Multi Agency Working in Human Services: A Case Study

Case Study and Reflective
Account
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
PART 1............................................................................................................................................3
Outline the key issues in the Case Study................................................................................3
Brief overview of each professional role and the legislation that inform their practice........3
Demonstrate the type of Multi Agency meeting....................................................................4
Demonstrate understanding of service user contribution in the decision making process.....4
Theories and models of social care........................................................................................5
PART 2 ...........................................................................................................................................5
Outline what you learned about yourself using a reflective model........................................5
Reflect on knowledge you have gained including legislation, policy and practice guidance
applicable to Multi Agency working......................................................................................6
Reflect on and evaluate your role within the meeting............................................................6
Analyse and evaluate your experience of working as part of a multi agency team...............7
Provide a conclusion that summarises your learning and development ................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
APPENDIX....................................................................................................................................10
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INTRODUCTION
Multi agency working is a collection of people from multiple agencies which are grouped
to achieve a common goal. Working in collaboration is necessary because it offers a variety of
support which is required to complete a task or top resolve a issue at a time (Jasper and et.al.,
2016). The report is based on a case study which reflects on the issue of bad parenting and their
ill habits. The report will focus on outlining the key roles and legislation involved in such
practice and theory of Multi Agency Working in Human Services. The report will also evaluate
the impact of national policies on such agency working.
MAIN BODY
PART 1
Outline the key issues in the Case Study
The case study is about Lola who is a 6 week old baby. Her father, Clive used to take
drugs but took help and managed his ill habit until child's mother, Donna was pregnant. When
her mother was 15, she was suffering from Schizophrenia which some how got managed due to
well medications and assistance of medical health worker. One of leg Lola's leg seemed strange
to her parents so they took their child to general practitioner for check up. After critical
examination it was found out that Lola had multiple fracture in both arms and legs. Both of her
parents did not have any idea about the situation, thus the main issue which can be observed by
multi agency workers in such case study is the negligence of parents. The case was looked by
multi agency team who helped in outlining issues and giving solution for resolving such
problems. Another issue is that they are blaming hospital for not taking care of their daughter
during birth. The habit of substance abuse in Clive may have emerged after the delivery of baby,
at such state no individual can take care of a baby which may have resulted in dropping off baby
from hands or any minor accidents during bathing. More investigation will be carried out by
multi agency team and decision will be taken crucially keeping in mind that Clive has started
taking drugs again and Donna cut her wrist due to overdose.
Brief overview of each professional role and the legislation that inform their practice
The member of non governmental agency and doctors have been assigned in making
multi agency team for taking care of Lola and resolving the issues. The workers may observe the
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issue of drug intake in Clive as major one along with the condition of Donna. The condition of
both parents are not clearly stable. Schizophrenia may get slightly managed with proper
medicines but it have large side effects which involve mood and actions. So it seems that due to
this condition mother was not able to take proper care of baby. The role of professional in this
condition is first provide best medical expert to the given child (Beckett and Horner, 2015). The
condition of baby was very critical because of multiple fracture, so doctors especially
orthopaedic surgeon which are in the team of multi agency should gave proper medical attention
to child. The non governmental agency as a part should focus on resolving the issue by
thoroughly investigating with the previous hospital where the birth of child actually took. They
should also consult with their neighbours and family members for getting the details on how the
parents used to behave with the child. The Children Act, 1989 provides a framework which
safeguards the children from being abused and provide day care or adoption for young children.
The legislation will focus on the welfare of specified child.
Demonstrate the type of Multi Agency meeting
The multi agency team have been formed to look into the case of baby Lola, in this team
specialised doctors and people from non governmental agencies have been gathered to conduct a
meeting. The tools which are utilised to assist agencies are standard letter of invitation, opening
statement based on case, agenda of meeting, action plan and review (Sallis, Owen and Fisher,
2015). In standard letter of invitation people from other agencies have been invited for
evaluating the case deeply. The agenda of meeting will be outlined by elaborating the case with
every member of team. Open statement will be made by investigators based on issues identified
by analysing the case study. The past and present action of baby's parent will be mentioned
depending upon which an action plan will be formed and opinion of every individual will be
considered. The issues like negligence of parent, blaming hospital for not taking care of their
daughter during birth, habit of substance abuse and condition of Schizophrenia will be critically
analysed. Once a solution is being made, team members will review the strategies which are
formed for resolving the issue and stabilising the condition of baby.
Demonstrate understanding of service user contribution in the decision making process
The contribution of service users are immense in the process of decision making. The
perspective of service uses helps in understanding the actual need and demand of society which
must be included while taking decisions regarding health care system. The service user in this
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