Evaluating HR Development at Zara: Learning Styles & Training Impact

This report provides an in-depth analysis of human resource development (HRD) practices at Zara, focusing on the company's approach to employee learning and training. It begins by examining various learning styles, including David Kolb’s model, Peter Honey's model, and Gagne’s learning style theory, highlighting their importance in understanding individual learning differences and tailoring training programs accordingly. The report emphasizes the significance of the learning curve in predicting future tasks, estimating capital requirements, and designing effective incentive structures. It also explores the importance of learning theories in enhancing employee skills and fostering interaction among employees. Furthermore, the report discusses the training needs of employees at different levels of the organization and evaluates the advantages and disadvantages of on-the-job and off-the-job training methods, suggesting that off-the-job training would be beneficial for Zara. The report concludes by examining the application of relevant training techniques, such as appraisal programs, quizzes, and feedback forms, and stresses the importance of evaluating the effectiveness of training programs to ensure they contribute to employee growth and organizational development.

Introduction
In every organisation human resource development play very important role in growth and
development. It includes various steps such as recruitment and selection of employees and provide
proper training and development programs according to their need of improvement area to develop
required skills and ability (Bakker and Leiter, 2010). For effective work management every
company required human resource which helps company to hire best candidate for vacant position
and on the basis of their performance provide them all benefits. This project report is based on human
resource development of Zara organisation which operates its business activity at international level
which help for the growth of business. The company was started in 1975 by Rosalia mera. Also,
discussed about different theories of learning which is used by company to enhance the skill or ability
of employees to perform duty well on the work place and evaluate training need of employees on the
basis of their work.
TASK 1
1.1 Various types of learning style
There are various styles of learning used by organisation to understand the difference between
individual learning, after completing the classification of employees appropriate learning style
used by manager to enhance the knowledge or skills of employees to perform well in the
organisation. Managers need lot of research to understand the individual mind so that
according to their mind required learning style applied in the company as all people perform
in different way. There are various kind of learning styles some of them are as follows:
David Kolb’s model: It is based on experiential learning model. With the help of this model manager
can find out the gap between desired performance and active performance of employees in the
organisation. So, that manager can select enhance their performance in company to achieve goals and
objectives in specific time period. The models include four learning styles like converger,
accommodator, assimilator and diverger which help to increase employees knowledge (Harzing and
Pinnington, 2010).
Peter honey model: It is experimental of kolb in which various learning styles are operated.
This theory is based on assumptions that one individual can supposed to do activity according
to their personality rather than working circumstances in the organisation.
Gagne’s learning style theory: There is four categories of this model such as intellectual
skills, verbal, cognitive strategy, motor skills and attitude. He believes that there are various
instructional events which help individual to learn something in effective manner. Manager
should provide proper guidance to learner and continuous feedback or reinforcement to
enhance their performance in the organisation.
1.2 Importance of learning curve at workplace
In every organization big or small the learning term is process of acquire experience of products
and services which help to achieve organizational goals and objectives in specific time period.
Also, help to achieve higher efficiency level to perform task or activity within the company. It
improve the personnel or administration methods through several capital investments. The curve
of learning creates understanding which helps to predict the future tasks on the basis of time

(Luthans, et. Al., 2010). There is so many decision or activity which can be done effectively by
using learning curve method such as:
 It help in decision making process by estimating the future price and take
appropriate action according to the situation.
 Also, estimate the requirement of capital in project or task for the growth and
development of the organization.
 By making suitable incentive structure to fulfill the employees needs and wants
so, that they can give their best to attain goals of the organization.
 With the help of learning curve employee are committed towards the company for
long. Zara company will be capable to increase the retention rate by arranging
effective handsome perks for their new as well as old employees.
 By providing suitable training or orientation programs to enhance employees
performance or interest level to perform task or activity in the organization.
 The learning cruve also help to identify the strengths or weaknesses of the
employees, manager provide traning according to their requirement of
improvement.
1.3 Importance of learning styles or theories
With the help of learning theories company can grow their level of business in specific time
period. The learning theories provide so many scope of interacting with new younger employees
with the help of so many activities and task with the efficiency level of the new ones in the
organization. By understand the nature of employees towards work or activity company can take
better decision making to expend their business level at peak point. The learning style help to
solve problems by estimating future cost or need to enhance the growth of organization. By
observing activities or task of employees manager provide appropriate training and orientation
programs to enhance their skills or abilities so, that they can perform better within the
organization (Daley, 2012). If Zara company use Gagne’s model which help to assessing the
employees performance on the basis of their work and increase their interaction with new
employees so, that they can exchange knowledge and ideas with each other to attain goals or
objectives. The company prepare checklist so that manager get to know about employees work
and provide guidelines, how they will deal with workers to encourage their capability to perform
work well in the organization. It also help to increase interest level as well as productivity level of
employees so that company achieve more and more profit in maximum cost.
TASK 2
2.1 Training need of employees at various level of organization
Training help to increase potential level of employees to perform task by developing
new skills or knowledge of new as well as old employees. It started from lower level to
higher level of management which help to fulfill their job responsibilities so that they can
easily attain organizational goals or objectives. Management of company is divided into three
parts such as lower level, middle level and top level. The training is required in all levels of
organization which help managers as well as employees to perform their roles or
responsibilities in proper manner (Werner and DeSimone, 2011). There are various

sources which help company to find out the need of training within the company on the basis
of employees performance such as organizational analysis, work analysis or person
performance.
2.2 Advantage or disadvantage of different method of training
There is two method of training which is used by every organization to enhance the skills or
abilities of employees such as on the job training or off the job training. On the job training is
conducted while employee working in the company which includes job rotation, coaching or
mentoring . While off the job training is conducted outside the company in different location away
from their actual work place. It include conferences or lectures. There are some advantage or
disadvantage of training methods which are define as follow:.
Advantages Disadvantages
On-the-job
Employees training is planned on the
basis of their performance or capability
to perform task or activity within the
organization.
The peer group or manager use different process which are
not similar to achieve task or activity.
In this method trainee learn the skills
or ability which is required for the job.
Feedback or practice is very essential element of on the job
training which is not consider by the manager.
This method is useful to save high cost
of training (Flamholtz,, 2012)
If the need of training is not clear than, it cannot provide
proper training to employees in the organization.
The manager of company can provide
training to their employees at any point
of time according to the requirement.
Employees did not learn any new things as regular
training method is used within the company.
Off-the-job
This method of training is like
classroom where trainers provide
training to different group of
employees.
Many times trainee face problem in adjusting at different
place which is completely different from their work place.
In this method trainers use audio
visual methods so that trainee
understand clear method or techniques.
This method become ineffective while comparing from
real situations.
The errors occurs less in this method
by trainees while learning process.
The quality of work can get worse in this method (Swart,
et. Al., 2012).
This method is useful in measure
economical need or wants. The process of production also decrease.
Time is saved by using more scope of
growth under this method.
Trainees can get elaborative and it also
increase the production level of the
organization.

Hence, for the growth or development of Zara company off-the-job training will be great
as, employees make daily interaction with new experienced people which help to enhance their
skills and knowledge of required area.
2.3 Systematic approach use for training event
Training help to enhance the growth as well as development of organization at higher
level in certain time period. The various training method help to enhance the employees skills or
ability to perform their task or activity well within the company. The required area which need
training to increase efficiency level of employees or enhance their technical skills or knowledge
so that they can perform better to achieve organizational goals or objectives. Mainly, training
focus on new technology as well as new management to improve manufacturing process of
products or services ((Shook and Roth 2011). The off job training use audio visual effects while
providing training to employees for effective management in the business market place. Zara
company can use off the job training method to encourage capability of employees so that they
can give best to achieve companies goals or objectives. It help to give good ideas for the
development of company by using new techniques or methods which increase the production
level.
TASK 3
3.1 Application of relevant technique
In every organization training is important to enhance employees performance time to time so that
company can grow their level of growth at next level. The existing training programs do not work
effectively sometimes for new joiners. The training and orientation program is conducted for short
time period for best outcomes. There must be relevant technique or method of training used by
company so that employees skills or ability increase effectively. Organisation provide training to their
employees to increase their ability or capability to perform a task at work place. Appropriate method
of training increase interaction with trainers or experienced person which help to increase their
knowledge or skills. Appraisal programmes required to be highlighted on top to enhance the
employees existing performance. Quiz and many other activity is also very useful for the trainees as
they learn so many things from new activity. Feedback form play very important role in effective
training or learning process which help to know whether company use proper training method or not
for their employees. In feedback form question will ask related to the training technique or methods so
that manager evaluate the effectiveness or importance of training process (Meredith Belbin, 2011).
There is some following questions which should be included in feedback form:
Feedback form
Question 1: is company use suitable method of training ?
Question 2: How training is useful or its impacts over the performance are positive or negative?
Question 3: The desired expectations is met or not through training process ?
Question 4:have you learn something new from training process?
Question 5:was it a great idea to provide appropriate training to employees?

3.2 Evaluation form
The method of training which is used by Zara organization was effective which will result in growth
or improvement in the performance of employees (Knowles, Holton and Swanson, 2014).
Training increase employees skills or knowledge according to the organization required skills to
perform task or duty within the organization. Company give training to their all employees of all
different level to increase their skills or knowledge so, that they can give their full affords to achieve
organizational goals or objectives in certain time period. Method of training should be effective or
useful for the growth and development of business in competitive market place. The employees
response or performance is evaluated by company continuously for effective business management or
best outcomes. Ever company should provide proper training programs to enhance their employees
performance in the organization or monitor and monitor their performance on regular basis. As,
training play very important role in the growth and development of company in business market
place. Also, increase employees confident while performing any new task or duty at work place.
According to the management there is so many issues or problems in organization which can be
reduce by using suitable training method. Appropriate training method is useful in success or growth
of company at competitive market place. The method of learning or training is proved useful for
organization as well as employees which help to grow their personal professional life (Boxall, and
Purcell, 2011). Training should be provided in proper manner to individual on the basis of their
work in organization.
TASK 4
4.1 Role of UK government regarding training and development
The government of UK take various steps to provide training or development to
employees to enhance their skills and abilities. Qfqual learning and skills council, sector skills
council and QCDA programs provided for employees benefits. In 1964 industrial training act
come into form for the development of employees according to their need and requirement,
every industry must follow the rules and regulations made by the act otherwise government
restrict industry to operate any kind of task or activity. The education act 1944 introduced
secondary education system of Tripatriate and provide free education in schools for the
students so, that they can contribute something towards nation. The government of UK play
very important role in training, ensuring, learning or development of human resource for both
private as well as public sector. There is many more initiatives by the government which involve
various investors, national qualifications or national skills academies, train to gain and many
more. Training and enterprise council were introduced by the government for children or
youth benefits in which they can take proper time from their work place for training purpose to
increase their knowledge and skills so that they can give their best to any organization in future.
To increase the working efficiency level of employees learning skills or council started to work
towards the local authority for their benefits. Many company mainly focus to develop their
employees performance as well as organizational so that they can reach at higher level of
growth. Organisation invest large amount on the development of knowledge or skills of the
employees so that company can have desired manpower to achieve goals or objectives on time
period (Brewster and Hegewisch, 2017)
4.2 Impact over public or private sector of the competency movement
UK based firms started to share skills or knowledge with each other to face the challenge of
competition business market place. There is huge amount spend by organization to improve
performance of employees by providing them appropriate training or development programs.

Competency movement increase production level by using new tools or equipments and adaptability
or services for the growth of firm in market place. A famous organization Zara who provide clothing
service for women, men or child in high quality. Company believe in providing best services to their
customers to fulfill their needs or demand. Organisation take regular feedback from their employees,
suppliers, clients, shareholders or customers to build strong relationship with them. Every company
focus to frame effective training programmes for the growth or development of their business at next
level (Bratton and Gold, 2012). Both private as well as public sector of company concentrate on
their human resource development to survive well in competitive market place. Zara retain their
customers by providing them high quality goods and services and by making strong relationship with
their customers or employees. Similarly public companies give their full efforts to improve their
image by providing suitable training or learning style to their employees so that, they can give their
full affords towards their work. The proper training programs can enhance the employees
performance at higher level which increase organizational productivity as well as profitability.
4.3 Training incentives by UK government
The UK government provide training incentives for the strengthening or development of public as
well as private company cited (Armstrong and Taylor, 2014). The quantitative or qualitative
learning method which help to provide various opportunities or scope for the growth of firm or
maintain their stability in competitive business market. In different situation of market any company
maintain their stability only when UK government provide suitable training incentives to all firms
based on UK. Employees savings dependent upon their performance within the organization, the
government of UK mainly focus on the learning so that employees perform well in company without
any pressure or any work load. The capabilities of workers can be find out by evaluating their work
activity in the organization so that suitable training programs provided them to enhance their skills or
knowledge according to the required skills of company to attain goals or objectives. Learning curve is
faster method of contemporary system of learning which help to improve the performance of
employees as well as organization by enhance the skills or ability or workers. In the Zara company
government introduce contemporary opportunity of training for the motivate of developing various
skills or human resources of the company (Guest, 2011). The employees necessity of area which
need improvement will grow by detecting the proper learning style or training method in the
organization. The contemporary learning help Zara organization to increase their growth rate,
standardization and improvement by using new techniques or method of learning.
Conclusion
From above project report it has been concluded that every organization big or small need
human resource management to grow their level of business at peak. It help to increase efficiency
level of individual which help to increase productivity or profitability of company by using
proper training method. This report acknowledges that how can employees performance can
enhances so that they perform activity in proper manner. Also, comprises the role of UK
government in the development or growth of workforce and provide appropriate learning
facilities on the basis of requirement of improvement in person and highlight the need of training
to achieve desired goals or target in specific time period.
References
Books and journals

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Online
Human Resource Development: Definition & Importance. 2017. [Online]. Available
through:< http://study.com/academy/lesson/human-resource-development-
definition-importance.html>. [Accessed on 21st October 2017].