Food Service Management Report: Supply Chain, Strategies, and Ethics

This report provides a comprehensive analysis of food service management, focusing on supply chain approaches, procurement strategies, and ethical practices within the context of the food service industry. The report uses Zizzi Restaurant as a case study, exploring various aspects of its operations, including different food supply chain approaches like fine dining, pop-up services, and event catering. It delves into effective procurement and sourcing processes, emphasizing supplier credibility and value for money. The report also applies analytical tools like SWOT and Porter's 4 Corners to support effective management strategies. Furthermore, it examines ethical practices in food service and their impact on business success, followed by an assessment of Zizzi Restaurant's management practices using performance review techniques and recommendations for improvement, including an implementation plan. The report concludes with justified recommendations to resolve organizational challenges and improve performance within a given food service environment.

Food Service Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Different food supply chain approaches within the food service industry...........................1
P2. Principles of effective procurement and sourcing processes for a food service operation...2
M1. Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness..........................................................................................3
TASK 2............................................................................................................................................4
P3. Application of different analytical tools to support effective management strategies..........4
P4. Different management practices that support successful business operations in food
service.........................................................................................................................................5
M2. Evaluate management tools and practices that can support successful business operations
in food service.............................................................................................................................6
D1. Provide valid and justified recommendations to support management practices and
strategies that enhance effective business operations ................................................................6
TASK 3............................................................................................................................................6
P5. Ethical practices in food service and impact of these practices on overall business success
.....................................................................................................................................................6
M3. Various ethical practices in food service and impact it has on the overall business success
.....................................................................................................................................................7
D2. Critically analyse various ethical practices in food service and their impact on
organisation’s business objectives overall..................................................................................7
TASK 4............................................................................................................................................8
P6. Assess management practices within a specific food service operation, using a range of
performance review techniques...................................................................................................8
P7. Recommend and produce management alternatives to improve performances, including an
implementation plan....................................................................................................................8
M4. Devise appropriate management solutions to address shortcomings within a specific food
service operation, using a range of management tools and performance review techniques......9

D3. Justify recommendations to resolve organisational challenges applying measurement tools
for monitoring an implementation plan for improved performance within a given food service
...................................................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The food service management system can be defined as a tool, which helps in ensuring
the food safety in a restaurant, hotel or any other hospitality organisation, that offers food
(Carvalho, 2017). Basically, a voluntary certification is being rendered to a food service provider
which is being built focusing on Food Safety and Standards Act, 2006. Under this report,
restaurant that has been taken into consideration i.e. Zizzi Restaurant, which was found in the
year of 1999. it is having around 120 restaurants in all over United Kingdom, that are offering
customers with the best quality food and services. Along with this, assignment is going to be
enclosed with food supply chain approaches, effectual procurement along with sourcing
processes, various analytic instruments, which supports management strategies, various
management practices and produce management alternatives. Lastly, report will also put light on
management practices that would help in performing the food service operations in much
effective and efficient manner.
TASK 1
P1. Different food supply chain approaches within the food service industry
In present time, food supply chain can be defined as an effective system or a process,
which aid a restaurant in supplying food products among clients in the targeted areas. Basically,
it has been analysed that food supply chain of a restaurant or any other agency within food
service industry needs to be effective enough in order to reach to an all new level through
offering customers with high quality food. Then only a firm will sustain in the market for a
longer period of time. Including this, with an effective supply chain approach, it is also must for
a food service provider to look into all the standards that are connected with quality measures
(Ferreira Rebelo and et. al., 2017). Through this, it can be said that right amount of competitive
advantages can effectively be gained in a short span. In present context, some of approaches in
regards to food supply chain are presented underneath:
Fine Dining: In modern era, this is said to be one of the crucial way of serving customers
with high quality food products or services to the consumers. Basically, this approach in present
time consists with various menus that can effectively be consists with many cultural cuisines that
belongs to various nations like Mexican, Italian, Indian, Chinese and so on. Various restaurants
in present time has utilised this approach in United Kingdom, which has helped them in grabbing
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a good position within the market and to generate maximum profit and productivity as well.
Along with this, it is also said that effective fine dinning restaurant consists with a number of
staff that has good experience in the same industry. This helps restaurants in maintaining the
customer loyalty in much effective and in efficient manner. There are a few examples that can be
taken into consideration are holding chair of women along with escorting patrons to the restroom
(Galvin, 2017).
Pop up Food Services: Another crucial supply chain approach that offers customers with
food on temporary basis. Basically, this type of food service, basically helps people that are
willing to consume street food with unique taste to enjoy the meals (fast food). Including this, it
is also said that a pop restaurant mainly helps in cooperating with clients in all over the area,
which they have targeted for a particular day. Moreover, government of United Kingdom has
also given opportunities for chefs that are willing to start their own business, with offering them
appropriate investment amount and so on.
Conference and Events: Basically, this can also be considered as another crucial
approach, where a customer is being served within the events or among conferences. Mainly, in
corporate world there are meetings and conferences that are being conducted for the purpose
within the hotel and in other areas as well. Marriott and other hotels like Hilton and so on
conducts these events for business firms like Google and so on. Here, event supply chain
management is something that aid in looking at the inventory or the stock, which helps in serving
right food to correct people. Away with this, a proper supply chain also helps in focusing or
tracking the cost or the orders that has been given by customers.
Theme Food Service : This type of food services, consists with preferences and the
choice of a customer who is willing to throw a party or to celebrate a special day (Wedding,
Engagement and so on). Basically, theme food service in present time has become one of the
common type of event within food service industry, where a customer sets a theme and chef and
other staff prepares the food based on the requirements (Havinga and Verbruggen, 2017).
P2. Principles of effective procurement and sourcing processes for a food service operation
Systematic procedures is something, which is adopted by food service organisation and
these can be considered or defined as procurement. Away with this, it is said that there are a
range of objective that are being built for procurement as these are said to be something, which
helps a food service provides to fulfil all the wants along with the needs of consumers in
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specified time frame. In present time, a few principles that are specifically needed to be adopted
by Zizzi Restaurant and other food service firms are given underneath:
Supplier Credibility Checks: Trusting suppliers is something, which cannot be
considered as an easy approach for food suppliers (restaurants). Here, credibility check can be
considered as one of the crucial approach, that are required to utilised by Zizzi Restaurant in
order to check the overall working capacity of suppliers. Along with this, for developing
suppliers credibility, it is much required for suppliers to have healthy relations with business
firms. There are a range of elements like timely service, quality and relation with other firms are
said to be important ones, that Zizzi restaurant's manager would require to look into so that to
select the best supplier business agencies to meet the requirements of clients (King and et. al.,
2017).
Approved Suppliers List : In present time, it has been found that for a firm like Zizzi
Restaurant, in order to build the customers loyalty, it will be required for firm to maintain or
develop list of suppliers. Selecting a supplier, who has been filling all the requirements of
previous firms and trustworthy in nature would help Zizzi in meeting the desired goals and will
also help them in satisfying the customer's needs as well.
Value of Money : This is being considered as one of the crucial approach, which a
restaurant like Zizzi offers quality food to customers in exchange of money. Offering food with
fair prices and treating them in an ethical manner, can be considered as something, which will
help out Zizzi in meeting the requirements of customers in a short span. Value of money if
provided by Zizzi, then it will directly help them in sustaining within the market for a longer
period of time (Liu and Niyongira, 2017).
Aftersales services and warrantee : In order to expand business within the market, it
will be required by Zizzi Restaurant to have a much more effective after service policy for the
customers, With the help of this, manager of this restaurant will become able to offer customers
with appropriate service, which will help them to respond to customers 24*7.
M1. Range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness
Zizzi restaurant is looking forward to improve it's organisational effectiveness, it will be
required by them to consider Theme Food Service and Aftersales services to sustain within the
market for a longer period of time (Manning, 2018). With the help of this, firm will directly
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sustain within the market for a longer period of time. It has also been realised that it will be
required by Zizzi restaurant to offer food with appropriate cost with high quality, as this will help
firm in enhancing both productivity and profitability as well.
TASK 2
P3. Application of different analytical tools to support effective management strategies
SWOT Analysis: With the help of this analytical tool, a company like Zizzi Restaurant
could effectively look into various components like weaknesses, strengths, threats and
opportunities as well and all of these are given underneath:
Strengths Weaknesses
Within Zizzi Restaurant, staff is much
experienced and this can be considered as one
of the strength of this firm.
Cost price of some of food meals are higher
than the rivals of Zizzi in the area, in which
they are operating.
Opportunities Threats
Entering into the new market, with existing
food products can effectively be considered as
an opportunity for Zizzi Restaurant.
If the rivals of Zizzi Restaurant, will be
offering customers with lower prices than the
cost prices of Zizzi's meals, then it is said to be
one of the crucial threat for this firm (Mercier
and et. al., 2017).
Porters 4 Corners: Michael porters' has given this model, which may aid Zizzi
restaurant in looking at the competitiveness within the industry. All the four components are
presented underneath:
Drivers: This is the initial phase wherein association make suggestions over yearly
targets, desired objectives and performs well to accomplish them. The drivers help to break down
whether firm is satisfied with presentation or they need to change their administrations to
improve the advertising section. With regards to Zizzi Restaurant, the executives must do
appropriate research and comprehend the market to bring reduction among both uncertainties and
threats.
Management Assumptions: Second phase, where a food organisation like Zizzi
restaurant could effectively develop or formulate plans for future strategies, so that they may
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accomplish the targets in a short span. Away with this, it is also said that for Zizzi, it will be
required for it's manager to perform investigation and develop various strategies (mainly
blueprints) in regards to developing a much effective supply chain or perform the operations in
effective and in appropriate sense. Basically, assumptions in regards to management for Zizzi
restaurant is something, that may aid it's staff along with managers to finish all the tasks in right
time frame (Moyer and et. al., 2017).
Strategy: Third phase, where strategies that has been developed will directly aid Zizzi
Restaurant to overcome different challenges in a short span. It is required for this restaurant to
bring modifications within the existing formative strategy or develop a new, so that to capture a
larger market in a short span and in order to gain competitive advantages as well.
Capabilities: In present context, Zizzi Restaurant's manages will be required to carry out
the knowledge in regards to how their staff members are performing and what their capabilities
are. Through this, making right determinations would help them in enhancing the profit margins
and productivity as well of the company.
P4. Different management practices that support successful business operations in food service
In present time, there are ample number of management practices that are available
within food services industry and these are presented underneath:
Action Oriented Roles : There are many restaurants like The Ledbury, The Table,
Amrutha Lounge and so on, that are following this management practice. Basically, it is essential
for manager of Zizzi Restaurant to make their staff members much more action oriented as this
would directly help them in maintaining the job role which are completed in given time frame
(Njage and et. al., 2018).
People Oriented Roles : Sushi Tetsu, Almost Famous Liverpool and other restaurants
have utilised this approach. Basically, Zizzi Restaurant is said to avail all the staff members with
various benefits and also, it is responsibility of manager to focus what staff is requiring like
monetary benefits. Compensating them with the same, could help Zizzi in gaining competitive
advantages.
Property and Resource Maintenance Process:
Basically, these are divided among two sections and these are:
Staffing and roles in Maintenance: It is important to manage the work in a systematic
manner which help in smooth functioning of the organisation. Management of Zizzi restaurant
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would require to develop an appropriate structure in the firm which create awareness of other's
expectations of workers to perform task successfully. This strategy will help in accomplishing
association objective and goals successfully (Rebouças and et. al., 2017).
Food service facilities to maintain: In present context, company i.e. Zizzi restaurant, is
offering good quality food and this can be considered as utmost priority for them. Through this,
restaurant could effectively build appropriate brand image and goodwill in the minds of
customers.
M2. Evaluate management tools and practices that can support successful business operations in
food service
If it is talked about Zizzi Restaurant, organisation is looking forward to expand their
business. Here, both management tool i.e. Porters 4 Corners and considering the specific Action
Oriented Role, would directly help firm in operating business in a much more successful and in
appropriate manner. Through this, Zizzi could effectively raise their existing hygiene standards.
This could be understood with an example, where both utensils and machinery needs to be
properly clean, and this could be done by manager through assigning tasks to staff considering
the action oriented role.
D1. Provide valid and justified recommendations to support management practices and strategies
that enhance effective business operations
In present context, recommendations that can be given in order to support management
practices, then these are budget control, pre-plan, performing the investigation, considering the
action oriented role and so on. This will help Zizzi Restaurant in sustaining within the market for
a longer period of time. Along with this, it will be required by Zizzi Restaurant that to perform
proper check and evaluation of employee’s activities and make changes as per the basic
requirements (Rossi and et. al., 2017).
TASK 3
P5. Ethical practices in food service and impact of these practices on overall business success
Corporate Social Responsibility (CSR) is said to be an ethical practice within Food
industry. It has been analysed that CSR activities within this industry, mainly stays enclosed with
various standards of ingredients and hygiene as well in regards to developed food products. It has
been found that, there are a range of impacts that may take place and these can be both negative
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and positive in nature. In present context, there are a few CSR activities that are available and
these are given underneath:
Conduct fair trade: This is said to be one of the crucial CSR Activity as fair trade done
by an organisation like Zizzi Restaurant would directly impact positively upon their image in
front of the market. Away with this, fair trade activities enclosed with best quality services,
consists with regulations and rules that are linked with food management.
Produce organic material: It alludes to the procedures that are both safe along with
healthy as well, which do not impact negatively upon environment. Basically, the restaurant i.e.
Zizzi must keep away from single utilization of plastic as this assistance in keeping up the earth
successfully (Tian, 2017).
Enhances the chance of staff retention: At the time when Zizzi considers CSR
activities this aid them in developing different range of chances that are linked with staff
members to sustain within the market. Here, it is required for firm to have important factor which
every firm along with the sraff are considered as the important assets for the organisation.
M3. Various ethical practices in food service and impact it has on the overall business success
In present context, for business organisation like Zizzi Restaurant it is required to develop
much more effective and efficient ethical practises as these may lead them to do the business
expansion in a rightful manner. Along with this, it is also said that Corporate social
responsibility, which is said to an ethical practice, or focusing upon the hygiene. It is also must
for firm to offer customers with food, that are charged with appropriate prices (Tse and et. al.,
2017).
D2. Critically analyse various ethical practices in food service and their impact on organisation’s
business objectives overall
In present time, it is necessary for Zizzi Restaurant to consider CSR activities, as this
would directly aid them in fulfilling the needs of society. With the help of this, company would
effectively develop appropriate brand image along with the goodwill as well, within the food
industry market. It has become vital to maintain the health and hygiene related standards for a
company like Zizzi as this will maintain belief of customers, that they are offering customers
with right and safe food products and services. This can be understood with an example, where
safety related hygienic labelled food if sold by Zizzi then it will positively impact on their plan
of expansion.
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TASK 4
P6. Assess management practices within a specific food service operation, using a range of
performance review techniques
Performance review technique is said to be considered as one of the effective tool, which
aid in attaining different range of goals and objectives. Management practices within food
service operations using performance review techniques are discussed as follows:
Customer satisfaction feedback: In present time, it is said to be one of the crucial
element, may help Zizzi Restaurant in attaining the quality of good and services. Away with this,
it is also said that Zizzi Restaurant would need to give the guarantee to clients that they will get
the best from all the staff members so that this could help them in sustaining within the market
for a longer period of time.
Food monitoring and control process: Basically, food service industry's organisation
i.e. Zizzi would need to enhance the association's operational activities. Here, manager of Zizzi
Restaurant ought to guarantee and assess every single step while getting ready food for the
clients. Here, it is also important for firm to monitor machineries along with the utensils that are
available in the market for a longer period of time (Van Ruth and et. al., 2017).
Standard Operating Procedures (SOP): Including this, method usually involve the
routine check-ups and audit which are conducted by the manager of the organisation. This ensure
the quality as well as productivity are done effectively.
P7. Recommend and produce management alternatives to improve performances, including an
implementation plan
In present context, it is vital for Zizzi Restaurants to develop management alternatives,
that could effectively help them in enhancing the performance level. Here, some of management
alternatives plans that can be developed are given underneath:
Management Alternatives
Benchmarking : In present context, benchmarking could effectively lead Zizzi
Restaurant in maintaining quality as it may lead them to enhance or improve performance level
of employees along with market share as well of this restaurant.
Recruitment and Talent Management: If it is talked about Zizzi restaurant, it can be
considered as one of the crucial skill that may aid in firm in maintaining their performance level.
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Implementation Plan
Seven C's of Implementation: In regards to Zizzi Restaurant, all the C's are presneted
underneath:
Clarity: Zizzi restaurant's manager would require to have proper clarity in regards to all
the objectives and goals. Away with this, staff of Zizzi Restaurant would require to expand
business and this can only be done through clarifying the goals and objectives.
Communication: It is vital for Zizzi Restaurant to develop communication among staff,
as this could help them in making taking right decisions towards firm.
Change Management: Specifically, it is much needed for Zizzi Restaurant to bring
change within range of services so that they could sustain in the market for a longer period of
time.
Criteria : In regards to the same, Zizzi restaurant's manager where it needs to set various
standards along with rules for staff members through which they can fulfil the demand of the
customers (Wallace and et. al., 2018).
Checklist: During the duration of preparing checklist, it is important that criteria should
be made as company need to set the business activities timely, which is required to complete
task, quality of a work and many other activities.
Call on help: For each association it is much required to deliver benefits 24*7 to their
individual clients. In this context, for Zizzi Restaurant, management or managers must be taken
consideration by their administrators which help their clients when they required.
Choose the right provider: It is the significant factor which is helping in identifying the
correct provider for the association. Along with this, Zizzi Restaurant must make sense of the
dependable provider which can give the quality item which help in satisfying the interest of the
market.
M4. Devise appropriate management solutions to address shortcomings within a specific food
service operation, using a range of management tools and performance review techniques
In order to reduce the shortcomings, it is required for Zizzi Restaurant to maintain the
specific food service operations, and it is also important for them to put or imply a much more
appropriate technique i.e. score card as it directly helps them in making the whole information
effective enough. Away with this, Zizzi restaurant's managers would also require to effectively
look into issues faced by staff and solve them considering the management tools.
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