Organizational structure and effectiveness of TPG Australia

This assignment analyzes the organizational structure of TPG Australia and its impact on strategies, innovation, and overall productivity. It also provides recommendations for enhancing the workforce and adding innovation into the internet and mobile services.

Running head: MANAGEMENT
Organizational structure and effectiveness of TPG Australia
Name of the student:
Name of the university:
Author note:

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Executive summary
Organizational structure is an indication of the nature of business mechanisms in a
workplace. Within this, mention can be made of innovation, which alters the nature of the
business. These innovation needs effective management techniques for ensuring that the
efficiency is maintained in the operations. Divisional organizational structure is practiced by
TPG Australia for expanding the scope and arena of supply chain network. Transformative
and transactional leadership style is followed for organizing the skills, abilities and
competencies of the staffs according to the organizational requirements. This style is also
effective in terms of enhancing the communication between the managers and the staffs,
which is needed for achieving clarity to execute the roles and responsibilities according to the
plans and requirements.

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Table of contents
Introduction................................................................................................................................4
Background of the company......................................................................................................4
Overview of the organizational structure, strategies..................................................................5
Organizational structure.........................................................................................................5
Corporate strategy..................................................................................................................5
Impact of structure on management innovation.........................................................................7
Impact of structure on overall business performance................................................................9
Recommendations....................................................................................................................10
Conclusion................................................................................................................................11
References................................................................................................................................12

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Introduction
Management is needed in all of the companies and organizations for enhancing the
efficiencies in the operations. The role of the managers is crucial in this context, which helps
the employees to expose better performance in executing the tasks in accordance to the plans,
programs and policies. Organizational structure depicts the nature of operations. Innovation is
one of the essential aspects, which helps in attracting large number of clients and the
customers. Globalization is needed in the current business scenario for making a widespread
presence through the means of customer satisfaction (O'Neill, Beauvais and Scholl 2016).
This assignment attempts to conduct an analysis of the organization structure of TPG
Australia for assessing the impact on strategies, innovation and overall productivity.
Background of the company
TPG Australia achieves accolades and glory by providing fast, reliable and cost
effective communication services to the clients and the customers. Enlisted as ASX: TPM,
the company operates under telecommunication industry in the threshold of Australia. The
parameters of people, process and network governs the business processes. As a matter of
specification, diversified communication services like ADSL 2+, NBN, fibre optic, Ethernet
broadband access, telephonic services, Internet Protocol Television, SIM only mobile plans
and various business networking solutions are delivered to the customers for influencing their
purchasing power and decisions (Tpg.com.au 2019). Stability prevails in the infrastructure,
which is reflected from 400 DSLAM enabled telephonic exchanges. The scope and arena of
these exchanges are broad, which covers all of the Australia, inter capital and metropolitan
fibre, optic network and international PPC 1 submarine cables, which connects Australia,
Guam and others. In this context, the consideration is also attached towards the connectivity
towards USA and Asia. The company holds the capability of operating independently in

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terms of carrier grade voice, data and internet network infrastructure, which assists in
delivering end to end solutions in high quality (Tpg.com.au 2019).
According to the annual report of 2014, the annual revenue of the company was
recorded as 249.5 crores. The objectives of TPG Australia is to ensure the compliance with
continuous disclosure requirements of Corporation Act and Australian Security Exchange.
The company conducts the operations, bearing in mind the values of fair treatment, respect
and equal opportunities for the stakeholders and shareholders (Tpg.com.au 2019).
Overview of the organizational structure, strategies
Organizational structure
Divisional organizational structure is followed by TPG Australia for enhancing the
efficiency within the operations. This structure is beneficial for expanding the scope and
arena of the supply chain network. The major drive behind this is the diversity, which
prevails in the products and the services. Epstein (2018) is of the view that this diversity
helps in globalizing the services. The managers of the autonomous units are entrusted with
the responsibility of conducting niche marketing for improving the focus in the business.
Herein, Bustinza, Bigdeli, Baines and Elliot (2015) mentions about product divisionalisation,
where managers place the communication plans and services in the respective divisional
units. Corporate strategy is implemented into the functions for achieving higher competitive
advantage over the contemporary brands. All of the staffs have the common goal of
developing products like that of iiNet.
Corporate strategy

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Fig: Corporate level strategy of TPG Australia
(Source: Tpg.com.au 2019)
The Corporate Office is the epicentre of the business activities for TPG Australia. The
managers collaborate with the members of research and development, finance, marketing and
sales and human resource. In case of marketing and sales, the focus is on the transactions of
unlimited services in ADSL 2+, NBN, Ethernet, Fibre Optic network, internet and mobile
phone applications. In this context, products like iiNet can be considered, in which the
collaboration is established with the members of the research and development team for
adding innovation into the communication plan. In this process, Strese, Meuer, Flatten and
Brettel (2016) states that finance department plays an important role in deciding the prices of
the communication plans.
Mention can also be made of the strategic alliance with the government bodies and
Enterprise blue chip companies, which further expands the scope and arena of the supply
chain network. AAPT is one of the partners, who helps the company in enhancing the
excellence in the business operations (Aapt.com.au 2019). In this context, reference can be
cited of the mobile phone network, which is one of the effective sources for achieving higher
competitive advantage over the contemporary brands like Telstra (Businessinsider.com.au
2019). Deployment of the latest technologies is also accounted as an essential part of the
Corporate
office
Research and
development Finance Sales Human
resource

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strategic management. This deployment is supported by regulatory mechanisms, which is
assistance in terms of averting the illegal instances.
As a matter of specification, the strategies revolve around the aspects of expansion,
sustainability and retrenchment. The aspect of resource allocation falls under the Human
Resource Department.
Community wellbeing is one of the essential elements of the corporate strategy of
TPG Australia. The community people are provided with the facilities of gaining information
for the slow speed of the internet, new connection set up and others, which adversely
influences their purchasing decisions and powers (Tpg.com.au 2019).
Sustainability is one of the other parameters, which are included in the corporate
strategy of TPG Australia. In this context, the focus is on the parameters of social, corporae
and environment. The reporting of the achievements is done through the compliance with
GRI Sustainability Reporting Guidelines (Tpg.com.au 2019).
Impact of structure on management innovation
Like other companies and organizations, divisional organizational structure is
assistance for TPG Australia in terms of enhancing the unity and coordination. This
enhancement results in the standardizing the products and services. Here, mention can be
made of centralization, where the corporate office is at the top of the hierarchy controlling the
operations of the departmental units. Král and Králová (2016) is of the view that supervision
of the activities by the managers helps in estimating the progress and its impact on overall
productivity. Meetings are conducted with AAPT, governing bodies and associate partners
for deciding on the innovations, which can be applied to the communication plans for
globalizing the services.

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One of the important points to be noted is that of marketing policies, which ensures
that no external entertainment is accepted by the employees. Strictness is followed in this
context by the managers for ensuring that Ethical Code of Conduct is followed for
implementing the innovation within the services. The Corporate office manager possess the
sole authority for taking the decisions, which the departments is to follow. In this aspect,
Zhang et al. (2018) highlights that communication is an integral aspect, which develops
clarity in the roles and responsibilities. Discussion sessions and forums are organized by the
company, which proves beneficial for addressing the specific needs, demands and
requirements of the clients and customers.
Implementation of divisional organizational adds flexibility into the services and
processes. This is because the staffs take extra initiatives for accomplishing the allocated
duties and responsibilities. Adaptability is also high in this case, which is an advantage in
terms of deciding on the application of the innovative techniques and their management.
Direct communication prevails in this type of organizational structure, which is beneficial in
terms of countering the propositions of the decision-makers towards applying the innovation
in the communication plans and the mobile services (Noe et al. 2017).
As a matter of specification, innovative management of TPG Australia depends on the
following aspects:
 Lead- The Corporate Office Manager of TPG Australia formulates the corporate
strategy and disseminates it to the team members through meetings. Task and
resource allocation is an integral element in this context. The charge of undertaking
decisions is given to the corporate office managers, which helps in improvising on the
efficiency within the operations.

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 Structure- Divisional structure is followed by the company, which helps in exploring
the exploring the transnational and intermediate forms in which the innovation can be
applied and managed (Ateş et al. 2018).
 Incent- The employees are provided with prospective rewards and incentives, which
generates within them an urge to expose better performance. Trainings are provided to
the employees on design thinking, which is an effective option for managing the
innovations to be applied in the communication and mobile application plans.
 Build- Plans are conducted by TPG Australia for deciding on the changes, which can
be applied for altering the workplace scenario. Feedbacks are collected from the
clients and the customers for gaining an insight into the approaches towards the recent
modifications in fibre optics, Ethernet services, iiNet and others (Tpg.com.au 2019).
Impact of structure on overall business performance
Divisional organizational structure is assistance for TPG Australia in terms of
maintaining the stability in the professional relationships. All the staffs work towards a
common goal of standardizing the performance to the benchmark level. Diversification
prevails in the processes, as the employees belong to different socio-cultural backgrounds.
Communication exists in the departments, which averts the chances of misunderstanding.
According to Delmas and Pekovic (2018), discussions on the issues helps in resolving the
queries of the clients and the customers. At the initial stage, meeting helps in the formulation
of the strategy, which adds clarity into the roles and responsibilities. As a sequential stage,
monitoring the performance is assistance in terms of estimating the progress and taking
necessary steps for modifying the drawbacks.
One of the interesting aspects of divisional structure is that it enhances team work,
which is assistance for TPG Australia in terms of averting delays in submission and closure
of the projects. Along with this, divisional structure contradicts the individual labour. As

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argued by Olson et al. (2018), fragmentation or work breakdown structure proves beneficial
in terms of avoiding the misunderstanding towards completion of the tasks according to the
plans. Coordination between the staffs reflects the transfer of essential skills, abilities and
competencies, which the staffs need for performing the allocated duties and responsibilities.
As stated by DeGeest, Follmer and Lanivich (2018), divisional organization structure is
assistance for TPG Australia in terms of maintaining the legacy in the chain of commands.
This command extends from the lower to the upper level, where clarity persists in the
reporting structure and guidelines. This aspect is beneficial in terms of averting confusions
and dilemma in executing the tasks.
Divisional structure consists of a leader, leading the team members in terms of their
performance. Transformational and transactional leadership style is followed by the company
in terms of polishing the skills, abilities and competencies of the staffs according to the
organizational requirements. However, Minbaeva (2018) argues that when it comes to
decision making and management, participative style is followed for engaging the staffs to
make them feel a valuable asset for the company’s success. As a result of this leadership, the
staffs gain an insight into the responsibilities, which they have to fulfil for enhancing the
professional skills, abilities and competencies.
Equality Act (2010) is followed by TPG Australia for conducting teamwork. In this
context, mention needs to be made of Ethical Code of Conduct, which is strictly followed for
averting the instances of discrimination, harassment and conflicts (Yousaf and Majid 2018).
Recommendations
 In order to attain higher profit, TPG Australia needs to revise the selection and
recruitment policies. This revision would enhance the awareness about the arenas, in
which the modifications needs to be applied for strengthening the workforce.

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 Training and development programs need to be evaluated for ensuring whether the
latest trends have been included. Here, board meetings can be an effective option for
assessing the areas in which the staffs need training. Post training tests would be
beneficial for examining the capabilities of the staffs to make practical application of
the learnt skills in executing the tasks.
 Indulging in strategic alliances with the members of research and development team
would act as an agent for adding innovation into the internet and mobile services. In
this context, the focus needs to be placed on formulating innovations within the
services, which comprises of package benefits providing all services under one
scheme.
Conclusion
Divisional organizational structure is assistance for TPG Australia in terms of
enhancing the unity and coordination in the operations. Corporate Office Managers control
the operations of the units, which helps in estimating the progress. Reporting of the progress
is done through the means of meetings, which is done according to the Guidelines. This
reporting enhances the stability in the professional relationships. Participative management
style is assistance in terms of undertaking fair decisions, which ensures equality within the
workplace. This approach aligns with the value of respect, which is essential in terms of
gaining loyalty, trust and dependence from the clients and the customers.

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References
Aapt.com.au 2019. About us. Available at: https://www.aapt.com.au/aapt [Accessed on 29th
Sep 2019]
Ateş, M.A., van Raaij, E.M. and Wynstra, F., 2018. The impact of purchasing strategy-
structure (mis) fit on purchasing cost and innovation performance. Journal of Purchasing and
Supply Management, 24(1), pp.68-82.
Businessinsider.com.au 2019. This is TPG Telecom's strategy for its new $1.9 billion mobile
phone network. Available at: https://www.businessinsider.com.au/this-is-tpg-telecoms-
strategy-for-its-new-1-9-billion-mobile-phone-network-2017-4#X6P6gwHatSDCpDIY.99
Bustinza, O.F., Bigdeli, A.Z., Baines, T. and Elliot, C., 2015. Servitization and competitive
advantage: the importance of organizational structure and value chain position. Research-
Technology Management, 58(5), pp.53-60.
DeGeest, D.S., Follmer, E.H. and Lanivich, S.E., 2018. RETRACTED: Timing Matters:
When High-Performance Work Practices Enable New Venture Growth and Productivity.
Journal of management, 44(4), pp.NP6-NP33.
Delmas, M.A. and Pekovic, S., 2018. Organizational configurations for sustainability and
employee productivity: A qualitative comparative analysis approach. Business & Society,
57(1), pp.216-251.
Epstein, M.J., 2018. Making sustainability work: Best practices in managing and measuring
corporate social, environmental and economic impacts. Routledge.
Král, P. and Králová, V., 2016. Approaches to changing organizational structure: The effect
of drivers and communication. Journal of Business Research, 69(11), pp.5169-5174.

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Minbaeva, D.B., 2018. Building credible human capital analytics for organizational
competitive advantage. Human Resource Management, 57(3), pp.701-713.
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017. Human resource
management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Olson, E.M., Slater, S.F., Hult, G.T.M. and Olson, K.M., 2018. The application of human
resource management policies within the marketing organization: The impact on business and
marketing strategy implementation. Industrial Marketing Management, 69, pp.62-73.
O'Neill, J.W., Beauvais, L.L. and Scholl, R.W., 2016. The use of organizational culture and
structure to guide strategic behavior: an information processing perspective. Journal of
Behavioral and Applied Management, 2(2), p.816.
Strese, S., Meuer, M.W., Flatten, T.C. and Brettel, M., 2016. Organizational antecedents of
cross-functional coopetition: The impact of leadership and organizational structure on cross-
functional coopetition. Industrial Marketing Management, 53, pp.42-55.
Tpg.com.au 2019. About us. Available at: https://www.tpg.com.au/ [Accessed on 29th Sep
2019]
Yousaf, Z. and Majid, A., 2018. Organizational network and strategic business performance:
does organizational flexibility and entrepreneurial orientation really matter?. Journal of
Organizational Change Management, 31(2), pp.268-285.
Zhang, Y., Li, J., Jiang, W., Zhang, H., Hu, Y. and Liu, M., 2018. Organizational structure,
slack resources and sustainable corporate socially responsible performance. Corporate Social
Responsibility and Environmental Management, 25(6), pp.1099-1107.

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