Comprehensive Compensation and Benefits Report for YLSS Company

This report provides a comprehensive analysis of compensation and benefits at YLSS. It begins with detailed job descriptions for various roles, including Software Designer, Customer Service Representative, Marketing Specialist, Sales Representative, and Administrative Assistant. The report then outlines the job structure, followed by a job evaluation using the ranking method, including justifications and compensable factors. A compensation survey analysis compares YLSS to its competitors. The report concludes with a pay policy mix, recommendations for bonus and commission plans, and adjustments to the current benefits portfolio. The report offers valuable insights into compensation strategies, job evaluation, and benefit planning within the context of the YLSS company and its competitive landscape.

Running head: COMPENSATION AND BENEFITS
Compensation and benefits
Name of the student:
Name of the University:
Author note:

1COMPENSATION AND BENEFITS
Table of contents
IA1 Job descriptions........................................................................................................................2
IA 2: Job structure...........................................................................................................................7
IA 3: Job evaluation.........................................................................................................................7
IA 4: Compensation survey analysis.............................................................................................11
II A 1. Pay policy mix:..................................................................................................................13
II A 2. Recommendation................................................................................................................14
II A 3. Adjustments in current benefits portfolio:.........................................................................15
III A 1: Workplace strategies........................................................................................................17
References:....................................................................................................................................20

2COMPENSATION AND BENEFITS
IA1 Job descriptions
Software designer
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Job Title: Software designer
Reports to: SW Lead
Job Purpose: To design software with due diligence as per the demand of the clients and
complying with the YLSS Quality system. To encourage FTR approach, while designing the
software as per the approved budget and also within the provided time duration.
Job Duties:
 Design, test, implement and provide system software that meets the requirements of the
clients
 To be continuously involved in accepting and incorporating the feedback obtained from
the clients so that the necessary improvements can be made
 Take active participation in the design reviews
 To come up with innovative and new ideas and features
 Properly document the designs along with appropriate comments, reports and resolutions
 Develop software by integrating them into new as well as existing designs.
Qualifications:
 Bachelors degree in software engineering, computer science or other related fields
 Strong interpersonal skills and ability to handle multiple tasks at a time
 Expert C++

3COMPENSATION AND BENEFITS
 Proper knowledge of standard business software products
 Minimum one year experience in developing software
Customer service representative
______________________________________________________________________________
Job Title: Customer service representative
Reports to: Manager
Job Purpose: To be engaged in active communication with the clients; listen to the clients
carefully and provide proper solutions to their issues.
Job Duties:
 To attract potential customers by answering their product and service related queries
 Providing appropriate information regarding the products and services offered by the
company
 Generate sales leads that develop into new customers
 To maintain the records of the clients and updating the information regularly
 To build good relationships with the customers
Qualifications:
 Bachelors degree in communication
 Excellent written and verbal communication skills
 Multitasking skills

4COMPENSATION AND BENEFITS
 Skilled at customer service
 Issue resolution skills
 Fresher as well as experienced can apply
Marketing specialists
______________________________________________________________________________
Job Title: Marketing specialists
Reports to: Marketing manager
Job Purpose:
Job Duties:
 To conduct market research and find out the requirements of the customers
 To develop ideas for innovative marketing campaigns
 To create marketing campaigns and determine the potential sales of the company’s
products
 To gather information regarding the competitors and the methods of marketing prevalent
in the market
Qualifications:
 MBA degree with specialization in marketing
 2 years of experience in marketing, sales or related roles
 Strong analytical skills and knowledge of data analysis

5COMPENSATION AND BENEFITS
 Knowledge of marketing automation systems
 Excellent communication skills
______________________________________________________________________________
Sales representative
______________________________________________________________________________
Job Title: Sales representative
Reports to: Sales manager
Job Purpose:
Job Duties:
 To find new leads from various sources and ensure a smooth sales function
 Determining the business requirements of the clients
 Deciding which software shall satisfy the requirements of the clients
 To answer all the queries of the clients related to the products and services
 To meet the sales target on a weekly basis
Qualifications:
 MBA degree in sales and marketing or any other equivalent degree
 Energetic personality with excellent communication skills
 Multitasking ability along with time management skills

6COMPENSATION AND BENEFITS
 Influencing ability
 Problem solving ability
______________________________________________________________________________
Administrative assistant
______________________________________________________________________________
Job Title: Administrative assistant
Reports to: Logistics officer
Job Purpose: To provide appropriate administration, logistical and financial support. Actively
participate in the operations team.
Job Duties:
 To manage proper information system and ensure proper confidentiality of sensitive data
and information
 To efficiently manage the office systems
 To ensure proper and continuous office supplies
 To support the company and provide appropriate training facilities
 To ensure a proper and healthy working environment
Qualifications:
 Minimum 2 years of experience in administrative work in another organization

7COMPENSATION AND BENEFITS
 Excellent written and verbal communication skills
 Leadership skills
 IT literacy at user level
______________________________________________________________________________
IA 2: Job structure
Name of Job Family Supervisor Staff
IT SW lead Software developers
Marketing Marketing manager Marketing specialists
Sales Sales manager Sales representatives
Customer service Manager Customer service
representatives
Administration Logistics officer Administrative assistant
IA 3: Job evaluation
a. Ranking method
Rank Salary
1. Software developers $68,000
2. Marketing specialists $50,000

8COMPENSATION AND BENEFITS
3. Sales representatives $50,000
(potential to earn up to $10,000 in annual
commissions)
4. Customer service representatives $33,000
5. Administrative assistant $28,000
Justification:
Ranking method of job evaluation has been chosen as it is the simplest method of job
evaluation wherein the jobs are arranged from the top level to the lowest with respect to the
value they add to the organization. In this method, the jobs are also arranged according to the
intensity of difficulty in performing the duties and the knowledge and the skills required.
Software developers are placed at the highest rank because they develop the major product of the
organization due to which the organization exists. It also requires high level of knowledge and
skills to develop software according to the requirements of the clients. The marketing specialists
are ranked second as the people become aware about the products of a company and the
company itself with the efforts of the marketing specialists. The sales representatives are ranked
third as they are the people who earn revenues for the company due to which they are offered
lucrative commissions on the basis of the target achieved by them. Customer service
representatives are ranked four because they help in the smooth functioning of the business but
they do not require any special skills and abilities. The administrative assistants are ranked five
because their job role and duties are easier than the others in the list and no specific knowledge
or skills are required to perform their duties (Bryant & Allen, 2013).

9COMPENSATION AND BENEFITS
b. Compensable factors:
The major two compensable factors considered in this particular case for different job
roles are as follows:
Job role Two compensable factors
Software developers Educational qualification and experience
Marketing specialists Knowledge and experience
Sales representatives Educational qualification and convincing
ability
Customer service representatives Communication skills and problem solving
ability
Administrative assistant Experience and leadership skills
c. Value of compensable factor:
Compensable
factors
Rank
1
Rank
2
Rank
3
Rank
4
Rank
5
Min
points
Max
points
Education 40% 30% 20% 10% 15% 10 40
Experience 30% 35% 10% 5% 30% 5 35
Leadership
skills
5% 5% 5% 5% 20% 5 20
Communication
skills
15% 20% 15% 40% 15% 15 40
Problem 5% 5% 10% 30% 10% 5 30

10COMPENSATION AND BENEFITS
solving skills
Convincing
ability
5% 5% 40% 10% 10% 5 40
d. Ranking on the basis of ranking method:
Job title Ranking
Software developers Rank 1
Marketing specialists Rank 2
Sales representatives Rank 3
Customer service representatives Rank 4
Administrative assistant Rank 5
Justification:
The software developers have been ranked one as they require specialized skills and
knowledge to develop the core products of the company. The marketing specialists are ranked
two as they make the businesses aware about the products of the company. The sales
representatives are ranked three as they sell the products and generate revenue for the company.
The customer service representatives are ranked four as they do not require any specialized skills
or knowledge. They are only required to answer the queries of the customers. The administrative
assistants are ranked five as they are only required to administer the activities within the
organization and ensure smooth running of business (Verwaeren, Van Hoye & Baeten, 2016).

11COMPENSATION AND BENEFITS
IA 4: Compensation survey analysis
a. The three major competitors of YLSS are as follows:
1. Jasper Wireless in Mountain view, CA (provides solutions to mobile operators for
enabling operational automation)
2. GIGYA in Mountain view, CA (provides software for managing and consolidating
customer identity and behavior data)
3. Clearslide in San Francisco, CA (web based sales communication platforms)
Summary of the competitors:
1. Jasper Wireless is a leading company in providing solutions related to software solutions,
logistics, networking and transportation. The organization comprises of more than 400
employees worldwide. The online website of the company does not show any union
information ("Jasper Wireless Platform Named as Best Cloud Based Technology for
Mobile at the Global Mobile Awards 2013", 2017)
2. GIGYA is one of the leading companies in customer identity management solutions. The
organization was established in the year 2006 and has more than 350 employees. The
online website of the organization does not show any union information ("Customer
Identity and Access Management Platform | RaaS - Gigya", 2017)
3. Clearslide is a sales management platform that provides business solutions to customers
for improving their real time productivity and analytical tools for sales and marketing. No
union information was available ("About ClearSlide", 2017)
b. Benchmark jobs