Quality Management in A-1 Express Delivery Service

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QUALITY MANAGEMENT
Brandon Berzas
BADM 370
Professor Joseph
July 8, 2019

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Table of Contents
Introduction................................................................................................................................4
History of Management..............................................................................................................5
Specific need for adopting QMS in A-1 Express Delivery Service...........................................5
Deming Cycle.............................................................................................................................5
Pros Deming or PDSA cycle are............................................................................................5
Cons or weakness of Deming cycle:......................................................................................6
Six Sigma...................................................................................................................................6
Pros.........................................................................................................................................6
Cons........................................................................................................................................6
Conclusion..................................................................................................................................7
References..................................................................................................................................8

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Introduction
This training manual for the company A-1 Express Delivery Service will discuss the quality
management principles, theories, tools and strategies that applied in the company. Quality
management process is responsible for allocating supply chain process and other function in
the company. A-1 Express Delivery is the transportation, distributor and courier service
company which governs their operation across the United States since 1997. Headquarter of
the company is situated in Atlanta. (Evans & Lindsay, 2014).