Employee Training and Development Strategy for Akroma Plaza Hotel

This project proposes a structured employee training and development strategy for Akroma Plaza Hotel to aid in the provision of unparalleled service delivery in the face of increasing customer expectations. Results of a needs assessment conducted on the establishment showed that employees were aware of their high-paced working environment and how uniquely work is carried out at Akroma Plaza Hotel. The proposed solution is a two-part training and development strategy based on the works of Noe, Hollenbeck, Gerhart and Wright (1994) and Noe (2010).