Leadership vs. Management: What's the Difference?

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Leading and management

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Contents
Introduction.................................................................................................................... 2
Problems....................................................................................................................... 2
Recommendations............................................................................................................ 4
Conclusion..................................................................................................................... 6
Reference...................................................................................................................... 7

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Introduction
This report includes the case study analysis and description of the situation is outlined. The
company faced various problems that are identified which are required to be considered for
solving the issues. The entire organization is affected because of the behavior of the staff. The
case includes the problems or challenges which are faced by Eastern Massachusetts University
(EMU) in the Department of General Surgery Unit. It is analyzed in the case that Barbara Norris
works as a nurse manager in the GSU department and she is well respected and the best nurse in
EMU. She always considers all her responsibilities and works effectively by providing the care
and services to patients in the GSU department. She is required to consider the issues or
problems which are faced by the staff nurses in the department and expected to resolve the issue
for improving the performance. The recommendation will be provided for improving and solving
the issues at the end of the report.
Problems
In the GSU department, Barbara Norris is a manager which requires to manage the staff and
budget of the entire department. The staff in the GSU department includes the 33 includes 25
RNs and 8 patients care assistants. In the department of GSU, it was difficult in the first month as
two RNs and after six months of joining another three RNs left. Also, the hiring was freeze in the
EMU which was challenging to have a shortage of nurses in the unit. It is analyzed that because
of a shortage of nurses, Barbara faces the issues of not filling the vacant position of RNs. With
the shortage of nurses, the present nurses faced the issue of stress as high because of more
workload (Marr, 2012). It is also analyzed by Barbara that the proper record of employees'
annual performance reviews is not recorded of the staff for analyzing the bonuses and
increments.
The department is also facing the issue of a high employee turnover rate. It is reviewed that the
nurses are required to take care of the patients and provide effective services to them. The
satisfaction report of patients was also average and declining from the last few years. In EHU,
the external stakeholders were impacted because of the major problems in the operations as the
satisfaction level was declining day by day (Nelson-Brantley and Ford, 2017). Another issue in