Dining Excellence at The Hazelton Hotel: A Luxurious 5-Star Experience in Toronto

In this document we will discuss about Dining Excellence at The Hazelton Hotel and below are the summary points of this document:- The Hazelton Hotel, a 5-star hotel in Toronto, Canada. The hotel is located on Yorkville Ave and offers luxurious services such as a restaurant, pool, spa, bar/lounge, and fitness center. The hotel has made many strategies to compete with its competitors, including investing in interior design, training staff professionally, and providing unique services such as a private screening room and an art concierge. The hotel's dining experience is unique as it offers classic Italian and French flavors paired with local tastes from Ontario. The Hazelton Hotel competes with other 5-star hotels in Toronto, such as the Shangri-La Hotel, The St. Regis, Four Seasons Hotel, and The Ritz-Carlton. The hotel needs improvement in areas such as having staff that speaks different languages, adding more cuisines to the menu, and adding cultural touches to their services. Finally, the author expresses an interest in working in the hospitality industry due to its growth and opportunities for professional advancement.

HOTEL & HOSPITALITY
MANAGEMENT

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A Dinner in a 5 Star Hotel
The Hazelton Hotel is one of the 5 star Hotels in Toronto, Canada. It is located in the 118
Yorkville Ave, Toronto, Ontario M5R 1C2, Canada. The Royal Ontario Museum is just few
blocks away from the hotel. They provide many types of luxurious services such as
Restaurant, pool, Spa, Bar/Lounge, Fitness Centre with Gym/Workout room (Catto, 2018).
They have a wonderful restaurant for doing dinner. All types of food are available in the
restaurant for dinner. Customers like the food items the service quality is very much high
standards. Customers love the way in which products are being produced and the way in
which services has been provided.
They have made many types strategies for competing with their competitors. It has invested
highly on their interior designing i.e. from its sleek limestone and brick exterior to its
copious. Modern sculptures and richly upholstered couches make the experience highly good
(The leading Hotels of the World, 2018). They are training their staffs in a well professional
manner. They have a designer dresses that makes them look different from their other
competitors. It is having intention to provide an experience of very different class. This is the
major reason that they have been able to attract the wealthiest of people in the restaurant.
They are providing private screening room which attracts a lot of studio executives and
movie stars.
Its dining experience is different from others as they have a renowned Executive Chef Mark
McEwan. They have expertise in classic Italian and French flavours. They are pairing these
tastes with the local taste from Ontirio. Award winning designer Yabu Pushelberg has created
its ambience. Tree-lined candle lit patio is a perfect spot to sit down and enjoy the dinner and
their signature cocktail. They have lot of space to offer as they have a unique grand and
impressive Yorkville Room placed just beyond the entrance to the bar lounge. These are
exquisite and they also have smaller and more intimate Neil Young Room, away from the
major dining room (The Hazelton Hotel, 2018). They are offering services both business and
personal purpose. Their plan is to provide a complete package that attracts the customers
from all segments of the society. Company’s Unique selling point is its interior and the
luxury it provides to the people coming for the restaurant. Since the Hotel has enough space
for dining hence they are able to handle large numbers of people at once. The staffs are
highly supportive and create a carefree environment. They are adding new kind of services or

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Amenities like The Art Concierge so as to increase the knowledge of the people about the
local culture. This is attracting people that are art centric (LMA, 2018).
Their major competitors include Shangri-La Hotel, The St. Regis, Four Seasons Hotel, The
Ritz-Carlton. They all are present in Toronto and are offering the best services in the 5 Star
Hotel types. The competitions among the Hotels are very high and are competing with each
other with the best possible resources they have. Every restaurant has created its unique
selling points and they are working on their strengths to make their business more unique.
This has helped them in creating their own name. However, the competition in the industry
has gone to the cut-throat level. It has become essential for the organisation to add more
unique services in its portfolio. For competing with each other they are taking the help of
innovations. These innovations are done in different segments from food to the way in which
services is being produced. All these Hotels are competing with each other at Digital
platforms as most of the bookings these days are done with the help of digital mediums. The
customisations of services are done on the digital mediums only and the people can come and
enjoy the dinner directly. This is the major reason for these restaurants to highly focus on the
digital marketing strategies.
The Hazelton Hotel needs improvements in different areas. First thing that they need
improvement is that they do not have much staffs except one or two that are familiar with
different languages. As large numbers of people from different parts of the world are coming
to Ontario hence they need to have staffs that understand different languages. This will not
only help in enhancing the cross-cultural communication but also assists in improving the
way consumers are treated. Such trainings need to be provided by the Hotel. It can also be
done by hiring people from different ethnic group. This will improve diversity and at the
same time it improves the image of the Hotel in front of the restaurant. Second thing that this
Hotel needs improvement is that they need to add more numbers of cuisines in their menu.
This is essential as there are large numbers of people living in Canada of different Origins.
Alone the Indian community in Canada constitute a major part of the population. This calls
for company to add more numbers of Indian food items in their menu. This will help the
restaurant to attract more numbers of people for their dinner facility. Third thing that that they
need to do improvement is to add cultural touch in their service. As they have already added a
local flavour in their products, they only need to add local flavours in the services they
provide. The cultural touch in the business will help them in making their service in a way

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that more culturally similar people can be attracted. This also helps in attracting people who
wants to learn about the culture.
As a graduate I would definitely work in this sector. This is because the sector has wide scope
in the future. With growing travel and tourism industry, the chances that more companies are
going to come in this industry. It will provide an excellent opportunity for me in the future. It
is expected that Hospitality industry is going to boom at much faster rate when compared
with other industries. This will help me achieving new heights in my professional. Since the
Five Star Hotels are offering very high packages in different profiles hence going to work in
this sector will increase my pay scale. This opportunity becomes bigger as the numbers of
people that prefer to eat outside are increasing every year. Luxury dining has become fashion
in the elite class people. This is the major reason why companies have move towards opening
more such restaurants in different parts of the country.
Since most other industries are moving towards job cuts by implementing more automation.
It is difficult to run the industry on the basis of technology a skilled workforce is always
required within the industry especially the work profiles like Chefs are not going to be taken
by technology or robots in the near future. There is a sustainable future in the industry hence
joining this industry can be beneficial for me in the long run. I will provide luxury services by
acting as per the user manual for which I am going to take heavy training from different
experts in the industry. I will work upon the self-development plan that aims at improving my
skills. I will also add experts from different fields in hospitality industry so as to improve the
ways in which any function is being conducted within the organisation. Best practices from
companies all around the world in the industry will be adopted within my firm so as to make
the services more luxurious.

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REFERENCES
Catto, S. 2018. Toronto: The Hazelton Hotel. Retrieved from:
https://www.nytimes.com/2008/03/23/travel/23check.html
LMA, 2018. The Hazelton Hotel Introduces its Newest Amenity: The Art Concierge.
Retrieved from: https://lma.ca/the-hazelton-hotel-introduces-its-newest-amenity-the-
art-concierge%E2%80%A8%E2%80%A8/
The Hazelton Hotel, 2018. One Restaurant. Retrieved from:
https://www.thehazeltonhotel.com/en-us/one-restaurant?page_id=23633
The leading Hotels of the World, 2018. The Hazelton Hotel Toronto. Retrieved from:
https://www.lhw.com/hotel/The-Hazelton-Hotel-Toronto-Toronto-ON