Youth Work Practice Report: Skills and Knowledge for Effective Support

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SKILLS ANS KNOWLEDGE
ACTIVITY

Activity 1A
1
active listening is one of the most important skills that every employee must have. It would
have a major impact on the quality of relationship and job effectiveness. The steps of active
listening are
Pay attention: the employee must look at the speaker directly and listen and understand
non-verbal communication.
Show that you are listening: employee use gesture and body language in order to show that
they are engaged and use a smile and other facial expressions.
Respond appropriately: the employee must be honest, open and candid in your response.
2
Active listening means listening with all sense. It provides full attention to a spokesperson.
The active listening method is very important for every employee in order to know the full
situation or issue of the patient and to access the condition. The active listening method is
very necessary in order to set a good communication with the client. This not only focuses
on the spokesperson but also responses appropriately on both verbal and non-verbal
communication. Active listening can help to earn respect and trust of your peers. It helps in
understanding issues and to provide better solutions. Active listening can help the employee
to deal with the conflict.
Activity 1B
1.
Good quality relationship is the fundamental aspect for an employee who is working with
young people. The trust builds up in a strong relationship enables the employee to
encourage the individual to take the risk, try a new experience and learn new things.
Rapport form the basis of a harmonious, close and meaningful relationship between the
individual. Building rapport is the most essential part of every professional relationship. It
has been seen that without rapport, the relationship is not worth it. Rapport can form a
trust between the employee and the client.it improves communication skills.

2
Steps to improve cultural knowledge and become more sensitive to cultural difference are
An individual should be aware of why they want to learn about the culture.
Educate yourself about a different culture and intellectual communication. It can help to
understand what is different from others and what is common in them.
An individual should be aware of their own biases and culture.
Let go of any ethnocentric thoughts and beliefs.
During intercultural communication, the individual should ask any query and question
regarding their cultural knowledge. It can help to improve the cultural knowledge of the
people.
Activity 1C
1
Perspective can be defined as a way in which people see the world. It comes from a
personal view and shaped by value, life experience and current state of mind. An employee
can take the perspective of their client in order to developed trust and good rapport.
Perspective taking can help to know what might trigger them and what the cause of the
situation was. Perspective taking can help to predict the intentions, expectations and
attitudes of others and it helps in planning any procedure. The employee should see the
perspective of the young client because it has been seen that young client may have a
different opinion and thought than others.
Activity 1D
1
The employee should use specialized communication strategies for certain client because
different client has a different perspective and thought and hence specialized strategies for
communication can lead to delivering effective services and satisfaction level of the patient
can be improved. Specialized communication strategies can help the employee to
understand the cultural and emotional value and practice of the client. There are various

types of strategies such as using simple and short sentences, speak clearly and slowly,
maintain a normal volume, respond to expressed emotions, avoid jargon, priorities and
sequence instruction and use various words in order to express the same idea.
Activity 1E
1
The employee must be culturally sensitive in all youth work because it allows working
effectively in other culture, value and respecting other cultures and can help to reduce the
cultural barriers between the client and professionals. It has been seen that the client is
coming from different background and culture and hence employees must be aware of
cultural sensitivity in order to provide quality of services. Being aware of cultural sensitivity
can increase trust and improve the relationship between client and employee.
2
Steps that can be used to improve cultural knowledge and become more aware of cultural
difference are
The employee must be aware of what they want to learn about other cultural value and
practice.
Intercultural communication must be developed and the employee must be familiar with it.
The employee must be aware of their own biases and culture.
The employee does not think that they are superior to others or their cultures are superior
form others and hence they should not possess any ethnocentric belief.
During any communication with the client, the employee should ask about their query or
question regarding the matter. This can build an intercultural exchange.
Activity 1F
1
The employee should not disclose the personal information of the client without their
permission. The types of information that employee must protect confidentially are
Name, sex, date of birth and address

Contact detail of family or guardian
Medical record or history
Bank detail
Personal care issue
Outcoming or incoming personal correspondence
Report or assessments
File progress note and service record
Individual personal plan
Other information that needs to be considered confidential is a racial or ethnic origin,
philosophical or religious beliefs, political opinions, sexual or healthy lifestyle.
Activity 2A
1
Having a strong knowledge of subculture and youth culture can help an employee to
understand the thought feeling and perspective of the client and it helps to communicate
with the client more effectively. This can also help to build up a good rapport with the client
and employee can easily understand the issue that youth is facing and what matters to
them. It has been seen that having a strong knowledge of subculture and youth culture and
make a strong connection with a client and client can easily trust on you.
2
If an employee speaks confidently with full enthusiasm and concentrates on client beliefs,
values and interest during the interaction that the client will more likely to form personal
connections as it can help to form a professional relationship. Having knowledge of youth
culture and subculture can help in the decision-making process and can avoid a certain
decision that could affect youth people. This can also help to take the necessary action in
order to resolve the problem. Having knowledge of youth culture can build up confidence
and hence employee can speak up confidently with the client.
Activity 2B

1
Different areas of youth development are
Individual development: the employee must ensure that all decision or action was taken for
the client must provide benefits to them and it should contribute to the overall
development of the individual.
Physical development: the employee must ensure the balanced diet of the client and they
are going to perform in physical activities and hence required strength and energy.
Psychological, cognitive and emotional development: the employee must ensure the
psychological development of the client as it can help to understand in which situation or
area does the client need special attention.
Activity 2C
1
The common issues that have to deal with are
Ill health: it has been seen that youth people have been associated with a various health
issue and hence employee need to address health issue and provide services and care in
order to overcome form it.
Language skills: Most of the cultures are preferred to speak their own language and hence it
could lead to separate from society. The employee must teach youth people about various
languages so that they could be able to deal with other community people.
Social problems: There are so many social variations in various cultures which could affect
the youth people to make a friend or fit in the society. The employee must teach the social
variation to the youth people so that they could be able to adjust in society.
2
Depending upon the client issue or situation and cultural belief, the employee needs to
modify an approach in order to address the issue according to the need of the client. The
approach should be such that it makes the client comfortable and happy with it. An

employee can make a conventional approach in order to cause culturally insensitive or to
avoid an offence.
Activity 2D
1
It is very important to respect and value the diversity of all clients in all the decision and
actions that could be taken for them. In order to value diversity and respect to the client,
the employee does not have any stereotype thinking. The employee should consider each
client as a unique individual and they possess their own strength, weakness, abilities, skills
and personalities. The employee must ensure that all volunteers and staff adhere to
inclusive behaviours and attitudes. The employee must ensure that their organization must
have all-inclusive policies and procedure which can help to promote cultural inclusion and
diversity.
Activity 2E
1
Guidelines and advice can be used to help young people through
Teaching young people new abilities and skills so that they can survive in society more
comfortably.
It helps young people to develop psychologically, spiritually, socially and physically that can
help to deal with an issue that is coming in daily life.
It ensures the wellbeing and health of young people
It can help to overcome the difficult situation that young people might suffer at home, at
school or in a friendship group.
Guidelines can help young people to speak confidently and to become more independent.
2
The examples of advice or guidance that are suitable for the personal background and
culture are

Individual must be known from diverse family experiences, diverse sexualities and gender
difference.
Individual must develop skills and abilities in order to deal with the other individual who is
from different background and culture. They must have enough knowledge and skills so that
they could be adjusted into other community.
Individual must access various health care services in order to maintain their health and
wellbeing.
Activity 2F
1
Ethnocentrism can be defined as the meaning of judging an individual by the standards and
values of their culture alone. However, ethnocentrism can potentially harm professional life
and it should be avoided. It can negatively affect youth work because it has been seen that
youth people usually do not as some people judge them. Other than this, most of the
people make the wrong perception by judging them without knowing anything about them;
which could affect the reputation of the individual. Ethnocentrism could affect the
workplace. It has been seen that without experiencing services and care people just make
an assumption regarding services and hence it affect the workplace.
Activity 3A
1
Youth-centred practice put the young person at the centre of care and everything. Youth-
centred practice can make youth to be on highest priority. It is very important to use youth-
centred practice in the workplace because it can help to understand the perspective of the
client regarding their specific issue and help to understand their point of view. Youth-
centred practice can help to understand that every client is unique and they would have
their own experience and issues.
2
Various setting that can be used to provide benefits to the client is

Schools: youth-centred practices are been providing on various secondary school that
mainly focus on the student.
Residential and housing setting: youth are put in the centre of care in residential care and
fulfil every demand of the client.
Recreational activities: various recreation activities can put the youth in the centre of their
activity.
Online setting: awareness regarding youth-centred practice must be provided on an online
source.
Drop-in centres:
Activity 3B
1
Rights that can be used to apply to young people are
The right to basic education: this right addresses education to any primary, secondary and
higher education.
The right to move freely: people have a right to move freely without any permission from
anyone.
The right to practice any religion: under this right, people can practice any religion without
any procedure.
The right to access healthcare: people have rights to access full health care services and
facilities.
The right to privacy: under this right, people privacy should be kept safe and secure.
Activity 3C
1
Workers need to take their roles and responsibilities seriously regarding their task, goals and
interaction in order to provide safe and secure services and to produce a good outcome. It is
very important to be the focus on goals and takes responsibility for it so that workers try to

complete it as fast as possible and with full confidence. During interaction with a client,
workers should listen to their full concern and should be aware of their needs. It is workers
responsibility to make a good interaction with the client so that they can be able to share
their issues.
2
The five responsibilities that worker have in the organization are
Make sure that the client is safe and secure during the procedure.
The worker should maintain punctuality and be on time.
The worker should maintain a professional appearance and manner and their dignity must
be maintained.
The worker should make sure that set goal and target produce a desirable outcome
The worker should make sure that they treat the young client as a primary stakeholder.
Activity 3D
1
Workers need to maintain a professional boundary in all work tasks in order to protect
personal and professional life as a personal life does not intertwine in work task. Boundaries
are set in the professional relationship in order to identify what is acceptable or what is not
while dealing with young people. Boundaries can prevent miscommunication and maintain
the privacy and dignity of the client as well as a care provider. It helps to establish mutual
trust and respect. Boundaries can help to motivate and encourage the client to seek
services.
2
There are various boundaries in professional relationship such as personal boundaries,
communication boundaries, professional boundaries, respecting young people, etc.
Activity 3E
1.

Power inequities can impact the relationship with the client so it is necessary to identify it
and manage it appropriately. Inequities in young worker relationship are mainly due to the
age difference, level of experience and the position in the hierarchy. It is important to
identify these inequities and communicate well with the client so that the client will not use
this inequity against the worker and build a good rapport. Power inequity may sometime
cause misuse of power so it is important to manage it.
Activity 3F
1.
Ethics plays an important role in the success of an organization and most of the professional
organizations have their code of ethics to be followed that govern the members of the
group. Ethics in care are an important aspect as it ensures better quality services and
prevention of harm or abuse to anyone involved in the process. The Australia association
Social worker of ethics has its own code of ethics, and these codes are built as per the
suitability of their environment.
Activity 4A
1.
A reflection is an important tool in health and social care and it promotes better quality
services for the user and development of better practice for the workers. Reflecting on
interactions and practices determines the success of the communication and the
procedures. It enables one to identify own strengths and weaknesses and areas to improve.
Reflecting by using appropriate reflection models enables the individual to access the
standards, understand the logic better, apply the methods appropriately and allow the
results to be positive in nature.
2.
A social worker should reflect on various incidences and practices done by him during the
course but majorly one should reflect on communication and interaction skills, the practice
of procedures, and ethics and decision-making ability. These three things will allow the
individual to progress in a better way with appropriate development f skills and highlight the
areas of improvement wherever necessary.

 How well you communicate with the person
 How ethical your decisions were
 Level of professionalism followed
Activity 4B
1.
Bias is defined as prejudice for or against one specific person on some basis or
discriminating factor. Bias may lead to paying more attention to younger clients and
believing them to be more vulnerable that may hamper their dignity at times, treating
young women fragile than others, disregarding certain issues and giving more respect to
certain culture and backgrounds. Bias reduces the quality of service and also enables the
worker to deliver unequal practice on the basis of discrimination. This presents a negative
impact on the development of the worker.
Activity 4C
1.
As part of reflection, one should highlight the areas of improvement for own self and also
identify specific strategies to improve it. Taking actions in order to enhance the skills and
practices allows one to grow and be more competitive towards the practice. Steps to be
taken to improve the areas of weakness includes
 Taking feedback from the client
 Comparing actual outcomes with the planned outcomes
 Asking for supervisors feedback
 Attending training sessions
 Joining programmes to enhance practice
 Self-teaching