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Personal Work Priorities and Professional Development Prioritization

   

Added on  2021-04-19

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1Manage Personal Work Priorities and Professional Development<Student ID><Student Name><University Name>
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2ContentsPrioritization of demands:..........................................................................................................3Feedback form:...........................................................................................................................4Personal Development Plan:......................................................................................................4Feedback form:...........................................................................................................................6References..................................................................................................................................6
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31.Prioritization of demands:As a customer service manager, the professional demands for a particular working day haveto be assigned with priorities in order to estimate feasible approaches needed for addressingorganizational goals (Løwendahl, 2005). The prioritization of various demands on a Mondaycould be observed from the to-do list and allocation of distinct priorities such as low, mediumand high. From the perspective of a professional development plan, it is essential to produce adocument that describes how I prioritized the competing demands for my time on Mondaymorning. The high priority tasks for me as a customer service manager included meeting withthe team and interview with a new candidate for the position of sale rep in our organization. The meeting with team was assigned high priority owing to the increasing concernspertaining to stress among employees and setbacks related to their work-life balance thatcould be responsible for increase in number of customer complaints. The interview wasassigned with high priority because it is essential to address the problem of turnover that mayarise from the pertinent issues of stress and work-life balance. Recruitment of appropriate candidate that can be a perfect fit according to the conditionswould be helpful in resolving the problem of turnover (Ahrens & Chapman, 2000). It wouldalso be essential to determine the capabilities of the new candidate to perform according tothe organizational objectives, plans and policies of BizOps. The task of medium priority isrecognized in the form of contact with a customer for managing a complaint (Kydd,Crawford & Riches, 1997). Management of customer complaint is a mandatory responsibilityof a customer service manager thereby validating the prioritization. The low priority tasks areidentified in the form of research on the existing trends in customer service policy andreviewing the Customer Service Charter as well as meeting for discussion on sales promotion(Bubb & Earley, 2007). The tasks are assigned with low priority as the outcomes would be relevant for meetings inthe next week (Adey, 2000). It is also essential to produce reasons for prioritizingunscheduled events of the day such as high prioritization for the task of discussion with theHR manager, Gina, regarding problems with recruitment agency and adjusting the schedulefor the 10 minute delay of the sale rep interview candidate, Craig Bullen. The meeting withthe irate customer abusing the sales rep, Roxanne would be assigned with medium priority.Prioritization is not necessarily responsible for allocating time to specific tasks (Dwyer &
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