Monitor and review operational performance.

Monitor and review operational performance
Submission details
Candidate’s
name
Phone
no.
Assessor’s name Phone
no.
Assessment site
Assessment
date/s Time/s
The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be
approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
Performance objective
You will demonstrate skills and knowledge required to monitor and review operational performance.

Assessment description
In response to a simulated business scenario, and using work completed in Assessment Task 1, you will develop,
monitor and review performance systems, analyse performance, identify areas of underperformance, take prompt
remedial action and report on operational performance.
In accordance with contingency planning developed in Assessment Task 1, you will take prompt action to address
employee underperformance. In a role-play, you will coach the employee in accordance with performance management
systems.
You will then prepare and present, in a second role-play, a management report describing the performance system,
performance results and recommendations for changes to operational plans. During the role-play, you will negotiate
changes to operational plans and gain approval for recommendations from the Operations General Manager (the
facilitator/assessor).
Procedure
1. Read the simulated BBQfun scenario information provided in Appendix 1 of this task and in the business
documentation provided by your assessor (the same documentation provided in Assessment Task 1).2. Prepare a plan for monitoring performance from the start of implementation to the end of the
financial year. You may use the action plan template (provided in Appendix 2) or create your own
plan. Ensure you include plans for monitoring and/or documenting:
a. budgetary and financial performance
b. productivity performance
c. employee performance in line with performance management policy
d. milestone achievement and performance against targets
e. dates for monitoring activities in line with scenario
f. resources for monitoring

g. progress reporting at the end of each quarter to the Operations General Manager
h. regular performance management of online staff and lodgement of records with the HR Manager
i. describes the development and implementation of document storage processes in line with organisational
requirements.
Appendix 2: Action plan template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)
Date Person
responsible
Budget or resources
(where applicable)
Analyse budget and financial performance End Month Pat ( CEO)
Riz ( finance
chief)
Mehra ( financial
head)
Financial software tools
Revenue/profit targets
Compare departmental productivity Weekly Regional
managers
(Mitchelle/Sween
ey)
HR ( Goodale)
Kim (OM)
Performance indicators
Coaching/training
sessions
Check employee performance Monthly Goodale ( HR)
Regional
managers
Management policies
Performance indicators

(Mitchelle/Sween
ey)
Construct milestone achievement and performance
against target
Quarterly Regional
managers
(Mitchelle/Sween
ey)
Expense targets
Deliveries
Marketing
research/customer
surveys
Set dates for monitoring activities Week 1 Regional
managers
(Mitchelle/Sween
ey)
Recruitment
consultant
Analytical tools
Performance completion
plan
Allocate resources for monitoring Week 1 Regional
managers
(Mitchelle/Sween
ey)
COG targets
Expenses target
Present quarterly progress reports to OM Quarterly General OM,
Kim (OM)
-Risk management plans
-Management reports
-Research reports
Manage online staff and lodge records Daily
(Regularly)
Goodale (HR) -Number of absentees

Kim ( OM)
Lee ( Marketing)
Regional
managers
(Mitchelle/Sween
ey)
-Customer complaints
( CRM)
-Performance process
Breakdown document development and
implementation storage processes
Annually General OM
Kim (OM)
Regional
managers
ERP

3. Ensure that:
a. your plan uses language appropriate for your target audience
b. you keep copies of your work for your records and in line with
the document storage processes you have described in your
plan.4. Identify areas of employee underperformance, determine
possible remedial actions and prepare to performance
manage underperforming employees. Refer to, follow, or
adapt, existing contingency plan for underperforming
employees (developed in Assessment Task 1).
5. Contingency Plan
6. Company name: BBQfun
7. Name of person developing the plan:
8. Who was consulted as part of this plan?
9. Name Position
10.
Risk identified ( Underperforming section): Sales and Marketing
Strategies/activities to minimise the risk By when By whom
Introduction of e-commerce Immediat
ely
All
departmen
ts
Training of all employees in sales for e-
commerce
June 2014 Lee
(Marketing
)
Regional
manager
Acquisition of new employees July (end) HR (
Mehra
(Financial
dept.