complex documents Student Assessment Tasks
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 11

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 1: Written Questions
Task summary
 This is an open book test.
 Questions must be completed within 1 hour.
 Students need to answer all of the written questions correctly.
 Answers must be word processed and sent to your assessor as an email attachment.
Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
Timing
The assessor will advise you of the due date of this submission.
Write in the due date below as advised by your assessor:
Submit
 Answers to all questions
Assessment criteria
 All questions must be answered correctly in order for a student to be assessed as having completed the
task satisfactorily.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 12

BSBWRT401 Write complex documents Student Assessment Tasks
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt/ s will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 13

BSBWRT401 Write complex documents Student Assessment Tasks
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 14

BSBWRT401 Write complex documents Student Assessment Tasks
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 15

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Outline five basic rules for grammar that should be taken into account when developing written
documents at work.
 The rule of grammar is necessary to construct word and provide correct communication. The
five important rule for grammar in order to develop documents at work are as follows:
 Use of active voice- The active voice consist of subject or the doer of the action, then
the verb comes, then the object comes.
The formula is: subject + verb + object
Examples-
A man crossed river.
 Use of conjunction- The idea behind the use of conjunction is that it adds two ideas
together with the use of some special words.
The formula is: Subject+ verb, +object, conjunction +Subject+ verb+ object.
The common words that come under conjunction are: and, or, so, for, yet, nor, but,
because, etc.
Examples-
She sings because it is her passion.
 Use of comma- The connection of two ideas within a single sentence by this “ , “.
Example-
Mary walks her dog, while running.
 Use of simple present tense- This is used to describe the habitual actions.
Example-
I go to church every Friday.
 Use of semicolon- It is used when exact conjunction cannot be applied in a sentence.
Example-
Shawn’s dog is ferocious; it never stops barking.
2. Outline the minimum punctuation that should be included in a sentence to show how the
sentence must be read.
 The punctuation are the symbols and signs that is used in a sentence so that the construction
allows the reader to understand the sentence better. The use of punctuation in a sentence
makes the meaning clear, easy to read and understand. The basic punctuation that is included
in a sentence are comma “ , “ , exclamation mark “!”, colon “ : “, full stop “ .” , question mark “?” ,
semi-colon “ ; “ , hyphen “ - “ , slash “ / “ , apostrophe “ ‘ “ , brackets “ () “ and quotation “ “ .
3. Give two situations when it is useful or necessary to include a comma.
 The use of comma is necessary to use before coordinating conjunction that adds two
independent clauses together. The independent clause is a sentence that has its own subject
verb and can have a meaning of its own.
Example- “I went school” and “I saw a train”
I went school, and saw ac train.
 The comma is used to separate items in a single sentence. Taking an example is I was going to
school with Jon, Mary, and Shawn. The last comma before and is sometimes used for reducing
the ambiguity of a sentence.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 16

BSBWRT401 Write complex documents Student Assessment Tasks
4. As a general rule, when should a semi-colon be used?
 Semi-colon is considered to be weaker than a full stop and stronger than a comma. The full stop
indicate total stopping of sentence and comma is used for a pause, whereas, semi colon is used
for an in-between situation such as a super comma.
The rule to use a semi-colon is that it must be used to connect independent clause also shows
closer connection of two sentences. The general use of semi- colon is present when conjunction
is not used. When the second sentence is started with a conjunction, then it becomes
mandatory to use the semi-colon.
Some examples are- summer is my favourite season; but I get heat strokes.
I had a huge breakfast today; however I am hungry again.
5. Give three benefits of a plain English writing style in workplace documents.
 The use of plain and simple English is expected as to reduce the waste of time in daily life as
well as in workplace. The benefits that the plain English has in the document of workplace are:
 The information present in the documentation will be easier to understand for the other
employees in the workplace.
 The use of plain and simple English in the documents convey the important information in
the shortest time possible.
 The use of plain English helps in lowering the chance of misunderstanding the document.
Hence, explanation regarding some clarification of the document will become easier for the
person who prepared it.
6. Explain the difference between the active and passive voice giving at least one example of
when each should be used.
 The active voice is the commonly used voice that reflects the actual action of the Subject. Its
formula is :
Subject + verb + object
Example- Jon collected books from school
I am going to the library.
 The passive voice describes the happening of an action by the object of a particular sentence.
The formula is:
Object + verb + subject
Example- Books are collected by Jon from school.
Insects are caught by the lizard
The order of the words are different in both the voices keeping the meaning same.
7. Briefly describe each of the following: simple sentence, compound sentence, and complex
sentence. Provide an example of each.
 Simple sentence- A simple sentence is an independent clause with single subject and verb. It
is mainly constructed in one sentence.
Example- The food smells delicious.
Jon goes to school every week days.
 Compound sentence- It consist of more than one clause in a single sentence.
Example- I will go to hiking and swimming today.
 Complex sentence- It consist of subordinate clause that is present in the main clause of the
sentence. It allows to include several ideas in a single sentence.
Example- Mary was late for her work as her alarm clock malfunctioned.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 17

BSBWRT401 Write complex documents Student Assessment Tasks
When Jon came out to board the school bus, he saw that the bus already left.
8. Discuss in a sentence or two how audience, purpose, and method of communication influence
the tone of a document.
 The three elements that influence the tone of any document is the purpose, audience and
method of communication. The purpose shows that the reason behind developing the
document, the audience reflects that for whom the document is prepared and lastly the method
by which the document is prepared. All the three elements help in structuring the document and
facilitate better communication.
9. Give three reasons for using styles in a document.
 The preparation of document needs to look consistent and neat throughout the document. Also
using a particular style will help in quicker formatting of the document and less complex.
The three reasons are:
 Uniform headings- It will ensure consistency and assign different headings as per the
requirement of the document.
 Easy formatting- The creation of style at the beginning of the formation of the document
helps in modification of portions in smaller sections.
 Smaller file size- The software for developing document reads the style of the document
first. It avoids to perform manual formatting hence saving the time as a whole.
10. Explain two style types in Word and their use.
There are several styles available in Word which makes the formatting of document easier.
However the two styles are:
 List- This style is mainly used for representing information in the form of list. This style may
include indentation, numbers and bullets. This style is mainly used for showing the information
in a list format for better understanding.
 Normal- The most commonly used style in preparing any document. It has simple fond of
letters, line spacing, bold of letters and italics. It can be modifies as per the requirement of the
user.
11. Describe two types of formatting that could be used to improve the appearance/readability of a
document.
 The formatting of a document has a great impact on the appearance of prepared document. The
formatting is the basis of attracting the reader towards a particular document. The two types of
formatting that can be used to improve the appearance of a document are:
 Tabular form- The information can be represented in a tabular form with several rows and
columns and appropriate heading for them. This makes the document clean and easy to
search for required information.
 Paragraph with headings- The formatting of document as per different level of heading
makes it easier to classify paragraphs. It also helps in creating the table of content in just
one click.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 18

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 1 Checklist
Student’s name:
Did the student provide a sufficient and
clear answer that addresses the
suggested answer for:
Completed
successfully Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 19

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 20

BSBWRT401 Write complex documents Student Assessment Tasks
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 21

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 2: Produce a client newsletter
Task summary
This assessment task requires you to produce a client newsletter for the fictitious company, Grow
Management Consultants.
This assessment task will be completed in the simulated environment at your RTO.
Required
 Computer and Microsoft Office
 Access to the internet for research
 Meeting space
 Role-play participant (your assessor)
 Grow Management Consultants Style Guide
 Document Checklist
 Printer and Scanner
Timing
The assessor will advise you of the due date of this submission.
Write in the due date below as advised by your assessor:
Submit
 Email confirming your understanding of the requirements for the client newsletter.
 Email with suggestion for additional section for newsletter
 First draft of newsletter
 Completed document checklist.
 Final version of newsletter
 Screen shots
Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 22

BSBWRT401 Write complex documents Student Assessment Tasks
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt/ s will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Assessment Task 2 Instructions
Carefully read the following:
You are the Administration/Project Officer for Grow Management Consultants.
Your main duties as the Administration Officer include administering the day-to-day activities of the office,
including organising meetings and travel, organising workshops and conferences, developing a range of
business documents, providing assistance and support to all senior managers and answering a range of
client enquiries.
As the Administration/Project Officer, you have been given a new responsibility to design and write a
monthly client newsletter to be sent to all existing clients. The aim of the newsletter is to inform clients about
trends in leadership, plus a reminder of upcoming events and new products.
As set out in the organisation’s policies and procedures, you are required to meet with the Operations
Manager to discuss the content and presentation requirements for the first issue of the newsletter.
Complete the following activities:
1. Participate in a meeting to discuss document requirements
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 23

BSBWRT401 Write complex documents Student Assessment Tasks
Meeting with the Operation Manager:
Project Officer: Good Morning Sir.
Operation Manager: Good morning. Please have a seat.
Project Officer: Thank you sir.
Operation Manager: Tell me what is your purpose for the meeting?
PO: Well, I am here to talk about certain innovation process that can help in development of your esteem
organization. I am from the Growth Management Consultation.
OM: O well! Tell me about the services you provide.
PO: We provide ideas regarding the technologies that can help in the development of the business. We
conduct events and workshop that generates new business ideas for the company.
OM: what are the current topics on which you all are focusing for the business?
PO: At present we are dealing with the Big Data Analysis in the development of the business
organization. We are conducting events in different cities in the country which tells us the benefit of using
different technologies for the development of the business. Our program also helps in the employee
development by providing training to them on the latest technologies. When we also provide hiring services
where we find out the best fit employees for the individual organization who are compatible with the latest
technology. Our company also provides the motivational services to the employees which is effective for the
organization.
OM: Well that sounds good. What is the cost of performing one motivational event for the employees of
an organization?
PO: Well, it depends upon the number of employees that attains the organizational event. But
approximately for 100 employees, AUD $1000 is the expense.
OM: That sounds relevant enough. What is the criteria to join a technical event set up by you?
PO: Well sir, in that case you have to mail us the number of people that will attain the event and the topic
of the event you are interested in. We will arrange for the space and keep you notified regarding the events
regarding your topic of interest.
OM: What about the hiring process you provide?
PO: We conduct examination where the suitable candidates appear and tries to excel. Only the
candidates with the most suitable qualification for a particular job post is selected for the job. There are
many post for which one can apply, and there are different level of difficulty in the exam. One appearing for
the examination has to clear the levels as per the post they are applying for. Only after qualifying them he or
she will be placed in the organization.
OM: Sounds good. Will like to associate with your company for the hiring process. And it will be helpful if
you let us informed about the events you are conducting. And I will like to subscribe to your company for
getting the benefits it provides.
PO: Thank you sir. We will keep you updated regarding the services and the offers we are launching.
And I will like to give you one month of free subscription from our company to show your eagerness in our
offer. Hope you enjoy it.
OM: Thank you so much. It was nice meeting you.
PO: Thank you for your precious time. It was an honour to meet you, Sir.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 24

BSBWRT401 Write complex documents Student Assessment Tasks
OM: Have a great day all ahead.
2. Plan document
Operations of the Growth
management consultants
Location: XYZ Company
date: 17.12.19
Time: 12.00pm
Facilitator: Operation Manager
Agenda Items
12:00 – 1.00pm Introduction to the company, its
operations and services.
XYZ company
1.30 – 2.30pm Introduction to the recruitment
services of the company.
Examination procedures;
qualification process, etc.
2.30 – 3.30pm Introduction to the event
management process conducted
by the organization. What kind of
events are conducted. How to get
involved with the events? Etc.
3.30 – 4.00pm Employee development program.
Training process of the employee,
acquainting them to the latest
technology, etc.
Additional information
The services provided by the company are for the organizational growth and enhancement of the business.
For any further information, kindly visit the company website.
www.growmanagementconsultant.com
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 25

BSBWRT401 Write complex documents Student Assessment Tasks
Contact Number of the Concerned Person: [phone]
Email to the Operational manager:
From: projectofficer.gmail.com
To: operationmanager.gmail.com
Subject: Confirmation of the information
Respected Sir,
This is to confirm that as per the discussion we will be keeping you up to date with the
events our company is arranging. Growth Management Consultant company will provide you the total
cost of the events and the other details regarding the company as and when revised. The policies
regarding the company will be forwarded to you. We will sign the contract only after the policy papers
are read properly and signed.
Thank you.
Regards.
3. Develop and check first draft of newsletter
The newsletter is present in the separate document.
Grow
Managem
ent
Consultan
ts
GROW MANAGEMENT CONSULTANTS
17.12.19
Age based seniority is no longer a concern!
The concept of promoting the older employees to the
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 26

BSBWRT401 Write complex documents Student Assessment Tasks
leadership and the senior managerial level was one of the
exisisting concept in the compnay’s. But we are happy to
announce that the Grow Management Consultant is promoting
on the basis of cpability. We are cnsidering capabilities alongs
side with the experinces in of the existing employees. With new
talent, we shall reach the new zenith of the leadership level. With
this, success shall be ours.
We have improved our training and employee
services.
The employees are the primary concern of our company and
we think that enhancement of their performance will only lead us
towards the success. As we all know that the technologies have
improved and the advanced technology have led to the digital age.
Thus the employees needs better training in the new system for the
performance enhancement.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 27

BSBWRT401 Write complex documents Student Assessment Tasks
Making use of the Talent and Technology
We are making use of the latest technology in our organization and in parallel
hiring employees with expertise in this field. This helps in the fast performance
of the system along with better customer services. As the end users are the
customer, our primary concern is satisfying them.
Upcoming events
 20.12.2019: International Conference on Advanced
Computing, Sydney, New South Wales. Please fill.
 27.12.2019: Conference on Big Data Analytics in Business
Development, Melbourne City, Victoria. Please Fill.
 05.01.2020: Block Chain Technology in the Enhancement of
the Supply chain, (Brisbane, Queensland).Please fill.
About us
Grow Management Consultant is one of the fast growing company and is w
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 28

BSBWRT401 Write complex documents Student Assessment Tasks
for its performance in the management sector. We provide support to th
companies by hiring best employees as per the requirement of the organiz
train your employees so that they can provide you with success in all secto
organize events that helps in getting ideas regarding the latest trends in t
that improves business. For more details, go to our website. Link given below
www.growmanagementconsultant.com
4. Finalise the newsletter
The final part of the assessment requires you to review the tracked changes and comments to your
newsletter sent to you by the Operations Manager. Make the changes required and save a word version of
the document in the relevant file.
Take screen shots of the final folder and its contents that show all versions of the newsletter from draft to
final. Send the screen shots to your assessor via email. Ensure that your folders and files are set up and
named as set out in the Workplace Information Procedures and Style Guide.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 29

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 2 Checklist
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Determine the purpose of the document to be prepared
through a meeting with the assessor and correctly confirm
the purpose in follow up email?
Identify an appropriate newsletter template from Microsoft
Word for the document?
Determine style guide requirements through meeting with
assessor and confirm requirements in follow up email?
Provide an outline of the newsletter including headings to
show structure of the newsletter, as well as a brief outline
of content?
During the meeting to discuss the newsletter, demonstrate
effective communication skills, including asking and
responding to questions and active listening techniques?
Develop a first draft of the newsletter:
 in own words and clear and concise English
 Incorporating all the required content as discussed at
the meeting?
 Including a summary of the required information from
the article, as a well as a summary of the identified
book/article?
 Including additional section?
 Including graphics, company logo and photo of self?
 As per all style guide requirements for newsletters from
the Grow Management Style Guide?
Submit a completed document checklist to demonstrate
that the document was reviewed to:
 Ensure document objectives were achieved and all
requirements met?
 Check grammar, spelling and style for accuracy and
punctuation?
Provide a finalised version of the newsletter showing that
tracked changes and comments were actioned?
Save all versions of the newsletter according to the naming
convention in the Style Guide and in the required folder?
Task Outcome: Satisfactory  Not Satisfactory 
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 30

BSBWRT401 Write complex documents Student Assessment Tasks
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Assessor signature
Assessor name
Date
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 31

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 32

BSBWRT401 Write complex documents Student Assessment Tasks
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 33

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 3: Develop safe manual handling
information
Task summary
This assessment task requires you to produce safe manual handling information for staff at Grow
Management Consultants.
This assessment task will be completed in the simulated environment at your RTO.
Required
 Computer and Microsoft Office
 Access to the internet for research
 Grow Management Style Guide
 Document Checklist
 Printer
Timing
The assessor will advise you of the due date of this submission.
Write in the due date below as advised by your assessor:
Submit
 Email to Operations Manger
 First draft of safe manual handling procedures information
 Completed document checklist to show that the document has been checked for grammar, spelling
and style and for accuracy and punctuation.
 Final version of the safe manual handling procedures information
 Screen shots
Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.
Re-submission opportunities
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 34

BSBWRT401 Write complex documents Student Assessment Tasks
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt/ s will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Assessment Task 3 Instructions
Carefully read the following:
You are the Administration and Project Officer for Grow Management Consultants.
The Operations Manager has just been in to see you to discuss his concerns about the number of incidents
that have been occurring at work involving staff sustaining injuries when lifting office supplies and
equipment.
He would like you to produce information to be provided to staff on the importance of safe manual handling
procedures. You may produce the document in the format that you consider would work best, and that the
information should be clear and easy to follow. It should also include graphics to illustrate, for example, safe
manual handling poses.
The safe manual handling procedure should include as a minimum:
 The importance of correct manual handling
 Statistics on safe manual handling incidents for Grow Management Consultants for 2016 to
emphasise the value of the procedures (the Operations Manager has indicated you will need to
remind him to provide this)
 Preparing for manual handling
 Checking the load before lifting
 Moving into position and correct body posture
 Manual handling methods
Finally, the Operations Manager would like you to research safe manual handling procedures for the office
and develop the document based on your research.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 35

BSBWRT401 Write complex documents Student Assessment Tasks
Complete the following activities:
1. Plan safe manual handling procedures information document
Send an email to the Operations Manager addressing all of the following points:
From projectofficer.gmail.com
To operationmanager.gmail.com
Subject Confirmation of the document presentation
Respected sir,
The document that has been prepared for the purpose of the meeting will be provided to
the staff in the form of handouts to the staffs as it will be easy for them to read it and forward it to the
other members of the organization. We will make use of the Microsoft Word for preparing the file as it is
suitable and easy to handle by people around the world and modifying the document is easier. The
structure of the document prepared for the handouts is given below:
Name of the company:
The topic of interest:
Process of Progression:
Learning benefits:
Let us know if you wish to add anything else in the document as early as possible so that we can make
the necessary changes in the document. The manual will strictly follow the style of the organization. We
will like to know the issues that are faced by the organization such that the manual can be created on
the basis of that.
Kindly approve the format and let us know where the changes has to be made.
Thank you.
Regards.
Project Officer,
Growth Management Consultants.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 36

BSBWRT401 Write complex documents Student Assessment Tasks
2. Develop and check first draft of safe manual handling procedures information
Overview for manual handling safety at work place
Introduction
The manual has been developed here for the staffs and authorities of the Grow Management
Consultants. The manual is an important part of the knowledge which is to be gained by all the staffs
in the organization. The guidance aims at providing the staffs with the knowledge on the importance
of manual handling and risks factors involving manual handeling within the organization. The
importance of the planning and designing the manual at a workplace is to be understand and the
failure to develop an efficient manual for the company would be reduced with the effort put on the
planning, consultation and systematic management procedure. The different manual handling
procedures requires the different type of solution and there is different type of risks which are of
different extent which requires different type of handling.
Key Finding from the Statistics on safe manual handling incidents for Grow Management
Consultants for 2016
As the per the statistics there has been a total of 91,948 employees who have been injured. The
injuries also include the diseases that were report during the year 2016. There has been a total of
32,360 major employment injuries and this indicates an increase in the rate of injury from the
previous years by about 5 percent.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 37

BSBWRT401 Write complex documents Student Assessment Tasks
Figure 1. Percentage in employment injuries and diseases
Source: (created by author)
In addition to this, an increase of the rate has been detected in the incident rate of the major injuries
by about 9.3 percent. The males have been accounted for around 68 percent and the females have
been accounted for around 32 percent.
68%
32%
percentage of Injuries
Men
Women
Figure 2. Percentage of injuries for male and female
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 38

BSBWRT401 Write complex documents Student Assessment Tasks
Source: (created by author)
Additonally, the injuries that were resulting in permanent disability that would be descreased by 3
percent in the year 2016. Social assitance and health care had reported the largest number of
employment injuries by industry division. As per the fatilities are concerned for the year 2016, the
females had accounted for the 11 percent of the fatalities and the male were accounted for the 89
percent of the fatalities. There were additional fatalities which were resulting from the vehicles used
at the word place and manual handeling of the products. As per the data obtained rom the Health and
Safety Authority as per the year 2016, it can be understood that the out of the total activities that
created accidents 34% of those accidents had occurred due to the manual handelling of the products.
Hence, it is important that an efficeint level of gusidance is required to be followed for the manual
handling of the products in the organzation.
The Legislation to be followed for manul handling
 The Safety Health and Welfare at Work as per the Regulation created in 1993 is to be followd
for the development of the manual handling process guidance. In the Part VI of the regulation
EU Council Directive 90/269/EEC provides the infromation about the healthy and the safety
requirements of the worker who would be handeling the loads for the organization. In chapetr
4 part 2 of the legislation the following requirements for handlling the products manually in
the organization:
 The risk assements are required to be acrried out for the tasks which are already existing and
the infromed descision are reqired to be made after carrying out a thoruogh analysis on the
data which are available.
 The task for organizing that allows the mechaincal and other means to reduce the load o
manual handleling of the loads, would be deployed and the hazards are reauired to reduced
prior hand. In additon to this, the imporvement of the layout of the working area are to be
checked which would be helpful in avoaid the possible calamities for hazards for manul
loading in th organization.
Preparing for manual handling
The staffs would be advised to perfor thr following befor the lifting process:
 The staffs need the assess their invidual capabilites befor they lift the goads
 They should verify the nature of the load and the environmental condition which is required
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 39

BSBWRT401 Write complex documents Student Assessment Tasks
to be assesed before lifing the load.
 The staffs shuld also be be trained effeciently before they are lifting loads and the should have
hands on experience.
 The amountv twiting, stooping and reaching is to be reduced before lifting the load.
 The floor level lfitings should be avoided and the carrying distances shuould be minimised.
Checking the load before lifting
It is improtnat that the staffs or the employee who would be lifting the load does the following checks
before trying a move the load manually as the legislations:
 Weight: The load is considered to be too heavy in case the load is beyond 80 kgs.
 Grasping: If the load is difficult to grasp then the load is not to be lifted.
 Effort: If the physical effort is too strenuous then the effort is not to be done.
Moving into position and correct body posture
 The obstruction are required to be removed from the route from the point of lifting to the
point gof resting the lift.
 It is important that if there is long lifting path the lift is to be unloaded midway and the grip is
to be revised and the good is to be lifted again.
 The load is to be kept close to the waist and the it is to be kept close to the body for the entire
tenuere of making the lift.
 The heviest side of the load is to be kept nest to the body.
Manual handling methods
The following advises are provided to the staffs as per the Manual handling methods:
 Think before lifting
 Adopt a stable position
 Get a good hold
 Start in a good posture
 The flex during the lifting process is to be reduced to highest extent possible
 Avoid twisting the back
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 40

BSBWRT401 Write complex documents Student Assessment Tasks
 Avoid Leaning sideways
 The head is to be kept up while handling the load
 Moving smoothly is very important for balancing the load
 Don’t lift or handle more than can be easily managed
 The adjustments must be done after the lift has been put down by the staffs
3. Finalise the safe manual handling procedures information document
The final part of the assessment requires you to review the tracked changes and/or comments to your safe
manual handling procedures information document sent to you by the Operations Manager. Make the
changes required and save a word version of the document in the relevant file.
Make screen shots of the final folder and its contents that show all versions of the safe manual handling
procedures information document from draft to final. Ensure that your folders and files are set up and named
as set out in the Workplace Information Procedures and Style Guide. Send the screen shots to your
assessor as attachments.
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 41

BSBWRT401 Write complex documents Student Assessment Tasks
Assessment Task 3 Checklist
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Determine the purpose of the document to be
prepared and confirm this in an email?
In the email, identify and report on an appropriate
format for the document?
In the email, identify and report on the software that
will be used for the document?
In the email, correctly outline style guide requirements
for the document as per the Style Guidelines?
Provide an outline of the newsletter including headings
to show structure of the newsletter, as well as a brief
outline of the content?
Develop a first draft of the safe manual handling
procedures information document:
 In own words and clear and concise English?
 Incorporating all the required content?
 Including additional information about
workplace statistics?
 Including graphics to illustrate safe manual
handling procedures?
 As set out in the Style Guide?
Submit a completed document checklist to
demonstrate that the document was reviewed to:
 Ensure document objectives were achieved
and all requirements met.
 Check grammar, spelling and style for
accuracy and punctuation?
Provide a finalised version of the safe manual handling
procedures information document and showing that
tracked changes and/or comments were actioned?
Save all versions of the safe manual handling
procedures information document according to the
naming convention in the Style Guide and in the
required folder?
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 42

BSBWRT401 Write complex documents Student Assessment Tasks
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Assessor name
Date
BSBWRT401 Write complex documents Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
Version September 2018 Page 43