Employee Performance Plan

1
Employee Performance Plan

2
Table of Contents
Assessment 1...................................................................................................................................3
Employee Work Plan...................................................................................................................3
Risk Management Plan Template................................................................................................5
Assessment 3...................................................................................................................................8
Coaching Plan Template..............................................................................................................8
Performance Development plan template....................................................................................8
Assessment 4.................................................................................................................................11
1. Monitoring and Coaching...................................................................................................11
2. The legal context of poor performance...............................................................................11
3. Seeking advice....................................................................................................................13
4. Counselling and Support.....................................................................................................13
5. Dismissal.............................................................................................................................14
Reference List................................................................................................................................15

3
Assessment 1
Employee Work Plan
KRA Activities/goals Measurement/KPIs Accountability/Dependencies
Financial Drive sales and help in
generating revenue
growth in alignment with
the financial goals
 The performance of
the employees will
be assessed by
contributing to the
improvement of the
financial capacity
of the company.
 The number of
customers making
repeat purchases
The accountability will be on
the Wollongong Store
Manager and the Customer
Service Representative.
Internal Process The activities will be to
manage the security-
related process within the
Wollongong store, review
the HR processes of the
store, overview the safety
and maintenance of the
store, and managing the
merchandise-related
process
 Fostering safety
and security within
the store by no
reported cases of
shoplifting, cash
theft.
 Protection of
customer
information and
safeguarding the
confidential
employee files and
data
 Attract customers
with good customer
service and
The accountability will be on
the Store Manager, HR
Manager managing the
recruitment in the store, and
the Customer Relationship
Manager and Executive

4
providing the
services according
to their needs.
Customer Focus The customers will be the
prime focus of the store
thereby keeping them
satisfied will be
important. The focus will
also be to maintain good
relationships with them
by providing them with
unique store experience.
The customers will be
provided with expert
advice on hardware and
homewares products,
process sales and refer
sales to checkout staff.
 The ability to
attract customers by
maintaining a good
rapport with them
 Up-sell and Cross-
sell techniques to
meet customer
needs
 Number of orders
processed within a
week and then
within a month will
be assessed
The Store Manager and the
Customer Service
Representative
Development The development of the
store and the employees
will depend upon the
efforts given to achieve it.
The employee
performance will improve
with regular customer
acquisition and
generating revenues.
 The revenue
generated by the
employee within a
month and the
quarter
 The number of
products sold
within a day
 The number of
appraisals received
by the employee
Customer Service
Representative
Signature:
Date: