The scenario discusses a weekly feedback session for improving the team's performance targets and guidelines. Suggestions for improvement in customer service and time management are discussed. The plan to conduct training sessions to improve skills is also mentioned.

T-1.8.1_v3

Details of Assessment for Term 3, 2019 in the subject Leadership & Diversity for the Diploma of Leadership and Management course. The assignment is a simulation exercises and case studies to be completed individually in-class by Week 4.

Read about the weekly feedback session for improving performance targets and guidelines. Suggestions for improvement in customer service and time management.

Performance Feedback for Weekly Targets and Improvements

Scenario 2 – Performance Feedback

2. 2. Scenario 1 – Assessing Performance. Me: Good morn

Political Science

Business Communication in Trump Fashions

Solution

The bookkeeper calls the receptionist to discuss an outstanding invoice of $1,450. The receptionist checks the system and says that the invoice has been paid. However, the bookkeeper says that they have not received the payment. The bookkeeper speaks to Danny Jones and asks for evidence of payment. Jones says he will check and provide evidence if he can. The bookkeeper asks Jones to release the payment again, but Jones says he needs to check the evidence first. The bookkeeper says they will refer the matter to their senior accountant.

Conversation between bookkeeper and Receptionist & Danny Jones

Professional Development

Data Science and Big Data

Communication Skills for Business – PDF

This document provides a checklist for demonstrating role play skills for BSBLDR502. It includes examples of skills like setting the scene, negotiating collaboratively, and acknowledging work culture. The document also includes a discussion on improving workplace relationships and managing business operations. The subject is BSBLDR502 - Lead and Manage Effective Workplace Relationships. The course code and college/university are not mentioned.

Hartpury University and Hartpury College

Role Play Planning Checklist for BSBLDR502

This document provides the mediator opening statement for a successful mediation process. It explains the principles and stages involved in mediation, including joint sessions and private sessions. The document also emphasizes the importance of confidentiality and the role of the mediator as a neutral facilitator. References are provided for further reading.

Scenario 2 – Performance Feedback

2. 2. Scenario 1 – Assessing Performance. Me: Good mornlg...

Business Communication in Trump Fashionslg...

Conversation between bookkeeper and Receptionist & Danny Joneslg...

Communication Skills for Business – PDFlg...

Role Play Planning Checklist for BSBLDR502lg...

Mediator Opening Statementlg...

2. 2. Scenario 1 – Assessing Performance. Me: Good morn

Business Communication in Trump Fashions

Conversation between bookkeeper and Receptionist & Danny Jones

Communication Skills for Business – PDF

Role Play Planning Checklist for BSBLDR502

Mediator Opening Statement