Yes Chemist Pty Ltd CRM & SAP S/4HANA System Implementation Project

Desklib provides past papers and solved assignments. This project plan details the implementation of CRM and SAP S/4HANA systems at Yes Chemist.

VUIS CONSULTING PTY LTD.
PROJECT PLAN [INSERT VERSION NUMBER]
[CRM System and SAP S/4HANA for Yes Chemist Pty Ltd]
[INSERT DATE HERE]
[INSERT AUTHOR NAME HERE]
[INSERT AUTHOR JOB TITLE HERE]
[INSERT AUTHOR EMAIL HERE]
The following template is for educational purposes only.

CONTENTS
Glossary......................................................................................................................2
Introduction................................................................................................................. 3
Project scope...........................................................................................................3
Aim of the Project.................................................................................................... 3
Objectives of the Project..........................................................................................3
Quality Standards and deliverables.........................................................................4
Business case.............................................................................................................4
Disadvantages.........................................................................................................5
Project Schedule and Approach (Rollout strategy).....................................................5
Resources...................................................................................................................5
Budget.........................................................................................................................6
Assumptions............................................................................................................6
Risk............................................................................................................................. 6
Communication........................................................................................................... 7
Summary.....................................................................................................................8
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Glossary
Term Definition
CRM and
SAP System
It implements business of SAP in on system for the organisation
“Yes Chemist Pty Ltd”.
SDLC Method for implementing CRM and SAP System.
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Introduction
In this assignment, SAP S/4HANA was executing in the organisation named as “Yes
Chemist Pty Ltd”. The system of SAP was executing the business solution in one
area of this organisation. It completed into two phases that is first, SAP system will
be executed and secondly, CRM System will be executed. For executing this
system, CRM System has to be used while implementing the process for the
organisation named as “Yes Chemist Pty Ltd” with the use of the technique of cloud.
For executing this system, there are many factors that were analysed by the
manager. VUIS Consultancy Service was needed for implementing or completing the
overall task of the organisation. For executing this project successfully, then the
specified information was would be gathered by the organisation or company. After
that, project manager would manage or define each and every member roles for
implementing this project. The overall cost was calculated or evaluated with the
planning done for the project.
In the next phase, the CRM System was executed by completing the number of
phases that were defined on the basis of milestones or the partitioned tasks. The
project delivery was easily understandable with the use of project planning. By this,
the organisation “Yes Chemist Pty Ltd” will able to improve their customer
relationships and the services by executing the SAP System. The CRM System and
SAP S/4HANA will improve services, marketing, and sales of the organisation. For
executing the project successfully, the communication, summary, budget and the
resources were explained in the overall project with the total number of phases.
Project scope
For executing the CRM System and SAP S/4HANA, the organisation “Yes Chemist
Pty Ltd” will provide a total count of customer services. These services increased the
services, marketing and the sales of each and every activity of the organisation.
Although, the CRM System and SAP S/4HANA will improve customer services and
their sales. The aim of the project and the objectives explained below:
Aim of the Project
- It will improve services, sales and marketing doings.
- Provide satisfaction to the customers
- Increase the flow of information that was stored in the organisation.
- It will manage or increase the relationships between customers.
Objectives of the Project
- Collect customer needs of the organisation.
- It will maintain project resources.
- Services with the good quality will provide to the customers.
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Quality Standards and deliverables
S. No. Outcomes Standards Deliverables
1. CRM System It manages relationship
between customers.
It was tested by the
organisation “Yes
Chemist Pty Ltd”.
2. SAP S/4HANA
System
It installs all stores and
the main office of the
organisation.
It was tested by the
organisation “Yes
Chemist Pty Ltd”.
3. Plan of Project It creates project planning
or project scheduling.
It completed by the
project structure in the
base of the need of
customers.
Business case
The organisation “Yes Chemist Pty Ltd” was executing the CRM System and SAP
S/4HANA to enhance services, sales, and marketing for each and every
organisational activity. It contains total count of pharmacy that was independent of
the common values and philosophy. This organisation will provide health and beauty
requirements with the use of needs of customers. The Organisational CEO will
implement the overall system with the use of overall requirements. There are many
benefits of the system, these are:
S. No. Benefits Present Status Method of
Processing
1. Manage marketing strategies
in the efficient manner.
Marketing situations
were not efficient
with the overall sale
records.
It performed with
the help of
marketing
information.
2. Decrease delivery time up to
50%
No available
facilities in the
organisation.
It performed with
the help of
customer
feedbacks.
3. Stock of each store was
managed easily.
It can’t manage
present status of
stock.
It performed by
analysing
customer orders.
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Disadvantages
- It contains security risks of the organisation.
- It enhances cost and budget of “Yes Chemist Pty Ltd”.
- It enhances complexity of the information that was stored will affect communication
of members.
- It enhances cost within the organisation.
- It requires developed skills of each and every employee for new system.
Project Schedule and Approach (Rollout strategy)
CRM System and SAP will implement over the “Yes Chemist Pty Ltd” stores and the
planning of project was performed. The Gantt chart performed into different phases
with the specified time. These are:
- Planning: In this, project planning was prepared.
- Procurement: this result will be analysed with the research of the project.
- Designing: It performs after gathering information of project.
- Testing: It tests the software and hardware installation.
- Installation: It complete within 15 hours.
- Data Abstraction: It extracts information of data of each store.
- Documentation: It will create documentation after completing the process of project.
- Training: It performs employee training process within the organisation.
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ID Task
Mode
Task Name Duration Start Finish PredecessorsResource Names Cost
1 SAP Business for Chemist Pty Ltd.94 days Tue 25/07/17Fri 01/12/17 $176,760.00
2 1. Implementation SDLC 11 days Tue
25/07/17
Tue 08/08/17 $13,200.00
3 1.1 Installation of
hardware and software
2 days Tue
25/07/17
Wed 26/07/17 Hardware [1] $5,000.00
4 1.2 Development 2 days Thu 27/07/17Fri 28/07/17 3 Technichal Offi cer $1,360.00
5 1.3 Testing 3 days Mon 31/07/17Wed 02/08/17 4 Technichal Offi cer $2,040.00
6 1.4 Configured accordance
with the client
requiremnets
2 days Thu
03/08/17
Fri 04/08/17 5 System
Integrator
$1,680.00
7 1.5 User Acceptance
testing instances
2 days Mon
07/08/17
Tue 08/08/17 6 Project
Manager
$3,120.00
8 <SDLC Phase Completed> 0 days Tue 08/08/17Tue 08/08/17 7 $0.00
9 2. Server room Modification 16 days Wed 09/08/17Wed 30/08/17 $43,600.00
10 2.1 Demolition of old connection3 days Wed 09/08/17Fri 11/08/17 8 Virtual server[1] $6,000.00
11 2.2 Cable for connecting
new server with existing
network
5 days Mon
14/08/17
Fri 18/08/17 10 Technichal
Offi cer ,Virtual
server[1]
$9,400.00
12 2.3 Installation of patch cables3 days Mon 21/08/17Wed 23/08/17 11 Local constructor,System Integrator$17,520.00
13 2.4 visit client site 2 days Thu 24/08/17Fri 25/08/17 12 Project Manager $3,120.00
14 2.5 Final modification 3 days Mon 28/08/17Wed 30/08/17 13 Data Entry Offi cer,Peter cables Pty Ltd,Project Manager$7,560.00
15 <Server room modification
phase complete>
0 days Wed
30/08/17
Wed 30/08/17 14 $0.00
16 3. Data Conversion 22 days Thu 31/08/17Fri 29/09/17 $54,880.00
17 3.1 To understand legacy
data structure
3 days Thu
31/08/17
Mon 04/09/17 15 Business
Analyst
$3,120.00
18 3.2 To setup an automated
data extractor script
development
2 days Tue
05/09/17
Wed 06/09/17 17 Local
constructor
$15,000.00
19 3.3 Data validation and
cleansing efforts
3 days Thu
07/09/17
Mon 11/09/17 18 Administartive
Offi cer,Application
Programmer,Technichal
$5,520.00
20 3.4 To develop automated
script to load data into B1
instances
2 days Tue
12/09/17
Wed 13/09/17 19 Business
Analyst
$2,080.00
21 3.5 To test in real time instances3 days Thu 14/09/17Mon 18/09/17 20 Project Manager $4,680.00
22 3.6 Defect rectification 2 days Tue 19/09/17Wed 20/09/17 21 Technichal Offi cer $1,360.00
23 3.7 Post data migration and
manual data rectification
by clients team
7 days Thu
21/09/17
Fri 29/09/17 22 Data Entry
Offi cer,Local
constructor,Technichal
Offi cer
$23,120.00
24 <Data conversion phase
complete>
0 days Fri
29/09/17
Fri 29/09/17 23 $0.00
25 4. Integration and Testing 15 days Mon 02/10/17Fri 20/10/17 $25,320.00
26 4.1 Integration with e-gate
feature
3 days Mon
02/10/17
Wed 04/10/17 23 Technichal
Offi cer
$2,040.00
27 4.2 Testing with
returning/posting in
jouranal ledger
4 days Thu
05/10/17
Tue 10/10/17 26 Project
Manager
$6,240.00
28 4.3 Testing with live e-gate
instances
3 days Wed
11/10/17
Fri 13/10/17 27 Technichal
Offi cer
$2,040.00
29 4.4 end to end testing 5 days Mon 16/10/17Fri 20/10/17 28 Local constructor $15,000.00
30 <Integration and Testing
Phase complete>
0 days Fri
20/10/17
Fri 20/10/17 29 $0.00
31 5. Documentation 9 days Mon 23/10/17Thu 02/11/17 $14,480.00
32 5.1 Review of standard SAP
business
2 days Mon
23/10/17
Tue 24/10/17 29 System
Integrator
$1,680.00
33 5.2 client delivery Requiremnets3 days Wed 25/10/17Fri 27/10/17 32 Project Manager $4,680.00
34 5.3 Making of test BAS report3 days Mon 30/10/17Wed 01/11/17 33 Business Analyst $3,120.00
35 5.4 completion of
compliance report
1 day Thu
02/11/17
Thu 02/11/17 34 Hardware [1] $5,000.00
36 <Documentation Phases
Complete>
0 days Thu
02/11/17
Thu 02/11/17 35 $0.00
37 6. Training 14 days Fri 03/11/17Wed 22/11/17 $16,440.00
38 6.1 utomise training program4 days Fri 03/11/17Wed 08/11/17 36 Technichal Offi cer ,Business Analyst$6,880.00
39 6.2 Selecting staff member
for training
2 days Thu
09/11/17
Fri 10/11/17 38 Project
Manager
$3,120.00
40 6.3Training staff member 7 days Mon 13/11/17Tue 21/11/17 39 Trainer $6,440.00
41 <Traning Phase Complete> 1 day Wed 22/11/17Wed 22/11/17 40 $0.00
42 7. Acceptance testing and
Sign-off
8 days Wed
22/11/17
Fri 01/12/17 $8,840.00
43 7.1Hardware and softwrae
installation complete
1 day Wed
22/11/17
Wed 22/11/17 40 Data Entry
Offi cer
$480.00
44 7.2Monitoring by technical
offi cers
2 days Thu
23/11/17
Fri 24/11/17 43 Data Entry
Offi cer,Technichal
Offi cer
$2,320.00
45 7.3Removal of all problem 2 days Mon 27/11/17Tue 28/11/17 44 Technichal Offi cer $1,360.00
46 7.4 Sign-off 3 days Wed 29/11/17Fri 01/12/17 45 Project Manager $4,680.00
47 <Accepting testing and sign
off phase completed>
0 days Fri
01/12/17
Fri 01/12/17 46 $0.00
Hardware [1]
Technichal Officer
Technichal Officer
System Integrator
Project Manager
08/08
Virtual server[1]
Technichal Officer ,Virtual server[1]
Local constructor,System Integrator
Project Manager
Data Entry Officer,Peter cables Pty Ltd,Project Manager
30/08
Business Analyst
Local constructor
Administartive Officer,Application Programmer,Technichal Officer
Business Analyst
Project Manager
Technichal Officer
Data Entry Officer,Local constructor,Technichal Officer
29/09
Technichal Officer
Project Manager
Technichal Officer
Local constructor
20/10
System Integrator
Project Manager
Business Analyst
Hardware [1]
02/11
Technichal Officer ,Business Analyst
Project Manager
Trainer
Data Entry Officer
Data Entry Officer,Technichal Officer
Technichal Officer
Project Manager
01/12
27 01 06 11 16 21 26 31 05 10 15 20 25 30 05 10 15 20 25 30 04 09 14 19 24 29 04
July 2017 August 2017 September 2017 October 2017 November 2017 December 2017
Figure 1: Gantt Chart
Resources
S. No. Positions Responsibilities
1. Project Manager Manage working of complete project and the
team members.
2. Business Analyst It analyses complete project risks.
3. Technical Writer It generates technically writing of new system.
4. Trainer It provides employee’s training for each store.
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5. System Integrator It integrates last or the present information
with new type of system.
6. Application
Programmer
It manages overall information of project.
7. Technical Officer It manages the technical tasks of the
organisation.
8. Data Entry Officer It manages the overall information of the
system.
9. Administrative Officer It manages payment information of the
organisation.
Figure 2: Resource Sheet
Budget
S. No. Resources Budget
1. Project Manager $195,000
2. Technical Writer $95,000
3. System Integrator $105,000
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4. Technical Officer $85,000
5. Administrative Officer $50,000
6. Data Entry Officer $60,000
7. Application Programmer $95,000
8. Trainer $115,000
9. Business Analyst $130,000
10. CRM and SAP System $150,000
Figure 3: Overview of Task Cost
Figure 4: Overview of resource cost
Assumptions
- Provide costing of overall project.
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- It explains resource costs.
- Also, provide fixed costs.
Risk
Risk
_ID
Name Reports Responsi
bility
Impa
cts
Chan
ces
Justificati
on
Statu
s
1. Resource
mismatche
d
Problem
occurred
if same
name
and type
connect.
Project
manager
Mediu
m
Mediu
m
Divide all
resources
carefully.
Excell
ent
2. Issues
removed
Storage
of
organisa
tion is
large.
Application
programmi
ng.
High High Need
proper
documenta
tion.
Good
3. Communic
ation is
less
It
performe
d in
between
stakehol
ders
Project
Manager
High High More
communic
ation held
between
stakeholde
rs.
Avera
ge
Communication
Meetin
g
Count
Cause Medium of
Communicatio
n
Sponsor of
communicatio
n
Responsibilit
y
Outcomes
1. Collects
informatio
n
Face-to-face
conferencing
Manager of
the project.
Project
Manager
Initiate
overall
project.
2. Schedule
creation
Face-to-face
conferencing
Application
programmer
Manager of
project
Generate
project
planning.
3. Check
status
Face-to-face
conferencing
Technical
officer
Manager of
Project
Verify
progress of
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project.
4. Check
informatio
n
integratio
n
Face-to-face
conferencing
System
Integrator
System
Integrator
Integrate the
system
requirement
s.
5. Prepare
training
planning
Face-to-face
conferencing
Manager of
the project
Trainer Create
manual
training.
Summary
In this report, the project was executed the CRM and SAP system for an
organisation named as “Yes Chemist Pty Ltd” that provides customer services of an
organisation. In this report, it provides information about the communication plan,
budget, and resources of each type of tasks. It provides objectives and the scope of
the organisation. The users will take help with the timing and the estimation costing
with the use of the software named as MS Project. The planning of project will
complete over 94 days and the beginning date is 25/07/2017 and the ending date is
01/12/2017.
References
Mehta, A. and Tajeddini, J., 2016. Developing system approach for integrated
customer relationship marketing in light of different prospective. Middle East Journal
of Management, 3(2), pp.110-143.
Westrup, C., 2017. What’s in Information Technology? Issues in Deploying IS in
Organisations and Developing Countries. In Information technology in context:
Studies from the perspective of developing countries (pp. 112-126). Routledge.
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